Muhammad Shafiq

• Doctor of Management
• University of the Punjab

Total quality management (TQM) is a widely used management philosophy across many sectors. Organisations implement TQM in order to gain competitive advantage in terms of quality, productivity, customer satisfaction, and profitability. However, the literature seems inconclusive about the positive effect of TQM on organisational performance. The effe...

This study was conducted to examine different factors influencing the academic performance of secondary school students in a metropolitan city of Pakistan. The respondents for this study were 10 th grade students (300 male & 300 female). A survey was conducted by using a questionnaire for information gathering about different factors relating to ac...

Hospitals vary from one another in terms of their specialty, services offered, and resource availability. Their services are widely measured with scales that gauge patients’ perspective. Therefore, there is a need for research to develop a scale that measures hospital service quality in Asian hospitals, regardless of their nature or ownership. To a...

The purpose of this paper is to investigate to what extend Quality Management System (QMS) impact the manufacturing competitive strategies-low cost, high quality, delivery time, flexibility and innovation-which consequently mediates the effect of QMS on financial performance. The cross-sectional data was collected from 189 Pakistan's manufacturing...

ISO 9000 is a widely used quality management standard in the world. However, the review of literature has shown the contradictory findings about its relationship with the implementation of TQM. The in-depth review of both ISO 9000 and TQM indicates that both systems share many common principles. However, still many believes that ISO 9000 implementa...

This paper aims to examine empirically the influence of QMS implementation on financial performance via innovation in the manufacturing organizations of Pakistan. A questionnaire was developed to collect the data from manufacturing organization. The Structure Equation Modeling (SEM) was used to examine the hypotheses. The findings suggest that QMS...

Owing to the fact that the corporate social responsibility (CSR) activities initiated by the firms have gained enough momentum in the developed countries, whereas the impact of such activities on customers' buying behavior in the developing countries is however underexplored. This study strives to explore the relationship between CSR and consumer-b...

This research study measures the service quality perceptions of fast food restaurants' customers based on the data gathered from the customers of fast food restaurants incorporating SERQUAL. It strives to explore the impact of perceived service quality on consumers' behavior in the presence of a mediator (corporate image). The data was collected fr...

Multinational and local food manufacturing is one of the fastest-growing industries around the global food markets. The current study aimed to explore the improvement framework of both multinational and national food manufacturing companies of Pakistan. This present qualitative study employed a phenomenological research design to explore the phenom...

Purpose: Various dimensions of healthcare service quality were used and discussed in literature across the globe. This study presents an updated meaningful review of the extensive research that has been conducted on measuring dimensions of healthcare service quality. Data sources: Systematic review method in current study is based on PRISMA guid...

Objective: To explore the extent of adherence to surgical quality standards and areas of improvement. Design: Multi-method case study was done. Assessment of observed/actual and self-reported adherence to quality standards in surgical care was done on WHO's safe-surgery checklist. Client satisfaction through exit interviews assessed of all opera...

Objectives: Service quality is one of the important gears to appraise services and determine the gray areas that need improvement. In countries with a resourcepoor health system, the first step of measuring quality is yet to be taken. This study seeks to inform policy makers in developing contextual service quality models by identifying service qua...

This paper discusses the relationship of knowledge creation process (KCP) and innovation also the role of organizational culture (OC) in this relationship. The controversial arguments in the literature regarding this relationship provoked this discussion. The paper covers the theoretical discussion on innovation and knowledge creation modes and for...

This paper aims to identify the issues faced by the Pakistani textile companies during the implementation of quality improvement initiatives. The literature is reviewed to identify the major issues faced by different companies during the implementation of quality improvement initiatives. A self-completion questionnaire was developed to identify the...

Comments have an important role in software development. Especially medium to large scale projects have a reasonably large code base. Useful and good quality comments play a significant part while maintaining and evolving such projects. In this work we present a taxonomy of comments based on their styles, parsing rules, recursivity, and usage. We a...

ISO 9000 is a widely used Quality Management System in the world. The review of literature has shown contradictory findings about its relationship with the achievement of better business results. Therefore, the relationship of ISO 9000 certification with business results needs to be explored in further details. In this study, the perceptual data wa...

Institutions affect the process of economic growth through their many indicators. The authors have checked the relationship between institutions and economic growth in selected countries of South Asia by using data from 1995 to 2010. The results of 'Fixed Effects Estimation' and 'Generalize Method of Moments' confirmed the significant positive rela...

The study investigated the linkages between education, poverty and economic growth in Bangladesh, India, Pakistan and Sri Lanka. Panel data for the period of 1995-96 to 2012-13 was used. The findings confirmed positive relationship between education and economic growth, while poverty is found to be inversely related to economic growth for these cou...

This paper discusses the implementation of quality management systems and business excellence models in the textile companies of Pakistan. The literature indicates that Pakistani companies are falling far behind in comparison to their international competitors in the dimensions of competitiveness like timely delivery, consistency, reliability, inno...

Programming is rapidly becoming an integral part of the basic knowledge that should be possessed by the students of all disciplines, in general, and of engineering and sciences, in particular. This is evident from the fact that the programming courses were included as a part of bachelor's degree curriculum and soon after, an introductory course of...