Michael D. Williams

Swansea University | SWAN · School of Management

Organisations are increasingly creating inter-organisational ecosystem partnerships to innovate openly. Despite effective knowledge management significantly supporting ecosystem infrastructures, empirical insights into the importance of and interdependencies between conditions for successful knowledge exchange across ecosystem contexts remain unexp...

Collaboration between industry and academia necessitates the management of entrepreneurial dynamics within ecosystem contexts. However, such partnerships perpetuate numerous challenges that, without effective management, can impact upon the ecosystem as a whole. Limited research to date has addressed the challenges affecting these university-indust...

Business accelerators play a key role in the initial critical stages of assessment of commercial viability, offering mentorship provision of funding and protection of intellectual property (IP) for product development and refinement. However, little is known about the decision-making criteria and detailed analysis of the underlying criteria and int...

The technological choices facing the manufacturing industry are vast and complex as the industry contemplates the increasing levels of digitization and automation in readiness for the modern competitive age. These changes broadly categorized as Industry 4.0, offer significant transformation challenges and opportunities, impacting a multitude of ope...

The UK Government-funded National Health Service (NHS) is experiencing significant pressures owing to the complexity of challenges to, and demands of, healthcare provision. This situation has driven government policy level support for transformational change initiatives, such as Value-Based Health Care (VBHC), through closer alignment and collabora...

Open innovation ecosystems involve the transfer of knowledge between multiple stakeholders to contribute toward product and service innovation, and to an extent, have superseded network-level approaches to co-creation. Effective management of the knowledge and information transferred between ecosystem partners is crucial for the process of open inn...

The concept of acculturation has been based on the assumption of an adaptation process, whereby immigrants lose aspects of their heritage cultures in favour of aspects of a host culture (i.e. assimilation). Past research has shown that acculturation preferences result in various possibilities and influence consumption behaviour. However, the impact...

The effective management of knowledge exchange is critical for open innovation in ecosystem contexts where organizations may partner with potential competitors. This study contributes to existing knowledge by detecting the conditions for knowledge transfer success between both coopetitive and non-competitive ecosystem partners. The study uses a qua...

Open innovation ecosystems rely upon inter-organisational knowledge transfer to support co-creation. Despite the significance of this process, and an abundance of open innovation research, empirical investigation and discussion of diverse knowledge transfer conditions across open innovation ecosystems remains unaddressed within existing literature....

As far back as the industrial revolution, significant development in technical innovation has succeeded in transforming numerous manual tasks and processes that had been in existence for decades where humans had reached the limits of physical capacity. Artificial Intelligence (AI) offers this same transformative potential for the augmentation and p...

Based on a critical review of the Unified Theory of Acceptance and Use of Technology (UTAUT), this study first formalized an alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations. The revised theoretical model was then empirically examined using a combination of me...

Consumer ethnocentrism is found to be an important factor in making consumers adversely evaluate foreign products. This study is an attempt to improve understanding of consumer ethnocentrism and its influence on consumer attitude and purchase intention toward foreign products in an emergent market. It was also hypothesized that cultural similarity...

With an estimated 2.46 billion social media users globally, the commercial potential for social commerce is clear. Fundamental aspects of social commerce include making and receiving payments with users feeling secure when doing so, and ensuring the site is enjoyable and easy to use. As social commerce migrates to the mobile platform, perceptions o...

Mobile shopping (m-shopping) is increasing in worldwide usage but remains the least trusted means of shopping for products/services online, with only approximately 30% of UK consumers adopting it in 2017. Understanding why UK consumers are not adopting m-shopping at the same rate as other countries is essential for future retailer competitiveness a...

This paper provides a review of various aspects of the digital retail environment to inform understanding of the antecedents and consequences of the main barriers towards consumer acceptance behaviour and to identify limitations in literature requiring empirical exploration. Through analysis of relevant secondary research, this paper draws on signi...

Purpose The purpose of this paper is to provide a review of the mobile shopping (m-shopping) acceptance literature to bring international marketing and consumer research attention to m-shopping acceptance factors and limitations in current understandings to propose recommendations for further academic and retailing attention. Design/methodology/ap...

Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India...

In electronic government (hereafter e-government), a large variety of technology adoption models are employed, which make researchers and policymakers puzzled about which one to use. In this research, nine well-known theoretical models of information technology adoption are evaluated and 29 different constructs are identified. A unified model of e-...

