Muhammad Farooq

Muhammad Farooq
Limkokwing University of Creative Technology · Department of Business Management

Doctor of Philosophy
Multimedia is future, Youtube is best plateform for it. I am there. Dr. Farooq English for international, 1000+ Videos.

About

87
Publications
510,313
Reads
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439
Citations
Introduction
Muhammad Farooq Buzdar is a well-known writer & business teacher with more than 9 years of experience in leading multinationals around the globe. He has worked with ETISALAT, Telenor Group, China Mobile Pakistan, Maxis Malaysia. As an Advisor he advised Sudan Telecom, Misk Saudia, Smart ends Belgium, Stratus Plastics Canda, and several other startups. Dr. Farooq Buzdar also conducted trainings for ministry of production and industries Pakistan
Additional affiliations
January 2016 - February 2020
China Mobile Research Institute
Position
  • Manager
Description
  • -Working closely with Commercial, Network and IT to improve customer experience across all nodes -Analysis of DWH (CDR to ARPU Data), CRM (complaint), Voice of Customers (Surveys to Vendor) data to extract meaningful insights
April 2015 - present
Buzdar Insights
Position
  • Research Director
Description
  • Buzdar Insights is an independent research company controlled and managed by research professionals. Our team of research & analytics experts turns available big data into meaningful insights that facilitate our clients to create winning strategies.
May 2014 - January 2016
Telenor
Position
  • Specialist Customer Lifecycle Managment
Description
  • -Successfully achieved 140 Million Per month revenue target - Improved CLM campaigns, Introduced & implemented surgical Internet (Penetration, Cross/upselling) VAS ( Digital & Traditional VAS), Voice & SMS Campaigns (Incremental & Viral).
Education
March 2018 - March 2021
July 2013 - April 2018
COMSATS University Islamabad
Field of study
  • Marketing
September 2011 - August 2013
COMSATS University Islamabad
Field of study
  • Marketing

Publications

Publications (87)
Article
Full-text available
Due to digitalization today, we are more connected than ever before in human history. Access to the Internet has increased from 16 million in 1995 to 4157 million users by the end of December 2017. The industry which helped humanity connected and made the world a global village is the telecommunication industry. However, today the telecom companies...
Article
Full-text available
This study aims to investigate and measure the satisfaction of students with the libraries’ services of Malaysian Universities. To achieve this, a self-administered questionnaire was distributed among the students of private Universities. The survey instrument was adapted from Parasuraman's traditional SERVQUAL model. In this research total of 287...
Article
Full-text available
This study answers the question of why JAZZ (A Telecom Service Provider) is the market leader in Pakistan since 1992. The goal is to explore that despite the evolution of technology which has disrupted many industries, many companies lost their revenues but JAZZ as Market leaders continuously gained market share in the last two decades. To identify...
Article
Full-text available
Service quality is a critical component in any company’s performance. Bad service creates a lousy brand image in the eyes of customers which is difficult to remove. Pakistan International Airline (PIA), a well-known airline in Pakistan is receiving criticism from its passenger’s regarding service quality. However, there are very few studies focusin...
Article
Full-text available
The paper investigates the relationship between customer-based brand equity (CBBE) and the performance of mobile communication companies. A self-administered survey questionnaire was used to collect empirical data on brand perception along with secondary data on cellular companies' performance based on their customer base. The findings reveal stron...
Article
Full-text available
American Marketing Association and Public Policy Conference Proceedings 2022
Conference Paper
Full-text available
The current study provides a systematic literature review of the top 100 articles published in the web of science indexed journals to understand and satisfy customers in the post-pandemic era. Covid-19 has resulted in rapid penetration of eCommerce platforms. Thus, customers are aware of local and global competition for products and services.
Conference Paper
Full-text available
Digital natives (Generation Alpha) are living a completely different life compared to the life of Generation X and Y. Their teachers and parents are less aware of their activities in cyberspace space. Cyberbullying has increased in Covid-19, Thus current study identified ways to handle cyberbullying in the post-pandemic world.
Article
Full-text available
Introduction-Since Belt and Road Initiative (BRI) was proposed by the Chinese government, Malaysia, as a vital link in Asia, has actively responded to the initiative. Thus, China has increased foreign direct investment (FDI) in Malaysia and has become the largest investor. Due to the spreading of Covid-19, the progress of Belt and Road projects has...
