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Introduction
Dr Thite is a HRM specialist with over 30 years of professional experience. Mohan has expertise in workforce planning; strategic HR initiatives in attracting, retaining and developing talent; digital HRM; international human resource management, especially in South Asia and global talent management. He is the founding Editor-in-Chief of South Asian Journal of HRM
Additional affiliations
January 1999 - November 2020
Publications
Publications (105)
Purpose
Despite ongoing reports of insider-driven leakage of confidential data, both academic scholars and practitioners tend to focus on external threats and favour information technology (IT)-centric solutions to secure and strengthen their information security ecosystem. Unfortunately, they pay little attention to human resource management (HRM)...
To commemorate the 10 th anniversary of the South Asian Journal of Human Resource Management, the authors conducted a wide-ranging interview with two towering figures in HR, namely, Prof Dave, considered the father of modern HR, and Dr Santrupt, CEO and board member at the Aditya Birla Group, an Indian multinational and Fortune-500 conglomerate. Th...
Purpose
With the increasing prevalence of social media in everyday life, scholars have argued the need of exploring enterprise social media (ESM) for workplace outcomes. This study investigates the relationship between ESM use and organizational learning capability (OLC) by focusing on the mediating role of informal learning (INFL) and the moderati...
Trishanku, a semi-autobiographical novel, is a rich tapestry of an Indian immigrant’s journey of self-discovery and self-identity. It explores what happens when a tree gets uprooted and is replanted in a different soil - what determines whether it thrives or wilts, and how it redefines and reconciles its relationship with the new soil?
Trishanku,...
Emerging market multinational corporations (MNCs) are coming under increasing scrutiny for their international performance. While the success of Indian IT multinationals in the West has been extensively researched and reported, there is a lack of research on their relative failure in China. The rise of economic nationalism and the COVID-19 pandemic...
Purpose
The study aims to understand enterprise social media usage at work and explore its impact on employee outcomes, particularly learning behaviors. The scope of the paper is limited to organizationally facilitated enterprise social media (ESM) used internally for workplace communication and draws upon ESM affordances highlighted by the theory...
In recent times, leading information technology (IT) multinational enterprises claim to have abandoned many traditional features of their performance management systems (PMSs), including the bell curve. However, there is no published empirical study on how employees are perceiving the change. Using an inductive approach and an employee-centric theo...
The purpose of this paper is to trace the evolution of HR-Technology interface leading up to the incorporation of the digital world in Human Resource Development’s design thinking, strategizing and execution. Drawing from related empirical studies, the
paper critically analyzes Digital HR in terms of where it is now (degree of alignment between ext...
As corporate globalization is restricted through changes in macro-environments, firms traditionally reliant on global talent pools are suffering. This is particularly true for high-tech firms' seeking to source high-skilled STEM (science, technology, engineering, and mathematics) talent. The aim of this study, in line with the special issue, is to...
Colgate-Palmolive is a well-known American multinational corporation. It is well regarded as a very reputable, ethical, admired and sustainable company that values employee diversity. In this interview with the Head of HR of Colgate India, we can find some unique features in its management team, style and organisational culture. The interview explo...
This chapter draws the book to a logical conclusion by looking back and looking ahead in terms of the evolution of HR. It examines the latest empirical trends in HR technology and presents a strategic framework of Digital HR Strategy
In an uncertain, fast changing and hyper competitive business environment, Agility, characterised by innovative and self-managing teams, learning organisation environment and customer-driven process is the key. This chapter introduces the philosophy and principles underpinning Agile way of working in software development. It specifically highlights...
Organisations spend enormous amount of money, time and efforts to leverage technology to deliver faster, cheaper and better HR services; however, majority of IT projects fail to finish on time, within budget and satisfy users. This is primarily due to lack of systems perspective and soft skills. This chapter highlights the critical importance of sy...
Fast changing technologies and increased sophistication in cyber-attacks have heightened the information security and privacy risks for all contemporary organizations. Research shows that security breaches are mainly internal and caused by ignorant and disgruntled employees. Since Human Resource manages employees from recruitment to separation and...
Fast changing technologies and increased sophistication in cyber-attacks have heightened the information security and privacy risks for all contemporary organizations. Research shows that security breaches are mainly internal and caused by ignorant and disgruntled employees. Since Human Resource manages employees from recruitment to separation and...
In an uncertain, fast changing and hyper competitive business environment, Agility, characterised by innovative and self-managing teams, learning organisation environment and customer-driven process is the key. This chapter introduces the philosophy and principles underpinning Agile way of working in software development. It specifically highlights...
