Mohammad Soliman

• PhD
• Sultan Qaboos University

Purpose Drawing on the stimulus-organism-response (SOR) theory, this study examines the nexus between augmented reality (AR) experiences, emotions and visitors’ attachment. It also explores how visitors’ attachment affects their behaviour towards AR, with consideration of the moderating effect of innovation character. Design/methodology/approach T...

There is a paucity of empirical research exploring the antecedents and underlying dynamics that contribute to enhancing supply chain resilience among digital service Small and Medium Enterprises (SMEs) Micro-, Small and Medium-sized Enterprises and (MSMEs). The current study has threefold objectives: (a) explore the effect of employee resilience on...

This study investigates the influence of work alienation and silence behaviour on workplace frustration, considering the mediating role of organisational cynicism in the hospitality industry. PLS-SEM was used to analyse 520 survey responses from hotel service providers in Oman. The findings showed that work alienation and silence behaviour did not...

Purpose The primary objective of this investigation is to explore the factors that lead to entrepreneurial re-entry. The study examines the influence of social support and resilience on re-entry intention through the lens of the theory of planned behaviour (TPB). Design/methodology/approach To test the study model, data were collected from 255 fai...

Underpinned by the theory of planned behaviour (TPB) and the attitude-social influence-efficacy (ASE) model, this study develops an integrative framework to unveil the key antecedents and consequences of sustainable consumption behaviour (SCB) in tourist destinations. This research applied a quantitative approach, using an online survey to gather 7...

Grounded by the Job Crafting Theory, along with the JD-R model, this work examines how job crafting impacts innovative behaviour, considering the impact of psychological distress, resilience, and negative gossip at the workplace. A self-administrated questionnaire was used to collect data from employees at hotels in Antalya, Turkey, and analysed us...

Underpinned by self-congruity theory, cognitive appraisal theory, and attachment theory, the current research develops a comprehensive theoretical framework of the key factors determining continuous purchase intention for two coffee brands by incorporating critical factors such as brand image, ethnocentrism, and brand attachment. This paper also in...

Artificial intelligence (AI) has become a significant focus of research and practical applications within the tourism industry. Tourism researchers and practitioners have recently changed their methods by incorporating AI tools, resulting in new approaches to generate and use insights. These AI-driven developments hold great potential for enhancing...

Purpose This study examines how street food affects urban culture, economics and sustainable tourism. It examines how street food stands, as a cultural and economic phenomenon, influence consumer behaviour and local traditions, particularly in Oman’s evolving street food scene. Design/methodology/approach Adopting a quantitative research design, t...

Drawing upon the theory of displacement, the job-demands resources (JD-R) theory, and the conservation of resources (COR) theory, the current study seeks to develop an integrated model investigating the factors determining subjective well-being among hotel employees, considering the mediating impact of work-family conict as well as the moderating r...

Many studies have explored corporate social responsibility (CSR) outcomes in different contexts, but few empirically examine its effects on brand reputation, employer branding, and performance, considering employees' perspectives, particularly in banking. Consequently, this study aims to examine how employees' perceptions of CSR influence brand rep...

Knowledge is not power unless shared. This study investigated the importance of maintaining a harmonious relationship between the different pillars of organisational knowledge capabilities in enhancing the individual contextual performance of employees working in the industrial sector in Oman. A conceptual model with three hypotheses was built and...

This paper investigates the structural connections between hotel customers’ general perceptions of technology, their perceptions toward service robots, emotions expectations, brand-related perceptions, and their behavioural intentions toward hotel brands that use service robots. It employs a quantitative approach by analysing data gathered through...

The current work highlights the evolution in knowledge management for sustainable entrepreneurship research by analyzing the key trends and major concepts. Additionally, the knowledge structures of such research themes were analyzed and mapped. Moreover, this paper seeks to present a research agenda concerning the study subject. It employed an inte...

The discipline of shopping tourism has seen a surge in published research in recent years, covering a wide range of topics and issues. However, there are surprisingly few reviews and/or bibliometric studies to review and visually map the literature in this field of research. As a result, the present work has employed a comprehensive bibliometric an...

