Muhammad Madi Bin Abdullah

• PhD
• Professor (Associate) at University of Technology Sarawak

The main aim of this study is to examine the moderating role of soft quality management practices (management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier relationship) between hard quality management and performance. The study uses data from 255 Electrical & Electronic organizations...

The emerging development of information technologies has significantly contributed to the learning organization enhancement, in which many organizations still find a great challenge to fully optimize the use of e-learning by their employees in order to enhance their individual performance. The objective of this paper is to investigate what factors...

The aim of this paper is to examine the moderating effects of three contextual variables (ISO 9000 registration, company size and scope of operations) on levels of quality management (QM) and on the effects of QM practices on performance. The paper uses data from 255 Malaysian electrical and electronics organisations using t-test, analysis of varia...

The purpose of this research is to inspect in what extent service quality and satisfaction influence the purchase intention from a restaurant when perception employed as a mediating function. In order to test the proposed conceptual framework, this research used a sample of 200 tourists’ who visited Kuala Lumpur, Malaysia. This research included bo...

Stress is one of the most pervasive phenomena of the modern lifestyle, especially in a workplace. The occupational stress terminology is used interchangeably with work stress and/or job stress, but its meaning refers to the same thing. From the perspective of the workplace, the work stress can be defined as the adverse reaction people have to exces...

The aim of the present paper was to explore the impact of tourists' experience on their satisfaction levels and examine the mediating effect of service quality in this relationship with reference to Bangladeshi domestic tourists. The study utilized a review of literature to propose a conceptual model that posits that: Tourists' experience is positi...

Background: Online social media is a two-way communication tool, which is unlike advertising, sales promotion, and public relations. Social media allows marketers to communicate with target audiences and obtain a response from them. In the last few years, social networks have become essential elements in the Internet as well as for online marketing...

Background: Online social media is a two-way communication tool, which is unlike advertising, sales promotion, and public relations. Social media allows marketers to communicate with target audiences and obtain a response from them. In the last few years, social networks have become essential elements in the Internet as well as for online marketing...

The main purpose of this study is to investigate the factors that influence the adoption of hybrid vehicle, and the association between demographic factors and intention to adopt hybrid vehicles among Malaysians. A total of 107 usable questionnaires were coded and analyzed. Statistical techniques such as descriptive analysis, independent samples t-...

In the last few years, Malaysia government has put in a lot of efforts in order to reduce the number of smokersespecially youths in Malaysia. Unfortunately, the numbers of smokers are still increasing according to GlobalAdult Survey Tobacco (2012). This survey was carried out to evaluate the effectiveness of anti-smokingadvertising message and medi...

Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with data obtained from Malaysian soldiers who were involved in peace keeping missions in a Middle Eastern country. The results of which would enable the management to improve the quality of service accorded to peacekeeping personnel. De...

This study examines the influence of six selected soft practices (management commitment, employee empowerment, training, reward and recognition, customer focus, and supplier management) on quality improvement (QI) within 255 Malaysian electrical and electronics (E&E) firms. It uses regression and correlation analysis to test these relationships. Th...

The main purpose of this study is to examine the factors that influence the adoption of hybrid car, and the connection between demographic variables and intention to adopt hybrid car among Malaysians. A total of 107 usable questionnaires were coded and analyzed. Statistical techniques such as descriptive analysis, independent samples t-test, one-wa...

Both strategic management researchers and practitioners have realized the importance of cost and differentiationstrategies for effective organizational performance and excellence. Recently many large enterprises/corporationshave been applying both strategies simultaneously, rather than applying a single strategy at one period of time.The implementa...

This paper explores the ethical issues in information communication technology (ICT) in Malaysian primary schools. Among ethical issues that have been identified are cyber crime, cyber bullying, internet fraud, hacking and others. However, cyber bullying are the major ethical issues in Malaysian primary schools. In this study, quantitative methodol...

The aim of this study is to examine the relationship between the practices of soft quality management and hard quality management, and to investigate the direct and indirect effects of soft and hard quality management on firm performance. The paper proposes several hypotheses relating to the relationship between soft quality management factors, har...

Industrial psychologists have continuously devised theories and executives and managers have tirelessly formulated various programmes related to employee motivation. A set of committed, motivated employees is an asset for any organisation – public or private. A well-known fact is that an organisation can emulate almost anything of another organisat...

This study was conducted to examine the influence of interactional justice in the relationship betweenperformance based pay and job satisfaction using 334 usable questionnaires gathered from employees who workin Malaysian private institutions of higher learning (PRIVATE INSTITUTION), Malaysia. Exploratory factoranalysis confirmed that the measureme...

A number of research studies have found that the extent of implementation of quality improvement practices varies from one firm to another, which produces different levels of quality improvement. Few studies have considered the characteristics of the firm (e.g. size, scope of operations and ISO registration) when examining overall quality improveme...

According to the training literature, a supervisor's role in training programs has two major elements: supervisor support and supervisor communication. The ability of supervisors to play effective roles in training programs may increase employees' motivation to learn. The nature of this relationship is interesting, but the role of supervisor's role...

