Miriam Lips

Miriam Lips
Victoria University of Wellington · School of Government

PhD

About

133
Publications
17,161
Reads
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1,190
Citations

Publications

Publications (133)
Article
Full-text available
Complexity theory is used to explore an exemplar of how digital government services evolved under conditions of uncertainty and rapid change created by COVID-19 in 2020. Based on a qualitative, constructivist research design, informed by interviews with key senior public servants and document analysis, the complexity lens helps us to understand how...
Article
Full-text available
Research on transition to higher education and young people with disabilities has increased in recent years. However, there is still limited understanding of transition issues and how digital technologies, such as social media and mobile devices, are used by this group of students to manage these issues. This article presents the findings of an emp...
Article
Full-text available
This theoretical viewpoint paper presents a new perspective on urban governance in an information age. Smart city governance is not only about technology but also about re-organizing collaboration between a variety of actors. The introduction of new tools for open collaboration in the public domain is rapidly changing the way collaborative action i...
Article
Full-text available
Research and practice about self-determination in the context of disability has centred on teaching skills and providing support to help people with impairments to be independent. However, limited research exists about the impact of Information and Communication Technologies, in particular social media and mobile devices, on the development of self...
Article
Full-text available
This article introduces Transition 2.0, a paradigm shift designed to study and support students with disabilities' transition to higher education. Transition 2.0 is the result of a qualitative study about how a group of young people with vision impairments used digital technologies for their transition to university. The findings draw from observat...
Technical Report
Full-text available
With a particular focus on education and learning activities, the researchers wanted to understand the factors and conditions that influence children’s use and experience of digital technologies in education and learning in the New Zealand context. The research also sought to understand what support might be needed for different groups of young New...
Conference Paper
Full-text available
A growing number of young people with disabilities is pursuing university education. Available research on the impact of Information and Communication Technologies on this matter has mainly focused on assistive technologies and their compensatory role for the adjustment of this group of students to the tertiary setting. However, limited research ha...
Article
Although research evidence shows that people have strong concerns about their privacy online, this does not necessarily mean that they do not share their personal information in varying online relationships. This paper presents New Zealand-based empirical research findings into people’s actual online information-sharing behaviours rather than their...
Article
This paper aims to understand what goes on in the black box of successful, joined-up ICT-enabled service transformation, where complex interactions and integration must occur among the horizontal processes internal to a joined-up service delivery network, the vertical top-down processes of the organizations involved, and the change processes caused...
Chapter
Many complexities associated with e-Government are caused by using the wrong perspectives to understand and explain e-Government phenomena. This argument will be further introduced and explained by using e-Government initiatives and approaches in New Zealand as an illustrative case study. Generally, two dominant streams of e-Government thinking abo...
Article
Many complexities associated with e-Government are caused by using the wrong perspectives to understand and explain e-Government phenomena. This argument will be further introduced and explained by using e-Government initiatives and approaches in New Zealand as an illustrative case study. Generally, two dominant streams of e-Government thinking abo...
Article
Full-text available
Varying and incommensurable e-Campaigning utilisation frameworks are available in scholarly literature, leading to substantial problems around the comparability, reliability, and robustness of e-Campaigning research across political parties, candidates, elections and electoral systems. This paper proposes a uniform, campaign-focused and technology-...
Conference Paper
Full-text available
As political parties’ and candidates’ e-Campaigning has become increasingly complex and sophisticated, scholars accordingly devise conceptual frameworks to understand and describe this social phenomenon. Yet, there is little scholarly debate concerning the varying conceptualisations of political parties’ or candidates’ utilisation of e-Campaigning....
Article
Improving cross-agency information sharing is at the heart of service transformation efforts to provide more effective services to individuals with complex social needs. So far, however, there is not much empirical research available on cross-agency information sharing. This article explores New Zealand-based cross-agency information sharing practi...
Article
The introduction and use of new ICT-enabled means of managing citizen identity information in public service environments may lead to fundamental changes of the informational foundations of citizen - government relationships. This raises important theoretical and empirical questions about the impact and implications of emerging information age gove...
Conference Paper
Government agencies rely on public records for public service provision, public consultation, tracking and monitoring public management performance, and maintaining consistency and continuity in government. In New Zealand, several government agencies have used new wiki-supported public consultation environments, leading to the creation of public re...
Article
Governments are introducing new digital Identity Management (IDM) systems into public service relationships with citizens. These IDM systems not only can support governments in their modernization efforts, they are also expected to lead to significant informational changes in the citizen–government relationships. Thus far however, there is little e...