Cruise tourism has significantly increased in popularity in recent years, being among the most common forms of tourism. Oman is regarded as one of the distinguished destinations that has fundamental elements, capabilities, and ingredients of cruise tourism, such as infrastructures, superstructures, and other cruising facilities. The expansion of cr...

Introduction/Main Objectives: The number of Indonesian students who study abroad has expanded significantly during the past few decades. Nonetheless, the nation has a lot of variables that would assist in the growth of overseas students leaving the country in the future. Consequently, this study aims to investigate the variables influencing the fin...

The current work seeks to unveil the essential drivers and consequences of customer delight in the hotel sector. A qualitative approach was employed by conducting an interview to gather data from guests staying in luxurious hotels in Agadir, Morocco, who originated from different countries. Employing thematic analysis, the findings indicated that t...

In the contemporary landscape, the significance of business tourism has surged, drawing substantial attention from researchers in the realms of social and management sciences. Defined as an individual's travel outside their local town for business opportunities, transactions, enjoyment, and learning, business tourism has undergone notable shifts, e...

Higher education institutions (HEIs) are knowledge bases from which innovative ideas, research, and teaching initiatives can boost a destination's appeal. HEIs strengthen local people and the tourism sector by disseminating knowledge about tourism development, sustainable tourism practices, cultural heritage, and local economics. Moreover, HEIs ess...

Purpose This study empirically examines the impact of motivation, transformational leadership and involvement in strategic planning (SP) on academic staff performance at higher education institutions (HEIs). It also examines how academics' involvement in SP mediates the associations between motivation, transformational leadership and performance....

Social entrepreneurship takes many forms reflecting the great diversity of social entrepreneurs themselves – their backgrounds, their motivations, their aims, and the settings in which they operate. This diversity of experience and practicerepresents a powerful learning resource, both for established social entrepreneurs in comparing their own jour...

The purpose of the current chapter is to discuss the impact of cultural tourism on the development of communities, particularly intangible cultural heritage (ICH). In addition, it highlights the ICH's property in Oman's Dhofar region. It also provides recommendations and practical guidance on how local communities can gain the most from the expansi...

Cultural heritage tourism (CHT) is one of the most significant tourist patterns that has grown substantially in recent years. This is because the majority of visitors have motives for seeking to learn more about the historical, cultural, and heritage-related sites in popular tourist destinations. Given the relative paucity of studies that addressed...

Recently, there has been a greater focus on the relationship between entrepreneurship and the digital economy in academia and practice. However, no known work systematically reviews and analyses such a connection, which highlights the need to address this gap by conducting a thorough systematic literature review employing bibliometric and scientome...

This study aims to provide a systematic literature review and visually map the service quality and service climate in hospitality to discuss the future of the constructs as a sustainable strategy. The study conducted a bibliometric and network analysis to review the literature of fifty-two hospitality articles published between 2008 and 2020, cover...

Talent management (TM) can contribute to improving sustainable business performance in the face of a competitive and socially responsible environment. The use of TM to improve tourism staff skills and motivation is contentious, given such jobs are seen as routine and low-paid. Indeed, the precise processes through which TM techniques support sustai...

Talent management (TM) can contribute to improving sustainable business performance in the face of a competitive and socially responsible environment. The use of TM to improve tourism staff skills and motivation is contentious, given such jobs are seen as routine and low-paid. Indeed, the precise processes through which TM techniques support sustai...

Recently, there has been a startling increase in interest in accessible tourism from both academics and industry professionals, necessitating the development of distinctive marketing strategies, involving sensory marketing. Given the existing literature, the link between sensory marketing and accessible tourism has not yet been researched. Conseque...

The main outcomes of emotional intelligence (EMI) in the workplace have been researched in a variety of settings, however, few studies have focused on such consequences, particularly in the context of higher education institutions (HEIs). This research is therefore to empirically examine the impact of EMI on work-life balance, job insecurity, knowl...

