Mitra Madanchian

Mitra Madanchian
Universiti Teknologi MARA | UiTM · Faculty of Business Management

Doctor of Philosophy

About

22
Publications
150,303
Reads
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162
Citations
Additional affiliations
July 2008 - July 2012
Universiti Putra Malaysia
Position
  • Master's Student
Description
  • I did research on Email Discourse in Business Context
April 2003 - October 2008
Privet student
Position
  • English Teacher
Education
September 2013 - July 2016
Universiti Teknologi MARA
Field of study
  • Business Managemenet

Publications

Publications (22)
Chapter
Successful implementation of digital transformation is beyond the employment of technologies; however, it is dependent on making shifts in business strategies and organizational mindsets. Employees are required to understand the power of digital technologies to influence an organization and accept changes. Leaders are also expected to support the p...
Article
Full-text available
Customer service is the act of supporting customers of a business that can break a business or generate profit in the competitive environment with growing customers’ expectations. Regarding the critical role of customer service to differentiate between businesses, it is considered as one of the top considerations in businesses. However, there is a...
Article
Full-text available
Nowadays, most business communications and transactions are conducted via Computer Mediated Communication (CMC) and as email is the most familiar type of CMC. In reality email communication plays a vital role in establishing and maintaining business relationships, both within a company and with external contacts. This study investigates features of...
Article
Full-text available
Productivity of university members has been defined in different forms; however, no specific definition is presented to evaluate factors that determine the productivity of university members. This study intends to provide a certain definition for the productivity of university members including five major constructs that impact productivity and emp...
Article
Full-text available
This paper presents an empirical analysis of significant features of the e-service satisfaction model (ESM) as an important element of a sharing economy. Customer satisfaction is regarded as one determining factor in the success of businesses. Therefore, customer satisfaction is considered one of the most critical features that determine the succes...
Article
Full-text available
The main aim of any organization is to sustain competitive advantage and considered to be effective between the demands of various stakeholders and the needs of the employees. Based on the previous studies in related field, it has been demonstrated that an appropriate leadership style can influence the success and the economic growth of both the or...
Article
Full-text available
Organization theory cannot be considering just an academic subject; it is a primary necessary for good leadership. The organizational leadership theories concentrated interaction, or influence of leadership on the development of effective organizations. This article reviews existing literature on organizational theories of leadership including: Hum...
Chapter
Today's advanced development in information technology and communication (ICT) has led to customer digital satisfaction being highly recognized as an important aspect of online business activities and considered a key determinant for successful electronic service (e-service). This introduces a new requirement to measure customer digital satisfactio...
Chapter
Small and medium enterprises (SMEs) play an important role in the economic development of a country. On the other hand, one of the main factors that leads to organizational success is leadership effectiveness. In addition, many researchers argue that leadership effectiveness can improve organizational performance. Therefore, in order to contribute...
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Full-text available
In order to understand the economic development goals, SMEs play an important and potential role. In Malaysia, after the establishment of the National SME Development Council (NSDC) in 2004, the importance of SMEs as the main engine growth of the country’s economy was recognized. The contribution of SMEs to the country growth and economy developmen...
Article
Full-text available
According to the leadership's researchers, effective leadership is a key analyst of organizational success or failure while examining the factors that lead to organizational success [1]. The undeniable question is, do leadership or leaders and effective leadership matter and positively effect on organizational outcomes? Based on [2] argument, the e...
Book
Leadership always plays a significant role in the growth and development of any organization. The main reason behind this is that the leaders and managers of the firm usually take all the initiatives and business decisions and effective and timely decisions taken by the leadership of the organization can have a broad impact on the ultimate business...
Article
Full-text available
Today most business communications and transactions are conducted via Computer Mediated Communication (CMC) and email is the most familiar type of CMC. In fact, email plays a crucial role in establishing and maintaining business relationships, both within a company and with external contacts. This study investigates organizational culture and its e...
Article
Full-text available
As a source of employment, economic dynamism, competition and innovation The contribution of SME's to the economic development of a country is significant. They are established in a wider geographical area than large companies, even in the rural areas. Therefore, they play a major role for improving income distribution. This article is an overview...
Article
Full-text available
Nowadays, the increasing use of modern information and communication technologies is one of the characteristics of today's society. E-services as computer applications are being developed to provide efficient access to services, electronically. The increasing use of e-services has raised the need to understand e-service applications and their usage...
Article
Full-text available
During the early of the twentieth century attention in leadership area increased. Leadership is considering as one of the greatest discussed and argued topics in the social sciences. Early leadership theories considered on the behaviors and features of successful leaders. This article reviews existing literature on early leadership theories includi...
Article
Full-text available
The main aim of any organization is to sustain competitive advantage and considered to be effective between the demands of various stakeholders and the needs of the employees. Based on the previous studies in related field, it has been demonstrated that an appropriate leadership style can influence the success and the economic growth of both the or...
Article
Full-text available
Nowadays, the purpose of any organizations is to survive and maintain its entity by improving their performance. Organizations must always increase their performance to be highly competitive in markets. Nowadays, ethical leadership and leadership effectiveness are two of the significant motivations for improving an organizational performance. There...
Article
Full-text available
This study attempts to investigate structure of email discourse in a selected business context in an Iranian organization. The data of this study consist of a corpus of email messages (N=112) which are exchanged among members of a selected Iranian organization. The study examines structure of email messages by draw on the DeVito's categories of con...

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Projects

Projects (2)
Project
I am doing research to find out how an ethical leadership can impact the organizational performance through leadership effectiveness mediating.