Nick Rich

Nick Rich
Swansea University | SWAN · School of Business and Economics

PhD, MBA, BSc Economics (Hons)

About

57
Publications
121,324
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
4,570
Citations
Introduction
Current projects incude lean and TPM in manufacturing and patient safety> Both research themes are united by the common focus on Highy Reliable Organisations.
Additional affiliations
March 2004 - September 2013
The University of Warwick
Position
  • Honorary Professor
Description
  • Safer Clinical Systems and Patient Safety
May 1993 - July 2005
Cardiff University
Position
  • Research Fellow (Various including Deloitte, KPMG and RCUK)
February 1993 - August 2005
Cardiff University
Position
  • Director of LERC and IMRC
Education
June 1996 - May 2000
University College Cardiff
Field of study
  • Management
August 1989 - June 1990
University College Cardiff
Field of study
  • Management
August 1986 - June 1989
University College Cardiff
Field of study
  • Management

Publications

Publications (57)
Article
Creating individualised activities in partnership with people who have moderate dementia and their partners at home has rarely been achieved, as such interventions are usually pre-planned by researchers or professionals. The academic gap is in the activity design being led by the person who has dementia and their partner and how to engage them in a...
Article
Purpose The aim of this paper is to develop a contribution to knowledge that adds to the empirical evidence of predictive condition-based maintenance by demonstrating how the availability and reliability of current assets can be improved without costly capital investment, resulting in overall system performance improvements Design/methodology/appr...
Article
Full-text available
Purpose In the age of Industry 4.0, digital advancement is reshaping manufacturing models towards product–service systems (PSS). The drivers, readiness and challenges to move to a PSS model are not well understood, and the exploitation of the digital era presents the gap of this research. Design/methodology/approach The research was conducted usin...
Article
Due to rapid agricultural industrialization, increased global food demand, and, increasing concerns related to food quality and safety, the concepts of sustainability and supply chain transparency are becoming critically important to the agriculture and agri-food sector. The new focus on sustainability performance objectives emphasizes the effectiv...
Article
Purpose Effective operations management systems (OMS) measurement remains a critical issue for theorists and practising managers (Neely, 2005; Bititci et al., 2012). Traditional labor efficiency measures sufficed when all that was made could be sold or when mass production systems filled warehouses with stock and the OMS had little relationship wi...
Article
Full-text available
National culture has received a substantial amount of interest in the operations management literature. We present the first structured review of articles studying national culture in operations management. Our search returned 51 papers published in ten leading journals between 2000 and 2017. We sort and analyse the papers according to three focus...
Article
Purpose – The purpose of this paper is to identify the most influential determinants of healthcare employees’ problem-solving capabilities and attitudes towards kaizen initiatives, and clarify how these determinants are related to social outcomes. Design/methodology/approach – Drawing on the input-process-outcome framework, applied to kaizen initia...
Chapter
Process stabilization is the first significant milestone on the route to Value Stream Perfection. Achieving a “restored normality” clears the technology landscape of the debris of poorly designed systems and working practices that lead to inevitable fire-fighting and customer-service failures, which affect customer service. These first steps are as...
Chapter
Lean provides a flow logic to production where inventory does not stand still in the cash flow cycle and TPM provides the means through which the production process operates without a loss of any form (defects or lost time). This chapter traces the origins of lean and the origins of TPM before combining these two approaches into a single management...
Chapter
The chapter addresses the transformation of the business model, the closing of the current state gap in performance and the stretch to future-focused performance. This chapter is a high-level view of the implementation plan and how a business can improve. The chapter addresses how a transformation process is designed; the roles of staff; piloting,...
Chapter
This chapter explores the sustainability of initiatives and the use of the policy deployment system of setting commercial challenges for a business. These challenges catalyse innovation by middle managers to reach the goals of the senior management team and the process takes improvement knowledge in the business and aligns it with the predicted fut...
Chapter
The chapter presents the next challenge and the integration of the entire manufacturing system. Most manufacturers will not own their suppliers and cannot use power to force compliance so a new set of methods are needed to help suppliers to improve. At this stage of evolution, the bottleneck and troubles of the business are typically with suppliers...
Article
Full-text available
Purpose – The adoption of lean operational practices and independently the uptake of business practices related to sustainability and corporate social responsibility continues to grow. Past research has hinted at relationships between these two areas – suggesting that “lean is green” (e.g. Florida, 1996). The lean mantra of waste reduction and “doi...
Book
Lean thinking is a powerful method that allows organizations to improve the productivity, efficiency, and quality of their products or services. Achieving these benefits requires good teamwork, clear communication, intelligent use of resources, and a commitment to continuous improvement. This book shows how lean thinking can be applied in practice,...
Article
Full-text available
