Naci Karkin

United Nations University (UNU) | UNU · Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV)

Employees’ complaints about the routinisation of jobs and a decrease in their autonomy have been cited as major reasons for employee turnover in government organisations. This study analyzes the relationship between job characteristics and public service motivation (PSM) to shed light on this issue. Employing an online survey completed by employees...

There are many developments affecting societal, cultural, and political relations. The ubiquitous spread of information and communication tools (ICTs) are among these developments. Studies in literature are not indifferent to the impacts brought about in politics by ICTs, particularly by social networking sites (SNSs). During the research, many stu...

As governments are increasingly adopting digitalization reforms to improve public services, the justice domain is no exception. Although not as rapidly grown as the other e-governmentE-government initiatives, electronic justice or e-justiceElectronic justice (E-Justice) practices are developed and implemented to make justice services and their admi...

Governments are expected to introduce public policies to empower citizens to engage in government business for various reasons including trust building. This chapter presents enablers/barriers before direct citizen participation (DCP) in Turkey by employing interviews conducted with higher public administrators at the ministerial level. The results...

This article provides an overall picture of the governments' experiences with using ICTs for managing emergencies, by conducting a systematic review of 20 peer-reviewed journal articles selected out of a pool of 291 articles due to being most relevant. To this end, these journal articles are analyzed according to their research motivations, methods...

The reflection of public values (PVs) could be monitored through some indicators, like institutional social media tools. The measurement of how PVs are reflected over local social media accounts is of great importance. Studies in the relevant literature are mainly focusing on the benefits of social media presence, drivers, or barriers or attitudes...

The public sector gets through a big transformation in many dimensions lately. The volume and extent of this transformation influence institutionalization, organization, and execution of the public sector as a whole, irrespective of either a developed or a developing country case is at stake. There is a growing inclination to capture and direct thi...

Bu bölümün amacı, eğitim ve sağlık alanları ile birlikte giderek önem kazanan bir kavramsallaştırma olarak oyunlaştırma sürecinin, kamu politikaları ve paydaş katılımı bağlamında analiz edilmesidir. Söz konusu analiz, temel olarak, oyunlaştırmanın, kamu politikaları tasarım sürecinde ve paydaş katılımı bağlamında nasıl işlevselleştirilebileceğini t...

As information and communication technologies (ICTs) have diffused throughout the customary forms of works and services, various models, theories, and approaches have emerged and been developed to measure how and to what extent people accept technologically transformed products and services in the e-government domain. Despite the existence of appli...

There are many developments affecting societal, cultural, and political relations. The ubiquitous spread of information and communication tools (ICTs) are among these developments. Studies in literature are not indifferent to the impacts brought about in politics by ICTs, particularly by social networking sites (SNSs). During the research, many stu...

e-Petitioning is a type of information and communication technology for development that can be used by citizens to express their voices in society. Although much work is focused on government-citizen relationships, little is known about whether and, if so, how e-petitions technology might result in structural transformations in public administrati...

Governments are expected to introduce public policies to empower citizens to engage in government business for various reasons including trust building. This chapter presents enablers/barriers before direct citizen participation (DCP) in Turkey by employing interviews conducted with higher public administrators at the ministerial level. The results...

Crowdsourcing online has been popularly utilized especially among business organizations to achieve efficiency and effectiveness goals and to obtain a competitive advantage in the market. With the governments' increasing interest in using information and communication technologies for a variety of purposes, including generation of public value(s) a...

Mainly underpinned by economic and financial motives, amalgamations of local governments in and beyond municipal areas have often been on the agenda of many governments. Some studies of the amalgamations have aimed to justify them or to falsify the efforts by concentrating on what could alternatively have been achieved; while others have presented...

Vatandaş katılımı, günümüz kamu yönetimi disiplini ve uygulaması bağlamında ifade ettiği önem giderek artan bir kavramsallaştırmadır. Bu kavramsallaştırmanın, kamu yönetimi bağlamında hem esasa hem de usule yönelik oldukça önemli boyutları bulunmaktadır. Esas bağlamında, vatandaşın bir paydaş olarak artık istenildiği veya olanaklı olduğu ölçüde hiz...

In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences...

The literature on cutback management in public administration questions "the paradox of publicness" (Pandey, 2010; Haque, 2001) by referring the "special status of public organization" claim of Levine (1978) and "publicness theory" of Bozeman (1984). Given that public organizations have different characteristics with regard to operational processes...