This chapter draws the book to a logical conclusion by looking back and looking ahead in terms of the evolution of HR. It examines the latest empirical trends in HR technology and presents a strategic framework of Digital HR Strategy
As with other parts of business, technology is having a profound effect on the world of work and management of human resources. Technology is a key enabler for faster, cheaper and better delivery of HR services and in some cases can have a transformational as well as unintended negative effect.
Designed for the digital era, e-HRM is one of the fir...
There is an explosion of digital technologies in recent times that have fundamentally altered business models, corporate strategies and the way we live, work, conduct business, and communicate. The human resources (HR) function today has similarly evolved to incorporate digital world in its design thinking, strategizing and execution. However, the...
Organisations spend enormous amount of money, time and efforts to leverage technology to deliver faster, cheaper and better HR services; however, majority of IT projects fail to finish on time, within budget and satisfy users. This is primarily due to lack of systems perspective and soft skills. This chapter highlights the critical importance of sy...
Is there a distinctive ‘India Way’ of doing business? This query finds resonance not only among corporate leaders but also in academic studies focussing on emerging market multinational enterprises (EMMNEs) in Asia. The speed and spread of EMMNEs has caught the world by surprise, and prompted a need to understand whether, why, and how multinational...
Based on author's research, this chapter presents the research findings of four Indian multinationals on three distinct but related sections: Strategic intent, Control and coordination, and International HRM (IHRM) strategy with specific reference to global staffing and mindset.
Based on author's research, this chapter presents the key findings on organizational history and culture, the internationalization process and philosophy of the five Indian MNC case study companies, some seemingly unique elements of Indian way of management and future outlook for India Inc. in its quest for global expansion.
Case Study in a teaching textbook published by Wiley
This paper presents the research findings of four Indian multinationals, namely, Aditya Birla Group (ABG), Tata Motors, Wirpo and Infosys on International HRM (IHRM) strategy with specific reference to global staffing and mindset. The findings presented in this paper lend support to many of the sources of ownership advantages for Indian enterprises...
Purpose – The purpose of this paper is to examine the university teaching staff’s perception about functions, benefits and barriers of human resource information system (HRIS). It also aims to explore the relevance of attitudinal/demographic diversity with focused HRIS dimensions. Design/methodology/approach – A 26-item questionnaire was developed...
The rapid growth of emerging markets’ multinational companies (MNCs) is a recent phenomenon and, as such, their nature and structure of key management processes, functions, and roles need further examination. While an abundance of low-cost labor is often the starting point of competitive advantage for many of the emerging markets’ MNCs, it is the o...
Since the opening up of the Indian economy in early 1990s, Indian firms in general have made big strides in increasing their global competitiveness, both at home and abroad. The speed and scale of their internationalisation in the last decade are particularly noteworthy as they increase their foreign direct investment (FDI) in both the developed an...
Majority of firms deploy technologies in HR administrative applications. While payroll processing is a routine transactional activity, poor design and implementation of payroll system can cause immense harm to employee and organizational well-being. Based on the case study of a flawed payroll system in a large and complex public sector organization...
Majority of firms deploy technologies in HR administrative applications. While payroll processing is a routine transactional activity, poor design and implementation of payroll system can cause immense harm to employee and organizational well-being. Based on the case study of a flawed payroll system in a large and complex public sector organization...
Purpose
In this interview with Kumar Mangalam Birla, Chairman of Aditya Birla Group (ABG), he talks about the international journey of ABG, governance issues, experience with acquisitions, Indian management styles, challenges for multinationals from emerging economies and his vision of the future. This paper seeks to report the issues discussed in...
A firm's orientation to ethics is influenced largely by its national and organizational culture. Research shows that a growing number of Indian firms place a distinct emphasis on long-term orientation to business strategy with a social mission, underpinned by firm commitment to core organizational values, employee development and welfare. Through a...
With the increasing emphasis on evidence-based management, the human resources
(HR) function has enthusiastically embraced technology with a view to provide more
efficient and effective delivery of HR services. Underpinned by new technologies, such as
cloud computing and analytics, the e-HRM applications are becoming ever more popular;
however, the...
This study was part of a research project on Indian multinational firms funded by a grant from the SHRM Foundation, USA. However, the interpretations, conclusions and recommendations are those of the authors and do not necessarily represent the views of the SHRM Foundation.
With the growing importance of emerging economies, researchers call for the need to pay attention to non-Western management models with a view to developing an integrated approach. Using a case study of an Indian multinational firm in the IT industry, this article highlights the key ingredients of its success in managing a global workforce, such as...
The rapid rise of multinational Corporations (MNCs) from emerging economies has led to greater interest and urgency in developing a better understanding of the deployment and diffusion of managerial strategies from their perspective and without assuming the prevailing Western ethnocentric orthodoxy. This paper develops a conceptual framework of glo...
