Muhammad Iskandar Hamzah

Muhammad Iskandar Hamzah
Universiti Teknologi MARA | UiTM · Faculty of Business and Management

PhD in Business Management

About

56
Publications
156,927
Reads
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466
Citations
Citations since 2017
41 Research Items
453 Citations
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2017201820192020202120222023050100150200
2017201820192020202120222023050100150200
Introduction
Muhammad Iskandar Hamzah (Ph.D.) is an Associate Professor in Marketing and Entrepreneurship at Universiti Teknologi MARA, Puncak Alam, Malaysia. He has accumulated more than 14 years of research, teaching, and curriculum design experience. His current research interests include consumer behavior, market orientation, green marketing, and technology adoption. His works have been published in journal titles from established publishers (Elsevier, Emerald, Springer-Nature, Taylor & Francis, Sage).
Additional affiliations
August 2008 - present
Universiti Teknologi MARA
Position
  • Professor (Associate)

Publications

Publications (56)
Article
This research aimed to investigate the antecedents of Malaysians purchase intention of hybrid vehicles through the integration of the Norm Activation Model (NAM) and the Theory of Planned Behavior (TPB). Data was collected from vehicle owners (n = 256) across suburban areas of the Greater Kuala Lumpur and was analyzed using Partial-Least Squares St...
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Compared to many developing countries, Malaysia has been far less successful in getting its citizen to embrace hybrid electric vehicles (HEVs). The study investigates the reasons behind this problem and offers a framework that could facilitate policymakers and stakeholders toward the electrification transition. Using the textual-based content analy...
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Purpose In spite of the increasing organic and interactive marketing activities over social media, a general understanding of the source credibility of voluntary user-generated content (UGC) is still limited. In line with the social identity theory, this paper examines the effects of consumers' perceived source credibility of UGC in YouTube videos...
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In view of increasing competition and stricter lending criteria within the corporate banking space, the banking salesforce is expected to aggressively market services and solutions while being mindfully consistent with its risk management policies. Hence, absorbing cues from the market allows them to keep themselves abreast with current development...
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Purpose The purpose of this paper is to examine whether individual market orientation facilitates the development of learning orientation before influencing business-to-business (B2B) salespeople’s performance within the banking industry. Design/methodology/approach Data were gathered from 539 B2B salespeople from 18 licenced local and foreign fin...
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This research aims to assess the influence of locus of control on the expression of entrepreneurial competency in a small business setting. Specifically, it predicts how this can generate positive outcomes in terms of business growth, quality of life, and sustainable entrepreneurial intention. Survey responses were collected from 102 small-sized fi...
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This study aims to model the direct effects of brand equity elements (affective brand experience, brand personality, trust, and perceived quality) on consumers’ purchase intention, and the indirect effect of perceived value on the outcome, via perceived price fairness. A quantitative survey was conducted with potential buyers of a rejuvenating Mala...
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This research investigates the antecedents influencing perceived organizational support (POS) and turnover intention among Malaysian food and beverage industry employees. The findings are expected to assist companies in performing well towards achieving sustainable development and maintaining employee satisfaction. This quantitative research uses t...
Chapter
Fiqh Robotics (FR) is a collection of systematic rulings from Islamic Jurisprudence concerning humanoids used for therapy and community service. Through various technological inventions, artificial intelligence (AI) has taken over society. Humanoids are built with special characters to perform tasks that humans can do. Humanoids are designed with d...
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Although tourist homestay experience has been commonly recognized as an important criterion for community-based and eco-friendly destination loyalty, not much is known about the measurement of its service experience. A scientific inquiry into the tourist experience will be an essential differentiation tool for sustainable competitive advantage in t...
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The industry-education integration (IEI) is one of the strategies to develop vocational education. The concept of IEI is the basis for the development of vocational education proposed by the Ministry of Education of China in 2011, which mainly refers to the integration of industrial system and education system. The integration is an important measu...
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Studies examining the interplay between brand transgression and brand forgiveness is notably sparse especially in the context of Southeast Asian banking customers. The purpose of this research is to add to the existing literature by examining the impact of brand transgression, which is represented by negative past experience, image incongruence, an...
Article
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Healthcare service quality has been extensively studied over the past few decades. However, the topic remains imperative as it is the main contributor to patients’ satisfaction. It is considered as the yardstick to examine the desired service level that should be delivered to patients. Due to its importance, research was initiated to examine the in...
Article
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This paper aims to identify the factors affecting big data analytics (BDA) adoption in the Malaysian warehousing sector. The technology-organisation-environment (TOE) model serves as the underpinning framework. The survey data from 110 logistics firms were collected and analysed using PLS-SEM. The empirical results revealed that relative advantage,...
