Milad Mirbabaie

Milad Mirbabaie
Universität Paderborn | UPB · Department 3: Business Information Systems

Prof. Dr.

About

123
Publications
78,723
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
1,508
Citations
Introduction
Milad Mirbabaie currently works at Paderborn University. Milad does research in Information Systems with a focus on Digital Society, incl. topics such as AI-based Systems, Digital Work, Digital Health, Social Media Analytics, and Crisis Management.

Publications

Publications (123)
Conference Paper
Full-text available
Recently, virtual influencers (VIs) have become a more frequent alternative to human influencers (HIs). VIs can be described as non-human agents who behave in a human-like pattern. Big enterprises such as Prada, Porsche, Samsung, or Ikea have already collaborated with VIs in the past. Even though it should be clear to users that VIs cannot practice...
Preprint
Increasing average temperatures and heat waves have devasting impacts on human health and well-being but studies on heat impacts and how people adapt are rare and often confined to specific locations. In this study we aimed to explore how social media data can be used to generate knowledge about how people feel about heat waves through an analysis...
Article
Full-text available
Social media have become not only integral parts of our private and professional lives, but also an indispensable source of data for empirical research across a variety of academic disciplines. Applying a Social Media Analytics (SMA) methodology, however, imposes heavy ethical challenges on researchers. Scholars in the Information Systems (IS) disc...
Chapter
This study focuses on Twitter affordances and sense-making outcomes during a single emergency situation. By using an interpretive affordance lens, this study aims to assess rumors as influencers of sense-making during the 2017 Manchester terrorist attack. The authors combined a quantitative network analysis with a qualitative content analysis to as...
Article
Full-text available
The ethical dimensions of Artificial Intelligence (AI) constitute a salient topic in information systems (IS) research and beyond. There is an increasing number of journal and conference articles on how AI should be designed and used. For this, IS research offers and curates knowledge not only on the ethical dimensions of information technologies,...
Article
Full-text available
Clickbait to make people click on a linked article is commonly used on social media. We analyze the impact of clickbait on user interaction on Facebook in the form of liking, sharing and commenting. For this, we use a data set of more than 4,400 Facebook posts from 10 different news sources to analyze how clickbait in post headlines and in post tex...
Conference Paper
Full-text available
Influencers in social media are often perceived as a trusted source for many people which is why companies increasingly promote their products through them. However, influencers can also cause reputational damage for a brand. Virtual (computer-generated) influencers can be used to minimize these risks and to better tailor content to a target group...
Article
Full-text available
Organizations increasingly introduce collaborative technologies in form of virtual assistants (VAs) to save valuable resources, especially when employees are assisted with work-related tasks. However, the effect of VAs on virtual teams and collaboration remains uncertain, particularly whether employees show social loafing (SL) tendencies, i.e., app...
Article
Full-text available
Large-scale societal crises require individuals and organizations to make sense of ambiguous situations. Nowadays, users use social media such as Twitter to seek and contribute crisis-related information. However, contradictory cues such as rumors increasingly break up their sense-and decision-making processes. We examine how sense-breaking (i.e.,...
Article
Full-text available
Green IS (GIS) research addresses environmental challenges brought on by climate change and the need to preserve the natural environment. Within this scope, design-oriented research, most notably within the Design Science Research (DSR) community, aims to provide solutions to these environmental challenges in the form of novel artifacts. The result...
Data
Green IS (GIS) research addresses environmental challenges brought on by climate change and the need to preserve the natural environment. Within this scope, design-oriented research, most notably within the Design Science Research (DSR) community, aims to provide solutions to these environmental challenges in the form of novel artifacts. The result...
Article
Full-text available
Widespread mis- and disinformation during the COVID-19 social media “infodemic” challenge the effective response of Emergency Management Agencies (EMAs). Conversational Agents (CAs) have the potential to amplify and distribute trustworthy information from EMAs to the general public in times of uncertainty. However, the structure and responsibilitie...
Preprint
Full-text available
So-called 'fast fashion' consumption, amplified through cost-effective e-commerce, constitutes a major factor negatively impacting climate change. A recently noted strategy to motivate consumers to more sustainable decisions is digital nudging. This paper explores the capability of digital nudging in the context of green fashion e-commerce. To do s...
