Monica Rossi

Monica Rossi
Politecnico di Milano | Polimi · Department of Management, Economics and Industrial Engineering DIG

PhD

About

96
Publications
29,717
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
771
Citations
Additional affiliations
February 2017 - February 2017
Politecnico di Milano
Position
  • Professor (Assistant)

Publications

Publications (96)
Article
Full-text available
Nowadays, the diffusion of digital and industry 4.0 (I4.0) technologies is affecting the manufacturing sector with a twofold effect. While on one side it represents the boost fastening the competitive advantage of companies, on the other hand it is often accompanied by several challenges that companies need to face. Among all, companies are require...
Article
Recently, production plants have become very complex environments, in which the final output is the result of the favourable interplay of several processes. Successful production management strictly depends on the ability to grasp the current disposition of both physical and managerial processes. To achieve this goal, the use of structured data-bas...
Chapter
Product Lifecycle Management (PLM) has become a crucial element to handle request for quotation management, throughout the product development process, bill of material management, product data management etc. The use of traditional PLM software has increased, having been applied to traditional manufacturing, and product development efforts. Howeve...
Chapter
Along with the technology development, new theoretical concepts are born continuously. Nowadays, given the challenges societies are facing (e.g., climate change, digitalization), an agreement on the meaning of concepts we want to build our societies on has never been more crucial. We have been living in Industry 4.0, and a new society is now approa...
Chapter
Shifts in needs coupled with dynamic markets and technological evolution, requires that products and production infrastructures be capable providing extended value for stakeholders throughout the comprehensive systems life cycle. Product change not only reflects shifts in externalities but also on the legacy manufacturing system that produce it. In...
Chapter
The maritime industry has been working to apply unique solutions capable of improving design and development performances. Over the past several decades, the industry has faced changes related to the increasing complexity of the dynamic global market. LINCOLN project successfully developed three new value-added vessels by following a highly customi...
Article
Full-text available
Abstract As complex systems, maritime vessels generate and require the utilization of large amounts of data for maximum efficiency. Designing, developing, and deploying these systems in a digital world requires rethinking how people interact and utilize technology throughout all areas of the industry. With growing interests in Industry 4.0, there a...
Article
Implementation of methods for perceived quality evaluation is an integral part of the automotive manufacturers’ strategic development plans. The development of models for objective assessment of perceived quality is a very important task, addressing information asymmetry between designers and customers. This study seeks to understand how customers...
Chapter
The inspiration behind the research conducted in this conference paper roots back to the 6th European Lean Educator Conference (ELEC 2019) held in Milan. Named “The Lean Educator and Practitioner Mashup”, the conference was meant to explore the latest academics and industrial contribution to lean education, embracing the figure of Leonardo da Vinci...
Chapter
In the last decade, learning spaces have moved from the traditional classrooms and laboratories to sophisticated spaces that leverage on emerging technologies to facilitate and enhance active, social, and experiential learning. Engineering institutions around the globe are investing their resources in the creation of this spaces in order to provide...
Article
For manufacturers investing in Industry 4.0 technologies could not be enough to be competitive. They also need to assess their actual digital status quo and to evaluate how these technologies support their product development process. Different methods and maturity models exist in literature helping practitioners to evaluate the maturity of either...
Chapter
Full-text available
Slick® is a disruptive agile methodology based on Agile Scrum that offers clear and quantitative insight into any kind of innovative project. Thanks to the three main Slick® indexes, even non-technical managers can understand the progress of a project and define strategies to keep it on-track. We created the serious game Slick-farm to get through t...
Chapter
Full-text available
Nowadays, many companies attempt to expand the lean concept from manufacturing to Product Development (PD). However, there are very few practical examples reporting how lean can be successfully applied outside the manufacturing floor. The benefits of lean can only be realized in PD once the concept is scaled to the business environment where it is...
Chapter
The maritime industry has been working to apply unique solutions capable of improving design and development performance to ensure competitiveness [ 1, 2, 3, 4]. Over the past several decades, the industry has faced changes related to the increasing complexity of the dynamic global market. Activities to meet these challenges have been carried out i...
Chapter
Customer satisfaction is one of the main factor leading to customer loyalty and therefore continuous business relationship [1]. Customer satisfaction is correlated to the perceived quality of service, that is meant both as freedom from deficiencies and as ability to meet customer needs [2]. This dualism indicates that customers choose their busines...
