Milena Parent

Milena Parent
University of Ottawa · Telfer School of Management

PhD Phys. Ed. & Rec. (Sport Management)

About

198
Publications
206,501
Reads
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4,576
Citations
Additional affiliations
July 2013 - July 2024
MEMOS
Position
  • Lecturer
January 2012 - August 2017
Norwegian School of Sport Sciences (NIH)
Position
  • Professor (Associate)
July 2005 - present
University of Ottawa
Position
  • Professor (Associate)

Publications

Publications (198)
Article
This research investigates new empirical routes to improve the implementation of sport governance by sports organizations. It asks the question: what determinants influence the decision of sport national governing bodies in Switzerland to implement sport governance? It builds on implementation deficits highlighted by benchmark analysis, an explorat...
Article
The purpose of this study was to explore decision making in non-profit sport organization Boards. Data were gathered from 36 non-participant overt observations of non-profit sport organization Board meetings, 18 semi-structured interviews, and over 6,000 document pages. Sixty-six decisions were identified from the observations, on which a hierarchi...
Article
Full-text available
This study explored the role of internal board-level factors in non-profit sport organization (NPSO) boards’ decision making. Featuring six Canadian NPSO boards as cases, data were gathered from 36 observations of board meetings, 18 semi-structured interviews (Chief Executive Officers [CEO], Chairs, and individual board members), and over 900 docum...
Article
Full-text available
Purpose Pressures from non-profit sport organizations’ (NPSOs) external environment influence governance structures and processes. Thus, this study explores the impact of external factors on NPSO board decision making. Design/methodology/approach Using a sample of six NPSO boards (two national, four provincial/territorial), data were collected via...
Article
This paper examines the decision-making role of Canadian national sport organization boards, identifies the processes used to facilitate decision making by these boards, and explores whether these elements differ between the various design archetypes that exist among these organizations. Forty-five semistructured interviews were conducted with boar...
Article
Purpose This paper aims to explore the potential configurations of governance, brand governance and social media strategies leading to effective organizational performance. Design/methodology/approach A fuzzy-set Qualitative Comparative Analysis including 28 Canadian national sport organizations (NSOs) and six conditions highlighted two sufficient...
Article
Residents’ major sport event (MSE) social value is a central topic for event scholars and managers. Despite its popularity, reviews have focused on empirical findings of impact-based studies; not considering resident investments of these studies nor the theoretical underpinnings of this social phenomenon. Therefore, the present systematic review of...
Article
The purpose of this study was to explore the Official Languages Act’s implementation and impact on collaboration between national sport organisations (NSOs) and Quebec provincial/territorial sport organisations (P/TSOs) in the Canadian sport system. Using the policy implementation process model as the theoretical framework, data were gathered throu...
Article
Social value is the difference between monetized social impacts and related economic investments. Stimulating positive social value is a leading concern and focus for sport event stakeholders. However, insights on this socioeconomic phenomenon have concentrated on social or economic mechanisms, not both, and are siloed to host city residents, large...
Article
Research question The purpose of this study was to explore volunteers’ intentions and behaviours in the wrap-up mode of a professional recurring small-scale sport event. Research methods Thirteen volunteers completed an online self-administered questionnaire 10 months after the 2019 Osprey Valley Open, a professional small-scale golf tournament he...
Article
The purpose of this study was to examine changes in sport event volunteers’ motivation, satisfaction, commitment, and sense of community from pre-event to post-event. Data were collected using pre-event and post-event online self-administered questionnaires sent to 256 volunteers at the 2019 Osprey Valley Open: a professional golf tournament. One h...
Article
Research purpose This study compared how internal and external stakeholders experience radical organizational change in sport organizations. Research methods A case study of U SPORTS was built through 32 internal and external stakeholder interviews and organizational documents (e.g. strategic plans, annual reports), and analyzed thematically. Res...
Article
The purpose of this paper was to highlight (1) how (if at all) social media is governed as a marketing communication channel and (2) whether there is conceptual congruence between board and executive staff with regards to social media in their organizations. Semi-structured interviews were conducted with one board member and one executive staff mem...
Article
Full-text available
Research question Given the plethora of governance principles proposed by academics, government agencies, and sport governing bodies, this study systematically reviewed the current landscape of governance principles in sport. Research methods Following the PRISMA, PIECES, and the University of Warwick protocols, a search of academic and grey liter...
Article
Full-text available
Measuring residents' social value from hosting major sport events has become a popular practitioner and researcher focus. However, researchers have used a plethora of monetary valuation methods to measure social value on an equally diverse set of events. Rather than being applied to major sport events, the use of these methods in sport research has...