The shift of traditional WOM to the Internet environment introduced new opportunities for companies to reach raw data in colossal quantities. eWOM communications (e.g. tweets, online reviews, and blogs) became a source of “Big Data” of real consumer sharing behaviour (Berger 2014; Dirsehan 2015). Users embrace online platforms and eWOM to make thei...

Studies on the impact of eWOM can be classified into two categories (Pan 2014). First, market-level analysis, where researchers focus on market-level parameters, such as product sales. These studies use panel data from a website in order to investigate the impact of eWOM communications on product sales (Amblee and Bui 2007a; Baek et al. 2014). Seco...

This book was written to provide a comprehensive overview on the subject of eWOM communications from a marketing perspective. eWOM communications have developed from traditional WOM communications. Even though eWOM is mostly anonymous and happens between people with weak ties, in comparison with traditional WOM, it is more powerful because it has a...

With the growth of Internet technologies more and more consumers are using it as a tool for information seeking about a product or a company. Enhancement of the Internet, popularity of e-commerce, and widespread diffusion of social media applications led to the emergence of eWOM. Although eWOM may be less personal than traditional WOM, it is seen a...

A great number of studies (Abrantes et al. 2013; Cheung and Lee 2012; Gheorghe and Liao 2012; Mardhiyah et al. 2013; Musallam and Magalhães 2012; Wang et al. 2013) address the question of why consumers engage in eWOM. By identifying underlying motivations for people to engage in eWOM, researchers are able to understand, and influence, individual on...

Being the oldest and one of the most important channels of information exchange between people, WOM communications attracted a great deal of attention from researchers. It is well established in academic literature that the power of WOM influences consumer decision-making and it is more effective in comparison with marketer-initiated communications...

Consumers use eWOM as one of the most important information sources to make buying decisions (Tsao and Hsieh 2015). Persuasiveness of eWOM communications is linked with the credibility and helpfulness of the content. Studies show that eWOM is perceived as more credible and relevant to customers than market created sources of information on the Inte...

This SpringerBrief offers a state of the art analysis of electronic word-of-mouth (eWOM) communications and its role in marketing. The book begins with an overview of traditional word-of-mouth (WOM) and its evolution to eWOM. It discusses the differences between traditional and online WOM. The book examines why people engage in eWOM communications,...

In March 2008, a musician called Dave Carroll and his band, the Sons of Maxwell, had a trip from Halifax to Nebraska through Chicago’s O’Hare airport. According to Carroll’s claim, his guitar was severely damaged by United Airlines baggage handlers at O’Hare airport. While he was ready to get off the airplane, he could hear that another passenger s...

This study examined the adoption of social commerce from the consumer perspective of information technology innovations. An overview of the concept of innovation adoption and social media definitions and functions are presented as well as the concepts of social commerce; these are identified to offer some background. Furthermore, previous researche...

Mobile activity is increasing in popularity with Smartphones and Tablets being used for a variety of daily online activities. However, the number of mobile users utilizing mobile devices for the purpose of shopping is relatively low and there has been limited theoretical research examining the acceptance behavior of consumers in the UK. This resear...

Electronic word-of-mouth (eWOM) plays an important part in consumer purchase decision. The way consumers perceive the persuasiveness of eWOM message can affect their attitude, and purchase intention, and hence sales. Thus, the topic of persuasiveness of eWOM communications has received much attention from scholars. The objective of this paper is to...

The aim of this research is to develop a unified model of electronic government (e-government) system adoption and validate it using the data gathered from 419 citizens from few selected cities in India. In course of doing so, the research also evaluates the performance of nine well-known alternative theoretical models of information technology (IT...

This study investigates the factors influencing customers’ intention and adoption of Telebanking in Jordan. The proposed model integrated perceived risk with the extended Unified Theory of Acceptance and Use of Technology (UTAUT2). The results show that behavioural intention is significantly influenced by performance expectancy, hedonic motivation,...

Social media adoption plays a significant role in economic development. Yet, many small- and medium-sized enterprises (SMEs) do not believe that they could expand their market and reach customers on social media sites, especially in developing countries such as Saudi Arabia. Therefore, this study conducted a content analysis method to determine the...

This study aims to explore whether Jordanian customers’ perceptions on intention and adoption of Mobile banking (MB) services varies according to their demographic characteristics. As per the prior literature, five demographic factors, namely age, gender, income, education and customer’s experience with computer and Internet have been considered in...

Utilising Mobile Internet (M-Internet) services would increase socio-economic benefits. Hence, it is necessary to consider the factors that may increase the adoption of M-Internet services within the context of Saudi Arabia. This research aims to examine potential users’ intentions towards different variables that may be significant for supporting...