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This study explores the moderating role of religiosity on the relationship between service recovery dimensions namely distributive justice, procedural justice, and interactional justice on recovery satisfaction. Data were collected through a survey of customers who experienced a service failure and recovery in the context of full-service restaurant...
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Against the backdrop of greater smartphone and internet penetration across the emerging markets, electronic wallet (e-wallet) has emerged as a reliable and well-known digital payment method. The main purpose of this paper is to review the growing volume of studies on e-wallet adoption in this region. E-wallet is widely used worldwide, but it has ye...
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This paper aims to provide insight into factors affecting bike-sharing acceptance among Malaysians. Through a quantitative survey, data were collected from 120 commuters residing in the Klang Valley. The findings indicated that safety, comfort, and enjoyment are the decisive determinants of bike-sharing acceptance. Meanwhile, availability and costs...
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University students are constantly influenced by multiple stressors from different aspects of their lives and society. Life and academic stress often generate difficulties and impact university students' psychological reactions. The present study aimed to examine the moderating effects of social support on the relationship between perceived compete...
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Due to increasing awareness of Halal food products, customers are becoming more concerned about the food they purchase. Marketers often presume that they will purchase the food products if the Halal indicators are labeled. However, there is no clear standard on what determines the food to be Halal and will be chosen by the customers. Therefore, thi...
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Purpose Considering that little is known on market orientation at the individual level, this study investigates the effects of individual market orientation on proactive service behavior, and subsequently, sales performance among business-to-business salespeople. Based on social cognitive theory and competing values framework, this paper also exami...
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Dependence on energy-intense transportation systems could escalate the chances of environmental degradation. A shift of transportation modes from conventional vehicles to energy-efficient vehicles is a viable method of mitigating the rate of carbon emissions; however, the adoption rate of environment-friendly vehicles is still low globally and vita...
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Purpose Based on the E-Service Quality (E-SQ) model, this study investigates the effects of self-service technology (SST) quality attributes, specifically automated teller machines (ATMs), on customer satisfaction. The interaction effects of technological optimism on the abovementioned link are also examined. SST usage is conceptualized as a multid...
Article
Full-text available
Purpose: This purpose of the paper is to examine whether individual market orientation facilitates the development of learning orientation, before influencing B2B salespeople’s performance within the banking industry. Design/methodology/approach: Data were gathered from 539 B2B salespeople from 18 licensed local and foreign financial institutions...
Article
Full-text available
Guided by resource-based theory, this study examines the nature of the relationship between an entrepreneurial marketing orientation (the interplay between market-oriented and entrepreneurially-oriented behaviours) and small business growth. Survey responses were collected from 421 smaller-sized firms in Malaysia. After assessing the statistical da...
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There has been much debate on the Malaysian education system that range from unemployment to lack of soft skills. None of the local universities are ranked within the top 50 Asian University by Times Higher Education. The country also achieves below global average scores in baseline assessment among its 15-year old students in mathematics and scien...
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Job satisfaction is the most common topic of research, but it is still relevant as most problems in the workplace are related to employees’ job satisfaction. The same problem is also prevalent those working in higher educational institutions. Due to this concern, the present study was conducted among 163 academics in private colleges in Kuantan, Pa...
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This paper reviews extant literature pertaining to full service restaurant in Malaysia. Moreover, this paper seeks to provide in-depth understanding on the concept and trend of full service restaurant in Malaysia. Despite voluminous research efforts on food service industry, a dearth of literature was found to provide clear understanding on the cur...
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The rapid development in social commerce creates a new opportunity for businesses. With the use of social technologies they are able to create an environment that is on a socially interactive platform. These social bonds can drive online social support in e-commerce, the result is shown by trusts created and increased intention to use social commer...
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In today's world, businesses are gradually realizing the importance of employees' needs and treating them as a 'family' in ensuring a happy and productive workforce. Undoubtfully, a happy employee will eventually create a happy customer. Furthermore, there is this ongoing interest over individualized form of market orientation. Individual market or...
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Mental health disorder is no crime. It needs treatment, not stigma it’s a global alarming where the number of people who suffering with mental health illness keep increasing. Mental health problems are one of the main causes of the overall disease burden worldwide. Mental health illness is a major community health concern where depression and anxie...
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Effective approaches to motivate employees can be seen as the essential supplemental nutrition for enhancing employees' performance in any service business. Due to this notion, this study seeks to investigate the approaches that can influence the motivation level of call centre employees in outsourcing company in Malaysia. Malaysia has become as on...