Experiment Findings
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Joining Link: https://www.youtube.com/channel/UCF17BZhuI52Pue1KyYxlBOQ Share your feedback, we will do analysis of your feedback
Cover Page
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Postdoc Application Cover Letter Template Dear Dr. XXX, I am writing this mail to express my interest in conducting my post-doctoral research under your supervision. I am interested in working on the advertised project of understanding the challenges of telecom companies in the 5G era. I have also previously worked on telecom strategy design and...
Article
Full-text available
This study explores the factors affecting service quality on the purchasing satisfaction of consumer in Pakistan in the era of transformative marketing. The primary goal of this article is to examine the association among website design, customers trust, customization of website influence on customer satisfaction. This current study constructed onl...
Article
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The carriage of Schooling services in whole world, particularly for developing countries in Asia, is impacted by scarcity of resources and security challenges. Beside sacristy of resource and security challenges the religious institutions (Madarsas) are blamed for their basis, administration, tenacity, funding, pedagogy, curricula, relations with t...
Article
Full-text available
The systematic review was carried out to analyze the effect of smartphone-based mobile learning in higher education institutions of Pakistan. Smartphones continuous technology enhancement, price flexibility, and portability have made smartphones one of the powerful tools for mobile learning. Since 2010, the number of students having smartphones has...
Book
Full-text available
Summary of the Book We humans were messing with nature, killing animals and cutting trees unnecessary for overeating and leisure products. To me Coronavirus is response of nature to humanity. It is call of nature. Some people say coronavirus is like Spain flue or Cholera; I see it as something at whole new level. I call it call of nature because it...
Article
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The purpose of this study is to examine the effect of emotional intelligence on job performance among Mauritian employees in the private sector. Furthermore, the study examined whether job satisfaction is a significant mediator of the relationship between emotional intelligence and job performance. This study was based on primary data survey throug...
Article
Covid-19 has impacted all of the walks of life. It has changed the behavior of humans. Due to lockdown, people had the opportunity to rethink several perspectives of life. On ends of Lockdown, it is expected that, the customers will no more be the same, rushing towards product and reacting to every marketing advertisement. The Pandemic and Lockdown...
Article
Full-text available
Improving company performance is the top priority of every executive. Before digitalisation and globalisation, the increase in assets and financial performance were counted as top indicators of company performance. However, innovation as well as understanding and meeting customer performance are considered top priority for companies today. Thi...
Article
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A short comment on the use of R 2 adj in Social Science Un breve comentario sobre el uso de R 2 adj en Ciencias Sociales 25 resumen abstract Es una práctica común preferir R 2 adj , sobre R 2 para evaluar el poder de explicación de un modelo de regresión estadística entre los científicos sociales, especialmente para una que tiene más de una variabl...
Book
Full-text available
Quran is a book of Guidance for humanity. However, researchers in social sciences have focused least on using Quran for setting the foundations of different theories in social sciences. One apparent reason for it is word to word translations of the Holy Quran which are difficult to read and understand for the beginners. In order to fill this gap, w...
Book
Full-text available
Selecting a research topic is very critical for journey of any PhD and masters student. The research topic defines the future of the researcher. There are very few books which tells the researchers topic selection in simple words. Therefore, the aim of this book is to explore and identify the research areas in the era of, massive data availability,...
Book
Full-text available
Preface With my experience of working with world-leading podcasting firms such as interview connections and writing more than 8 books on content generation, I found that podcasting is the future. Currently, there are many books available on podcasting. However, none of the books cover the Podcasting from A2Z. This book starts with what is podcastin...
Article
Full-text available
The aim of this research paper is to explore and identify the research areas in the era of, massive data availability, age of technology, age of disruption and rapid vicissitudes in implications of future research. The study is based on the assumption that the research progress continues due to developments in academia, industry, and society as a w...
Book
Full-text available
Guidelines from the Quran for a perfect life. Book has no copyrights, share it with as many people as possible. Book is recommended for both Muslims and None Muslims
Conference Paper
Full-text available
This study is aimed to measure and compare the service quality of mobile app-based taxi service companies in Kuala Lumpur Malaysia. For mobility in Kuala Lumpur, there are multiple options, e.g., Meter taxi, Transportation Network Companies (TNC) like Grab and public transportation services. The latest, most often used service in urban areas are mo...
Article
Full-text available
This research is aimed to measure and compare brand equity of Malaysian two banks, which are Maybank and CIMB bank. The methodology of the paper is quantitative in nature. Theory or Model of the study is based on the popular study of Aaker (1991) customer-based brand equity Model. Brand equity model given by Aaker is one of the prominent concepts i...
