Michael Sony

Michael Sony
University of the Witwatersrand | wits

M Eng PhD D.Sc. (Indl Engg)

About

109
Publications
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1,712
Citations

Publications

Publications (109)
Article
Purpose – ISO18404:2015 standard defines the proficiencies to the attainment of distinct competency levels with either Lean Manufacturing or Six Sigma or separately combined strategy Lean Six Sigma (LSS). The purpose of this paper is to perform a detailed investigation of the applicability of current Lean Six Sigma (LSS) competency standard in SMEs...
Article
Purpose – Quality 4.0 (Q4.0) is nascent, but many organisations have started their journeys on Q4.0. This study seeks to investigate the real-time organisational benefits and motivations for deploying Q4.0 and understand current Q4.0 initiatives along with the skills, challenges, and critical success factors required to implement Q4.0. Design/metho...
Article
Full-text available
Critical equipment failures in a meat processing plant can shut down the business unit, resulting in a loss of output and financial loss. Furthermore, many stakeholders face risks because of equipment failures. The purpose of this study is to model the failures of the critical equipment which will in turn aid in the analysis of failure patterns and...
Article
Purpose The main purpose of this study is to investigate Ishikawa’s statement that “95% of problems in processes can be accomplished using the 7 Quality Control (QC) tools” and explore its validity within the health-care sector. The study will analyze the usage of the 7 QC tools in the health-care service sector and the benefits, challenges and cri...
Article
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Purpose Operational excellence (OPEX) initiatives such as Lean, Six Sigma, Lean Six Sigma and Agile have some common characteristics that can be understood through their adoption in organizations. The objective of this research is to present the results of an online survey highlighting the most critical reasons for failure of OPEX initiatives. Des...
Article
Purpose This purpose of this study is to provide an overview of the current state of research on Lean Six Sigma (LSS) and Industry 4.0 and the key aspects of the relationships between them. The research analyses LSS's evolution and discusses the future role of LSS 4.0 in an increasingly digitalized world. We present the benefits and motivations of...
Article
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This research aims to assess the organisational readiness and maturity of continuous improvement (CI) deployment in a medical device manufacturer. A single case study approach was used, in an Irish medical device company with 500 indirect staff members. The data were collected through a quantitative survey, and results were used to provide practica...
Article
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Purpose Industry 4.0 (I 4.0) consists of numerous digital technologies applied in organizations strategically to add value to the customer. Different organizations have varying degrees of technological capability and strategic flexibility. This paper aims to explore the relationship between technological capability and strategic flexibility on succ...
Article
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Purpose The pandemic has reinforced the need for revamping the healthcare service delivery systems around the world to meet the increased challenges of modern-day illnesses. The use of medical cyber–physical system (MCPS) in the healthcare is one of the means of transforming the landscape of the traditional healthcare service delivery system. The p...
Article
This article discusses the four phases of the evolution of quality management. Each of the phases are discussed in terms of approach, features, Pros and Cons. By understanding these phases you will: • Deepen your understanding of quality management and how it’s characteristics have evolved over the last 100 years • Better understand where your qual...
Article
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Healthcare 4.0 is inspired by Industry 4.0 and its application has resulted in a paradigmatic shift in the field of healthcare. However, the impact of this digital revolution in the healthcare system on healthcare service quality is not known. The purpose of this study is to examine the impact of healthcare 4.0 on healthcare service quality. This s...
Article
Critical failure factors (CFFs) are the key factors where “things must go wrong” for the I4.0 implementation to be a failure or that do not meet the intended objectives. CFFs provide a set of indicators or identifiable conditions so that problems can be identified and addressed before they fail. This article uses an exploratory sequential mixed met...
Article
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Purpose The main objective of this study is to investigate what are the critical success factors that exist for continuous improvement (CI) methodology deployment in the Irish medical technology (MedTech) industry. The research will, in particular, seek to establish if the highly regulated nature of the global MedTech industry is an additional crit...
Article
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Covid-19 has forced most educational institutions around the world to migrate to online learning in an emergency mode to protect students from the pandemic. This sudden migration to online learning has created multi-dimensional demands on students. Therefore, student workload needs to be measured during online learning. The purpose of this study is...