Açık hükümet veya açık yönetim, devletin tüm kurumları ile açık bir sistem gibi hareket ederek, çevresiyle etkileşimde olmasını (Janssen, Charalabidis, & Zuiderwijk, 2012, s. 258) ifade eden bir kavrama ve bu kavramın da içerisinde olduğu bir sürece verilen isimdir. Açık hükümet kavramının; şeffaflık, katılım ve işbirliği olarak üç temel boyutunun...

Public sector innovation presents an understudied field when compared to innovation in elsewhere. This void unprecedentedly grows when information and communication technologies (ICTs) are at stake. Though the presence of developments and studies are growing in recent years, there is still a continuing need to explore the notion of public values (P...

Studies in management and organization scholarship prefer to focus on personnel who constitute the core in institutions having bilateral employee status, academicians in the case of our research. Yet, organizational issues pertaining to administrative employees, as support personnel, seem understudied in the literature. Thus, in this study, we focu...

Along with the growing use of twitter as a tool of political interaction, recently, there has also been an attention in the academia to understand and explain how and why politicians use twitter, and what its impact on the political outcomes are. On the other hand, there has been little analysis about the content of the tweets that politicians from...

This paper provides an overall picture of the governments’ experiences with using ICTs for managing emergencies, by conducting a meta-analysis of 20 peer-reviewed journal articles selected out of a pool of 291 articles due to being most relevant. To this end, these journal articles are analyzed according to their research motivations, methods and p...

Bu calisma, klasik kamu yonetimi kuraminda halkla iliskiler kavrami cercevesinde sekillenen ve gelisen vatandas-idare etkilesimi ve bunun olumlu yonlerini konu almaktadir. Gelisen teknolojik olanaklar cercevesinde, vatandaslarin idareye muracaatlari ve idarenin bu muracaatlara cevaplari, idarede inovasyonu gelistirecek potansiyel barindirmaktadir....

This chapter describes and evaluates the current status of open government data policy and its applications in Turkey. The chapter has the purpose of defining and discussing the circumstances under which the concepts of open government data and open government data portal are operationalized in Turkish context. These circumstances are analyzed by a...

Social uprisings clearly show that social media tools, especially Twitter, help news spread more than the press does recently. In some cases Twitter substitutes traditional media if censorship is enlarged to such a level that the mainstream media channels prefer not to reflect the actual volume of the protests. Twitter is also utilized by politicia...

This chapter aims to analyze the present state of social media policy implementation and evaluation in Turkish municipalities in the Marmara region. We employed a questionnaire form for this purpose. We found that only a ratio of 35.5 % have social media policy. A great majority of respondent municipalities lack a written guide in conducting social...

Twitter, as a free and 140-character microblogging service, is used for many purposes, including political and administrative perspectives. While administrative use is mainly motivated by citizens-administrators interaction, including politically elected, political use is highly visible during election times, not necessarily confined to these times...

This chapter aims to evaluate what could be some possible barriers for a sustainable e-participation process in a developing country case. Sustainability refers to the provision of uninterrupted and successfully implemented programs in related to e-participation in terms of expectations and gained results. For such purpose(s), it is of utmost impor...

Government website evaluations do not always reflect the websites’ aims. Often, only aspects such as content and quality are considered, whereas the primary goal of these websites is to deliver public value. In this paper we introduce the public value perspective for website evaluation. A meta-analysis of website evaluation literature is presented,...

The unpredictable pace of the Internet continues to transform the relationship between the government and the citizen into a novel type of interaction. In this type of interaction government agencies are supposed to drive the interaction level up to more participative services. Web 2.0 tools may serve for such a purpose, also serving for the enlarg...

The unpredictable pace of the Internet continues to transform the relationship between the government and the citizen into a novel type of interaction. In this type of interaction government agencies are supposed to drive the interaction level up to more participative services. Web 2.0 tools may serve for such a purpose, also serving for the enlarg...

Bu calismada, Iskocya’da 1999 yilinda gerceklestirilen yerinden yonetim reformu incelenmektedir. 1970’li yillarin ortalarindan itibaren, dunyadaki genel egilim dogrultusunda dile getirilen bolgesel ve etnik talepler, cesitli ulus devletlerin butunlugune meydan okumaya baslamistir. Iskocya ve Galler’de dile getirilen bu baglamdaki talepler, uniter d...

This study deals with the problems of democracy-which are sometimes paradoxical-by taking liberal democracy as an axis. The aim of the study is to discuss that major contemporary problems of democracy not only derive from differences in implementation, but also from theoretical dimensions.