Nicky Shaw

University of Leeds · Division of Management

Purpose We explore the benefits and challenges for organisations using hybrid working practices post-pandemic. We focus upon the non-profit English social housing sector; however, this research is relevant to any organisation adopting hybrid working practices. The implications for productivity and performance management of hybrid practices are curr...

Programme management’s importance is increasing, particularly in the public sector, because of government promotion of PM. However, its novelty means PM is an under-researched organizational form.This is particularly the case with the application studied here of PM for asset management in the utility sector with its unique setting of a heavily-regu...

This research goes beyond the current literature and investigates how social media (SM) affects inter-organisational relationships (IORs) amongst small and medium sized enterprises (SME) in a developing country context, Kuwait. Based on concepts from social exchange theory (SET) and media richness theory a tentative conceptual framework was built t...

The water industry in every country aims to effectively and efficiently provide water with satisfactory quality in a sustainable and environmentally friendly manner. To this end, it is critical to achieve effective communication among the partners in water supply chain networks. In this paper, we focus on one of the UK’s largest water utility compa...

This paper studies the internal mechanisms that allow organisations to become high value manufacturing (HVM). Using a qualitative methodology, three UK manufacturing companies formed in-depth case studies with semi-structured interviews, observations and historical data. The HVM value matrix of Martinez and co-workers is used to categorise each org...

This report presents the first results from the Information, Technology and Policing Research Project which is being undertaken between February 2016 and July 2017 by Professor David Allen, Dr Alistair Norman, Mr Simon Williams, Mrs Emma Gritt, Ms Emma Forsgren and Dr Nicky Shaw of the AIMTech Research Centre at Leeds University Business School. Th...

Diversity has attracted much attention within the information systems (IS) field, with literature concentrating on diversity in topics and methods. These constitute two of three identified areas of research field diversity; the little-investigated third area includes demographic and social diversity of researchers. This study explores this gap for...

Purpose The paper addresses the research questions: how do the interlocking editorial advisory boards (EABs) of operations and supply chain (OSCM) journals map out the field’s diverse academic communities and how demographically diverse is the field and its communities? Design/methodology/approach The study applies Social Network Analysis to web...

Customer satisfaction measurement is argued to be the ultimate arbiter of the success of public organisations (Hill et al 2007). Despite being a regulatory requirement for English social housing providers to measure customer satisfaction throughout the 2000’s and remaining relevant after sector de-regulation in 2010 (Williams 2013), it is surprisin...

Recent research into employee turnover has lacked empirical evidence and dissemination of practical information requires further investigation into the relationship between work-life balance and intention to leave. Although flexible working is not currently prevalent in Asian cultures, recent concerns about work-life balance have caused major emplo...

Research into employee turnover has been published in previous decades, although more empirical evidence and dissemination of practical information is needed to further illuminate the relationship between work-life balance and intention to leave. There is considerably less research on this topic as it has only been discussed in theoretical terms (i...

Much of the literature exploring work-life balance and adopting flexible working policies appeared in the Western countries. Although flexible working is not currently prevalent in Asian cultures, concerns about work-life balance have caused major employers, including the Malaysian government and multinational companies (MNCs), to introduce work-fa...

Sustainability is of course vogue as well as being intentionally resource-conserving; yet despite its popularity and interest from the academic community, many of its characteristics still remain elusive. Its interpretation, management and cost seem only partially understood, for example, how can sustainability effectiveness best be measured? How d...

Previous studies of individual actors’ motives to engage in university–industry knowledge transfer concentrate on one group, usually academics. In contrast, we examine both groups in five major case studies from the UK Faraday Partnerships. Adopting a qualitative approach and relying primarily on interviews, we show that the motives of (and outcome...

This study examines the impact of research and development (R&D)‐specific factors in determining the likelihood of small‐ and medium‐sized enterprises (SMEs) from developed countries to be attractive partners vis‐à‐vis forming alliances with SMEs from large emerging economies (LEEs). This study is founded on the knowledge‐accessing theory of allian...

