Mukhles M. Al-Ababneh

Mukhles M. Al-Ababneh
Al-Hussein Bin Talal University | AHU · Department of Hotel Management and Tourism Services

Ph.D. in Management Studies (Hospitality and Tourism Management)

About

53
Publications
212,344
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
311
Citations
Introduction
Associate Professor in Hospitality and Tourism Management in the Department of Hotel Management and Tourism Services at Al-Hussein Bin Talal University, Jordan.
Additional affiliations
December 2020 - present
Al-Hussein Bin Talal University
Position
  • Head of Faculty
September 2019 - present
Al-Hussein Bin Talal University
Position
  • Chair
March 2017 - present
Al-Hussein Bin Talal University
Position
  • Professor (Associate)
Education
October 2008 - December 2011
University of Surrey
Field of study
  • Management Studies\International Hospitality Management
October 2005 - May 2007
Manchester Metropolitan University
Field of study
  • International Hospitality Management
October 2004 - October 2005
Cèsar Ritz Colleges
Field of study
  • International Hospitality Management

Publications

Publications (53)
Article
Full-text available
The purpose of the study is to investigate the impact of leadership style on employee job satisfaction in five-star hotels. A questionnaire consisted of 57 items based on five-point likert scale (from strongly disagree to strongly agree) was used to measure both leadership style and job satisfaction from employees' perspectives. Using random sampli...
Article
Full-text available
This study aims to assess tourists " perceptions towards quality tourism services provided at Petra historical site, and to measure tourist satisfaction by examining the impact of quality tourism product on overall tourist satisfaction. In this study, four hypotheses were developed are proposed a study model. The empirical data were collected from...
Article
Full-text available
This study aims at classifing hotels in Jordan into groups based on their Total Quality Management (TQM) implementation. Using a survey methodology, the TQM questionnaire was designed to measure the level of TQM implementation throughout Critical Success Factors (CSFs) which are necessary for TQM implementation. A total of 345 TQM questionnaires we...
Conference Paper
Full-text available
This study sets out to explore the Critical Success Factors (CSFs) necessary for TQM implementation in hotels. It also aims to classify participating hotels into groups based on their TQM adoption by using cluster analysis. Using a survey methodology, 170 questionnaires were sent to managers in 17 four-and five-star resort hotels in Jordan in 2010...
Article
Full-text available
The current study assesses the impact of the coronavirus (COVID-19) pandemic on tourism workers' health and well-being in Jordan by investigating coronavirus threats, financial impacts, resources impacts, social isolation, depression and personal control experienced by tourism workers during the COVID-19 pandemic, and how the threats and impacts of...
Article
Full-text available
Although the importance of Total Quality Management (TQM) practices in improving hotel service performance is well known since it is a key to achieving service excellence, the role of TQM practices in improving service recovery performance through service innovation in service businesses has remained a relatively untapped research field. Thus, the...
Article
Tourism still generates negative effects on the environment that consequently objected the green practices in hotels; therefore, this study comes to measure the perception of international guests towards green practices in the Jordanian hotels. This study considers the first attempt that linked the tourists' perceptions toward green practices in ho...
Article
Full-text available
After decenniums of knowledge and technological advancement, a huge number of foodborne illnesses occur yearly around the world; these were occurring mostly as a result of food handlers' malpractices in food service establishments. This study aims to apply the Health Belief Model (HBM) in explaining food handlers' practices. A survey was applied wh...
Article
Full-text available
The current study explores creative cultural tourism as a new model of the relationship between cultural heritage and tourism. Cultural heritage with its tangible and intangible components represents an essential part of culture tourism. Many changes have been happened in tourism due to new forms of consumption patterns, tourism activities, and tou...
Article
Full-text available
The purpose of this paper is to offer insights that can help researchers to link ontology, epistemology and research methodology. This paper outlines the links among ontology, epistemology and research methodology by exploring ontological, epistemological and methodological perspectives in the research. It discusses how ontological and epistemologi...
Article
Full-text available
(IHCs) dominate the hotel industry around the world, including in Jordan. While considerable research has been conducted to evaluate the impact of employee training in a wide range of industries, research in the area of human resources training in the hotel industry is lagging behind. In Jordan, general managers in IHCs are often expatriate individ...
Article
Full-text available
Previous research shows many significant links between employees‟ perceptions of their overall satisfaction experience in hotels, and other variables. However, the role of job satisfaction that plays on employees‟ innovation performance in the Jordanian hotels remains relatively unexplored. This research explores the link between employees‟ job sat...
Article
Full-text available
Although residents' behavior towards tourism development is widely undertaken, more theoretical arguments and suggestions are needed. In this regard, there is agreement among many researchers about the failure of social exchange theory (SET) to explain the contradictory results in many cases. Nevertheless, there is a distinct difference on how to d...
Article
Full-text available
This research aimed to measure the impact of empowerment on employees' innovation performance at five-star hotels in Jordan. The research applied the two main perspectives of empowerment (i.e., structural empowerment and psychological empowerment). A 35-item questionnaire, measuring empowerment and innovation performance, was distributed to 400 emp...
Article
Full-text available
The purpose of this research was to examine the mediating effect of empowerment on the linkage between Total Quality Management (TQM) and service recovery performance in the hotel industry. Although much has been written about TQM, empowerment and service recovery performance, but the role of empowerment as a mediator in the relationship between TQ...
Article
Full-text available
