Mika Yasuoka

• PH.D
• Professor (Associate) at Roskilde University

Establishing common ground is critical in intercultural communication. Still, little is known as for the practice of common ground in machine-translation mediated communication. In this paper, we report some of the critical communication difficulties related to common ground when intercultural communication is mediated by multilingual collaboration...

Participatory design (PD) has historically started and traditionally been conducted in Scandinavian contexts, where participation is an integral part of the social value. In this paper, we report our experiences conducting PD approaches in Japan, where social value systems and understandings of participation differ from Scandinavia. The project sho...

Devising a system requirements specification is a challenging task. Even after several decades of system development research, specifications for large-scale, widely-used systems remain difficult. In this paper, we suggest a first step toward a requirements specification through a stakeholder involvement approach with game elements. We report preli...

Collaboration among people with different knowledge backgrounds can raise complex issues. The risk of communication breakdowns increases due to the different worldviews and languages each professional brings to such a collective project. To solve this intercultural collaboration issue, previous research suggested a numbers of support systems that s...

Knowledge of traditional craft practitioners has been transmitted through demonstration in master-apprentice relations. These rare skills are in danger of being lost due to their low productivity and labor intensiveness in our modern industrialized society. In collaboration with traditional craft practitioners in the metal casting industry, we desi...

This study provides a systematic literature review, investigating current uses and application of behavioural data in services design process. The results show a predominance of data usage either on product design process by professional designers or on personal reflection by service users, and more importantly, there is a large gap in what designe...

“Smart Cities” where utilize city data and ICT technology to improve urban living, have attracted attention in the world. Externalized characteristics of smart cities around the world are diverse, while smart cities in Nordic countries are often introduced as future city design with citizen participation. However, how exactly citizens participation...

We designed a data-driven workshop program to encourage ownership to social challenges. Three different social challenges were the themes of the workshops; “future food,” “future community child-rearing,” and “future work style”. In each workshop, both statistical and video data were provided. Participants were asked to answer questionnaires before...

To solve social issues, it is not enough for a single entity to act; it is necessary to recognize the issues as our affairs and to have a “sense of ownership” and act toward their solution. The concept of “sense of ownership” or “psychological ownership” is used in the fields of educational psychology and business administration to encourage each i...

Due to Covid-19 outbreak, more people in workforce started working from home. Especially, hybrid work style is widely accepted at workplace as more flexible and inclusive way. However, a challenge of the satellite side of hybrid meeting has also gradually recognized, namely being easily ignored by co-located participants. Regarding the issues that...

Our society has shifted to digital society, where generates tremendous amount of city activity data or Social Data. This potentially rich city resource has attracted attentions of diverse city players, and often described as “the new oil”. Accumulated social data could potentially open to create better society, generate competitive industries, and...

Current technologies for ambient assisted living leave underexploited that social interaction is key to human wellbeing. Me-to-we design provides a blueprint for enriching such welfare technologies with social interaction. We present the five stages of me-to-we design, illustrate how it may transform a common class of welfare technologies, and disc...

Due to the Covid-19 outbreak, more people in the workforce, especially in the IT industry, started working from home. This brought a set of issues and challenges for both workers and companies across the globe such as losing touch with other co-workers. This could potentially result in decrease of the performance and innovation. This paper investig...

Danish e-government has for two decades been considered a global leader. Among the various reasons for this Danish success, this article explores the mandatory online self-service and digital post initiative (2012-2015) as one of the effective, strategic contributions in increasing the wider penetration and use of digital public services in Danish...

2020年の世界電子政府ランキング一位のデンマークでは、教育分野でもデジタル化が浸透し、小学３年生からのICT教育が成功していると評価されてきた。デンマークの学校教育におけるICT機器の利用の現状と成功の要因について紹介する。(Denmark is leading ICT nation, ranking first in the world e-government ranking in 2020. Digitalisation has promoted wider societal domains, such as educational field. Danish ICT education, starting from the third grade of elemental scho...

Despite strong attention and wide ranges of practice, living labs have hardly scaled up for a decade as expected. For living labs as one of the innovative methods for social challenges in cities with high complexity and uncertainty, one of the critical challenges is in knowledge transfer of its practice. Practical tacit knowledge for living lab is...

In Denmark, about 62% of public IT projects are being developed by agile development methods. The whole country seems to be moving to an "agile mixed development" framework. The Danish approach is probably much more flexible than many developers can imagine. In many Danish system development, agile development methods is taken partially in combinat...