Preprint
Full-text available
Social media have become a valuable source for extracting data about societal crises and an important outlet to disseminate official information. Government agencies are increasingly turning to social media to use it as a mouthpiece in times of crisis. Gaining intelligence through social media analytics, however, remains a challenge for government...
Article
Full-text available
Zusammenfassung Coworking Spaces (CSPs) sind geteilte Arbeitsplätze für Selbstständige, Freelancer*innen, Mikrounternehmen und Startups, die Isolation entgegenwirken und zum interdisziplinären Wissensaustausch anregen können. Jedoch existieren auch Barrieren, die Nutzer*innen davon abhalten, zu anderen Coworker*innen Kontakt aufzunehmen, da oft unk...
Article
Full-text available
Zusammenfassung Durch technologische Fortschritte in den letzten Jahren ist Virtual Reality erschwinglicher und benutzerfreundlicher geworden, sodass Unternehmen die Einführung der Technologie verstärkt in Betracht ziehen. Ihren Aufschwung erlebte die Technologie jedoch durch die Unterhaltungs- und Spieleindustrie, weshalb sich für Unternehmen die...
Conference Paper
Full-text available
To improve disaster relief and crisis communication, public institutions (PIs) such as administrations rely on automation and technology. As one example, the use of conversational agents (CAs) has increased. To ensure that information and advisories are taken up seriously, it is important for PIs to be perceived as a trusted source and a trustworth...
Conference Paper
Full-text available
Security Operation Centers are tasked with collecting and analyzing cyber threat data from multiple sources to communicate warning messages and solutions. These tasks are extensive and resource consuming , which makes supporting approaches valuable to experts. However , to implement such approaches, information about the challenges these experts fa...
Conference Paper
Full-text available
Information and communication technologies (ICT) have gained immense importance in the world of work. Knowledge workers, however, do not only benefit from ICT use. One drawback is the so-called ICT availability demand which is associated with a constant pressure to be online, including after-work time. This demand can have severe consequences on th...
Conference Paper
Full-text available
Computer Emergency Response Teams (CERTs) are experts responsible for managing cybersecurity incidents. To identify cyber threats, they consider a wide range of sources from official vulnerability databases to public sources such as Twitter, which has an active cybersecurity community. Due to the high number of topic-related tweets per day, credibi...
Conference Paper
Full-text available
Virtual collaboration is an increasing part of daily life for many employees. Despite many advantages, however, virtual collaborative work can lead to a lack of trust among virtual team members, e.g., due to spatial separation and little social interaction. Previous findings indicated that emotional support provided by a conversational agent (CA) c...
Conference Paper
Full-text available
To reduce the workload of employees working in Human Resource departments and to avoid bias in pre-selection of applicants, an increasing number of companies deploy Artificial Intelligence (AI)-based algorithms. Some examples such as Amazon's discriminating recruiting algorithm showed that algorithms are not free of unethical decision making. Altho...
Conference Paper
Full-text available
Social media have become major platforms of commerce and changed the way we communicate and consume. Phenomena such as social bots add new dynamics to discussions and the spreading of information with the possible aim to influence or shape opinions and decisions. This study examines the requirements under which organizations would use social bots f...
Conference Paper
Full-text available
Social media data has become an important source of information for different parties including researchers from various research fields. Rarely is information given regarding the methods used to acquire social media data to a satisfying degree that would allow the reproduction of research methods and results. With the goal of providing researchers...
Conference Paper
Full-text available
Recent upheavals in the world of work have put many organizations in the position of forced virtualization, turning their extant working practices upside down. Prior to this development, however, increasing numbers of ‘born virtual’ organizations surfaced in the IT sector and beyond. These organizations rely heavily on ICT and work fully remote, wi...
Conference Paper
Full-text available
Social media have become a valuable source for extracting data about societal crises and an important outlet to disseminate official information. Government agencies are increasingly turning to social media to use it as a mouthpiece in times of crisis. Gaining intelligence through social media analytics, however, remains a challenge for government...
Conference Paper
Full-text available
So-called ‘fast fashion’ consumption, amplified through cost-effective e-commerce, constitutes a major factor negatively impacting climate change. A recently noted strategy to motivate consumers to more sustainable decisions is digital nudging. This paper explores the capability of digital nudging in the context of green fashion e-commerce. To do s...
