Minhao Zhang

University of Bristol | UB · School of Management

Purpose: Firms face critical challenges in managing product quality in a global supply chain. In many cases, these challenges could be regarded as an agency problem which is a result of the goal conflict between the supply chain members. To address such agency problem, the purposes of this study are to explain how risk and reward sharing practices...

Purpose: Underpinned by the lens of Contingency Theory (CT), the purpose of this paper is to empirically evaluate whether the impact of social media analytics (SMA) on customer satisfaction (CS) is contingent on the characteristics of different external stakeholders, including business partners (i.e. partner diversity), competitors (i.e. localised...

In today’s global service industry, online reviews posted by consumers offer critical information that influences subsequent consumers’ purchasing decisions and firms’ operations strategies. However, little research has been done on how the same information can be used to identify key competitors and improve services to increase competitiveness. In...

This study examines how corporate responses to service failure, caused by the Coronavirus (COVID-19) crisis, influence electronic word-of-mouth (E-WoM) and trust recovery around lockdown, using multiple data sources. A dataset of 398 valid COVID-19 announcements from 50 UK food retailers posted on the social media platform Twitter, and 21,960 consu...

The behavioural theory of the firm (BTOF) claims that firms’ performance feedback is significant for strategic decision‐making. Building upon this, we shift our focus from the widely researched topic of financial performance to sustainability performance. We theorize that firms’ environmental performance feedback (i.e. performance relative to aspir...

Purpose While the usage of digital technology can bring many operational improvements for firms, it is unclear whether it can effectively improve firm resilience to deal with supply chain disruptions caused by emergencies such as COVID-19. From a dynamic capability perspective, this study aims to investigate how digital technology usage can improve...

Drawing on the dynamic capabilities view, this study investigates the role of failure analysis capability in affecting venture goal progress in the technologically turbulent environment in which entrepreneurial failures are commonplace. Combining a three-wave time-lagged questionnaire survey (Study 1) with a qualitative interview (Study 2) on high-...

To avoid continued global uncertainty, multinational enterprises have begun to reconsider relocating operations to emerging countries. While re-shoring has been a phenomenon that is well studied, the literature largely overlooks the customer response to far-shoring. Therefore, this research investigates the effects of different far-shoring strategi...

Social media has emerged as a vital tool to advance two-way communication between companies and customers. This paper uses 29,764 tweets to investigate a sustainability fraud crisis, the Volkswagen emissions scandal. We provide a Tweet Analytic Framework comprising three approaches: cluster analysis, sentiment analysis, and time series analysis. Th...

CEOs, boards of directors, and owners are believed to be important actors in affecting environmental innovation. Yet, there is a lack of combined view on the three actors in the literature. This study aims to explore the sources of environmental innovation from the perspective of corporate governance bundles. Considering the interdependent nature o...

Purpose In accommodation-sharing, hosts must provide satisfactory stay experiences for guests, who will then express intentions to revisit (behavioral loyalty) and/or recommend the experiences to others (attitudinal loyalty) in their reviews. Through the lens of expectation-confirmation theory, this study aims to investigate the service dimensions...

Research on environmental disclosure and performance implicitly assumes that coercive pressures from the government are consistent over time. Yet, polarised political debate over climate change may lead to the inconsistency and even backlash. This article investigates whether – under downshifting pressures from the government – firms can sustain th...

It is never an easy task to govern contemporary food systems and prevent contaminated foods from reaching further down the chains. This study aims to investigate how UK managers in food supply chains have perceived food fraud risk in their supply chain and to identify what their actions could be in response to the threat of food fraud. The study ad...

This paper systematically reviews the burgeoning but fragmented body of literature on climate change disclosure in the first two decades of the 21st century. Although there is an increasing trend for organizations to engage in climate change disclosure, the level of transparency, which is the key to allowing organizations to be responsible and acco...

Using social media effectively to promote green advertising is crucial for building a company's sustainability image. It is important to apply appropriate social media promotion in sustainability context to consider different factors that might be overlooked by researchers and practitioners, including the selection of celebrities in the promotion p...

Drawing on the signalling theory and stakeholder theory, this study extends the literature on corporate social responsibility (CSR) by examining the relationship between firms’ CSR performance and their access to bank credit loans, and specifically, by hypothesising that the institutional environment (framed as the level of financial development an...

In spite of the focus on improving treatment methods and determining the economic and environmental impacts of medical waste management, little research has been conducted to understand consumer perceptions of medical waste reduction. In healthcare setting, our research seeks to address this urgent need by investigating how visual cues can be used...

Although social media analytics has been extensively adopted by the hotel industry, how hotels leverage social media analytics capability (SMAC) to create business value remains unclear. Underpinned by real options theory (ROT), this study presents a framework to examine the mechanisms by which organisational agility indirectly influences hotel per...

Hospitals are suffering from a critical challenge induced by the rapid spread of Coronavirus disease 2019 (COVID-19). Not only have patients been marginalized, but many clinicians working in the region-al hospitals have limited access to the specialist consultations and treatment guidelines they need from provincial-level hospitals to manage pneumo...

