Nelesh Dhanpat

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• Doctor of Philosophy HRM
• Professor at University of Johannesburg

Orientation: The advent of the fourth industrial revolution (4IR) and its digital disruptions require new competencies from leaders to ensure the sustainability and competitiveness of business enterprises. Purpose of the study: The purpose of the study was to develop and validate a scale to measure the digital leadership competencies that will enab...

Orientation: Call centre organisations are plagued with high levels of employee turnover and are challenged by effectively retaining their staff. Research purpose: The study sets out to establish factors that affect the retention of call centre agents and to determine call centre agents’ intention to leave. Research design, approach and method: Th...

Purpose – The purpose of this paper is to investigate the relationship between employee retention and job security and the impact of retention factors on the job security of nurses in public hospitals in South Africa. The retention of nurses is essential in public hospitals in South Africa. It is therefore critical that retention strategies are pri...

Orientation: Over the past two decades, since the advent of democracy in South Africa, the country has undergone transformation in virtually all sectors of society. Education is no exception, with higher education institutions (HEIs) also experiencing change. The transformation of HEIs has brought about many new challenges, demands and stresses tha...

Orientation: Organisations are at the forefront of industry 4.0 and employees are witnessing the changes it brings. Research purpose: The objective of this study was to explore the role of human resource (HR)professionals in navigating industry 4.0. Motivation for the study: There is scant scientific research on the role of HR professionals in indu...

Orientation: Post-pandemic, mental health issues remain prevalent, highlighting the need for promoting workplace mental health. This study emphasises the importance of contextualising these issues to understand the workplace mental health landscape in post-pandemic South Africa. Research purpose: This study aims to contextualise workplace mental he...

Orientation: This research examines the dynamics of South Africa’s technology sector, focussing on how technology professionals navigate idiosyncratic deal (i-deal) arrangements.Research purpose: The purpose of the study is to explore the nature of i-deals, the factors contributing to successful negotiations and the consequences of these negotiatio...

This research analyses the employment demands and resources encountered by support personnel at a mining company in Gauteng during the latter phases of the COVID-19 pandemic. The study included 12 support staff, chosen via convenience sampling (median age = 44), who engaged in semi-structured interviews (3 women, 9 men; 3 White, 9 African). The res...

Purpose This research proposes a new construct towards the job crafting theory, termed job crafting agility. The study provides the potential contributions of job crafting agility in the context of rethinking behaviours in organizations during times of disruption and change. Design/methodology/approach A conceptual analysis is followed to present...

Orientation: The coronavirus disease 2019 (COVID-19) pandemic disrupted workplaces worldwide, prompting a re-evaluation of the meaning and significance of work, particularly among women who were uniquely impacted by the crisis. Research purpose: This study aimed to understand the meaning that South African women attributed to their work during the...

Changes in the global workforce, the onset of the pandemic, and the rise of the gig economy are several reasons why individuals have undertaken additional work alongside their primary work. As a result, there has been an increase in side hustles. Hence, there is a need to expand on theories that inform how multiple jobholding affects work identity,...

Employee well-being has become a primary concern for organisations, especially since the COVID-19 pandemic. This period sparked considerable research interest among organisational scholars regarding its impact on employee well-being and work experiences. In this study, we explore how work and family demands affected the well-being of women in the S...

Introduction Nursing is one of the most trusted professions in society and it is often referred to as the backbone of any healthcare system. However, nursing is also one of the most stressful occupations in the field of healthcare. Factors that influence the work environment include socio-political changes, technological advances and healthcare ref...

Orientation: Mid-level leadership has an important role to play in driving organisational culture for effective organisational functioning. Research purpose: This study aimed to examine the perceptions of mid-level leaders in a cash management company in South Africa on their influence on organisational culture. Motivation for the study: While st...

The Fourth Industrial Revolution (4IR) disrupts the world of work, as new technologies alter the nature of employees' tasks and responsibilities. Consequently, it is crucial to understand how employees navigate these changes and how it impacts their work identity. However, there is a lack of research specifically focusing on the work identity of em...

The aim of this study was to investigate the reciprocal relationship between psychological empowerment and work engagement using a quantitative cross-sectional research approach. Data was collected from 213 participants in financial services organisations in Gauteng using pre-established and validated measures administered online. The results indic...