Article
Full-text available
Since the advent of digital technology, the era of financial services on the World Wide Web started and played an important role in economic growth through constant financial inclusion. According to World Bank Statistics still around two billion adults are unbanked and don’t use formal financial services. This study has two-fold aims to examine...
Article
This study answers the question of why JAZZ (a telecom service provider) is the market leader in Pakistan since 1992. The goal is to explore that despite the evolution of technology which has disrupted many industries, many companies lost their revenues but JAZZ as market leader continuously gained market share in the last two decades. To identify...
Article
Full-text available
In the era of transformative marketing, technology is deriving the businesses. As a result of recent decades technology advancement, we have witnessed exceptional developments within the technology of human activity. The focus of this study is on using instantaneous messaging to ease project management so as to obtain timely industry successful pro...
Article
Full-text available
Application-based mobile learning (ABML) has a significant impact on the university students learning process and results from the past decade. As a result, the high number of scientific papers have been published that focus on application-based M-learning globally. Thus, ABML related literature from the past 6 years has rather fragmented focusing...
Article
More revenue, high profits, and loyal customers are the top priorities of every company. Identifying loyal customers and predicting company performance based on different metrics has always been a debate between practitioners and academicians. Since the introduction of the Net Promoter Score (NPS) idea, there has been an intense and uncompleted deb...
Article
Full-text available
More revenue, high profits, and loyal customers are the top priorities of every company. Identifying loyal customers and predicting company performance based on different metrics has always been a debate between practitioners and academicians. Since the introduction of the Net Promoter Score (NPS) idea, there has been an intense and uncompleted deb...
Book
Do you want to try something new? Would you like some guidance from a local? If you answered yes to any of these questions, then this Greater Than a Tourist book is for you. Greater Than a Tourist- Zakynthos Island, Zante, Greece by Senka Lazarevic Reynolds offers the inside scoop on Zakynthos Island. Most travel books tell you how to travel lik...
Article
Full-text available
Counterfeit products are fake replicas of the real products. Fake replicas are produced to get advantage from the superior value of the imitated product. In Pakistan counterfeiting is an early issue for many markets, i.e., cosmetics, cellular, electronics, home appliances, and medicines. Furthermore, in the last decade counterfeiting predominantly...
Article
Full-text available
More revenue, high profits, and loyal customers are the top priorities of every company. Identifying loyal customers and predicting company performance based on different metrics has always been a debate between practitioners and academicians. Since the introduction of the Net Promoter Score (NPS) idea, there has been an intense and uncompleted deb...
Article
Full-text available
The objective of this research is to examine the effects of brand factors and country of origin factors on self-concept and its implications on consumer preference. Furthermore, the research also studied the moderating effect of fashion consciousness on consumer preference. The research is centred on the Malaysian Millennials in the clothing indust...
Article
Full-text available
The primary purpose of the paper to analyze the impact of Human Capital Migration on the social sector of Azad Jammu & Kashmir. Population of the study was the above matriculation (10th grade) migrants shifted from Pakistan to abroad. A sample of 300 people was request to fill the questionnaire out of which data collected from the 225 participants....
Book
Full-text available
Over the years, I have observed that, the entrepreneurs, startup Founders’ have a product, have an idea but they struggle a lot in writing the business plan. Based on my experience of working with more than 50 startups and making business plans for them, I have made this template. You can simply answer the questions using this template and make you...
Book
Full-text available
It was 11th September, Tuesday, 2001. A normal day for me. I woke up early morning. I had breakfast and went to my school. I was in 6th grade in 2001: not a good student, an average student. Inside my heart, I always prayed for less homework, but at the same time, I never went to school without preparing my work. How could, a son, like me go to sch...
Article
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The research explained the reason why we need personal cloud storage. This research will show steps on how to build personal cloud storage by using credit card size Raspberry Pi (minicomputer), which will help the user to enable cloud storage mode to their external hard drive. However, other cloud storage services like Dropbox, Google Drive, and iC...
Book
Full-text available
Quotes are considered as literary gemstones. Most of the arguments and speeches in conference rooms start with the business quotations. In business, from the previous 20 years, Customer experience is the top priority of all entrepreneurs. All successful entrepreneurs gave the credit of their success to their customer-centric mindset and customer ex...
Book
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https://www.amazon.com/dp/B07PH8H9HK
Article
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This study has been conducted to probe the relationships among job satisfaction, supervisory support, organizational commitment and employee retention in the pharmaceutical industry of Pakistan. Based on an extensive literature review an instrument was adopted from different studies. Study respondents were employees of the pharmaceutical sector in...