The complexity of organisations in the public sector, in comparison to those in the private sector, can make it difficult to transfer operations management practices and approaches. The adoption of systems-based improvement methodologies have been widely reported for industrial organisations and are increasingly popular in the public sector, notabl...
Article
Full-text available
Purpose – There are two objectives of this paper: first, to examine the application of lean production improvement techniques to the pure-service context; and, second, to evaluate the contribution of lean production techniques to services marketing improvement. Design/methodology/approach – Three case companies from the UK financial services sector...
Article
Full-text available
Purpose – The purpose of this paper is to examine the coverage of identified topics that represent three key themes of change in management practice. These themes, focused on the new interconnected modern business operation, consist of: cross‐functional or process‐based working, supply networks, and systems thinking. The paper seeks to examine the...
Article
Full-text available
Lean operating principles are based on the systems of Toyota Japan. Companies around the world, in all sectors of the economy, now embrace these approaches to improve quality, cost and productivity. Different purchasing and sourcing practices in lean organisations mean that winning sales from them requires major changes to sales strategy and practi...
Article
Full-text available
Purpose – Service businesses are struggling with customer demands for better quality service and managerial demands for cost reduction. There is evidence to suggest that service businesses are in practice failing on both these counts, seeing increased costs and reductions in service quality. The application of lean production approaches to the serv...
Article
This study focuses on the supply of high-quality printed packaging to the fast-moving, consumer-goods industry (FMCG) of two UK companies that manufacture consumer-packaged goods for retail customers. The research tests existing models of lean supply and applies them to FMCG. The findings of the research confirm that lean supply chain management co...
Article
Purpose – To provide a selective bibliography on reported empirical evidence regarding the compatibility/trade-offs relationships between delivery reliability and other manufacturing capabilities, and also identify specific areas for future research. Design/methodology/approach – The paper conceptually examines published studies which have reported...
Article
Full-text available
This paper presents the use of different approaches to costing management activities and relates these for the purpose of maintenance costing. A combination of the Activity-Based Costing methodology with discrete event simulation is introduced to attain more accurate estimations concerning the allocation of shared indirect maintenance cost to an in...
Conference Paper
Full-text available
This paper discusses a technology road-mapping event that was conducted with world-class MNT Researchers from 15 countries. The purpose was to establish timelines, drivers for change and to identify how academic research might evolve to meet the needs of industry. The purpose of the paper is to outline a methodology which was developed specifically...
Book
Both Lean and total productive maintenance (TPM) have evolved in parallel from their early concepts and are converging toward a common goal. Both are company-wide approaches and not narrow sets of techniques. They have both achieved significant results by delivering practical solutions to different business issues. “Lean Thinking” has tools to desi...
Chapter
In practical terms, the top-down role can be defined as setting priorities; setting standards and supporting delivery; and giving recognition. Studies into teamwork indicate that the biggest failing attributed by teams to team leaders is letting people get away with poor performance. The bottom-up role can be defined as consistent application of be...
Chapter
The modern competitive world calls for the management of key customer processes. These processes include basic activities that are combined to simply meet the demands of the market and can be thought of as conditions for trade and key processes that delight customers and are “market beating.” The “new art” of management concerns how to compete effe...
Chapter
Process optimization is a never-ending process within a lean enterprise. This is supported by the total productive maintenance (TPM) methodology which combines with total quality management (TQM) to add a reliability of material flow that the lean production system and TQM cannot achieve by themselves. High quality and low buffers cannot operate in...
Chapter
Each stage of the Lean total productive maintenance (TPM) journey includes an element of sustainability—like a ratchet system—whereby gains are secured before moving on to the next stage. The development of a sustainable business-improvement model is important if gains are to be recovered over the longer term and the workforce are to feel that addi...
Chapter
This concluding chapter assumes that manufacturing businesses are making the right products combined with the right service package. Lean total productive maintenance (TPM), with its focus on customer value, addresses the issue of making products that customers really want to buy together with the services to increase the value of the products or d...
Article
Full-text available
The application of lean thinking has made a significant impact both in academic and industrial circles over the last decade. Fostered by a rapid spread into many other industry sectors beyond the automotive industry, there has been a significant development and "localisation" of the lean concept. Despite successful "lean" applications in a range of...
Article
Full-text available
Commentators are increasingly suggesting that marketing may be suffering a ‘mid‐life crisis’ and that marketing research and practice is stagnating and loosing corporate influence. In parallel, the management of operations is gaining increasing organisational attention and research prestige. One of the most influential of the new operational strate...