As aging population grows, welfare technology (WT) has been attracted more attentions as one of the solutions to the welfare resource shortages. However, at present, WT has not necessarily implemented widely in the welfare fields in Japan. Reasons for hindering the WT introduction to the society include the absence of assessment standards and the l...

デンマークをはじめとした北欧諸国は、 キャッシュレス大国であると言われる。本来、 「キャッシュレス」という言葉は、支払いや 取引において、「物理的な紙幣や硬貨の受け 渡し以外の方法を使う」というぐらいの意味 合いにすぎないだろうが、どのあたりが「大 国」なのだろうか。 キャッシュレスといっても決済手段は多岐 にわたる。どのような決済手段なのか、どのような状況で使われるのか、どのように人々はキャッシュレスについて捉えているのかといった点は、社会文化・技術的背景によって大きく異なり、どうやら、日本のキャッシュレスの動きと北欧のそれとは指し示すところが微妙に異なるようなのだ。日本ではキャッシュレスというと、交通系カードやスマホにダウンロードされたアプリを介した決済、ポイント還元などが一般的にイメー...

“Value co-creation” among actors related to service provision is one of the key concepts in service design. Living Lab (LL) is a co-creative service design methodology in which designers and users collaboratively design services. In LL, users are actively involved in service design processes over long periods. Because LL is a design methodology bas...

Knowledge of traditional craft practitioners has been transferred through master-apprentice relations. These rare skills are in danger of being lost. In collaboration with traditional craftsmen in a metal casting industry, we designed an interactive knowledge management system that captures and passes on distributed tacit knowledge of experts. We f...

Many has struggled in practice of participatory design IT projects. Although public organisations, programmers and system integrators acknowledge about the importance of wide stakeholder participations and co-creation with the clients and users, practical knowledge how to conduct step by step in the projects are not well externalised. Basic challen...

Artificial Intelligence (AI) algorithms are expected to have substantial impact on high-end white-collar jobs like lawyers, physicians, and financial advisors in a near future. A non-technical challenge of this development is that advanced Decision Support Tools (DSTs) often are rejected by practitioners or have low uptake. This paper proposes Livi...

Community-based Living Lab as Regional Welfare Management Model

The paper proposes Community-based Living Lab as Regional Welfare Management Method based on a case of Japanese regional city, Omuta. Omuta is a typical rapidly aging city with the third biggest aging ratio in Japan, where conducted diverse experimental initiatives, together with people with dementia, local care institutions, industries, municipali...

This paper introduces and analyzes the ten Danish large corporations about how to successfully introduce service design approaches within their own organizations, and become a part of their innovation strategy and the asset. Analysis on interviews and online investigations shows each corporate innovation style varies, at the same time, characterist...

This paper introduces and analyzes the ten Danish large corporations about how to successfully introduce service design approaches within their own organizations, and become a part of their innovation strategy and the asset. Analysis on interviews and online investigations shows each corporate innovation style varies, at the same time, characterist...

北欧においてリビングラボは、高齢者対策・ヘルスケア分野・街づくり・地域産業の」育成・移民対策などあらゆる社会課題に対する解決メソッドの一つとして活用されつつある。特徴の一つは、参加型デザインであること。つまり当事者とともに創造していくことである。当事者を巻き込むことでニーズを拾い上げ、より適切なサービスや製品を「共に」構築していこうとする見方である。しかし、リビングラボの特徴はそれだけではない。本稿では、リビングラボの特徴について再度考察し、議論する。

In the end of 2017, when Japanese media reported Denmark will abolish cash in 2030, the news attracted wider attention. However, the news was not precisely correct as the Central Bank of Denmark announced clearly that CBDC (money issued by the central bank) are not considered, yet. This paper introduces current status of the Danish electronic payme...

It is vital for cultural properties to be passed down between generations. Therefore, this study focuses on conservation techniques and discusses a system that provides appropriate automation to prevent the destruction of the value of cultural properties and conservation techniques. Manufacturing companies have improved productivity by rapidly repl...

In this European multicenter project REACH-Responsive Engagement of the older adults promoting Activity and Customized Health care (REACH), a sensing-monitoring-intervention system is being developed that can be placed in an unobtrusive manner in various care settings and living environments of the older adults. In order to develop such a complex u...

