Mukhles M. Al-Ababneh

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• Doctor of Philosophy
• Full Professor of Management Studies\Hospitality and Tourism Management at Al-Hussein Bin Talal University

The purpose of the study is to investigate the impact of leadership style on employee job satisfaction in five-star hotels. A questionnaire consisted of 57 items based on five-point likert scale (from strongly disagree to strongly agree) was used to measure both leadership style and job satisfaction from employees' perspectives. Using random sampli...

This study aims to assess tourists " perceptions towards quality tourism services provided at Petra historical site, and to measure tourist satisfaction by examining the impact of quality tourism product on overall tourist satisfaction. In this study, four hypotheses were developed are proposed a study model. The empirical data were collected from...

This study aims at classifing hotels in Jordan into groups based on their Total Quality Management (TQM) implementation. Using a survey methodology, the TQM questionnaire was designed to measure the level of TQM implementation throughout Critical Success Factors (CSFs) which are necessary for TQM implementation. A total of 345 TQM questionnaires we...

This study sets out to explore the Critical Success Factors (CSFs) necessary for TQM implementation in hotels. It also aims to classify participating hotels into groups based on their TQM adoption by using cluster analysis. Using a survey methodology, 170 questionnaires were sent to managers in 17 four-and five-star resort hotels in Jordan in 2010...

الأهداف: استنادا إلى مراجعة متعمقة للدراسات السابقة، تهدف الدراسة الحالية إلى تقديم نموذجًأ جديدًا بهدف فهم مدى تأثر الدوران الوظيفي ممثلًا بمتغير نية ترك بمجموعة من المحددات الاجتماعية الاقتصادية، الموسمية، والأمن الوظيفي. كما هدفت إلى تعرُّف الدور الوسيط للأمن الوظيفي للعلاقة بين المحددات الاقتصادية الاجتماعية والموسمية من جهة، ونية ترك العمل من...

The contemporary business landscape is witnessing a paradigm shift towards environmental sustainability, prompting organizations to adopt green practices. Among these, Green Employee Empowerment (GEE) and Green Training (GT) have emerged as pivotal strategies. This study aims to explore the interplay between GEE, GT, Job Satisfaction, Pro-environme...

This research investigates employee empowerment’s role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that measured QMPs, employee empowerment, and innovation performan...

The main purpose of this study was to examine the influence of related product diversification on the competitiveness and revenue generation potential of individual hotels. For this purpose, a conceptual model was proposed for related product diversification based on a combination of revenue management and price differentiation strategies, includin...

The current study assesses the impact of the coronavirus (COVID-19) pandemic on tourism workers' health and well-being in Jordan by investigating coronavirus threats, financial impacts, resources impacts, social isolation, depression and personal control experienced by tourism workers during the COVID-19 pandemic, and how the threats and impacts of...

Although the importance of Total Quality Management (TQM) practices in improving hotel service performance is well known since it is a key to achieving service excellence, the role of TQM practices in improving service recovery performance through service innovation in service businesses has remained a relatively untapped research field. Thus, the...

Tourism still generates negative effects on the environment that consequently objected the green practices in hotels; therefore, this study comes to measure the perception of international guests towards green practices in the Jordanian hotels. This study considers the first attempt that linked the tourists' perceptions toward green practices in ho...

Research in service recovery and service innovation has attracted significant attention in recent years but few studies have focused on achieving service recovery through service innovation. The current study aims to bridge this gap in research-to investigate the effect of service innovation on service recovery. Additional emphasis is also given to...

After decenniums of knowledge and technological advancement, a huge number of foodborne illnesses occur yearly around the world; these were occurring mostly as a result of food handlers' malpractices in food service establishments. This study aims to apply the Health Belief Model (HBM) in explaining food handlers' practices. A survey was applied wh...

The current study explores creative cultural tourism as a new model of the relationship between cultural heritage and tourism. Cultural heritage with its tangible and intangible components represents an essential part of culture tourism. Many changes have been happened in tourism due to new forms of consumption patterns, tourism activities, and tou...

The purpose of this paper is to offer insights that can help researchers to link ontology, epistemology and research methodology. This paper outlines the links among ontology, epistemology and research methodology by exploring ontological, epistemological and methodological perspectives in the research. It discusses how ontological and epistemologi...

(IHCs) dominate the hotel industry around the world, including in Jordan. While considerable research has been conducted to evaluate the impact of employee training in a wide range of industries, research in the area of human resources training in the hotel industry is lagging behind. In Jordan, general managers in IHCs are often expatriate individ...

Previous research shows many significant links between employees‟ perceptions of their overall satisfaction experience in hotels, and other variables. However, the role of job satisfaction that plays on employees‟ innovation performance in the Jordanian hotels remains relatively unexplored. This research explores the link between employees‟ job sat...

Although residents' behavior towards tourism development is widely undertaken, more theoretical arguments and suggestions are needed. In this regard, there is agreement among many researchers about the failure of social exchange theory (SET) to explain the contradictory results in many cases. Nevertheless, there is a distinct difference on how to d...

This research aimed to measure the impact of empowerment on employees' innovation performance at five-star hotels in Jordan. The research applied the two main perspectives of empowerment (i.e., structural empowerment and psychological empowerment). A 35-item questionnaire, measuring empowerment and innovation performance, was distributed to 400 emp...