Chapter
Processing and sharing knowledge is a common problem for any kind of company. Software companies, and more in general companies whose main business is based on continuous and innovative evolution in knowledge, this problem can be critical. Developing the Slick® methodology IdeaTech decided to face this problem using the A3 approach (Saad et al. in...
Chapter
Nowadays, manufacturing industries are compelled to go down the river of Industry 4.0 to either become or remain competitive on the market: in this context digital technologies represent the most important means for manufacturers to drive their transformation. However, investing in this kind of technologies could be not enough to go through this tr...
Article
Full-text available
Maritime vessels are complex systems that generate and require the utilization of large amounts of data for maximum efficiency. The successful utilization of sensors and IoT in the industry requires a forward-thinking approach to leverage the benefits of Industry 4.0 in a more comprehensive manner. While processes and manufacturing processes can be...
Article
Full-text available
Core values are an important part of Volvo Car Group's and Volvo Trucks' strategic development plans. These two companies share the same core values, quality, safety, and environmental care, but they approach these values in different ways. This study seeks to understand how industry professionals and customers perceive these core values and the at...
Book
This book gathers selected peer-reviewed papers presented at the 6th European Lean Educator Conference (ELEC), held in Milan, Italy, on November 11-13, 2019. The conference topics include the following: lean trainings in university and industry collaborations; lean product and process development; lean and people empowerment; emerging contexts for...
Article
For manufacturers investing in Industry 4.0 technologies could not be enough to be competitive. They also need to assess their actual digital status quo and to evaluate how these technologies support their product development process. Different methods and maturity models exist in literature helping practitioners to evaluate the maturity of either...
Article
Full-text available
In this paper, we introduce the themes addressed and the approaches used in the Special Issue entitled “Sustainable Product Lifecycle: The Role of ICT”. Specifically, by offering multiple perspectives of analysis, this work increases our comprehension and understanding of the role of information and communications technologies (ICTs) in enhancing s...
Preprint
Through the digitalization of manufacturing, Product-Service Systems (PSS) and smart connected products are, from the companies side, driving a market transition from a sale of products towards a sale of use of solutions, and, from the customers side, reshaping the concept of value. The systematic integration of intangibles services with physical p...
Article
Full-text available
Risk management (RM) in new product development (NPD) is often implemented as a standardized framework and ends up being carried out as a tick the box, non-value adding activity. To avoid this problem, RM needs to be tailored to the organization and NPD project. This paper identifies a gap in both understanding and facilitating tailoring, i.e. desi...
Conference Paper
Marine vessels are highly customizable solutions, designed to perform multiple missions in shifting environments for many years. The successful utilization of sensors and relevant data in vessel design requires forward thinking and consideration of stakeholders and current design processes. While heterogeneous sources of data are available from ves...
Conference Paper
Full-text available
In recent years, the Service Sector has received an increasing attention from both academics and practitioners. The transition from traditional manufacturing to service-oriented integrated systems has given rise to the such called: “Servitisation Revolution”, which today is a relevant revenue generator. The definition of “Product-Service Systems (P...
Conference Paper
The European vessel industry is traditionally leader in the sector. In the last decades, to stay competitive worldwide, it has repositioned on the high-end market, characterized by specialized design and production with high complexity and technological content. This implies new challenges in complex product creation with reduced costs, fast design...
Article
Lean Product Development (LPD) is suggested as an approach that can reduce waste in projects aimed at developing technically complex items, which typically present substantial uncertainty about their output, as well as higher costs and longer development times. However, how can LPD be implemented in complex projects, where some redundancies in the...
Chapter
When supply-chain risk management (SCRM) is implemented as a highly formalized, compliance-driven activity, it easily ends up disconnected from the actual value creation and value perspectives of the relevant stakeholders. SCRM is embedded in a complex stakeholder landscape, and as a consequence, the value of SCRM is perceived differently by differ...
Chapter
“Which product attributes do engineers have to focus on to receive the highest level of a customer’s appreciation?” In other words, can we design for high perceived quality? In this paper, discrete-choice experiment design is presented with the combination of best–worst scaling method to evaluate the perceived quality of the complete vehicle in app...
Article
Full-text available
In recent years, the Service Sector has received an increasing attention from both academics and practitioners. The transition from traditional manufacturing to service-oriented integrated systems has given rise to the such called: “Servitisation Revolution”, which today is a relevant revenue generator. The definition of “Product-Service Systems (P...