In Chapter 1, the history of HRM was discussed along with its eventual merging with the field of IT, thus creating a new field of study and managerial practice—human resource information systems (HRIS). This book has provided information on the development and implementation of an HRIS. Most of the HRIS development and sophistication began in the U...
This paper looks at creative or smart city experiments around the world that are aimed at nurturing a creative economy through investment in quality of life which in turn attracts knowledge workers to live and work in smart cities. It highlights the need for and broad nature of human resource/talent development initiatives at the intermediate level...
With the rapid rise of multinationals from emerging economies, there is a need for better understanding of the deployment and diffusion of managerial strategies from their perspective. This study focuses on Indian multinationals to provide insights and guidance into the motives, strategic opportunities and constraints in cross national transfer of...
The literature on call centers often highlights the centrality of HR in stemming employee attrition but is mainly grounded in the realities of in-house call centers in the western economies. In this empirical study of four large Indian call centers we examine specific aspects of HR practice for their effect on retention in the very different contex...
We examine the employee perception of work organisation in four large Indian call centres to investigate causes of employee dissatisfaction and turnover. We find that profound mismatch between the offshored labour market and the labour process pose fundamental challenges that may not be susceptible to easy HR fixes. Yes Yes
Increasing offshoring of customer contact services to destinations such as India is underpinned by the availability of low cost and high quality workforce. But this competitive advantage is under threat with talent shortages, wage increases, and, most importantly, high employee attrition. Based on empirical studies and person-organization fit liter...
India, often referred to as the ‘electronic housekeeper of the world’, is home to the largest number of offshored call centres. The country being a key player in business process outsourcing (BPO), it is very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call...
Expatriates are an integral part of any multinational company's (MNC) staffing strategy. However, the high failure rate of expatriates has forced these firms to look at alternate or complementary staffing strategies. This paper focuses on one such strategy, i.e., transferring people of host-country ethnic origin from parent-country to manage host-c...
The Next Available Operator: Managing Human Resources in the Indian Business Process Outsourcing Industry discusses managing people in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics and researchers from around the world and captures the voices of key stakeholders. Apart f...
Using a comparative work force survey of Australian and Indian call centre workers, the question of whether the outsourcing of info-service work portends a new division of labour is addressed, Evidence is presented that the work conducted in both Australian and Indian call centres is semi-skilled in nature. Work in India is managed more tightly but...
Managing People in the New Economy presents a comprehensive analysis of recent theories and practices of human resource management and strategically aligns them with the emerging knowledge economy. Exploring the many facets of people management in this environment, Mohan Thite persuasively argues that HR managers need to overhaul the tools of their...
With knowledge management as the strategic intent and learning to learn as the strategic weapon, the current management focus is on how to leverage knowledge faster and better than competitors. Research demonstrates that it is the cultural mindset of the people in the organisation that primarily defines success in knowledge intensive organisations....
This paper explores the burgeoning Indian software services industry by focusing on one of its critical challenges: human resource management. Using in-depth interviews of various stakeholders from a representative range of Indian software services organisations, the authors investigate characteristics of Indian software professionals and some of t...
Today's boundary-less and knowledge-based economy with its focus on learning organization delivers a contradictory message to employees in managing their careers. On the one hand, contemporary organizations expect and demand that employees adopt a lifelong learning approach, be global-oriented, successfully manage the dynamics of diversity in the w...
This paper discusses an empirical research aimed at identifying successful leadership styles for managers of Information Technology/Systems projects. The research examined the suitability of transformational leadership in conjunction with other critical success factors. The results indicated that a combination of transformational and technical lead...
This paper explores the nature and importance of leadership in technical projects. It argues that there is a need to develop a leadership model incorporating the distinguishing personality and occupational characteristics of technical professionals. It tested the applicability of Bass and Avolio’s transformational leadership model in an information...
Research on critical success factors in IT project management is
increasingly recognising the importance of nontechnical factors, such as
leadership. However, most of the current literature on technical project
leadership is characterised by personal experience of writers resulting
in fragmented advice. The current study sought a three dimensional...
After establishing that leadership is one of the critical success factors in IS projects with the support of literature, this study examines the most appropriate leadership style at the project management level for the successful execution of IS projects. The suitability of Transformational Leadership style in an IS project environment is tested in...
This paper focuses on the nature, characteristics and styles of technical project leadership. The literature survey highlights and analyses the poor performance of technical professionals in managerial roles and discusses successful technical leadership styles. Transformational leadership model is sought to be tested in an Australian IT project env...