Although multiple bibliometric studies have been conducted to analyze publications on various topics within tourism, little attention has been dedicated to systematically analyzing scholarly production on the topic of tourism sustainability. Consequently, this paper aims to conduct a comprehensive bibliometric and systematic review of tourism susta...

Destination evangelism is regarded as one of the prominent concepts playing a crucial role in the tourism marketing field in recent years. However, little attention has been given to highlighting the essential facets concerning destination evangelism. Consequently, the current work depends on an interview with a generative AI application (i.e., Cha...

This paper investigates how participative leadership and employee voice behavior stimulate innovative behavior, through the moderating role of job autonomy within the SMEs context. Responses from 547 frontline employees at Egyptian travel agents were collected. Using variance-based structural equation modeling (VB-SEM), the results revealed that pa...

This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects EIB and how IM mediates this connection. Furthermore, this study explores the moderating impact of JC on the di...

The present study investigates the structural associations between workplace bullying, employee psychological distress, and work engagement within the hospitality setting. It also evaluates the moderating impact of self-compassion on the direct path between workplace bullying and employee psychological distress. Employing a quantitative approach, P...

Purpose The paper aims to evaluate the ways ChatGPT is going to disrupt tourism education and research. Design/methodology/approach This is a conceptual paper. Findings ChatGPT has the potential to revolutionize tourism education and research because it can do what students and researchers should do, namely, generate text (assignments and researc...

This research examines the association between intelligent customer experience (ICE) and behavioral brand loyalty through three connected constructs (i.e., customers’ satisfaction, brand trust, and brand attachment). A quantitative method was applied by conducting a questionnaire administered face-to-face to 302 French consumers who have used intel...

The crucial role workplace frustration and organizational cynicism play in the hospitality field workplace call for a comprehensive examination of antecedents such as work alienation and silent behaviour. Therefore, the purpose of the current study is to investigate work alienation and silence behavior as predictor constructs of workplace frustrati...

This paper investigates the impact of organizational deviance and coworker envy on workplace ostracism. It also assesses the effect of workplace ostracism on knowledge hiding and turnover intent and tests the interaction role of job tension on such associations. PLS-SEM was utilized to analyze 591 responses collected from employees at Egyptian trav...

Although several prior studies have outlined and examined models associated with knowledge and innovation in different fields, the literature lacks any solid insights combining the Triple Helix model and the Spinner Innovation model and ascertaining their relevance to innovation. This article correspondingly presents an unprecedented alternative ba...

Due to the COVID-19 epidemic, visitors' worries about health and safety in tourist destinations have become paramount. Consequently, this research aims to evaluate the impact of health and safety considerations on visitors' satisfaction. It also examines the influence of health consciousness and satisfaction on visitors' willingness toward robot-de...

The “Blue Economy” is a recent topic of study that spans those economic activities which depend on ecosystem services, thereby including such sectors as tourism, maritime transport, energy, water, fishing, among others. However, there is only limited research approaching the added value produced by marine activities connected with these sectors. Th...

Purpose The purpose of this study is to investigate the perceived severity of service failure (PSSF) and service recovery strategies (SRSs) as antecedents of customer forgiveness (CF), customer reconciliation, negative word-of-mouth and re-patronage intention as outcomes across two Middle Eastern countries: Egypt and Oman. Design/methodology/appro...

Although the customer experience-satisfaction nexus is a highly developed body of work in the wider literature, this link has scarcely been explored in health tourism. Accordingly, this paper aims to assess the dimensions of health services experiences leading to tourists’ satisfaction and the moderating role of trust and emotions in the link betwe...

Artificial intelligence (AI) has recently become the focus of academia and practitioners, reflecting the substantial evolution of scientific production in this area, particularly during the COVID-19 era. However, there is no known academic work exploring the major trends and the extant and emerging themes of scientific research production of AI lea...