Chapter
Fundamental to the success of any supply chain is the management of both the material flow of product and the information flow. For any supply chain to be effective, these flows cannot be interrupted or distorted without incurring waste and consuming management time in correcting problems. In addition, the procurement of materials, manufacturing, a...
Article
Merging the benefits of two well-known methodolgies, Lean Thinking and Total Productive Maintenance, Lean TPM shows how to secure increased manufacturing efficiency. Based on their experienc of working with organisations that have successfully achieved outstanding performance, McCarthy and Rich provide the tools and techniques that convert strategi...
Article
Outlines and describes the results of research at Cardiff Business School into the sustainability of process improvement involving shop floor personnel. The study identified a number of factors that influence the success or inhibit progress in terms of performance and sustainable improvement. The findings identify what companies perceive to be inhi...
Article
Full-text available
This paper describes the application of a new variant of process benchmarking called value stream mapping to the development of a supplier network around a prominent distributor of electronic, electrical and mechanical components. This involved mapping the activities of the firm, identifying opportunities for improvement and then undertaking with t...
Article
Full-text available
This paper describes the application of a lean logistics approach to the development of a supplier network around a prominent distributor of electronic, electrical and mechanical components. This involved mapping the activities of the firm, identifying opportunities for improvement and then undertaking an improvement programme with the firm. The re...
Article
Full-text available
The development of sustainable competitive advantage has long been the “holy grail” of western management. Evidence presented in this paper shows that at least one of the world’s leading companies has sought to achieve advantage by leverage of knowledge and skill within its complete supply chain. The company is Toyota of Japan. A description of the...
Article
Full-text available
This paper addresses the issue of whether many purchasing organisations are presently attempting to operate within an inappropriate framework. Namely, are they putting structure and roles ahead of strategy and the process? To overcome the resulting problems associated with the status quo a new lean model is presented which starts with strategy deve...
Article
Full-text available
This paper describes the Value Stream Analysis Tool (VALSAT) as a rigorous analysis and decision-making tool in the supply chain or value stream context. The tool can employ both tacit and explicit knowledge for the advantage of the supply chain in which it is used. Although the approach owes its origins to new product development in the Japanese s...
Article
Full-text available
Value Stream Management is a new strategic and operational approach to the data capture, analysis, planning and implementation of effective change within the core cross-functional or cross-company processes required to achieve a truly lean enterprise. This paper describes the method in detail including a summary of the previous Value Stream Mapping...
Article
Full-text available
Abstract This paper addresses the issue of whether many purchasing organisations are presently attempting to operate within an inappropriate framework. Namely, are they putting structure and roles ahead of strategy and the process? To overcome the resulting problems associated with the status quo a new lean model is presented which starts with str...
Technical Report
Initial report on the views and amount of trade conducted using e-channels in the UK.
Article
Full-text available
Sets out an alternative approach to designing and managing a logistics system, which is called here lean logistics. Draws on research which has sought to extend the production system logic pioneered by Toyota beyond the factory gate and into industries other than automobiles. Starts by outlining the dilemma facing managers trying to implement new b...
Article
Full-text available
Develops the concept of time-based competitive strategies within the context of supply-chain management. Explores the current interest in supplier integration as a source of competitive advantage in consumer markets and proposes that the Japanese influenced network sourcing model provides a method whereby the advantages of vertical integration can...
Article
Full-text available
Develops a new value stream or supply-chain mapping typology. This seven-map typology is based on the different wastes inherent in value streams. The use of the various tools, either singularly or in combination, is therefore driven by the types of waste to be removed. The tools themselves are drawn from a range of existing functional ghettos such...
Chapter
The paper explores the localisation of Japanese supplier management practices in the United Kingdom through the use of the supplier association concept and the establishment of joint operational goals between the automotive assembler and a regional supply base. The case is focused on a group of Welsh based suppliers termed the Welsh Automotive Supp...
Article
Full-text available
The future of manufacturing in the UK and other similar advanced economies is more at risk today than at any time since the industrial revolution. In order to counter the current threats, many organisations have applied Lean Thinking either internally and/or in their wider supply chains. Their hope is that by doing this they will improve their prod...
Article
Full-text available
This paper examines the concept of Vendor Managed Inventory (VMI) and the role of such a material planning technique within the management of the supply chain. Interest in the concept of VMI is growing rapidly in Europe as the appetite for techniques to support 'time based' competitive strategies has begun to crystallise into actual supply chain pr...

Network

Cited By

Projects