We apply Social Network Analysis (SNA) to editorial review board membership data of 38 journals in the Operations and Technology Management list of the Academic Journal Quality Guide of the (UK) Association of Business Schools. The journals are grouped in to seven interest groups (communities) based on their network connections and attributes exami...

We explore the impact of innovation nature and contextual factors on innovation-sharing in a collaborative supply network within the utilities sector. In particular, we look at innovation-sharing between the first-tier supply partners maintaining and replacing the asset base of a utility company. Szulanski's ‘knowledge stickiness’ is used as a guid...

Porter and Ketels (2003) highlighted the urgency “to move up the value chain and to reap the benefits of high-skilled, knowledge-intensive manufacturing operations”. This debate around UK competitiveness has focused on how manufacturing can be enhanced and sustained over time. This paper investigates “to what extent can High Value Manufacturing (HV...

This article uses entropic-related complexity to analyse a case study of a business process re-engineering (BPR) intervention to improve the supply chain of a large UK chemicals manufacturer. Entropic-related complexity is defined as the amount of information needed to describe the state of a system; a measure which captures the extent of uncertain...

We apply social network analysis to editorial board membership data for 36 of the 40 high-ranking journals forming the Financial Times list for grading business schools. Data are presented by individuals, journals, organizations and countries. Using cluster analysis and multidimensional scaling, journals are allocated to academic fields. Distributi...

A questionnaire about how academic performance is evaluated and the importance of teaching and research was completed by 265 faculty at a UK research university. Factor analysis followed by t-tests showed that male faculty had a more realistic understanding of how their research is evaluated, rate the importance of research to their careers more hi...

Purpose The paper seeks to examine the prevalence of traditional versus contemporary (balanced) types of performance measurement system (PMS) in an emerging economy and link incidence to key organisational factors of size, age and ownership. Design/methodology/approach Data on design and use of PMSs are collected through a questionnaire survey ( n...

This paper presents as a case study, empirical research forming part of a large EPSRC‐funded project to decrease new product and process development times within the UK fine chemicals industry. The work aimed to design a decision support system to evaluate competing options in such development projects. Theoretical and practical contributions from...

Supply chain agility in capital-intensive industries is argued as strongly linked to the capabilities of the individual processing assets comprising the chain. Therefore the desired asset capabilities conducive to overall agility need to be designed in to plant and equipment. However, in addition to asset design, how the assets are used in the prod...

Purpose This paper investigates manager's use of self‐assessment in diagnostic routines to assist organisations embarking on major organisational change involving the adoption of a managerial innovation. Design/methodology/approach The illustrative case focuses on the comparative adoption of two assessment tools set within a methodology developed...

Many manufacturing companies in the pharmaceutical, agrochemical and specialty chemical industries are pursuing business strategies based on the innovation of high-value products. Such a focus renders agility a key organisational attribute, although past evidence indicates that technical and business aspects need to be more adequately combined to d...

As part of a shift in chemical production occurring across the globe, the UK chemicals industry is increasingly moving from commodity to speciality production. In the UK the industry’s batch production methods are little changed from previous decades and the speciality chemicals industry faces mounting challenges that argue for an increase in agili...

Reports on one of the key developments made to date on a three-year EPSRC IMI research project in the fine chemicals industry. The project, Batch Route Innovative Technology: Evaluation and Selection Techniques (BRITEST), began in late 1997 with the aim to research new methods to deliver substantial benefits associated with new product development....

Despite the significant evolution of the science of quality control many companies, for whatever reasons, still eschew TQM and the techniques of SPC. The paper outlines an approach that could help such companies, and more TQM inclined companies, to target their limited skills and resources in quality improvement. The approach relies on applying Gol...

This paper is an exploratory case study illustrating the importance of performance measures applied at the level of organisational networks. Traditional practice is limited to measuring performance independently at the level of each member of a network. This paper aims to draft basic principles of performance measurement for organisational networks...

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This paper presents research carried out with a major UK utility provider whose supply network performance indicators included a specific focus upon innovation. The work presented here investigated the different innovations generated and how successfully they had been shared within the supply network in general. Data logging the innovations generat...