Article
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Purpose Quality 4.0 incorporates the role of automation and digitization and provides competitive advantage for organizations by enhancing customer experience and increase profitability. The purpose of this study is to critically examine the organizational readiness factors for the successful implementation of Quality 4.0 implementation and assess...
Article
Full-text available
Critical equipment failures in a meat processing plant can shut down the business unit, resulting in a loss of output and financial loss. Furthermore, many stakeholders face risks because of equipment failures. The purpose of this study is to model the failures of the critical equipment which will in turn aid in the analysis of failure patterns and...
Article
Full-text available
This study aims to investigate the barriers that exist when implementing continuous improvement methodologies, such as Lean Six Sigma (LSS), within the Irish Pharma industry. The main finding of this study is that 45% of participants perceived that a highly regulated environment could be a barrier to continuous improvement implementation, while 97%...
Article
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Purpose The paper aims to investigate the pros and cons of having a standard for lean six sigma developed in 2015. The study follows up on a previous study by Antony et al. (2021) in more depth and aims to provide a more detailed investigation of various aspects of the standard. Design/methodology/approach A sequential mixed methodology was utilis...
Article
Industry 4.0 marks a new paradigm and has expanded its domain from theoretical concepts to real-world applications. Industry 4.0 is, however, still in the state of infancy and conceptual state wherein it is not clear as to how to incorporate many dynamic technological concepts in different sectors. Previous studies have conceptually delineated the...
Article
Purpose Multiple organisations which have attempted to implement lean production/manufacturing/thinking have failed to achieve significant benefits. Practitioners and researchers have identified the barriers that hinder successful implementation. This study first consolidates such lean implementation barriers that are common across all industry sec...
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Purpose Quality 4.0 is managing quality during the fourth industrial revolution. It is used by modern-day organizations as a strategy to compete and thrive in the marketplace. The purpose of this study is to analyze the potential impact of Quality 4.0 on organizational performance. Design/methodology/approach This study through an integrative lite...
Preprint
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Purpose Industry 4.0 is a new trend among organizations. Some organizations have been early adopters or later adopters of Industry 4.0. The purpose of this paper is to investigate how performance effects vary between early and late adopters of Industry 4.0. Design/methodology/approach This study applies a qualitative research methodology using gro...
Article
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Assessment and Reporting of Model Adequacy is an important step in the simulation modelling process. It stipulates the level of precision and accuracy, which are important features of the model predictions. In an academic research activity, an important step for model development is the process of the identification or accepting whether the model i...
Article
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Purpose Quality 4.0 has a unique potential to create a competitive advantage for organisations by improving customer experience and enhancing profitability. The purpose of this study is to examine Quality 4.0, the9; benefits, motivating factors, critical success factors and the skills required by quality professionals in the successful implementati...
Article
The purpose of this global study is to investigate the validity of Dr. Ishikawa's statement that “95% of problems in processes can be solved using the 7 Quality Control (QC) tools” in organizations. An online survey instrument was developed, disseminated, and responded to by a total of 456 senior quality professionals from five different continents...
Article
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Purpose Organizations use Industry 4.0 readiness models to evaluate their preparedness prior to the implementation of Industry 4.0. Though there are many studies on Industry 4.0 readiness models, the dimensions of readiness differ. Besides, there is no study empirically validating the readiness model in different sectors or types of organization. T...
Article
Decision making is integral for organizational success, and for that, the basic tenet is rationality. Yet, no decisions in the workplace are purely rational. Irrational decision-making behaviours are the irrational beliefs of employees. Irrational employee behaviours can cause a billion dollar revenue loss. The purpose of this paper is to study the...
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Purpose This paper aims to present and summarise the arguments for and against the ISO 18404 standard and the perceived advantages and disadvantages of implementing it. Design/methodology/approach A qualitative interview approach was utilised by interviewing a panel of leading academics and practitioners familiar with Lean Six Sigma. Findings The...