This research aims to provide perspicuous insights and solid overviews on research trends and themes within the context of tourism, leisure, and hospitality before and during the COVID-19 era. In doing so, a blend of bibliometric (evaluative and relational) measures was employed to systematically analyze and visually map a total of 22787 publicatio...

Energy prices play a crucial role in combating geopolitical risks, especially for the major suppliers of energy resources. However, energy prices display a bilateral relationship with geopolitical risks in any economy. Any hike in the price of energy stimulates geopolitical risk factors and visa-versa. The consequences adversely impact economies an...

The "Talent War" has been going on for a while. This has prompted businesses to create strong employer brands that project a positive impression to potential job applicants to draw in the best-qualified ones. Although numerous researchers are interested in employer brand, however, little attempts have sought to comprehend how the two generations X...

Purpose This paper aims to examine the relationships among work–family conflict (WFC), cognitive regulation, psychological resilience (PR), psychological distress (PD), emotional exhaustion (EE) and subjective well-being (SWB) in a very complex model based on job demands–resources. Also, mediator roles of PD, PR and EE are analyzed. Design/methodo...

Limited research has examined foreign direct investment (FDI) determinants within the tourism industry, particularly in the MENA region. Thus, based on the internationalization framework of Dunning (Multinational enterprises and the global economy, Addison‐Wesley, 1993), this article aims to empirically investigate and compare the FDI determinants...

This study investigates the influence of psychological contract breach (PCB) on work-related attitudes and behaviors (i.e. organizational cynicism, workplace incivility and work alienation) and employees’ emotional exhaustion. It also examines the direct association between these attitudes and behaviors and emotional exhaustion as well as investiga...

Objectives Theory and prior research suggest that improving self-esteem is a promising way to improve students’ academic performance and mental health. This study empirically examines the mediating effect of psychological well-being and positive emotion in the relationships between self-compassion, mindfulness, stress, and self-esteem. Methods An...

The COVID-19 pandemic clearly has various detrimental psychological effects on people’s mental health, emphasizing the importance of mindfulness in overcoming such repercussions. This is in line with the growing number of studies that have been conducted to assess the effects of mindfulness in diverse settings. However, the role of mindfulness in r...

Objectives: Theory and prior research suggest that improving self-esteem is a promising way to improve students’ academic performance and mental health. This study employed a mixed-method approach to empirically examine the mediating effect of psychological well-being and positive emotion on the relationship between self-compassion, mindfulness, st...

Recent years have witnessed a significant change in the experiences and interactions of customers in various industries due to the remarkable development and the significant impact of information technology and social media on consumer behaviour. This prompted all organisations to focus on social customer relationship management (Social CRM) which...

Although Zipf's laws were deployed in various contexts, no previous research has investigated their adoption in tourism academic publications. This study aims to fill this gap by employing Zipf's laws as a content analysis method for analyzing tourism literature, with emphasis on the gamification subject. Employing the DB Gnosis software, the findi...

It is well known that academic success of undergraduate students depends on a variety of factors; several of them are external to their higher education institution. However, it is crucial to reflect on the impact of the factors controlled by the higher education institution (e.g., faculty or college) that can influence their success and achievemen...

This study sought to clarify how the COVID-19 pandemic affected users’ engagement with eSports. Using Nvivo, a qualitative approach was followed to conduct content and sentiment analyzes for the data collected from August 2019 to March 2020 concerning the Instagram profile of an Italian eSports team. The findings indicated that the engagement level...

This research assesses the influence of social media usage (SMU) on the performance of the bed and breakfast (B&Bs) sector in terms of profitability during the COVID-19 Era. In addition, it tests the mediating role of owner-managers’ orientation toward social media policy implementation on the link between SMU and performance. A quantitative approa...

This study sought to propose an extended model of the theory of planned behavior (TPB), incorporating further major constructs in tourism marketing (i.e. travel motivation, eWOM, destination image, and destination familiarity) to predict tourists’ intention to revisit Egypt. Data were collected using a survey. Responses of 302 visitors to the prefe...