Book
Full-text available
Google, Amazon, Facebook, and Alibaba have not become the world leading companies in just 20 years because of technology, investment or hard work of the founders. Internet was there for everyone. The investors who invested in Alibaba and Apple had more money than Jack Ma and Steve Jobs. I am sure many entrepreneurs in the world worked as hard as Ja...
Article
Full-text available
Job satisfaction is the major concern of employees and managers, which is an emotional reflection of employees at work and plays an important role in increasing job performance. If the job satisfaction of employees is lower than their expectation, they will reduce attendance with lower performance and even quit the job, which is the last thing that...
Article
Full-text available
Financial knowledge is empowering the new generation of the 21st century in the era of transformative marketing (Kumar, 2018), which leads to the well-planned financial structure for long terms. However, it is imperative to know that on what scales they are managing their budgets. Understanding the impact of selfcontrol, financial literacy, and fin...
Article
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Afghanistan is the least developed country in Asia which is under war from the previous 20 years. After the end of the partial war, many aspects of Afghan economy are improving, for instance, the GDP has advanced 2.5% from 2016 to 2017. However, Per Capita Income is very low, safety, health, and education are the areas which needs improvement. The...
Book
Full-text available
When customer experience fails, customer service starts from there. In this book, I have discussed how great companies focus on customer experience. You do not need a call center if you proactively do journey mapping and design products as per customer interest. That book has three parts. The First part explains what is CEM? How it is different fro...
Article
Full-text available
The purpose of this study is to investigate the factors impacting the student satisfaction with the public and private universities of Malaysia and Pakistan, which are countries representing South/South-East Asia in cross-culture perspective. The study has applied a quantitative survey design guided by five hypotheses. A questionnaire was distribut...
Preprint
Full-text available
Knowing exact sample size for a population is the most important task before starting data collectionfor research. Multiple factors are involved in determining a sample size i.e. purpose of the study,population size, degree of freedom, desired significance leveland desired level of precision. Weprovide atable to find asuitable sample size foranygiv...
Article
Full-text available
Financial knowledge is empowering the new generation of the 21st century in the era of transformative marketing (Kumar, 2018), which leads to the well-planned financial structure for long terms. However, it is imperative to know that on what scales they are managing their budgets. Understanding the impact of selfcontrol, financial literacy, and fin...
Article
Full-text available
Financial knowledge is empowering the new generation of the 21st century in the era of transformative marketing (Kumar, 2018), which leads to the well-planned financial structure for long terms. However, it is imperative to know that on what scales they are managing their budgets. Understanding the impact of selfcontrol, financial literacy, and fin...
Article
Full-text available
It has been highlighted from the results of independent sample t-Test that the university facilities have a high impact on student satisfaction in Malaysia (mean=4.1788) and Pakistan (mean=3.7212). The research model is based on five hypotheses, and university facilities have a positive relationship with student expectation. While results of t-Test...
Article
Full-text available
One of the goals of this paper is to help understand adaptability in architecture. This includes various types of adaptability features, their importance and uses in terms of sustainability, economy and quality of life. Several interpretations of adaptability and flexibility from various researchers will be discussed, along with examples and case s...
Article
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Carlos Slim is among the most successful entrepreneurs in Mexico. He is also known as the Warren Buffett of Mexico. In this study, we critically examine and ascertain the entrepreneurial approaches and psychology that made Carlos Slim the Warren Buffett of Mexico. To achieve this, the Competency theory of Driessen (2005) was deployed. Knowledge, ca...
Article
Full-text available
The study is conducted to determine the significant relationships among Job Satisfaction, Organizational Commitment, Supervisor's Support, and Employee Career Satisfaction. The data have collected from the employees of ten major pharmaceutical companies in Pakistan. Pharmaceutical sector of Pakistan is growing day by day even in law and order situa...
Article
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Nowadays Bangladeshi Multinational Companies are actively engaged in Corporate Social Responsibility. However, most of the activities are confined to earn publicity and positive political image only. External Corporate Social Activities are very popular in the corporate world. An unholy competition is prevailing among the giant Multinational compan...
Article
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M-learning alludes to any sort of realizing which happens inside and past the customary learning condition by means of remote cell phones. These gadgets can move with the student to permit learning whenever, anyplace. M-learning is considered the subsequent stage past electronic learning (E-learning) and separation learning (D-learning) by utilizin...