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Businesses are gradually realizing the importance of corporate social responsibility in securing greater returns in their operations. This approach is intended to create good image for the company subsequently to attract consumers to purchase products or services from that company. The issue now is whether the consumers are ethical or not in their...
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Over the past decade and during the early millennium, customer knowledge had received fair share of interest among the marketing academia. Having its origins deeply rooted from the Knowledge Management (KM) concept its deployment went beyond conventional themes such as human resources, organizational learning and management information systems. Fro...
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Interest on customer knowledge management has been escalating over the past decade with various frameworks and models were suggested to improve organizational profit and performance. Nevertheless, the more fundamental and micro aspect of individual employee-customer interaction is often neglected. This paper proposes that customer knowledge should...
Article
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The field of personality or individual psychology has attracted a lot of researchers around the world to devote their efforts in conceptualizing, assessing, and establishing the nomological nets of various personality models and theories. However, some models and theories of personality are limited in their utilization. For example, there are a lot...
Article
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Banking is one of the main sections of the service sector where knowledge and human capital are considered the vital strategic asset, apart from loans and infrastructure. Nevertheless, recent development such as the liberalisation of the service sector and the tightening of capital requirements has spurred competitive pressures, particularly in the...
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In today’s borderless business environment, companies are operating in different locations across the globe to ensure that they can gain competitive advantage over their competitors at different countries. To ensure common strategic mission, vision and objectives of the company across the globe, managers from different countries of origin are sent...
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Service industries are the key pillars in the generation of a knowledge-based economy. Financial services and hospitality sectors are predicted to experience major growth in the next decade, as compared to other service sectors. It is without doubt that the backbone of successful service firms lies on its employees’ behavior and work output. Establ...
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Entrepreneurship has long been recognized as the main source of economic wealth. Entrepreneurship spirit cannot be developed overnight. It has to be nurtured among school children so that they are well equipped with the relevant knowledge and experience required when they get involved in entrepreneurial activities later on. This study is meant to e...
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The choice of strategy is prudently done by top managers and business strategists in order to maintain the company's survival, sustainability and achievement of its mission and objectives. This study attempts to examine the applicability of the specific Prophet Muhammad's strategies in his battles and campaigns in modern business. Eight Prophet's s...
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Islam viewed commerce as a vital factor in human life as long as the process is parallel with Islamic teachings pertaining to business conduct. Particularly, Allah SWT destined Prophet Muhammad SAW to be a successful businessman before his prophetic life. Since Islam is a way of life, the code of conduct of marketing should be guided by Quran and H...
Article
Full-text available
The field of personality or individual psychology has attracted a lot of researchers around the world to devote their efforts in conceptualizing, assessing, and establishing the nomological nets of various personality models and theories. However, some models and theories of personality are limited in their utilization. For example, there are a lot...
Article
Full-text available
Human development has long become the main concern of countries across the globe to ensure that the people enjoy long, healthy and cherished lives. Human development, among other things, is related to Foreign Direct Investment (FDI). Most developing countries are dependent on FDI to develop their economies. However, before making substantial invest...
Article
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The advancement of technology has benefitted many parties including suppliers and customers of manybusinesses. Suppliers can implement offensive strategies to expand their businesses to gain greater market sharewithout having to consider the geographical limitations. Customers gain extensive advantages in terms ofincrease speed, extra convenience,...
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As the rational becomes more turbulent and the economy gets tougher, leaders are being stretched to their limit to deliver and move forward at the same time. What has worked in the past may not work the same way now. This study examines the validity of the leadership competency construct and how organizational culture moderates the effects of the l...
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Limited resources and high performance level expected from Malaysian universities have prompted the need for a better understanding of leadership competency that drives them forward, hence, initiated the development of a leadership competency model. This research intends to establish the sub-dimensions of the leadership competency model by using a...
Article
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Patients' satisfaction is one of the most important indicators to identify the level of service quality rendered by the healthcare service providers in Malaysia. In some research, it is indicated that the level of satisfaction can significantly influence patients' quality of life and enable healthcare providers to determine specific problems of pat...
Conference Paper
Full-text available
This study investigates and determines the effect of crude oil variables towards the performance of Malaysian oil and gas companies listed in the Bursa Malaysia. This study measures the relationship amongst Kuala Lumpur Composite Index (KLCI, Crude oil prices (West Texas Intermediate), Crude Oil Futures Prices using Nymex, and the World Crude Oil E...