Topic prominence is regarded as a recent indicator that reveals the present momentum of a certain topic by considering the citations, views, and CiteScore thresholds. Topic prominence has been examined in prior research within different contexts, however, there is no known study exploring this trend within tourism and hospitality literature. Theref...

Gamification has been used by tourism organisations for marketing purposes to reinforce customer engagement and to achieve brand awareness and loyalty. The current study, using the Unified Theory of Acceptance and Use of Technology, aims to investigate the antecedents and consequences of gamification's adoption intention by tourist organisations, a...

The COVID-19 pandemic has a massive influence upon the working environments of scholars globally. In this paper, we investigate how the changing conditions under which individuals work because of various restrictions have influenced the productivity of scholars based on a global sample of 1073 scholars from 83 countries. The findings show that tour...

Localization has encountered substantial focus in academia as well as practice; however, scarce studies have empirically examined this theme within tourism-related sectors in Oman, including the aviation sector. That is why the purpose of this paper is to develop and test an integrated model of the key predictors and outcomes of successful localiza...

Despite the significance of workplace spirituality, a limited number of tourism studies have empirically examined its outcomes within tourism higher education institutions (HEIs). To address this gap, this study investigates the influence of workplace spirituality on lecturers' engagement, commitment, workforce agility, trust, and empowerment. A qu...

There has been a significant increase in the number of studies addressing smart experiences in the context of tourism (SET). Nevertheless, no previous work has systematically and critically analysed the literature on this subject. To fulfil this gap, this paper examines the evolution of SET as a research topic by mapping the scientific production o...

This paper aims to analyse and visualise the scientific output of the European Journal of Tourism Research (EJTR) by employing a set of bibliometric metrics; including productive and impact measures, co-authorship analysis, co-citation analysis, and co-occurrence analysis. The collected and analysed data involved 304 peer-reviewed articles publishe...

This study aimed to examine the influence of destination social responsibility (DSR) on destination reputation, holidaymakers' perceived trust and their revisit intention. It also tested the direct paths between destination reputation, tourists' perceived trust and revisit intention. Moreover, it investigated the moderation impact of fear arousal d...

This study aims to determine how festivalscape components (i.e., the festival program, staff, information, and atmosphere) affect the positive and negative emotions of festivalgoers. It also examines the impact of visitors’ emotions on their satisfaction. Moreover, it explores the influence of participants’ satisfaction on their behavioral intentio...

The main goal of this article is to identify the main dimensions of a model proposal for increasing the potential of big data research in Healthcare for medical doctors’ (MDs’) learning, which appears as a major issue in continuous medical education and learning. The paper employs a systematic literature review of main scientific databases (PubMed...

Topic prominence is regarded as a recent indicator that reveals the present momentum of a certain topic by considering the citations, views, and CiteScore thresholds. Topic prominence has been examined in prior research within different contexts, however, there is no known study exploring this trend within tourism and hospitality literature. Theref...

With the rapidly dramatic environmental change and intensive competition, tourism organisations are required to adopt advanced marketing strategies and techniques. Recently, digital content marketing (DCM) has become one of the most prominent marketing tools that has substantial benefits and influences in different settings and domains. To this end...

يعد مفيوم "الاتصال التسويقى المتكامل" طريقة متميزة وغير تقميدية لجذب عدد أكبر من السائحين فى ظل المنافسة الشديدة بين شركات السياحة لما لو من نتائج جيدة، مما أدى إلى تبنى الكثير من المؤسسات ليذا المفيوم فى ممارساتيا التسويقية وذلك لما يحققو من نتائج لا تقتصر عمى الفوائد المالية فقط وانما يحقق فوائد غير مالية أيضاً. لذا تيدف ىذه الد ا رسة إلى تحديد د...

یهدف هذا البحث إلى تحلیل أثر سعر الخدمات السیاحیة المقدمة داخل المقصد السیاحی المصری على ولاء السائحین. کما یهدف إلى تحلیل مدى تأثر مستوى ولاء السائحین بالصورة الذهنیة عن مصر کمقصد سیاحی. ولکى یمکن تحقیق ذلک تم الاعتماد على المنهج الکمى لمناقشة نتائج الدراسة التى تم جمعها من خلال توزیع استمارة استبیان على عینة من زائری أهم المقاصد السیاحیة فی مصر خ...