Article
Full-text available
Artificial intelligence (AI) is being increasingly integrated into enterprises to foster collaboration within humanmachine teams and assist employees with work-related tasks. However, introducing AI may negatively impact employees’ identifications with their jobs as AI is expected to fundamentally change workplaces and professions, feeding into ind...
Article
Full-text available
The application of artificial intelligence (AI) not only yields in advantages for healthcare but raises several ethical questions. Extant research on ethical considerations of AI in digital health is quite sparse and a holistic overview is lacking. A systematic literature review searching across 853 peer-reviewed journals and conferences yielded in...
Article
Artificial intelligence (AI) has moved beyond the planning phase in many organisations and it is often accompanied by uncertainties and fears of job loss among employees. It is crucial to manage employees' attitudes towards the deployment of an AI-based technology effectively and counteract possible resistance behaviour. We present lessons learned...
Article
Full-text available
Social media has become an important channel of communication in emergency and disaster management. Emergency Management Agencies can distribute helpful and important information to the general public and also gather information to enrich their management efforts. This, however, remains challenging since several communication-related barriers occur...
Conference Paper
Full-text available
Voice-based information transfer via podcasts is increasingly taking root in education, entertainment, and business communication. In mainstream literature, they have been repeatedly associated with the concept of parasocial interactions and relationships, meaning a psychological relationship experienced by a consumer of a mass medium. However, lit...
Article
Full-text available
The application of artificial intelligence (AI) in hospitals yields many advantages but also confronts healthcare with ethical questions and challenges. While various disciplines have conducted specific research on the ethical considerations of AI in hospitals, the literature still requires a holistic overview. By conducting a systematic discourse...
Conference Paper
Full-text available
Due to the increasing amount of data, media companies increasingly use algorithms and artificial intelligence (AI) for both researching topics and autonomously creating journalistic articles and for publishing content on social media. However, previous studies found an increase of uncertainty of social media as a source of information, due to fake...
Conference Paper
Full-text available
Contemporary corporate crises demand conscientious communication efforts to save stakeholders and firms from preventable loss. Social media, in this regard, have proven to create a climate of high emotional volatility. Consequentially, firms travail to leverage social media in a way that reliably moderates negative emotions towards the firm and its...
Article
Full-text available
The diagnosis of diseases is decisive for planning proper treatment and ensuring the well-being of patients. Human error hinders accurate diagnostics, as interpreting medical information is a complex and cognitively challenging task. The application of artificial intelligence (AI) can improve the level of diagnostic accuracy and efficiency. While t...
Article
This study focuses on Twitter affordances and sense-making outcomes during a single emergency situation. By using an interpretive affordance lens, this study aims to assess rumors as influencers of sense-making during the 2017 Manchester terrorist attack. The authors combined a quantitative network analysis with a qualitative content analysis to as...
Article
Full-text available
Successful collaboration between clinicians is particularly relevant regarding the quality of care process. In this context, the utilization of hybrid intelligence, such as conversational agents (CAs), is a reasonable approach for the coordination of diverse tasks. While there is a great deal of literature involving collaboration, little effort has...
Article
Full-text available
In recent years, the development of information communication technologies (ICTs), such as social media, has changed the way people communicate and engage in social movements. While conventional movements were fought in the streets, social media have enabled movements to take place online. In this paper, we aim to investigate the role of social med...
Article
Full-text available
With artificial intelligence (AI) becoming increasingly capable of handling highly complex tasks, many AI-enabled products and services are granted a higher autonomy of decision-making, potentially exercising diverse influences on individuals and societies. While organizations and researchers have repeatedly shown the blessings of AI for humanity,...
Article
Full-text available
Organizations introduce virtual assistants (VAs) to support employees with work-related tasks. VAs can increase the success of teamwork and thus become an integral part of the daily work life. However, the effect of VAs on virtual teams remains unclear. While social identity theory describes the identification of employees with team members and the...
Article
Purpose - The purpose of this study is to investigate communication on Twitter during two unpredicted crises (the Manchester bombings and the Munich shooting) and one natural disaster (Hurricane Harvey). The study contributes to understanding the dynamics of convergence behaviour archetypes during crises. Design/methodology/approach - The authors...