The purpose of this research was to examine the mediating effect of empowerment on the linkage between Total Quality Management (TQM) and service recovery performance in the hotel industry. Although much has been written about TQM, empowerment and service recovery performance, but the role of empowerment as a mediator in the relationship between TQ...

Service quality is a key factor for success in any hotel. Many researchers have conducted studies on service quality, but only a few studies have been conducted on internal service quality (ISQ) in general, and in the hotel industry in particular. Since there is no general agreement among researchers on the measurement of ISQ, many studies have use...

A focus group is an investigative tool for social research based on a structured and focused discussion with a small group of people, run by a facilitator (moderator) to generate qualitative data through a set of open-ended questions. The focus group technique is a qualitative research methodology popularly used in social research in a wide range...

In many Islamic countries, women have limited participation in the workforce, including the tourism and hospitality industry. This study examines the barriers that prevent women from becoming tourist guides in Jordan. Based on qualitative interviews with 34 women from three main tourist cities in Jordan namely, Petra, Amman, Aqaba, Jarash, Ajlun, M...

The present study aimed to investigate the revenue implications of implementing a comprehensive dynamic pricing strategy in the hotel industry. To this end, the study proposed a conceptual framework that depicts the comprehensive dynamic pricing strategy as a composite concept combining dynamic pricing and value-based pricing along with a set of su...

The present study aimed to investigate the differing effects of competitive pricing strategies on the performance of hotels operating in bad regional political conditions. To this end, two complementary analyses were carried out based on a three-year data set (2014-2016) collected through a questionnaire from 120 star-rated hotels in Jordan. The re...

It has been established that food handlers working in foodservices are the main source of food borne outbreaks. The current study objective is to assess restaurant employees’ food handling practices by exploring driving forces behind these practices. The study was accomplished quantitatively covering 245 restaurant employees in Irbid city-Jordan; w...

The aim of this paper is to examine the impact of total quality management (TQM) implementations on employees' service recovery performance in five-star hotels in Jordan. TQM implementations and service recovery performance have received significant attention in previous research. However, the impact of TQM on service recovery performance has remai...

This paper draws on the perceptions of middle managers in Jordan to identify what determines upper management’s decision in International Hotel Chains (IHC) to invest in out-of-country training (OCT). A model employing the presence of relationships between ‘attitudes’, ‘benefits and usefulness’, ‘barriers’ and ‘IHC’s decision’ to invest in OCT, was...

This paper examines the influence of empowerment on job satisfaction in five-star hotels in Jordan. The influence of empowerment on job satisfaction remains a relatively unexplored area. A 52-item questionnaire, measuring empowerment and job satisfaction, was distributed to 332 employees in 12 five-star hotels in Jordan with a 56% response rate. Pr...

This paper draws on the perceptions of middle managers in Jordan to identify what determines upper management’s decision in International Hotel Chains (IHC) to invest in out-of-country training (OCT). A model employing the presence of relationships between ‘attitudes’, ‘benefits and usefulness’, ‘barriers’ and ‘IHC’s decision’ to invest in OCT, was...

Creative tourism has been stimulated as new form of tourism by more skilled forms of tourism activities, by the growth of new consumption patterns, and by changes in the production of tourism products. It can solve that problems experienced by tourists in the conventional tourism.

Although the importance of service quality has been recognised, few studies have addressed service quality in hotels from the perspective of employees. Therefore, this study aims to measure the service quality of four and five-star hotels in Jordan from the employees’ perspective based on the SERVQUAL model. The current study was carried out by mea...

Community Perspectives to Tourism Impacts in Petra The tourism industry is one of the most important industries of the Jordanian economy. It generates in Jordan billions of dollars in revenues and thousands of jobs yearly. The study aims to investigate tourism impacts on society in Petra from three perspectives: cultural, social and economic as per...

The purpose of this study is to identify the reasons for the lack of focus groups in Jordan by conducting a focus group with twenty four Academics from Jordanian Universities. Focus groups are commonly used for academic purposes and taught at colleges and universities. The outcome of focus groups for marketing, especially in the tourism industry, i...

This study aims to explore the eco-label practices in Jordanian hotels. Respondents included (all) four- and five-star hotels in Jordan, which were chain and independent properties. Data were collected from 48 hotels via questionnaires, were analysed by using SPSS. The findings showed that all the five- and fourstar hotels in Jordan are moderately...

This study aims to explore the impact of Employee Service Innovation Behaviour (ESIB) on New Service Development (NSD) among hotels' employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four-and five-star hotels in Jordan. A total of 332 questionnaires we...

This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels’ employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and five-star hotels in Jordan. A total of 332 questionnaires we...

This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels’ employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and five-star hotels in Jordan. A total of 332 questionnaires we...

This book sets out to explore the impact of TQM implementation on organisational creativity in the hotel industry. Both regression analysis and Structural Equation Modelling (SEM) were used to test hypotheses and proposed models. For the TQM model, the findings revealed that TQM had positive relationships with both process innovation and product in...

This paper sets out to explore the link between the style of leadership adopted by managers and the job satisfaction of their subordinates. Data were collected from 220 respondents (110 line employees and 110 managers). The findings indicated significant differences in job satisfaction based on the employees' demographic characteristics. It was als...