Questions

Question (1)
Question
In detecting Multivariate outliers, many researchers recommend using Mahalanobis Distance (MD) technique. In SPSS, such function is readily available by assigning the Dependent Variable, and Independent Variables via regression analysis tool (Regression > Linear > Save > tick Mahalanobis). An output of MD scores will appear (MAH_1). Another new variable that reveals the upper-tail probabilities of MD is created by computing 1-CDF.CHISQ(mah_1, X). X refers to the number of predictors. Any cases with values below 0.001 indicate multivariate outliers.
In my case, I am testing 3 continuous Independent Variables, and 5 continuous Moderator Variables. The specific moderation tool used is the Conditional Process Analysis SPSS-Macro Model 1 (Hayes, 2013). My question is, what is the number of predictors (X) that I should use in running the MD test as described above to discover Multivariate outliers? Other than IVs, should I take into account moderators in the number of predictors?   
IMHO, moderators are considered as predictors that change the effect of IV on DV. But at the same time, there is a clear distinction between the effects of IV and MV (interaction), and as such MV is not a main predictor of interest (in predicting DV).

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Project
Dear Colleagues, The field of Energy/Environmental/Government/Tourism Economics has been constantly changing and that green energy/tourism research has a rapidly evolving structure. Although numerous energy/tourism economics studies have been published, the comprehensive intellectual improvement process of the energy/tourism economics field in energy/tourism study is not well depicted due to lack of green energy/tourism studies in this field. Therefore, a need exists for green studies that reveal the intellectual structure of the field. Such studies are valuable in terms of indicating the significance of the field, the development trend, showing the extent to which issues need to be studied in the future, and guiding the improvement of the field. Also, green energy/tourism studies assist to reflect the research trends in that field and indicate the research trend in a particular field. The results of this research may advance knowledge and understanding in the general area of the green energy/government/environmental /tourism research field. Also, it provides a useful information for energy innovators/researchers to improve and improve their research plan/experience. Especially, knowledge of green energy/tourism research can help increase positive green energy/tourism research projects, such as sharing economy, open innovation, sustainability, innovation and technology. Contributions can be represented by original research papers or review papers. Due to editorial procedure, between the first submission in the electronic system and the publication, it takes at least one year for such a Special Issue to be published. However, the online version of the accepted papers will be available one month after acceptance. The issue, collecting all articles, will then be printed at least one year after the submission deadline. The paper publication will only be done when the special issue will be fully completed and not before. Papers written by scientists, engineers/economist and other professionals working in the energy/environmental/tourism area will be received from countries on all continents. The following topics are included with respect to the application of energy/environmental/tourism approach in ENTECON issue, but are not limited to: • Energy, Environmental & Innovation policy with focus on green energy & tourism under COP26 and SDGs, • Green (Renewable & Natural gas & Bio etc…) energy use under Climate change, • Energy, Environmental & Tourism development effects on CO2 emissions, • Innovative & sustainable energy/environment/production under economic development, • Energy & Tourism Demand - Supply site with government spending and innovation, • Uncertanity & Freedom on energy, environment and tourism under climate change and pollution, Realistic Timeline: Open call for paper: June 01, 2022 Deadline for full paper submissions: October 01, 2022. All invited papers will be subject to the same rigorous peer-review process as regular submissions to the journal, and upon publication each author team will be provided with a free pdf file of the article. We ask that you submit your manuscript directly to the ESPR editorial office by online submission at https://www.editorialmanager.com/espr/default.aspx. All invited articles will go through the same rigorous peer-review procedure as standard submissions to the journal. Please also refer to the Submission Guidelines (https://www.springer.com/journal/11356/submission-guidelines ) prior to submission for the proper format of your manuscripts. The Uploading Steps: First please submit your paper and choose SI section first and than ENTECON.