Article
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Purpose The main purpose of this study is to revisit Dr. Ishikawa's statement: “95% of problems in processes can be accomplished using the seven quality control (QC) tools” from his book “What is Quality Control?”. The authors are interested in critically investigating if this statement is still valid nowadays. It involves the analysis of the usage...
Book
Quality Management Principles and Policies in Higher Education provides emerging research exploring the theoretical aspects of quality management policies and applications within the educational field. Featuring coverage on a broad range of topics such as faculty involvement, administration practices, and critical success factors, this book is idea...
Article
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Purpose The COVID-19 pandemic lockdown has caught many educational institutions by surprise and warranted an abrupt migration from offline to online learning. This has resulted in an education change, without any time for due consideration, as regards its impact on musculoskeletal disorders (MSD) on students. The purpose of this study is to investi...
Article
Although quality is everyone's responsibility, one of the key members for the execution of quality in contemporary organizations is quality management practitioners. The purpose of this article is to investigate the qualifications and skills of quality management practitioners in various organizations at a global level and how these vary across onl...
Article
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Purpose Quality 4.0 is the new buzzword among quality professionals. There has been no empirical study of Quality 4.0 yet. Hence, the purpose of this paper is to investigate what are the motivations, barriers and readiness factors for Quality 4.0 implementation. Design/methodology/approach This study uses an online survey on senior quality profess...
Article
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SYNOPSIS Electrowinning consumes a substantial amount of electrical energy, and owing to the ever-increasing unit cost of electrical power there is a need to improve current efficiency in the process. This research was carried out to design a continuous quality improvement framework for improving electrowinning current efficiency by applying statis...
Chapter
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Lean Six Sigma is a powerful methodology that integrates the best of two distinct approaches to business excellence: Lean and Six Sigma. While Six Sigma focuses on the systematic reduction of variation within processes, the Lean approach aims for business growth through waste elimination and the continuous development of people. Given the advent of...
Article
Industry 4.0 is the digital transformation of the organization to meet the organizational goals and objectives. Industry 4.0 is making slow inroads in the Indian Engineering Industry. Therefore, there is a need for a study to understand the dynamics of the implementation in Indian Engineering Industry from a theoretical point of view. This study us...
Article
Full-text available
Industry 4.0 is the digital transformation of the organization to meet the organizational goals and objectives. Industry 4.0 is making slow inroads in the Indian Engineering Industry. Therefore, there is a need for a study to understand the dynamics of the implementation in Indian Engineering Industry from a theoretical point of view. This study us...
Article
Industry 4.0 is the current buzzword in the modern organization. Itpromises to revolutionize the Industry with automation and computing technologies. Indian Engineering Industry is the largest segment among the Indian Industries having a huge export potential. Industry 4.0 is making inroads into this high potential Industry in a gradual manner. The...
Article
Industry 4.0 is the current buzzword in the modern organization. Itpromises to revolutionize the Industry with automation and computing technologies. Indian Engineering Industry is the largest segment among the Indian Industries having a huge export potential. Industry 4.0 is making inroads into this high potential Industry in a gradual manner. The...
Article
Full-text available
For India to be a global economic superpower, the Indian Engineering Industry which at present is the largest foreign exchange earner must make its strong presence in the global markets. Industry 4.0 is one such initiative which has the power to transform the Indian Engineering Industry to be globally competitive along several strategic dimensions....
Article
The recent innovations in both industrialisation and informatisation technologies have culminated into a new generation of manufacturing paradigm. This manufacturing innovation promises mass customization due to flexibility in manufacturing, improved product quality and safety, new productivity levels, creation of smart products and services. Indus...
Article
Industry 4.0 has the potential to transform the Indian Engineering Industry to be globally competitive to satisfy the customer needs. However, Industry 4.0 implementation is gradually making its entry into the Indian markets. The first step before application of Industry 4.0 is to assess whether the organization is ready to apply Industry 4.0. Ther...
Article
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Quality 4.0 is about the digitalisation of quality management and is complimentary to the concept of Industry 4.0. Quality 4.0 is not a direct replacement of existing best-in-class quality management practices in organisations that have proven to work for many years. However, Quality 4.0 rather builds and improves the existing quality systems and p...