Article
Digital transformation exposes enterprises of altering business strategies and adapt technological advancements such as artificial intelligence (AI). AI is expected to fundamentally transform the future of work, however, associated changes cause resistance behaviour of employees and hindered AI readiness, i.e., missing preparedness for the implemen...
Conference Paper
Full-text available
The increasing application of Conversational Agents (CAs) changes the way customers and businesses interact during a service encounter. Research has shown that CA equipped with social cues (e.g., having a name, greeting users) stimulates the user to perceive the interaction as human-like, which can positively influence the overall experience. Speci...
Preprint
Full-text available
Remote work arrangements and limited recreational options in times of social isolation increase the risk of digital overuse for individuals. Its consequences can range from impaired mental health to issues of technology addiction. A conformant countermovement has popularised digital detoxing, a practice that endorses to deliberately limit technolog...
Preprint
Full-text available
Coworking is characterized by different people sharing a workspace to benefit from the inspiring working atmosphere. Even before Covid-19, many positive effects and dynamics were not fully exploited by their users. One reason is a lack of trust among the users that leads to social isolation, although a coworking space should increase knowledge and...
Preprint
Full-text available
The omnipresent COVID-19 pandemic gave rise to a parallel spreading of misinformation, also referred to as an Infodemic. Consequently, social media have become targets for the application of social bots, that is, algorithms that mimic human behaviour. Their ability to exert influence on social media can be exploited by amplifying misinformation, ru...
Conference Paper
Full-text available
The omnipresent COVID-19 pandemic gave rise to a parallel spreading of misinformation, also referred to as an ‘Infodemic’. Consequently, social media have become targets for the application of social bots, that is, algorithms that mimic human behaviour. Their ability to exert influence on social media can be exploited by amplifying misinformation,...
Conference Paper
Full-text available
Coworking is characterized by different people sharing a workspace to benefit from the inspiring working atmosphere. Even before Covid-19, many positive effects and dynamics were not fully exploited by their users. One reason is a lack of trust among the users that leads to social isolation, although a coworking space should increase knowledge and...
Conference Paper
Full-text available
Remote work arrangements and limited recreational options in times of social isolation increase the risk of digital overuse for individuals. Its consequences can range from impaired mental health to issues of technology addiction. A conformant countermovement has popularised “digital detoxing”, a practice that endorses to deliberately limit technol...
Article
Full-text available
Background: The COVID-19 pandemic has not only changed the private life of millions but significantly affected the collaboration of medical specialists throughout healthcare. Hospitals make changes to their regular operations to slow the spread of the virus while ensuring the treatment of emergency patients. These substantial changes affect the ty...
Preprint
Full-text available
BACKGROUND The COVID-19 pandemic has not only changed the private lives of millions of people but has significantly affected the collaboration of medical specialists throughout health care systems worldwide. Hospitals are making changes to their regular operations to slow the spread of SARS-CoV-2 while ensuring the treatment of emergency patients....
Article
Full-text available
E-science technologies have significantly increased the availability of data. Research grant providers such as the European Union increasingly require open access publishing of research results and data. However, despite its significance to research, the adoption rate of open data technology remains low across all disciplines, especially in Europe...
Conference Paper
Full-text available
In recent years, there has been an increasing demand to investigate IT-associated organizational change with equal consideration of the materiality of IT artifacts and their human interpretation. Many researchers consider affordances to be a promising theoretical concept that enables a middle ground between technological determinism and social cons...
Article
Full-text available
In recent times societal crises such as the coronavirus disease 2019 outbreak have given rise to a tension between formal ‘command and control’ and informal social media activated self-organising information and communication systems that are utilised for crisis management decision-making. Social media distrust affects the dissemination of disaster...
Preprint
Full-text available
A growing number of people use social media to seek information or coordinate relief activities in times of crisis. Thus, social media is increasingly deployed by emergency agencies as well to reach more people in crisis situations. However, the large amount of available data on social media could also be used by emergency agencies to understand ho...
Preprint
Full-text available
The relevance of mobile working is steadily increasing. Based on new mobile devices (e.g. smartphones) and their innovative functionalities, an increasing amount of data is being made available ubiquitously. As a result, the growing diffusion of smartphones offers new potential for enterprises. Current mobile devices and related mobile networks hav...