Article
Endurance Canada is facing a dire situation. It must turn itself around or face bankruptcy. The problems are piling up for Endurance Canada’s Board of Directors. Over the last 20 years, the Board’s Chair, Bill Fitzpatrick, has seen his sport’s athletes go from winning Olympic medals to not having any medals internationally. Within Endurance Canada,...
Article
The aim of this research note is three-fold: 1) to introduce the concept of paradox and its numerous applications to the study and management challenges associated with the planning and delivery of events, with a specific look at large-scale events like the Olympics to provide an extreme case; 2) to present a new paradox entitled the ‘Global-Glocal...
Article
Full-text available
Research question: This paper revisits our knowledge of sport organization governance design archetypes. To do so, we focus on Canadian national sport organizations (NSOs) and pose three research questions: (1) what governance design archetypes exist based on the use of more contemporary criteria; (2) how easily can an NSO’s archetype be determined...
Article
Full-text available
Using resource-based theory, the purpose of this study was to explore the role of volunteers as a potential source of competitive advantage in sport. Data were gathered from eight semi-structured interviews with four volunteers and four executives (executive director, president) from different sport organizations and events in the same community. F...
Article
Purpose The purpose of this study is to examine if sport event volunteers were inspired by their event experience to volunteer in the future. Design/methodology/approach A postevent questionnaire was administered to 161 professional golf tournament volunteers, in which 93 respondents were identified as first-time volunteers of the event and 68 as...
Article
Research question: This study investigated social outcomes of interest regarding the Youth Olympic Games (YOG) and the International Olympic Committee's (IOC) from the perspective of the young athletes competing at the Buenos Aires 2018 YOG. In particular, the process of how the YOG's planned service environment contributes to young athletes’ learn...
Article
Full-text available
Despite the large body of literature on sport event volunteers, researchers have a poor understanding of the volunteer experience despite studies claiming direct and indirect relationships involving motivation, satisfaction, commitment, and sense of community towards the volunteer experience. In fact, most studies fail to statistically measure expe...
Article
The purpose of this study was to understand how radical organizational change impacts the effectiveness of national-level sport organizations from the perspectives of internal and external stakeholders. A single case study methodology of U SPORTS – the national governing body of university sport in Canada – was employed. Data sources included 32 se...
Presentation
Full-text available
This presentation is associated with an accepted conference abstract for the 2020 North American Society for Sport Management Conference (virtual). Please download the virtual conference presentation (mp4 file) shown below.
Article
With the advent of the Olympic Movement’s Agenda 2020, the purpose of this paper was to explore the role of test events (TEs) as risk management tools by: 1) evaluating how TEs support the preparation and staging the Olympic (Winter) Games; and 2) assessing the feasibility of reducing their cost and scale without increasing the risks associated wit...
Article
Full-text available
Research on volunteerism is one of the largest areas of inquiry within sport event management. Yet, the volunteer experience, as a phenomenon related to four constructs (satisfaction, motivation, commitment, and sense of community), is poorly understood over the course of the event’s lifecycle due to the strong emphasis on quantitative methodologie...
Chapter
International Sport Management, Second Edition, takes a comprehensive look at the organization, governance, business activities, and cross-cultural context of modern sport on an international level. As the sport industry continues its global expansion, this second edition serves as an invaluable guide for students whose careers will require an inte...
Article
Research Questions: We explored if and how decision-makers of different types of national sport organizations (NSOs) govern their brand, considering the changing landscape and the role of stakeholders and social media. The three research questions were: (RQ1) Do leaders of NSOs include brand governance in their overall governance?; (RQ2) How import...
Article
Full-text available
More than 30 years has passed since the foundational works of the late Trevor Slack and his colleagues first appeared using design archetypes to explore change dynamics amongst National Sport Organizations. The scale and nature of change that has continued to occur in the operating environment for these organizations over the last three decades has...
Technical Report
Full-text available
This study’s purpose was to understand the Youth Olympic Games (YOG) athlete’s experience pertaining to the learning environment in both their sport and the general atmosphere.
Article
Sport event volunteers have predominantly been examined in able-bodied events using quantitative methods. Studies examining the volunteer experience have focused on its relationship with different constructs, resulting in a siloed body of literature in which a holistic understanding of the volunteer experience remains poor. The purpose of this stud...
Article
Full-text available