To improve healthcare delivery quality and to reduce medical cost of elderly care, healthcare organisations have increasingly adopted smart personal health monitoring system. However, anecdotal accounts of smart personal health monitoring systems’ potential benefits realisation are rare. This paper aims to develop a smart personal health monitoring...

There is a substantial literature dealing with the antecedents of corporate voluntary carbon disclosure; however, there are inconclusive findings on the effect of corporate governance. Also, the relationship between CEO social attributes and corporate sustainability behaviour is largely under-explored. Building upon board capital literature, we pro...

This study scrutinises the mechanism between uncertainty factors and supply chain quality risk (SCQR), and to examine the moderating role of supply market thinness (SMT). Drawing on agency theory and resource dependency theory, a conceptual model for the SCQR is proposed. Based on the survey data obtained from 202 managers, we use the structural eq...

This study aims to investigate how Twitter has been used during an international product recall. Based on the SMCC model and the Crisis Response framework, the study proposes a new crisis communication model (SBCC) to analyse the 2016 Mars product recall tweet dataset. The study finds that the platform has mainly been used to ask questions and spre...

As an important part of social innovation, green product innovation (GPI) is widely regarded as a beneficial strategy for firms to achieve sustainable success. While the way to effectively leverage GPI has not been fully invested. To address this lack, this study examines the antecedent role of inter-organizational control mechanism by investigatin...

The rapid spread of Coronavirus disease 2019 (COVID-19) presents China with a critical challenge. As normal capacity of the Chinese hospitals is exceeded, healthcare professionals struggling to manage this unprecedented crisis face the difficult question of how best to coordinate the medical resources used in highly separated locations. Responding...

Purpose The purpose of this paper is to investigate attributes that influence Airbnb customer experience by analysing online reviews from users staying in London. It presents a text mining approach to identify a set of broad themes from the textual reviews. It aims to highlight the customers’ changing perception of good quality of accommodations....

Airlines have been adopting yield management to optimise the perishable seat control problem and overbooking is a common strategy. This study outlines the connections between yield management, crises, and crisis communication. Using big data captured on a social media platform, this study aims to combine traditional yield management with emerging s...

There have been massive amounts of digital health data stored in the medical information systems. They could be a valuable source of supporting healthcare organizations' clinical practices and operations, public health management, and medical research if it is analyzed in meaningful ways. Digital technologies such as big data analytics and Artifici...

Supply chain finance (SCF) aims to optimally align financial resource flows with material and information flows within supply chains. Although an increasing number of studies have demonstrated the potential of SCF resulting in improving cash-flow management and obtaining loan opportunities for suppliers and buyers, little is known about whether SCF...

As social media has become an important part of modern daily life, users often share product opinions online and these tend to spike when large companies undergo crises. This paper investigates customer online responses to a large company crisis by uncovering hidden insights in social media comments and presents a framework for handling social medi...

Product harm scandal can be viewed as a company’s nightmare. In many cases, the source of defective or unsafe components may not be the manufacturing firm itself; rather, there may be problems inherent in the supply network. This research aims to investigate the effects of two focused risk management practices, namely supplier development and proac...

Social media has recently emerged as a key tool to manage customer relations in industry. This chapter aims to contribute a step-by-step Twitter Analytic framework for analysing the tweets in a fiscal crisis. The proposed framework includes three major sections – demographic analytic, content analytic and integrated method analytic. This chapter pr...

The literature examining the relationship between green supply chain management and firm performance has expanded greatly in recent years. Although researchers maintain that green supply chain management can bring positive financial performance, to date they have ignored the moderating role of the social control mechanism, especially in the context...

This article outlines a new method for investigating social position through geo-tagged Twitter data, specifically through the application of the geodemographic classification system Mosaic. The method involves the identification of a given tweeter’s likely location of residence from the ‘geo-tag’ attached to their tweet. Using this high-resolution...

This study examines how relationship innovation can be developed in global collaborative partnerships (alliances, joint ventures, mergers, and acquisitions). The recently emerging theory of big data analytics linked with traditional organizational powers has attracted a growing interest, but surprisingly little research has been devoted to this imp...

Social media has recently emerged as a key tool to manage customer relations in industry. This chapter aims to contribute a step-by-step Twitter Analytic framework for analysing the tweets in a fiscal crisis. The proposed framework includes three major sections – demographic analytic, content analytic and integrated method analytic. This chapter pr...

Drawing from the research of green supply chain management and corporate social responsibility, this research proposes a hierarchical structure of sustainable supply chain management and develops a multi-item measurement scale to reflect the specific management practices of sustainable supply chain management. In this research, sustainable supply c...

Purpose – Social media has become an important part of daily interpersonal communication in contemporary society. The purpose of this paper is to explore the attitudes of UK consumers by identifying the hidden information in tweets, and provide a framework which can assist industry practitioners in managing social media data. Design/methodology/ap...

Purpose – This paper aims to identify the antecedents of firm’s supply chain agility (SC agility) and how SC agility impacts on firm’s performance. Design/methodology/approach – Based on a comprehensive literature review, a conceptual model was proposed, in which the interrelated hypotheses were tested by structural equation modelling methodology...