Conference Paper
Within aggressive dynamic markets, products today are becoming more complex as they manage rapid technology advancements, shorter system life cycles, organizational changes, and mounting regulatory pressures. Necessitating organizations to respond on several fronts in order to effectively manage the application and adoption of cutting-edge technica...
Conference Paper
Firms are increasingly investing in design and involving firms operating in this field in their innovation process. This research is based on an ongoing research project consisting in a complete range of free training courses - held in the main European cities - which main objective is to discover how design-driven innovation can become the key to...
Article
Full-text available
Purpose Nowadays manufacturers companies are increasingly compelled to navigate towards servitization. Different methods and approaches were proposed in literature to support them to switch from traditional product-based business model to product service systems (PSSs). However, new knowledge, capabilities and skills were needed to consistently dev...
Chapter
This current research, as a natural consequence of previous findings, focuses on the first phase of the New Food Development (NFD) process. Being this phase the most creative and innovative, it comes naturally to think it is also the most chaotic, very difficult to standardize and to control. At the same time, this phase is considered one of the mo...
Chapter
Lean focuses on the reduction of wastes, optimization of processes and consideration of the production of highly customized systems. Over the past decade the maritime industry has been working to apply unique solutions capable of improving their design and development performances by focusing heavily on production time and quality, however work and...
Conference Paper
This current research, as a natural consequence of previous findings, focuses on the first phase of the New Food Development (NFD) process. Being this phase the most creative and innovative, it comes naturally to think it is also the most chaotic, very difficult to standardize and to control. At the same time, this phase is considered one of the mo...
Conference Paper
Full-text available
Design has recently gained much attention among practitioners and scholars as a source of innovation. Firms are increasingly investing in design and involving design firms in their innovation processes. This research is based on an ongoing research project that consists in a complete range of training courses focused on design and has the objective...
Article
Food industry is becoming more and more crucial for all kind of economies worldwide. Though, despite the higher attention this sector is gaining, there is still uncertainty on how to properly manage food New Product Development (NPD) process. In particular, it is not clear whether IT solutions and methods successfully applicable to traditional manu...
Conference Paper
Build on social network theory (SNT) and information processing theory (IPT), this paper investigates the coordination of inter-organizational relationships in supply networks during collaborative new product development (NPD) process. It studies the underlying coordination mechanism of supplier-supplier relationship in the buyer-supplier-supplier...
Conference Paper
Supplier involvement (SI) in new product development (NPD) has been intensively studied in literature, focusing on how buying firm manages the interface with its supplier (e.g. (Ragatz et al. 1997; Petersen et al. 2005; van Echtelt et al. 2008)). However, on the one hand, this dyadic buyer-supplier focus has been challenged by (Choi & Wu 2009a), ar...
Article
Full-text available
Nowadays, product service systems (PSSs) and smart products are surging in the market and acquiring a strategic role for companies' survival. Manufacturers, compelled towards the transformation process into PSS providers, have to face the challenge of building up knowledge for successfully providing such complex solutions, also resorting to the hel...
Article
Dynamic pressures and calls by stakeholders for systems to maintain value in the presence of change requires the rethinking of how system value is provided. A successful approach to cope with these pressures is to design engineering systems that can be changed easily. However, to identify suitable aspects of change, one must be able to analyze the...
Article
Global Product Development (GPD) networks have evolved to satisfy the unique requirements essential to the successful adoption of corporate outsourcing and offshoring during development processes. Having reviewed the relevant literature associated with GPD, this paper seeks to contribute to the understanding of organizational considerations taken b...
Conference Paper
Over the last few years, the food industry has become increasingly more relevant since it represents excellence not only at the European level, but also for the worldwide economy. Starting with this consideration, the main ob-jective of this paper is to provide some elements that could support food compa-nies to be successful in the market. In 2016...
Conference Paper
Full-text available
Circular Lean Product-Service Systems (CLPSSs) are a new type of PSS, a combination of a tangible circular product with intangible value-added service elements, and its related supporting closed-loop networks and infrastructure. CLPSSs can lead to dematerialization through reducing the creation of waste in manufacturing and services operations, and...
Article
In order to deliver products successfully, companies can choose between vast amounts of best practices to apply in their product development. However product development processes are still wasteful in practice. With the aim of creating awareness between practitioners on the meaning of product development best practices, and to propose how a compan...
Chapter
Over the last few years, the food industry has become increasingly more rel-evant since it represents excellence not only at the European level, but also for the worldwide economy. Starting with this consideration, the main ob-jective of this paper is to provide some elements that could support food companies to be successful in the market. In 2016...