Article
In many countries, the introduction of new forms of identity management (IDM) in government, such as identity cards, smart cards or web-based e-authentication solutions, is receiving a lot of attention. Critics of these initiatives generally point at the expected outcome of substantial information imbalances between government and citizens. Clearly...
Chapter
Governments around the world have far reaching expectations of service transformation to create citizen-centric government. New Identity Management (IDM) systems are acknowledged as the sine qua non for establishing 'Transformational government'. Whether the introduction of IDM-enabled service transformation will bring us the desired service state,...
Article
The rise of 'e-government', both as a recognized field of practice and an identifiable and legitimate field of study, has occurred extraordinarily rapidly throughout the world. The term 'e-government' has come to capture and de-limit in toto what might be termed the agenda for government in the age of the Internet. This article questions the value...
Article
Full-text available
This paper is concerned with the ambiguities and confusions that arise when studies of the ‘surveillance state’ are contrasted with studies of the ‘service state’. Surveillance studies take a largely negative view of the information capture and handling of personal data by Government agencies. Studies that examine Government service providing take...
Article
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In pockets throughout the New Zealand public sector, ordinary officials are doing extraordinary things as they learn to do something very difficult: how to collaborate with people from other agencies. This occurs as they learn what needs to be done in managing for shared outcomes in complex policy cases. They appear to be doing excellent work in ac...
Article
Twenty years after the state sector reforms in New Zealand, high expectations of a new reform era for the New Zealand government can be observed. Reaping the benefits of the information and communication technology (ICT) revolution, government aims to achieve fundamental changes in the ways it works, collaborates and engages. Two important mileston...
Article
Full-text available
Government agencies are becoming increasingly dependent on e-mail systems as communication and information transfer tools. Many e-mail messages contain information vital to the business of government, and therefore organisations need to manage the messages in accordance with managerial, legal, and democratic requirements. On a daily basis, governme...
Article
Projects variously designated "e-society," "e-government," and "e-transformation" initiatives attract increasing attention in academic circles and the business community. They remain in the limelight due almost always to the high costs involved in their ...
Article
Full-text available
Moving from planning for outcomes through formal accountability documents such as Statements of Intent to actually managing for outcomes is a difficult challenge – the ‘reach for the impossible’, in Weber’s words. But it is an important challenge if we are to achieve the goal of ‘a world class system of professional State Services serving the gover...
Article
This article draws on case studies in identity management by the UK government, and illustrates emergent changes in the relationship between government and the citizen as a result of e-government. The authors explain what is now possible in terms of citizen identification and recommend further research about the nature of citizenship in the informa...
Article
This essay explores the democratic and legal risks related to the emerging situation of global Internet governance. This situation can be considered as an outcome of the 1997 US Federal Government's policy aims towards privatisation and self-regulation of the technical management of the increasingly global Internet at that time. Thus far there is l...
Book
In this essay the consequences of the transparency of physical risks through the Internet are explored by posing three questions: do citizens in the Netherlands use risk maps to find out what risks there are in their neighbourhoods, does this enhance ...
Article
In this article, the Dutch and American authors examine a recent Dutch experience in reinventing a key urban service in Rotterdam. The study focus is on the creation of a public authority, the Urban Energy Corporation (UEC), to replace the former municipal electric power department. The comparative study develops from an American perspective where...
Article
The regulation of media for information provision is adressed with respect to various governments' responsibilities in Europe. Fast technological developments in the media sector in European countries are supposed to remove the bounds of information distribution and reception. The subjection of new media services to national legislation and rule ma...
Article
A growing number of public organizations outsource the construction of critical Information Technology (IT) systems. The current public administration theory depicts a world in which the authoritative bureaucrat controls the subjugated vendor. Yet, following ...
Article
An inventory is made on the current appearance of convergence and related regulatory developments in different countries, particularly in Sweden, the UK and the US. These countries are generally acknowledged as the forerunners in the area of both new media introduction in society and the development of regulatory approaches of liberalization toward...
Article
Policy processes evolve in highly institutionalized environments, and policy effects are generally shaped by these environments. Policy outcomes could therefore be expected to be patterned and even predictable. In practice, however, prediction of policy outcomes is difficult. In part this lack of predictability relates to policy itself as many poli...
Article
Full-text available
Throughout the world, governments have realised that a proper audit trail of decision making and policy formulation is essential to the democratic process. These processes must be able to stand up to scrutiny in the form of media and opposition challenges. Effective recordkeeping is essential for balancing the executive, judicial and legislative fu...

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