Miranda Kitterlin-Lynch

Florida International University | FIU · Chaplin School of Hospitality and Tourism Management

The purpose of this study was to identify hospitality students’ perceptions of their managers’ views on hospitality education. In addition, there is representation about how students perceive their managers value their education and support them for completing their degrees. Survey participants were members of either undergraduate or graduate hospi...

This study extended the theory of reasoned action (TRA) by including cruise involvement, safety protocols, and trust (stimulus-organism-response paradigm), and risk perception (the prospect theory), developing a theoretical framework to explore and compare Chinese repeat and potential guests' travel intentions, thus making great efforts to rebuildi...

The combination of remote teaching, family care-taking responsibilities, quarantine, and furloughs and layoffs for faculty and students alike has arguably put hospitality and tourism educators in a uniquely challenging space. Therefore, the purpose of this study was to identify best practices for higher education administrators during times of cris...

Sexual harassment is a nefarious issue that has pervaded the restaurant industry, with women proving to be the most vulnerable targets. Accordingly, there is an urgent need to explore the experiences of women who are veterans in the foodservice industry, and how they have persevered in a #MeToo world. A phenomenological qualitative approach was imp...

Over 1,400 food, wine, and beer festivals are held in the United States annually, many ofwhich are dependent on volunteers to provide the labor necessary once the event starts, so as tokeep costs manageable. The purpose of this study was to obtain a holistic understanding of specialevent festival volunteer motivation. Specifically, this study utili...

The study aims to identify consumer perceptions of the cruise industry amid the COVID-19 pandemic and seeks to provide market recovery strategies for cruise businesses. The relationship between perceptions among cruise experience and COVID-19 financial status groups were explored. The results of analyses of data from 759 respondents indicated that...

Purpose The purpose of this study is to identify the motivating factors that influence repeat participation among university student volunteers at a world-renowned food festival. The direct and indirection relationship (through attitude toward volunteering) was tested. Additionally, the moderating role of class standing between student volunteers'...

It is apparent from previous studies that workplace bullying historically and currently exists in the hospitality industry, especially in foodservice settings. A limitation of most previous studies, however, was the inability to explore in depth, the existence, impact, and causes of these bullying behaviors. Thus, an exploratory qualitative researc...

The study aims to identify consumer perceptions of the cruise industry amid the COVID-19 pandemic and seeks to provide market recovery strategies for cruise business. The relationship between perceptions among cruise experience and COVID-19 financial status groups were explored. The results of analyses of data from 759 respondents indicated that le...

This research aims to use an integrated theoretical model to explore the reasons why Chinese generation X and Y travelers cruise, and the resultant repeat behavioral intentions. As more and more cruise companies acknowledge the potential cruise market that China has to offer, there is great potential value in understanding the motivations for gener...

Purpose The purpose of this paper is to examine the decision to contract school meal services and the associated nutritional and financial impacts on school districts. Given the increase in the use of competitive contracting of public school meal services and the critical role that school meal services play in public health, this is an important su...

Understanding the decision-making process and predicting cruise consumers behavior are critical. This study develops and tests a structural equation model (SEM) using the Theory of Planned Behavior (TPB) and Motivation – Satisfaction Theory to explain Chinese consumers travel motivation and behavioral intention in the cruise industry. Nine hypothes...

Many undergraduate hospitality students matriculated into this major from a previous major. The issue was that myriad of hospitality students chose this major because they were either undecided or unhappy with their current major. Some researchers suggest that happiness has a positive impact on confidence, and hospitality industry leaders touted co...

Globally, festivals and host communities face increased competition each year from one another and from the myriad of alternate entertainment options. To remain competitive, festival organizers must fully understand what keeps festival attendees coming back year after year. Festivalscape has been an emerging concept of value in this arena, and prev...

Published: Hotel Business Review: Hotelexecutive.com

Assistant professors will be the staple of future hospitality programs within academia. Given that most tenure-track professors being older than age 50, colleges and universities acknowledge that attrition might have a significant impact on future academic learning environments. Many hospitality programs have devised current mentorship programs to...