Article
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In modern times, social media has accelerated supreme development in human communication. The social media has caught the attention of organisations, communities and individuals through their ability to facilitate the collaboration of virtual communities and to provide a productive environment for common allocation and interaction. Many corporation...
Article
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In the present era of information explosion and media influence, the advertisement plays an important role for brands to create a better brand image in the consumers' mind. Celebrities play a very important role in creating the brand image through advertisement. The purpose of this study was finding the relationship between celebrity and brand imag...
Article
Full-text available
Good employee performance is pivotal for the performance of any organization. Employees are the backbone of every company. Organizations invest too much in their employee's training and development to increase their efficiency and effectiveness. Despite so much importance, there are very few studies covering the antecedents of employee performance...
Article
Full-text available
This research work explores the IT firms' employees' motivation and employees' engagement towards their performance. The study reflects on their attributes and chalked out strategies that generate their performance in the IT industry in Malaysia. They have highlighted the factors that are associated for a firm to be productive in employee performan...
Article
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Digitalization has completely changed our mode of interaction and behaviour. Impact of digitalization is not only limited to customer behaviour or businesses rather it has impacted all the walks of life, including the religion, the way people read holy books has also changed. There are around 1.8 Billion Muslims around the world. Holy Book of Musli...
Article
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Customer satisfaction and total quality improvement is a great apprehension in every industry of the world. In highly competitive automotive manufacturing industry the success and smoothness of the business depends on customer satisfaction and the quality of the products. Customers are happy when the product meets their expectations and customer sa...
Article
Full-text available
The aim of this study was to explore the impact of training and development on employee performance. This study conducted under the framework of banking sector of Pakistan. Study finding reveal development leads to better employee performance, training and development both increase the employee performance. Organizations need to spend on training a...
Article
Full-text available
Customer seeks satisfaction not on individual basis but on societal basis, consumer behavior is much more influenced by brand tribe to which he/she belongs. Similarly, since 1990s topic of loyalty has gained escalating importance especially in marketing activities and management applications. The importance of loyalty is emerging from decisions of...
Article
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Knowledge sharing plays a pivotal role in the success of the organizations. Customer Service Representatives (CSRs) are the gateway for the key decision makers to understand the customers and improve process and policies accordingly. CSRs are constantly monitored and evaluated while sharing knowledge with the customers. This evaluation can impact i...
Presentation
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A research Holy Quran online and Mobile App readers Research A presentation Quran Explorer Quran Digital Quran Translation Quran Translation english Quran translation word by word Quran Reader App Quran for PC Quran Andriod Quran Bookmark Quran Central Quran Kareem Quran Legacy Quran Majeed Quran Nobel Quran Online
Article
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This paper investigate the relationship between word of mouth dimensions volume, valance and source type with customer based brand equity dimensions brand awareness, brand image, perceived quality and brand loyalty. Study is conducted in Islamabad Pakistan on Five GSM companies working in Pakistan. Structural questioning model was used in methodolo...
Research
Full-text available
Google Voice and Project Fi Details What is the basic technology What is the timing for launch Any ideas on how it will be sold In what way, do you think our forever phone solution could be useful to them. In one paragraph, what would you say to try to get a meeting with Google Previous Forever Phone Project
Research
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A complete A2Z Market Research Project which was led by me. Startup for which I did this work, is a successful company in Belgium. Note: As it has been one year, the strategies mentioned in this document has been implemented, so i am putting it here for research community help. Anyone willing to research on it as my co-author is most welcome.
Article
The paper investigates the relationship between customer-based brand equity (CBBE) and the performance of mobile communication companies. A self-administered survey questionnaire was used to collect empirical data on brand perception along with secondary data on cellular companies' performance based on their customer base. The findings reveal stron...
Conference Paper
Full-text available
Customers who buy more are most valuable for any organization, this phenomena touches the heights of success when companies use proper means and ways for customer handling. Net Promoter Score (NPS) is the way to measure customer experience management and develop customer loyalty. Net promoter score which was introduced in 2003 is a way to measure t...
Article
Full-text available
This paper investigate the relationship between word of mouth dimensions volume, valance and source type with customer based brand equity dimensions brand awareness, brand image, perceived quality and brand loyalty. Study is conducted in Islamabad Pakistan on Five GSM companies working in Pakistan. Structural questioning model was used in methodolo...
Article
Relationship marketing means establishing long term relationship with the customers. As loyal customers serve as a profitable source for a company so companies use different techniques to make them loyal. Membership cards have become quite a popular technique of relationship marketing. Companies are increasing targeting the elements that reflect th...