This study aims to examine the factors that affect consumer adoption of social commerce technologies in the context of Saudi Arabia. The factors descriptively explored in this research include: performance expectancy, effort expectancy, social influence, hedonic motivation, habit, trust, consumer innovativeness, information quality and behavioural...

This research aimed to examine importance and influence of environmental factors (mainly from institutional theory perspective) on adoption of KMS in the context of Saudi Arabian public sector. Data collected from a survey of 352 employees from various public sector organisations, was utilised to perform a number of analyses which led to illustrate...

The purpose of this paper is to compare and evaluate the validity of Information systems (IS) success models such as DeLone and McLean's (1992), Seddon's (1997), and DeLone and McLean's (2003) IS success models for an e-government application called the Online Public Grievance Redressal System (OPGRS) in context of India. The paper also provides an...

Mobile payments (MPs) are predicted to be one of the future's most successful mobile services but have achieved limited acceptance in developed countries to date. PCs are still the preferred technology for online shopping in the United Kingdom but the continued growth of mobile commerce (MC) is highly correlated with the success of remote MPs (RMPs...

This paper examines whether social influence (SI), perceived usefulness (PU) and ease of use (EU) play an important role towards encouraging the mandatory use of a human resource information system (HRIS) in Saudi ministries. The review of the existing literature indicates that no previous research has examined the mandatory use of HRIS in the Saud...

Despite the rapid growth of Internet banking (IB), customers in developing countries still hesitate to adopt this technology and its use in the Middle East remains low. This study aims to identify and examine the factors that predict behavioural intention and adoption of IB in Jordan. Four factors – hedonic motivation, habit, self-efficacy and trus...

Through the analysis of a number of previous studies this article aims to present an overview of extant literature on the adoption of e-commerce by Small- and Medium-sized Enterprises (SMEs) using social media. Firstly, to offer some background, the study provides an overview of e-commerce definitions and benefits, SMEs' characteristics, the opport...

Purpose – The purpose of this paper is to perform a systematic review of articles that have used the unified theory of acceptance and use of technology (UTAUT). Design/methodology/approach – The results produced in this research are based on the literature analysis of 174 existing articles on the UTAUT model. This has been performed by collecting...

This research aims to explore whether Jordanian customers’ perceptions on intention and use of Internet banking services varies according to their demographic characteristics. According to prior literature, there are five demographic factors; namely: age, gender, income, education and customers’ experience with the computer and Internet. These have...

IRCTC’s mobile ticketing was recently introduced in India. In studying its adoption, three competing attribute-sets are compared. This study aims to reveal the attribute-set best predicting its adoption. The research model was empirically tested and validated using SPSS. Four attributes from the DOI theory, four from the PCI theory, and four from T...

The purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study c...

The purpose of this paper is to examine the success factors of the online public grievance redressal systems (OPGRSs) in the Indian context. This e-government initiative is based on the government's long-term strategic policy that aims to reform and renovate the Indian bureaucracy. The model developed includes the constructs such as system quality,...

Several enhancements and new features have been introduced in the television entertainment industry to offer the viewers with a high quality viewing experience when it comes to contemporary home entertainment services. Tata SKY's direct–to–home (DTH) service is one such service that has been recently introduced in the Indian context. For achieving...

Through the analysis of a number of previous studies, this article aims to present an overview of extent literature on the adoption of e-commerce by small- and medium-sized enterprises (SMEs) using social media in a Saudi Arabian context. An extensive literature review has been grouped and represented in six different categories including informati...

This study is an investigation of the contributory roles of innovation attributes borrowed from the Technology Acceptance Model in influencing the behavioural intention and actual adoption of the IRCTC mobile ticketing application in the Indian context. The TAM model was empirically tested. The SPSS tool was used to test the data reliability, and a...

The purpose of this paper is to compare and evaluate the validity of Information systems (IS) success models such as DeLone and McLean's (1992), Seddon's (1997), and DeLone and McLean's (2003) IS success models for an e-government application called the Online Public Grievance Redressal System (OPGRS) in context of India. The paper also provides an...

Services across different consumer markets are being introduced as mobile phone applications for them to be usable 'on-the-go'. Mobile wallet and Mobile ticketing are two such applications that have been recently introduced in the Indian context. It is important to understand the influences of different factors that help consumers form use intentio...