From 2015 to 2016, positive tests for illicit drugs in the United States increased from 4.0% to 4.2%. This increase reflects a worsening illicit drug-use problem in foodservice and other industries. A survey of foodservice and non-foodservice employees revealed significant differences on demographics and illicit drug-use behavior. Chi-square tests...

This study explored the relationship between employment in the foodservice industry and higher risk of alcohol consumption, with consideration to job satisfaction and job escapism. A mixed method approach was used to examine whether a correlation exists between employment in the foodservice industry and a higher risk for heavy alcohol use. Job diss...

Cooperative education programs were incorporated into undergraduate hospitality degree programs to help students prepare for their future careers within the hospitality industry. It is well known that cooperative partnerships between industry and academia are of paramount benefit to associated educators and students. This study, however, identifies...

This study explored sports' experiences of 11 hospitality leaders who played sports while completing a hospitality undergraduate degree. A multiple coder and triangulation approach was employed to highlight four major themes: confidence, communication, critical thinking, and collaboration. These themes were grouped together to form soft skills tail...

Published: Hotel Business Review: Hotelexecutive.com

Published: Hotel Business Review: Hotelexecutive.com

Published: Perspectives in Asian Leisure and Tourism

Published: Hotel Business Review: Hotelexecutive.com

Today, U.S. females represent the majority in both the hospitality and tourism management classroom and the work environment. However, the proverbial “glass ceiling” continues to exist, and evidence of career advancement obstacles remain salient in the hospitality, travel, and tourism management workplace. The purpose of this study was to investiga...

Published: Journal of Foodservice Management & Education

Published: Hotel Business Review: Hotelexecutive.com

It is estimated that more than 53.5 million workers have been the victim of workplace bullying in the US. The purpose of this study was to investigate the presence of workplace bullying behaviors in the special events industry. A survey of 447 hospitality workers indicated that special events workers witness significantly less bullying behaviors th...

In the United States alone, it is estimated that that more than 53.5 million Americans have been victims of bullying at work. As one of the largest private-sector employers in the United States, it stands to reason that the foodservice industry is exceedingly susceptible to this workplace phenomenon. Thus, the purpose of this study was to investiga...

The purpose of this study is to examine the influence of illicit drug use on productivity measures of hospitality sales employees. While hospitality employees have been identified as using illicit drugs at twice the rate of the U.S. workforce, limited research has been conducted on how illicit drug use impacts workplace productivity, with the resea...

Published: CHRIE Communique, 30(10), 5

Published: Journal of Hospitality and Tourism Cases

Published: CHRIE Communique, 30(3), 8.

Published: Journal of Hospitality and Tourism Cases

Most investigations of substance use in nightclubs are from a club goers' perspective. Consequently, that leaves an understudied population-the nightclub employee. Therefore, the purpose of this exploratory qualitative study investigated substance use at work by nightclub employees and the conditions of acceptable workplace consumption. This study...

Purpose – The purpose of this study is to investigate foodservice industry employees’ experiences and perceptions related to substance abuse prevention measures in the workplace. Design/methodology/approach – A qualitative approach was used for this foundational study, and data collection occurred by conducting in-depth interviews with 30 foodserv...

Hospitality undergraduates enter today’s workforce plagued by the fear of procuring a job in their chosen hospitality career. Hospitality management graduates’ unemployment rate hovers around an estimated 6.0%. A multitude of studies have been done to examine and explore attractive knowledge, skills, and abilities and attributes needed from quality...

The purpose of this study is to examine, quantify, and compare the possible impact the recent recession had on performance trends of different hotel firms. Weekly stock indices of the hotel segment and the casino hotel segment were examined in comparison with the S&P 500 index. Using the Autoregressive Integrated Moving Average with Intervention an...