Service quality is a key factor for success in any hotel. Many researchers have conducted studies on service quality, but only a few studies have been conducted on internal service quality (ISQ) in general, and in the hotel industry in particular. Since there is no general agreement among researchers on the measurement of ISQ, many studies have use...
Chapter
Full-text available
A focus group is an investigative tool for social research based on a structured and focused discussion with a small group of people, run by a facilitator (moderator) to generate qualitative data through a set of open-ended questions. The focus group technique is a qualitative research methodology popularly used in social research in a wide range...
Article
Full-text available
In many Islamic countries, women have limited participation in the workforce, including the tourism and hospitality industry. This study examines the barriers that prevent women from becoming tourist guides in Jordan. Based on qualitative interviews with 34 women from three main tourist cities in Jordan namely, Petra, Amman, Aqaba, Jarash, Ajlun, M...
Article
Full-text available
The present study aimed to investigate the revenue implications of implementing a comprehensive dynamic pricing strategy in the hotel industry. To this end, the study proposed a conceptual framework that depicts the comprehensive dynamic pricing strategy as a composite concept combining dynamic pricing and value-based pricing along with a set of su...
Article
Full-text available
The present study aimed to investigate the differing effects of competitive pricing strategies on the performance of hotels operating in bad regional political conditions. To this end, two complementary analyses were carried out based on a three-year data set (2014-2016) collected through a questionnaire from 120 star-rated hotels in Jordan. The re...
Article
Full-text available
It has been established that food handlers working in foodservices are the main source of food borne outbreaks. The current study objective is to assess restaurant employees’ food handling practices by exploring driving forces behind these practices. The study was accomplished quantitatively covering 245 restaurant employees in Irbid city-Jordan; w...
Article
Full-text available
The aim of this paper is to examine the impact of total quality management (TQM) implementations on employees' service recovery performance in five-star hotels in Jordan. TQM implementations and service recovery performance have received significant attention in previous research. However, the impact of TQM on service recovery performance has remai...
Article
Full-text available
This paper draws on the perceptions of middle managers in Jordan to identify what determines upper management’s decision in International Hotel Chains (IHC) to invest in out-of-country training (OCT). A model employing the presence of relationships between ‘attitudes’, ‘benefits and usefulness’, ‘barriers’ and ‘IHC’s decision’ to invest in OCT, was...
Article
Full-text available
This paper examines the influence of empowerment on job satisfaction in five-star hotels in Jordan. The influence of empowerment on job satisfaction remains a relatively unexplored area. A 52-item questionnaire, measuring empowerment and job satisfaction, was distributed to 332 employees in 12 five-star hotels in Jordan with a 56% response rate. Pr...
Article
This paper draws on the perceptions of middle managers in Jordan to identify what determines upper management’s decision in International Hotel Chains (IHC) to invest in out-of-country training (OCT). A model employing the presence of relationships between ‘attitudes’, ‘benefits and usefulness’, ‘barriers’ and ‘IHC’s decision’ to invest in OCT, was...
Article
Full-text available
Creative tourism has been stimulated as new form of tourism by more skilled forms of tourism activities, by the growth of new consumption patterns, and by changes in the production of tourism products. It can solve that problems experienced by tourists in the conventional tourism.
Article
Full-text available
Although the importance of service quality has been recognised, few studies have addressed service quality in hotels from the perspective of employees. Therefore, this study aims to measure the service quality of four and five-star hotels in Jordan from the employees’ perspective based on the SERVQUAL model. The current study was carried out by mea...
Article
Community Perspectives to Tourism Impacts in Petra The tourism industry is one of the most important industries of the Jordanian economy. It generates in Jordan billions of dollars in revenues and thousands of jobs yearly. The study aims to investigate tourism impacts on society in Petra from three perspectives: cultural, social and economic as per...
Article
Full-text available
The purpose of this study is to identify the reasons for the lack of focus groups in Jordan by conducting a focus group with twenty four Academics from Jordanian Universities. Focus groups are commonly used for academic purposes and taught at colleges and universities. The outcome of focus groups for marketing, especially in the tourism industry, i...
Article
This study aims to explore the eco-label practices in Jordanian hotels. Respondents included (all) four- and five-star hotels in Jordan, which were chain and independent properties. Data were collected from 48 hotels via questionnaires, were analysed by using SPSS. The findings showed that all the five- and fourstar hotels in Jordan are moderately...
Article
Full-text available
This study aims to explore the impact of Employee Service Innovation Behaviour (ESIB) on New Service Development (NSD) among hotels' employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four-and five-star hotels in Jordan. A total of 332 questionnaires we...
Data
This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels’ employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and five-star hotels in Jordan. A total of 332 questionnaires we...
Article
Full-text available
This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels’ employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and five-star hotels in Jordan. A total of 332 questionnaires we...
Book
Full-text available
This book sets out to explore the impact of TQM implementation on organisational creativity in the hotel industry. Both regression analysis and Structural Equation Modelling (SEM) were used to test hypotheses and proposed models. For the TQM model, the findings revealed that TQM had positive relationships with both process innovation and product in...
Conference Paper
Full-text available
This paper sets out to explore the link between the style of leadership adopted by managers and the job satisfaction of their subordinates. Data were collected from 220 respondents (110 line employees and 110 managers). The findings indicated significant differences in job satisfaction based on the employees' demographic characteristics. It was als...

Network

Cited By