یهدف هذا البحث إلى تحلیل أثر جودة الخدمات السیاحیة على ولاء السائحین داخل المقصد السیاحی المصری, وتأثیر القیمة التی یدرکها السائح على مستوى ولائهداخل المقصد السیاحى المصرى. ولکى یمکن تحقیق ذلک تم الاعتماد على المنهج الکمى لمناقشة نتائج الدراسة التى تم جمعها من خلال توزیع استمارة استبیان على عینة من زائری أهم المقاصد السیاحیة فی مصر خلال الفترة من ش...

In recent years, Egypt has witnessed many economic developments in all sectors, following the decision of the Egyptian Central Bank to liberalize the exchange rate of the Egyptian pound in 2016, leaving it to the supply and demand movement and giving flexibility to the banks operating in buying and selling foreign exchange. According to economists,...

Employee engagement (EE) is a relatively recent concept, with revealed organizational interests, yet, little is studied about its antecedents and consequences in the tourism field. This paper investigates the main drivers of EE in Egyptian travel agents and explores its influences on their performance. Using a questionnaire, the collected data were...

ظل الاتجاه السائد خلال التاريخ الإنساني وعلى مر العصور بأن الطريق لتحقيق السلام يكون من خلال الدين, أو العلوم السياسية, أو العلوم الجغرافية بما تتضمنه من حدود للدول والأقاليم, أو عن طريق العلوم الإقتصادية أو الإجتماعية, إلا أنه في الآونة الأخيرة تم الانتباه إلى السياحة كوسيلة قادرة على جعل العالم أكثر انسجاماً واستقراراً في سياق السلام الذي يتضمن ع...

Geotourism could be one of the powerful tools for protecting the environment. It provides a long-term competitive edge through geomanagement. As a niche area of the global tourism industry, geotourism is growing rapidly due to the high appreciation of landscape and geological phenomena. Fostering the nature and cultural sustainability, geotourists...

ظهر في الآونة الأخيرة توجهًا متزايدًا نحو تبني مفهوم التسويق المستدام باعتباره أحد أدوات التميز للمؤسسات الصناعية والخدمية- ومنها المؤسسات السياحية- من أجل تقديم منتجات وخدمات تلبي حاجات ورغبات عملائها في ظل الحفاظ على البيئة وحفظ حق الأجيال القادمة. وبالرغم من أهمية التسويق المستدام، إلا أنه لم يتم تطبيقه بشكل فعال داخل قطاع السياحة المصري عمومًا،...

Given the rapid development of competition, organizations are in urgent need for creating viable new concepts, activities, and practices. In recent years, innovation has emerged as a pressing theme for most organizations involved in service industry. Technological innovation competencies are being required in all fields and at all levels in tourism...

Knowledge management focuses on the development, storage, retrieval, and dissemination of information and expertise. It has become an important tool to improve performance in tourism enterprises. This includes improving decision-making, developing customer services, and increasing sales and profits. Knowledge management adoption depends on human, o...

Pro-poor tourism (PPT) improves the livelihoods of local communities in developing countries including Egypt. Fayoum, one of the poorest Egyptian governorates, has a variety of attractions, which can generate tremendous economic opportunities for local people. This paper aims to determine the barriers to (PPT) development in Fayoum and to examine h...

Tourism organizations have been looking for new tools to reach target markets in a more efficient and effective way. While developing their marketing tools, they are now using viral marketing, which has generated a lot of excitement in recent years and can provide enormous benefits to tourism companies in many countries such as Egypt. This research...

s u p p l i e r s and o rg a n i z e r s in the tourism sector seek to attract tourists by differentiating and marketing their products and services. While developing their marketing and sale methods they are now more and more using branding as one of their major tools, especially in the current intense global competition. Destination branding is n...