Nick Thijs

University of Antwerp | UA · Department of Political Sciences

Модель общей схемы оценки (Common Assessment Framework — CAF) появилась 14 лет назад и сегодня прочно вошла в практику государственного и муниципального управления стран Европы, в первую очередь стран Европейского союза (ЕС), для которых она первоначально и создавалась. За годы своего существования CAF стала признанной моделью менеджмента качества...

Private sector actively use social responsibility in order to achieve comparative advantage and better performance, at the same time responsibility of an organisation for the impacts of its decisions and activities on society and the environment has always been the main objective of the public sector. Public sector organisations have to embrace a r...

The CAF model has proved its success over the past ten years, but it also has to take steps to prepare for the future. In this respect the CAF External Feedback procedure truly adds value to the CAF for its users. Public sector organisations want to see the results of all their efforts and therefore need feedback. This was the thinking behind the C...

New public management set off a new wave of performance management efforts in government. Recent performance literature has documented the shortcomings of performance management and provided recommendations on how to improve it. This emerging issues’ contribution revisits this literature and makes a distinction between recommendations for better im...

In 2000, the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (CAF). After ten years of CAF in 2010 and more than 2000 registered CAF users, it is time to look again at the state of affairs; what has been achieved in these ten years and, maybe even more important...

Quality management as an instrument for bottom-up european regulation To cope with the requirements of accession, EU countries were (and some of them still are) seeking to achieve the standards of reliable and efficient public administration. The European Commission doesn’t provide a specific model for the organisation and functioning of public adm...

To cope with the requirements of accession, EU countries were (and some of them still are) seeking to achieve the standards of reliable and efficient public administration. The European Commission doesn't provide a specific model for the organisation and functioning of public administrations. In management literature those models for the organisati...

Current analysis of the public administration's dysfunctions in Belgium bears remarkable resemblance to the analyses made by numerous authors and commissions in the past 150 years. In this article, we provide an overview of the major administrative reform initiatives in Belgium between 1848 and 2004. We focus on a number of books and reports from t...

Charters are official commitments to quality and reform. Belgium introduced its Charter of the User of Public Services in 1993. The federal administration’s Copernicus reform began in 1999 and had a strong external outlook. It therefore may be considered as a second User Charter. In this article we focus on the administrative and political continge...

Quality thinking is rising in the public sector in many Member States. Does Europe have a strategy? Is this coincidence or are these individual initiatives, and are those involved at least learning from one another? The setting up of the Common Assessment Framework (CAF) provided an initial impetus for a common European reference framework. Did CAF...

[Introduction]. The public sector has to cope with a lot of challenges and has to respond to many new needs and demands in society. Due to these challenges and pressures, the public sector is subject to many reforms. "Over the last two decades there appears to have been a huge amount of public management reform. Although there was also reform in ea...