Although the e-reader marketplace has become increasingly significant in recent years, the current lack of understanding of factors that drive consumers’ intention to use e-readers suggests there is much to be learned in this area. This study develops and tests a variation on the Technology Acceptance Model in order to investigate factors influenci...

Whilst adoption of mobile payments (m-payments) has been studied in several contexts, none of the existing research has attempted to systematically analyse the constructs used to date to develop a more contextually grounded research model. Therefore, this paper sought to extend an appropriate model of adoption with theoretically grounded constructs...

This study aims to propose and test a model for understanding the Jordanian customers’ intention and adoption toward mobile banking. A conceptual model was developed by integrating the following factors: performance expectancy (PE), hedonic motivation (HM), facilitating conditions (FC), perceived risk (PR) and trust (TR). Required data was collecte...

Purpose – The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers ' intention to adopt mobile banking (MB). Design/methodology/approach – The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and...

In the wake of global warming and environmental preservation, all processes and actions are now being directed along the lines of creating a greener environment. Household solar equipments are one such initiative, whereby people around the world are being encouraged to adopt green innovations even within homes. Recent emphasis is particularly along...

Despite being predicted to be one of the future’s most successful mobile services, mobile payments (MPs) have achieved limited acceptance in developed countries to date. Due to this limited success, examination of consumer adoption behavior is a key issue in order to provide important managerial information for the development and marketing of MP s...

The widespread penetration of proximity mobile payment systems could drastically change the methods in which consumers purchase goods and services. However, earlier forecasts of the success of these systems have been substantially reduced due to lower than anticipated uptake of the supporting Near Field Communication (NFC) technology. This study ex...

The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as...

The interbank mobile payment service (IMPS) is a very recent technology in India that serves the very critical purpose of a mobile wallet. To account for the adoption and use of IMPS by the Indian consumers, this study seeks to compare three competing sets of attributes borrowed from three recognized pieces of work in the area of innovations adopti...

This study investigates the role of attributes from the technology acceptance model in influencing the behavioural intention and adoption of the Interbank Mobile Payment Service (IMPS) in the Indian context. The TAM model is empirically tested against the accumulated data from both, the users and prospective users of this technology. For analysis p...

The purpose of this study is to explore the theoretical development of e-government adoption research. A total of 448 relevant articles were identified and collated from different sources. Filtering those articles that examined the individual adoption, we reached to the usable number of such articles to 62. The findings indicated that the most freq...

Diffusion of innovations is a theory that revolves around the process of introducing technological innovations into a system through the many available different channels of communication. The purpose of this paper is to undertake a systematic review of the literature available for this theory to gain an insight into the spread of the attributes th...

This study aims to investigate factors affecting consumer adoption of mobile commerce in an Indian context through development of a conceptual model. The developed conceptual model was an extension of the technology acceptance model (TAM) with additional factors such as perceived enjoyment, trust, perceived cost and perceived self-efficacy along wi...

Strategic alignment between information technology (IT) and business departments has been the subject of academic and professional discourse for over two decades. It is believed to be a precondition for, and predictor of competitive advantage. As IT management has sought to mature its relationship with its business partners, governance models and p...

The purpose of this study is to explore the adoption of e-District system for potential adopters in context of Bihar in India. The study validates technology acceptance model (TAM) along with some additional and important factors such as trialability and self-efficacy toward the adoption of e-District systems in context of India. The proposed resea...

The purpose of this study is to explore factors influencing adoption of Online PAN (Permanent Account Number) Card Registration System (OPCRS) with point of view of potential adopters in context of India. The study aimed to develop the research model and validate the influence of self-efficacy and social influence on perceived usefulness and attitu...

Combining payment systems with mobile phones finally provides consumers with a solution to each of the five payment scenarios: stationary merchant automat, stationary merchant person, electronic commerce (e-commerce), mobile commerce (m-commerce), and customer-to-customer. Although an object of study for more than a decade, and predicted to be one...

This study proposes a conceptual framework that aims to clarify the factors influencing the adoption of self-service technology (SST: Internet banking, telebanking, ATM) by Jordanian customers; it also critically reviews the common models and theories regarding the technology acceptance horizon. As UTAUT2 is precisely theorised to explain customer...

The purpose of this paper is to systematically review the aspect of knowledge management KM in the public sector across the developed and developing countries and also to investigate the same in the context of Arab countries to see the extent of awareness and growth in these countries. The research will also suggest the Arab countries to implement...

The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. This is the first time that the success of this e-government system is examined using an IS success model. The model developed includes the c...