Women shoulder the dual responsibilities of managing their households and professional commitments, which was greatly impacted by the COVID-19 pandemic. This study aims to investigate women's experiences in the workplace during the COVID-19 pandemic, utilising a qualitative approach within an exploratory and interpretivist paradigm. The research ad...

The study explored job crafting (task, cognitive, and relational crafting) and work engagement (vigour, absorption, and dedication) among support staff within a financial services call centre in the Gauteng province, South Africa. The participants (n = 213; female = 54.9%; black individuals = 48.4%) varied by job role (52.6% technology; 23.9% human...

Orientation: This study examines the experiences of human resource (HR) practitioners in two urban local authorities (ULAs) in Zimbabwe. Research purpose: The research aimed to understand the human resource management (HRM)-oriented strategies and the extent to which HR practitioners’ experiences could enable effective implementation. Motivation fo...

Orientation: The coronavirus disease 2019 (COVID-19) pandemic has impacted all job sectors. Arguably, the hardest hit were healthcare institutions. Nurses are at the front line, and it is known that the pandemic added pressure to the way nurses performed their duties. Their working schedules became more complex, including longer hours, as nurses de...

The study explored employees’ experience and adjustment of working during the COVID-19 pandemic. The study followed a qualitative research approach and used a convenience sampling method. The sample contained 12 employees (women=6; men=6; working from home=6; working from the office=1; hybrid workers=5; median age=36; Mage=39). Data was collected t...

Purpose of the study: Much attention is given to the design of employee work. Recent research has focused on the self-initiated design of work through job crafting. An exploratory systematic review was conducted to provide an overview of job crafting research conducted within the South African context. Design/methodology/approach: A systematic revi...

The study determines the relationship between i deals and work role performance amongst employees across industries in the South African context. The study follows a quantitative approach, and a cross-sectional design was adopted. A non-probability convenience sampling technique was chosen. An online questionnaire was used. A total of 231 employees...

Organisations continuously seek opportunities to be more productive through the human capital they employ. A firm offering of the employee value proposition (EVP) and understanding of employee commitment could enable organisations to have committed employees that enjoy their work and are oriented towards a growth trajectory. This study sought to ex...

We investigated organisational citizenship behaviour (OCB) influences on employee turnover intention in a mining organisation. The participants were 371 mining employees (men = 74%; women = 26%; mean age = 37.2 years, SD = 8.21 years). The employees completed standardised OCB and the turnover intention scales. Logistic regression analysis findings...

Orientation: Mining plays a significant role in the South African economy and is crucial for job creation opportunities. Mining organisations are plagued by various challenges, which include turnover intention. Research purpose: The current study sought to establish whether employee empowerment (psychological and structural empowerment) predicts t...

Orientation: This research study focuses on establishing a link between job crafting and landmark studies on intrapreneurship. Research purpose: The purpose of this study was to provide a theoretical overview of intrapreneurship, intrapreneurial orientation and job crafting, and to explore theoretical linkages between these areas of enquiry. Moti...

Despite South Africa’s progressive and comprehensive labour legislation that promotes gender equality in the workplace, this goal has not been fully achieved as yet. This is particularly evident when comparing managerial ranks, particularly in top man- agement at South African banks. This phenomenon is still present today despite overwhelming evide...

Orientation: In today’s volatile and dynamic business environment, organisations need to continuously seek opportunities to increase their competitiveness through the human capital they employ. A sound understanding of factors that influence manager credibility, strategic alignment and employee motivation could enable organisations to proactively i...

Orientation: The hiring of graduates is valuable to organisations. It is necessary to understand the self-management behaviours they display and the behaviours required to keep them engaged. Research purpose: The purpose of this study was to explore how self-management strategies enhance work engagement of recent graduates who find themselves in a...

Organisational scholars have long been interested in the employer–employee relationship and the expectations and obligations that evolve within this relationship, which is encapsulated within the psychological contract. Psychological contracts are considered dynamic, and since their conceptualisation has evolved over time, they remain an important...

The study investigated whether job demands and job resources predict work engagement of public and private sector nurses The sample comprised of 420 South African nurses (females = 88 8%; employed in the private sector = 61 8%; mean age = 38 years, SD = 9 50 years) They completed surveys of job demands (emotional demands, role ambiguity, and workpl...