Both strategic management researchers and practitioners have realized the importance of the cost, differentiation and combination strategies for effective organizational performance and excellence. Recently, many large business companies in different part of the world have been applying both strategies (hybrid strategy) at the same time, rather tha...

According to the literature pertaining to human resource development (HRD), a supervisor’s role in training programs has two major characteristics: support and communication. The ability of supervisors to play effective roles in training programs may increase employees’ job performance. More importantly, extant research in this field reveals that t...

According to the literature pertaining to human resource development (HRD), a supervisor’s role in training programs has two major characteristics: support and communication. The ability of supervisors to play effective roles in training programs may increase employees’ job performance. More importantly, extant research in this field reveals that t...

First, this study analyze the relationships among the soft factors, quality improvement, and organizational performance, and second, advanced the study by examining quality improvement as an organizational development practice in mediating the relationship between soft factors and organizational performance in 255 Malaysia’s Electrical and Electron...

The literature on workplace training highlights that the mentoring program is an important employee development method practiced in successful organizations. The ability of mentors either informally or formally to implement the mentoring program activities may lead to higher individuals’ psychosocial support and career development. The nature of th...

The literature on workplace training highlights that the mentoring program is an important employee development method practiced in successful organizations. The ability of mentors either informally or formally to implement the mentoring program activities may lead to higher individuals’ psychosocial support and career development. The nature of th...

Compensation management literature highlights that income has three major features: salary, bonus and allowance. If the level and/or amount of income are distributed to employees based on proper rules this may increase pay satisfaction. More importantly, a thorough investigation in this area reveals that the effect of income distribution on pay sat...

The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy), perceived value and customer satisfaction in the context of Malaysia. The empirical data are drawn from 102 members of an academic staff of a Malaysian public institution of higher learning using a survey questionnaire....

The aim of this paper is to examine the influence of soft factors of quality management on firm performance, and analyse the link between quality improvement practice and firm performance. The study used data from 255 electrical and electronics (E&E) firms in Malaysia and it developed regression and correlation analysis to test these relationships....

Compensation management literature highlights that income has three major features: salary, bonus and allowance. If the level and/or amount of income are distributed to employees based on proper rules this may increase pay satisfaction. More importantly, a thorough investigation in this area reveals that the effect of income distribution on pay sat...

The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy), perceived value and customer satisfaction in the context of Malaysia. The empirical data are drawn from 102 members of an academic staff of a Malaysian public institution of higher learning using a survey questionnaire....

Formal mentoring is a type of training and development program and if mentors can properly implement the related activities, may lead to increased individuals’ psychosocial. More importantly, recent studies in this area have revealed that the effect of formal mentoring on individuals’ psychosocial has not been consistent if gender type played an ac...

Quality management (QM) literature highlights that service quality is a critical determinant of organizational competitiveness. The ability of an organization implements service quality program will positively motivate customers’ perceive value; this may lead to increased their satisfaction. The nature of this relationship is less emphasized in ser...

This study examines the influence of four selected soft factors (management commitment, employee involvement, training and education, and reward and recognition) on quality improvement within 255 Malaysian electrical & electronics (E&E) firms. Despite extensive research on quality management and quality improvement, very little empirical research h...

The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors and organisational performance in 255 Malaysia's e...

This paper provides empirical evidence on the differences in the job satisfaction among secondary school teachers in Sabah with respect to gender, service category, job title, tenure and place of origin. It also attempts to identify the work dimension factors that affect the job satisfaction of the teachers and to ascertain how these factors relate...

This paper, employing a qualitative approach, is based on an interview of an indigenous community leader’s life-long learning encounter with a view to garner information that would shed more light to both practice and theory of adult learning. A variety of themes were drawn from the information derived and these were related to theories of learning...

This paper attempts to explain the various concepts related to self-directed learning and also the various theories and models regarding adult participation and also non-participation in self-directed learning programs. Because of the extensive amount of previous literature and research findings dealing with self-directed learning, it is necessary...

Gaining and understanding of the motivation which drives adults to commit to, and complete, higher education through distance learning is an important requirement for the design and the delivery of adult programs for educational institutions in Malaysia and abroad. Through an in-depth empirical examination, this paper provides the insight of one in...

Purpose The purpose of the paper is to investigate the influence of soft factors on quality improvement and performance and also to examine the link between quality improvement and organizational performance. Design/methodology/approach The paper uses data from perceptions from managers in 255 electrical and electronics (E&E) firms in Malaysia and...

Soft factors are important aspect that sustains the organizations in their efforts towards continuous quality improvement (QI) and customer satisfaction. The conventional wisdom states that quality improvement in organizations increases profits and productivity. Therefore, the aim of the paper is to examine the influence of critical soft factors (C...

The principal aim of this study is to determine the direct, indirect and total effect of critical soft factors (CSF) on quality improvement (QI) and organizational performance (OP) in 255 Malaysian electrical & electronics (E&E) firms. Based on previous empirical studies and theoretical considerations, a model is proposed linking the CSF and QI to...