Ethical leadership is increasingly studied in the context of soccer clubs, as it is believed to represent an effective answer to soccer’s “dark side.” However, current academic understanding is limited to key internal stakeholders’ perspectives, such as coaches and players. A highly relevant stakeholder group that is still largely neglected is fans...
Book
Full-text available
Recent scandals across the word of sport can be directly related to poor governance. This Research Handbook gathers the state-of-the-art research on sport governance by leading international scholars on various issues across various sports, offering a vital reference point for advancing research. Illustrating different approaches and perspectives...
Article
Full-text available
How did a large network of over 600 actors successfully organize itself to serve a mega project dominated by three levels of government, even as control rested with a non-profit entity, included other sectors, and the governments involved did not normally work well together? The purpose of this paper is to examine how the three levels of government...
Technical Report
Full-text available
Ce rapport offre la première étude du paysage de la gouvernance, de la marque (et gouvernance de la marque) et des médias sociaux des organismes nationaux de sport (ONS) canadiens depuis plus de 30 ans.
Technical Report
Full-text available
This report offers the first landscape understanding of Canadian National Sport Organizations' (NSOs) governance, branding/brand governance, and social media realities in over 30 years.
Article
This paper examines young athletes’ experiences, perceptions, and learning derived from participating in the Youth Olympic Games (YOG). We draw from Lillehammer 2016 YOG Games-time field notes, observations, and interviews with 36 young athletes to demonstrate young athletes learning about important aspects of the Olympic Movement through first-han...
Article
With the numerous changes to the sport system landscape since Slack and his colleagues examined national sport organizations' governance in the 1990s, the purpose of this paper was to begin exploring the impact of these environmental changes on Canadian national sport organizations. To do so, we focused on five Canadian national sport organizations...
Article
Full-text available
The purpose of this study was to examine the basic conditions required to implement a para-swimming program at the community level. This was undertaken using a qualitative benchmarking approach based on documents/literature and semi-structured interviews with representatives from 13 countries as well as from the International Paralympic Committee's...
Chapter
Richard William Duncan Pound, better known as Dick Pound, is the current elder statesman of the International Olympic Committee (IOC). He created what we now know as the ‘business of the Olympics’ by overseeing the creation of the TOP (The Olympic Partners) program and the World Anti-Doping Agency (WADA). This chapter provides an overview of Pound’...
Article
Full-text available
Objectives: The objective of this systematic review was to determine what impact governance principles and guidelines have had on sport organisations’ governance practices and performance. Methods: Following the PRISMA, PIECES and Warwick protocols, we conducted a search of academic, grey literature and theses in sport and broader social sciences a...
Article
Research question: This paper examined the impact of participation in YOG on Norwegian team members with a particular emphasis on differences between those who continued in elite sport and those that dropped out. Research methods: We used a retrospective survey design to collect quantitative and qualitative data from former Norwegian YOG participan...
Article
Full-text available
The purpose of this study was to examine social media adoption within not-for-profit sport organizations to illuminate the impetus for change, the type of change undertaken, and change resistance. Using a contextualist approach depicting the external and internal forces as well as the change process, semi-structured interviews were conducted with t...
Article
Purpose In a major multi-sport event, the athlete is both a benefactor and producer of organizational activities. Athletes’ centrality makes understanding their satisfaction with the event an important management activity. The purpose of this paper is to examine the lived athletes experience (during the event), so as to provide insight into the imp...
Article
Full-text available
This study’s purpose was to uncover national sport organizations’ (NSOs) perceptions of social media to understand how social media are situated and implemented. Specifically, the study sought to understand the perceived utility of social media, the rationale for the content produced and disseminated, and the factors affecting social-media implemen...
Article
Full-text available
To understand how partners within a large, multi-sectoral network coordinated amongst one another, this paper empirically determined stakeholders’ network capital vis-à-vis centrality by focusing on the relationships within the Vancouver 2010 Olympic Winter Games. An embedded case study was built using 6382 pages of documents (e.g., meeting minutes...
Article
Full-text available
The purpose of this paper was to examine Youth Olympic Games organising committees' Twitter communications to determine: 1) what communication is being presented to stakeholders by using this social media platform; 2) whether communication habits vary across multiple organising committees. Examining Twitter feeds for the first four editions, findin...
Article
This paper examines the relationship between knowledge management/transfer processes and (good) governance practices in sports events. The research was undertaken at the Lillehammer 2016 Winter Youth Olympic Games, with data collected through interviews and document analysis. Findings include: 1) the significance of horizontal as well as hierarchic...

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