Organisations of varying sizes oft en implement changes at the strategic, operational and employee level to foster a culture of entrepreneurship. Th ese entrepreneurial actions within existing organisations are referred to as corporate entrepreneurship (CE). CE is regarded as multi-dimensional in nature, infl uenced by environmental, managerial and...

Job resources are a consistent contributor to employee wellbeing, aiding employees in contributing to organisations achieving their strategic goals. Job resources are also particularly important in work environments that have an array of challenges that may negatively affect employees. The present study established that the following job resources...

The study investigated whether the psychological contract predicts organisational identification in a call centre setting. Participants included 198 employees (females = 66%; permanent employees = 74%, temporary employees = 26%). Participants completed measures on psychological contract and organisational identification. Using a logistic regression...

Scholars have implied that job crafting is essential in achieving positive outcomes for employees. The present study established weekly job crafting (task crafting and cognitive crafting) as a predictor of weekly meaningfulness and gauges lagged effects of job crafting and meaningful work. Data was collected from employees in a higher education ins...

This study explored call centre agents’ perceived psychological contract and job security in a South African call centre setting. We interviewed a purposive sample of 12 call centre agents (female = 8, male = 4; black = 10, coloured = 2; permanent employees = 12; mean period of service = 3 years). The agents responded to semi-structured interviews....

Call centre operations are a leading industry in South Africa for employment. Call centres are plagued by high levels of employee turnover and are challenged by ensuring employee commitment. The study sets out to evaluate organizational commitment within a call centre. The study is quantitative in nature and follows a cross sectional approach. Data...

Employees are becoming more responsive to the demands placed upon them in the workplace. Employees continuously seek ways to enhance their work performance. Notably, employees may put forward and negotiate certain work arrangements with their employer referred to as idiosyncratic deals. Employees may also alter the way in which they work, referred...

Orientation: Collaboration is deemed important in today’s connected and complex business environment. People’s ability to collaborate with each other in organisations is becoming a business imperative. This study focuses on a valid measurement of collaboration within organisations. Research purpose: Thomson, Perry and Miller (2007) developed a col...

Interest in the study of emotions have always been present. Academic jobs are susceptible to multiple demands from various stakeholders. This paper presents the occasion to question whether academics are emotional laborers? The concept of emotional labor have been heavily investigated and researched in the customer service domain. Notably, emotiona...

Achieving more with fewer human resources is a challenge faced by most organisations. Therefore, bringing diverse knowledge and skills together in an integrated way is becoming a business imperative. Effective collaboration may help organisations optimise their human resources. This article explores collaboration with the intention of identifying p...

Interest in the study of emotions have always been present. Academic jobs are susceptible to multiple demands from various stakeholders. This paper presents the occasion to question whether academics are emotional laborers? The concept of emotional labor have been heavily investigated and researched in the customer service domain. Notably, emotiona...

There is a plethora of leadership literature which place emphasis on the importance of leadership in the performance of employees and organizations. Strategic leadership is of particular interest since this has been a focus in organizations. Strategic leadership is defined by Hitt, Ireland and Hoskisson (2004) as the ability to foresee, envisage, m...

Today’s competitive environment has brought upon the view of human resources (HR) as a value add, and notably contributing to the success of an organization. Paradigm shifts in HRM have moved capabilities of those in the profession of mere personnel administration to strategic human capital partners. However, the quagmire faced by many human resour...

Over the last few years much demand have been placed on information systems and information technology (IT). IT has changed dramatically over the years. The roles of IT professionals have evolved and hence, there is a need for IT professionals to take note of their career status. The demands for growth and development among IT professionals are app...

This paper presents the occasion for organizations to investigate the need to transition towards a team-based approach of employee recognition. A theoretical framework of employee recognition is presented. Employee recognition is largely recognized as a managerial practice, and have been in practice in terms of individual-based recognition within...

The editors of Downsizing: Is less still more?, Cary L. Cooper, Alankrita Pandey and James Campbell Quick, present a collection of perspectives on downsizing from the point of view of distinguished international experts. This book uses empirical research to explore this business strategy. It spans 13 chapters, which explore and examine the extent a...

The violation and breach of a psychological contract and trust often results in a decline in employees' willingness to contribute and intentions to stay in an organization. Hence, this paper aims to understand the psychological contract and trust and their role in employee retention. It focuses on employee and organizational expectations and the im...