In REACH, WP5 focusses on identifying the requirements for the Personalized Interior Intelligent Units (PI²Us) and concrete functional elements that have to be integrated by the PI²Us based on the outcomes of WP1 (in particular the detailed analysis of the use-case). In order to simplify later on the modularization of the system where possible betw...

More and more companies are applying service design approaches to develop services and products. Not every project, however, has achieved its goals. In many cases, difficulties arise from organizational issues such as organization structure and evaluation system. In this research, we held workshops where success and failure factors of service desig...

The article analyses how Danish innovation eco-system based on ICT is constructed in educational domain through understanding Danish primary and secondary education from school and social education perspectives. The article pays an attention to collaboration between public education programs and informal education such as libraries and after school...

This deliverable report presents the outcomes of the analysis (including on-site analyses, stakeholder identification, identification of used assessment practices, patient profiles, personas, interviews with patients and stakeholders, etc.) of the as-is situation and practices at the use case partner’s care settings and the formulation of first, in...

Scandinavian countries are evaluated as a top level in various international e-government rankings. Among Scandinavian countries with similar socio-cultural background, each country has different frameworks, strategies and organisational structures. Based on the understandings of Danish e-Government that the authors previously investigated, the art...

Last few years, we have witnessed of an increased value of stakeholder participation on service design. In spite of the attention to the participation on design, we have only a limited common ground what participation means. Participants, definition, process, purpose and expectation of participation are varied from practice to practice, and consequ...

Devising new service ideas for information systems by deploying user-involvement approaches is a challenging task. The power of collective creation by involving users in designing systems has attracted attention; however, stakeholders with no design training face critical challenges in generating ideas. In this paper, by exemplifying our user-invol...

デンマーク行政サービスの デジタル化 (in Japanese) / Digitization of Danish Administrative Services (2015). In Administrative & Information Systems. Administrative Information Research Institute , vol. 51, p. 10-16, 2015.

The article investigate and describe Danish digitalization process and strategies.

The successful use of Information Communication Technology (ICT) in public administration and for service delivery has long been the focus of research, international benchmarking, and various case studies. Similarly, governance and cooperation, and multi-stakeholder models used to implement national strategies for electronic government (eGovernment...

Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for inf...

The article focuses on cross sectional structure applied to varied Danish e-government projects.

This paper gives an overview of the progress of e-government in Denmark from its organisational perspectives. The key of Danish e-government has been seen in a close collaboration beyond departments and organisations, as cross-sectional collaboration. This flexible organisation promotions participation and commitments, which ensured stable operatio...

北欧諸国は、社会におけるICT活用、イノベーションの分野で高い国際競争力を示している。その力の源泉はどこからきているのか。それを女性の社会進出という視点から考察する。

Historically, Participatory Design (PD) was introduced and applied in the Scandinavian and American context as a practical design method for collective creativity and stakeholder involvement. In this paper, by fusing game elements into PD, we suggest a first step towards a culturally independent PD method called the ICT Service Design Game to ease...

Historically, Participatory Design (PD) was introduced and applied in the Scandinavian and American context as a practical design method for collective creativity and stakeholder involvement. In this paper, by fusing game elements into PD, we suggest a first step towards a culturally independent PD method called the ICT Service Design Game to ease...

企業や組織にオープンイノベーションを導入するにはどんな方法が効果的か？今，注目を集めているのが北欧発祥の「参加型デザイン」という考え方だ。消費者や外部パートナなど、ステークホルダーをイノベーションのプロセスに巻き込んでいく秘訣を安岡美佳氏に聞いた。

デンマークと日本は，両国共に情報コミュニケーション技術(Information Communication Technology)導入が盛んな国と一般的に言われます.デンマーク社会における IT がどのように進展していくのか,大きな流れ を解説するとともに,現在デンマークで大きく動いている 2 の分野について解説します.

本稿では,現在私たちが直面する多層的な社会課題の解決手法として,注目を集めるデザイン思考と デザイン思考的アプローチについて,北欧の視点から概観する.北欧は,人間中心設計のルーツの一 つでもあり,デザインプロセスで利害関係者を能動的に参加させる方法や異分野とのコラボレーションを 効果的に行う「参加型デザイン」手法が,独特に発展した地域でもある.本論では,その参加型デザイ ン手法がし,いかに北欧で生まれ,盛んになったのか,どのようなアプローチなのかを述べ,さらに現場 での実践事例と最新の研究を紹介する.米国とは異なる背景や理念のもと構築されてきた北欧型デザ イン思考を理解することで,日本でのデザイン思考の実践にむけた示唆としたい.