This study presents an investigation on the role of innovation attributes that significantly influence the behavioural intention and actual adoption of potential consumers towards the interbank mobile payment service. Using attributes from Rogers’ diffusion of innovations theory, along with one other attribute, cost, the diffusion of this IMPS appl...

The purpose of this paper is to perform a weight-analysis and to undertake a meta-analysis of findings reported in published research on the adoption and diffusion of e-government. Usable data relating to e-government adoption research were collected from 103 empirical studies. Of those 103 articles, only 63 used a range of different constructs wit...

Purpose The purpose of this paper is to systematically review and analyse the critical challenges and barriers of e‐government adoption. Such review aims to suggest the salient facts about the issues of successful implementation or adoption of the e‐government services under different circumstances to the researchers. Design/methodology/approach A...

Purpose – The literature on enterprise resource planning (ERP) implementation has been dominated by variance theories which have identified numerous lists of critical success factors (CSFs) for managing implementation but there has been relatively little research adopting a process theory approach which explains how change occurs. One such theory,...

Ever since the announcement that UK higher education (HE) fees were to increase up to £9000, many universities have expressed concern about how to attract the best students while offering choice and promoting student mobility through broader access. This in turn has led to questioning how such complexity might be modelled using sophisticated operat...

Library operation and management requires the performance of a number of repetitive, painstaking, labour- and time-intensive activities. Hence, in order to increase efficiency and effectiveness, many libraries are moving towards automation of the majority of their activities. Libraries are deploying Radio Frequency Identification (RFID) technology...

Purpose The purpose of this paper is to empirically examine the performance of the alternative IS/IT adoption models used more frequently in the citizen centric adoption of e‐government systems. Such analysis will not only provide a trend about the models and subsequent constructs being utilized in this area of research but also guides us toward la...

Proximity-based modelling methodology enables mathematical representation of a real system that is characterised by the existence of entities that come into physical contact. Healthcare systems can benefit from this methodology since physical proximity between entities (e.g., patients, clinical items like surgical equipment and blood units) can res...

As social technologies have been extensively taken up by web users, we are still unclear about the factors influencing such a high rate of adoption. Although many studies have examined factors affecting consumer adoption of commercial web applications, such as e-banking, very few studies have examined factors influencing the adoption Web 2.0 applic...

The purpose of this paper is to explore the progress of research to date by systematically analysing the existing body of knowledge related to issues of e-government in developing and under-developed countries and to determine whether there is a lack of theoretical development and rigour in this area. Usable data relating to e-government research w...

This paper aims to explore the factors contributing to the successful implementation of enterprise resource planning (ERP) systems in Indian firms. It also aims to explore the similarities and differences in ERP implementation between locally-owned and multinational companies in India. An in-depth literature review led to identifying 14 factors tha...

This study examines the factors such as trust, security, facilitating conditions, and social influence and their influence on behavioural intention to use e-government systems among Jordanians. The study investigates social influence and facilitating conditions deriving from the unified model of acceptance and use of technology (UTAUT) along with t...

After more than a decade of research in the field of e-government, it is now timely and appropriate to reflect upon the overall developmental directions in the area. This paper explores research progress to date by systematically analyzing the existing body of knowledge on e-government related issues, and reveal if there is lack of theoretical deve...

Radio Frequency Identification (RFID) is revolutionizing item identification and tracking. The technology demonstrates complexities in terms of (a) huge initial capital investment, (b) validating the need for RFID followed by its implementation decisions, (c) risks associated with consumer acceptance and consequences of incorrect implementation, an...

Simulation has been applied for the management of bed capacities in hospitals. However, the majority of these studies have ignored the application of this technique in specalized and integrated care units, where-in different wards, e.g., general ward, Intensive Therapy Unit (ITU), High Dependency Unit (HDU), are organized to provide patients differ...

The Society for Modeling and Simulation International (SCS) is celebrating its 60th anniversary this year. Since its inception, the Society has widely disseminated the advancements in the field of modeling and simulation (M&S) through its peer-reviewed journals. In this paper we profile research that has been published in the journal SIMULATION: Tr...

Discrete event simulation (DES) is a technique that is used by analysts to take informed decisions regarding an existing or proposed system of interest. DES models typically represent the processes associated with various business units. However, in the case of supply chains more than one business unit may need to be modelled as different organisat...

In this paper, the authors propose and discuss a conceptual model for examining factors affecting e-government adoption in Jordan. This study evaluates existing empirical studies that examine e-government adoption in developing and under-developed countries. These studies were based on pre-existing theoretical models for explaining and guiding thei...