Conference Paper
Full-text available
Product-Service System lifecycle is characterized by several phases from the initial concept to the final disposal. However, as for conventional products, the profit generation and the market success of PSSs critically depend on the decisions taken during the initial lifecycle stages, when PSSs are conceptualized, designed, developed and engineered...
Article
Full-text available
In the globally competitive market landscape, companies, in order to remain sustainable, must shift their focus towards constantly improving their PSS offerings by incorporating lean thinking approaches. PSS are complex, dynamic, and multi-dimensional systems, which are supported by appropriate infrastructure and networks. At the same time, PSS req...
Article
In manufacturing, product-service systems (PSS) that create value by coupling a physical product and a service have been attracting attention. In PSS, it is important for providers to enhance the value-in-use that is perceived by customers in utilizing a product and/or service. Customers play a key role in realizing such value and therefore, are re...
Chapter
Full-text available
Engineering is becoming more collaborative and increasingly global. However, inefficiencies in the communication and collaboration between engineers and engineering teams that are geographically distributed routinely cause competiveness and quality problems, as well as slowing the time to market for new innovations. Hence, networked knowledge excha...
Article
Full-text available
Recently, lots of manufacturing companies have been attracted by the possibility to differentiate themselves from competitors introducing product related services in their traditional portfolio. During this transition, however, companies are not properly supported by proper methods and tools. In particular, the majority of the approaches addressing...
Conference Paper
Full-text available
At the early stages of the product development, it is important to set up customer's requirements and translate these into the technical specifications with the highest level of precision since the changes in the late design phases have extremely high cost. These requirements are directly dependent on the correct and complete definition of perceive...
Conference Paper
Lean Product Development (LPD) promises high product development success by strongly relying on knowledge. Though, despite many IT-based knowledge management tools exist to support and enable knowledge capture, use, formalization and reuse in product development, such as Product Lifecycle Management (PLM) systems, their use within the LPD context i...
Conference Paper
Full-text available
The premium vehicle segment has focused on excellent manufacturing quality, while in contrast the luxury segment has focused on emotional and personalized appeal. We perform qualitative analysis of interviews with Italian, Swedish, and American premium and luxury vehicle manufacturers. Results indicate customers of luxury vehicles now consider qual...
Conference Paper
Product development (PD) becomes crucial for the competitiveness, survival and prosperity of any organization. In order to deliver products successfully, companies can choose between a vast amount of best practices to apply in their innovation processes. However PD processes are still wasteful in practice. With the aim of (i) creating awareness bet...
Conference Paper
Full-text available
As for conventional products, the profit generation and the market success of Product Service Systems (PSS) critically depend on the decisions taken during the initial lifecycle stages, when PSSs are conceptualized, designed, developed and engineered. Successful cases show the adoption of lean techniques in the early stages of products development,...
Conference Paper
Full-text available
PSS development involves together, through the servitization phenomenon, both manufacturing and service workers carrying great potential to pursue industrial competitiveness, customer satisfaction and sustainable improvement. The belief is that the development level of PSS design is slowly evolving through a path strongly driven by the evolution of...
Conference Paper
Full-text available
Customers always hold a lot of needs and requirements that are essential to undertake during every design decision. One way to meet these different needs and generate product family members that all have some commonality are by modularization and platform based product development (PBPD). Modularization and PBPD strongly deal with knowledge managem...
Article
This article proposes a Serious Game about ‘Set-Based Concurrent Engineering’, which is one of the elements of lean practices in product design and development. Although Set-Based Concurrent Engineering is becoming popular in academia, in practice, understanding and adoption of it are low. Thus, the game presented in this article is designed to bri...
Article
Full-text available
This paper presents the learning outcomes of playing the 'Set-Based Concurrent Engineering (SBCE)' game. The game is designed to bring handson experience to practitioners. The game is structured in two stages, simulating the traditional approach to concept development, called 'Point-Based Concurrent Engineering (PBCE)', and the lean approach, calle...
Conference Paper
The actual competitive context is stressing the importance of knowledge management (KM) enhancing organizational performance through the creation, sharing and reuse of knowledge. The purpose of the present study is to empirically explore the role of KM in the enhancement of new product development (NPD) process within a set of companies with at lea...
Conference Paper
Fears that Systems Engineering Standards and processes could stifle creativity emerged as soon as the first of these procedures were published and enforced by the US Air force. At the same time, however, an essential component of creativity in Systems Engineering was identified, together with its ability to enable the development of innovative solu...