To create innovative services which satisfy user needs, participatory design approach was adopted. We conducted service design workshops both in Japan and Denmark to see the effectiveness of our design game named "ICT Design Game". ICT Design game is a design method to create future ICT services. As a result of our workshops, the tools of the games...

Participatory design (PD) has historically started and traditionally been conducted in Scandinavian [e.g.7] and North American contexts [e.g.16]. After 60-70's Scandinavian PD movement, at least pragmatic aspects of PD concepts, involvement of stakeholders in design for good design and the likelihood of integrating the new system into the organizat...

In this paper, we present a participatory design (PD) case for public good, The Reborn Japan Project. The Reborn Japan Project was initiated after a historically devastating earthquake and tsunami disaster occurred in early spring 2011 in Japan. The case reports on the uniquely organized structure of the project, scope of stakeholders, and targets...

The objective of this workshop is to share our experiences, identify themes, and examine unexplored topics about cultural impact on User Experience (UX) design and evaluation methods. The expected result is an establishment of an international community on this topic for collective learning. By accumulating knowledge through the international commu...

Intercultural collaboration facilitated by machine translation has gradually spread in various settings. Still, little is known as for the practice of machine-translation mediated communication. This paper investigates how machine translation affects intercultural communication in practice. Based on communication in which multilingual communication...

Intercultural collaboration facilitated by machine translation has gradually spread in various settings. Still, little is known as for the practice of machine-translation mediated communication. This paper investigates how machine translation affects intercultural communication in practice. Based on communication in which multilingual communication...

Since the early 1990s, and particularly with the popularization of the Internet and the World Wide Web, a wave of experiments and initiatives has emerged, aiming at acilitating city functions such as community activities, local economies and municipal ervices. This chapter reviews advancements of worldwide activities focused on the creation of regi...

In this paper, we describe our demo system the Language Grid Toolbox. The Language Grid Toolbox facilitates multi-language-mediated collaboration by extending machine translation functionality with a local dictionary that enables users to create and maintain dictionaries for local jargon iteratively. We present the theoretical background of the Lan...

デンマークは,高税率国であると同時に社会保障の充実で知られてきた。そして現在では、国の基盤である財源徴収と社会保障提供の効率化を達成すべく情報技術利用を積極的に促進する電子政府国家としても知られつつある。本稿では、市民ポータル、医療・保険ポータル，税務ポータルを中心にデンマークの電子政府システムを概観しいかに情報技術が導入され、利用されているかを報告する。さらに、デンマークが他国に先駆けて電子政府を進められた理由、今後の課題について考察する。

デンマークが進めている電子政府政策について。特に2007年から始まったウェブ・ポータルBorger.dkについて解説。

This thesis challenges to understand communication process in computer supported collab- oration among professionals with different knowledge background. Regarding collaboration is a social communication process facilitated by artifacts, we consider common ground and the practice of sign systems to be two theoretical constructs that are useful for...

This article introduces personal experience about Ph.D. projects in Denmark. Based on the personal experience, the article elaborates reflections what it means to work as ph.d. in Denmark.

Collaboration of participatory design is often carried out by a wide variety of members from several work cultures especially in the initial design stage. However, little is known about how to support work culture difference. This paper presents an analysis of participatory design case applied to software development collaboration project. The anal...

This paper reviews worldwide activities on regional information spaces. In the US and Canada, a large number of community networks appeared in the early 1990s. As a platform for community networks, information spaces using the city metaphor are being developed worldwide. In Europe, more than one hundred digital cities have been tried. Asian countri...

This paper reports about the Intercultural Collaboration Experiment (ICE2002), and discuss the effectiveness of machine translation for task oriented multinational teams. In ICE2002, students from China, Japan, Korea, and Malaysia developed software in collaboration over the net. In the experiment, participants communicated in their mother language...

This paper reviews worldwide activities on regional information spaces. In the US and Canada, a large number of community networks appeared in the early 1990s. As a platform for community networks, information spaces using the city metaphor are being developed worldwide. In Europe, more than one hundred digital cities have been tried. Asian countri...

This paper suggests a model for intercultural communication that focuses on clarifying how the communication errors are recognized, and then repaired, by analyzing communication data collected in the Intercultural Collaboration Experiment (ICE). In ICE, participants collaborated via Bulletin Board System equipped with the machine translation mechan...