Published: Hotel Business Review: Hotelexecutive.com

Published: Leisure & Hospitality International

Published: Cornell Hospitality Reports

Pre-employment drug testing in the workplace has often been adopted by hospitality organizations both nationally and internationally due to the acceptance of conventional wisdom that drug-using workers have substantially lower productivity rates. While research consistently finds hospitality employees display higher rates of substance use, limited...

Every year hundreds of festivals and host communities around the world face increased competition from both each other and from other entertainment options available to the consumer. It is imperative that festival organizers understand tourist motivations for attending festivals in order to conduct effective festival planning and achieve a more pro...

Hotel Business Review: Hotelexecutive.com. Retrieved from: http://hotelexecutive.com/business_review/3791/social-recruitment-in-hospitality-helpwanted NPR

The purpose of this research was to assess employee responses to pre-employment drug-testing policies in the full-service restaurant industry. Specifically, this research attempted to explore the perceptions, attitudes, and beliefs of full-service restaurant hourly employees and management staff in regard to pre-employment drug-testing (PEDT) polic...

This study investigates whether food safety education, work experience, and ServSafe® certification affect the food safety knowledge, attitudes, and practices of university students. The results showed significant differences in knowledge and attitudes between respondents with higher levels of food safety education and ServSafe® certification than...

Hotel Business Review: Hotelexecutive.com. Retrieved from: http://hotelexecutive.com/business_review/3665/keeping-the-fire-alight-understanding-and-preventing-burnout NPR

Published to: Hospitality Review, 30(1), 111-129

Hotel Business Review: Hotelexecutive.com. Retrieved from: http://hotelexecutive.com/business_review/3428/dealing-with-the-millennial-labor-pool NPR

Published to: Hospitality Review, 30(1), 35-52

The purpose of this research is to assess the effect of pre-employment drug-testing policies on aspects of employee work performance in the full-service restaurant industry. Specifically, this study attempts to compare aspects of employee work performance in full-service restaurants with pre-employment drug-testing policies against the aforemention...

Organizational Behavior: A Skills-Based Approach was developed with the goal of preparing future managers to be able to comprehensively understand and practically apply the multiple Organizational Behavior theories and concepts that may be used to enhance the operations of a business through the use of its human resources.

Hotel Business Review: Hotelexecutive.com. Retrieved from: http://hotelexecutive.com/business_review/3004/how-the-economic-recession-has-changed-hr-management-in-lodging NPR

Published to: Journal of Foodservice Management & Education 6(2), 16-20

Published to: The Consortium Journal of Hospitality and Tourism, 17(1), 1-23

Medical Tourism Magazine. Retrieved from: http://www.medicaltourismmag.com/food-service-meet-your-new-patron-the-medical-traveler/ NPR

Conference report: The International CHRIE 2011 conference “Elevating Educators and Industry to New Heights in Hospitality and Tourism” July 26-30, 2011, Denver, Colorado. The Journal of Teaching in Travel and Tourism, 11(4), 392-394. NPR

The 15th annual graduate student research conference in hospitality and tourism, January 7-9, 2010, Washington, DC. The Journal of Teaching for Travel and Tourism, 10(3), 284-286. NPR

The continued prevalence of foodborne illness (FBI), the large population of young adults in the foodservice industry, and the contradictory results of previous studies indicate a need for further investigation of food safety practices among young adults. The goal of this study was to evaluate the personal food safety practices of undergraduate stu...

The Honolulu Marathon provides a significant economic impact to the state of Hawaii's economy. This type of service may be classified as an experiential service—customers largely purchase these services due to the value of the experiences they provide. This research proposes a framework based on cultural and personality traits to explain differing...

In a city of constant change and competition, many Las Vegas resort properties are offering topless pools (Yeskel, 2008). This phenomenon is known as “adult bathing” or “European-style” tanning, and many of the properties offering this service refer to their venues as “European pools” (Villano, 2007). A number of properties, including at least eigh...

Thesis (M.S.)--University of Louisiana at Lafayette, 2005. Vita. Includes bibliographical references (leaves [63]-70).