Article
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Industry 4.0 is one of the trending topics among the academicians and practitioners around the world. The pros and cons of Industry 4.0 are significantly important because it will help the organizations to make a sensible decision regarding its implementation. Though there are many studies on Industry 4.0, there is a dearth of academic literature w...
Article
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The purpose of this article is to identify and evaluate the limitations and emerging trends of Six Sigma from the perspectives of Six Sigma experts. The authors developed an online global survey and deployed the survey to 1250 Six Sigma experts of which 307 experts responded. The article finds integration of Six Sigma with Big Data to be the topmos...
Article
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The successful implementation of Industry 4.0 warrants a design of CPS architecture which considers the customer needs. The purpose of this paper is to develop the design of cyber-physical system (CPS) using 8 C architecture using the principles of LSS for a successful business system. Through an integrative literature review, this study analysis i...
Article
Purpose Lean Six Sigma (LSS) is a continuous improvement methodology that has been adopted by several companies as a strategy to increase their competitive advantage. However, due to the misuse of LSS theory in practice, a high rate of implementation failure results. There is a need for a structured and standardised framework to describe how the LS...
Article
Full-text available
Modern-day organisations compete in an economic environment which is hypercompetitive, fast and truly turbulent. The Covid-19 pandemic has dented the global economy in an unprecedented scale and doing business in these conditions is a multi-fold challenge. Quality has become an even more important aspect of competitiveness and will determine how an...
Article
Purpose Lean Six Sigma (LSS) is one of the most popular and widely used business improvement methodologies. However, many organizations discontinue LSS despite a plethora of studies on the critical success factors. The purpose of this study is to answer the research question how do organizations implement an effective LSS initiative? Design/method...
Article
Industry 4.0 promises the fourth industrial revolution by integration of cyber and physical worlds through technology. Industry 4.0 implementation will result in human interaction with technical system in a specialised manner. Therefore, Industry 4.0 will also be a socio (human related) and technical (nonhuman related) system in pursuit of a common...
Article
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Purpose Quality 4.0 is concerned with managing quality in the Industry 4.0 era. Specifically, its focus is on which digital tools are used to enhance an organization’s ability to reliably give customers high-quality products. The purpose of this paper is to investigate the key ingredients for the effective implementation of Quality 4.0. Design/met...
Article
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Lean Six Sigma (LSS) is one of the most widely used business improvement initiatives in both manufacturing and service organizations. For a modern organization to sustainably exist in society, the impact of business initiatives such as LSS should affect social dimensions. This study analyzes the impact of LSS on different dimensions of social perfo...
Article
Purpose The purpose of this paper is to carry out an empirical study of the limitations and emerging trends of Six Sigma in manufacturing and service companies. Design/methodology/approach The authors developed an online survey instrument based on the existing literature addressing the current limitations and emerging trends of Six Sigma in manufa...
Article
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The physical environment around transmission lines plays a major role in the resulting reliability of the power network. The inclusion of weather in the failure and repair process will lead to realistic modelling of the power network. This article suggests a modelling methodology to take into account weather-related failures. Besides a maintenance...
Article
Modern organisations are in search of initiatives which will enable them to be sustainable as well as gain a competitive advantage. Lean, Six Sigma and Green initiatives are some of the widely used tools which aid the organisation to be sustainable. Recent studies have suggested that the integration of Green and Lean Six Sigma (LSS) will create a p...
Article
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Industry 4.0 symbolizes the fourth industrial revolution and the current trend of automation and data exchange in manufacturing technologies. The purpose of this article is to examine the research question on how to successfully implement Industry 4.0 in organizations. This study through a systematic literature review protocol proposed by Tranfield...
Article
Purpose Six Sigma is a well-established powerful business strategy for achieving operational excellence (OPEX). However, previous studies have suggested that the Six Sigma may negatively impact organizational creativity and innovation. The C-K theory is one of the most widely used technique for design reasoning which promotes the creativity and inn...
Article
Industry 4.0 commonly referred as the fourth industrial revolution, has the potential to transform the modern organization in the way the products are designed, manufactured, delivered and serviced. The implementation of Industry 4.0 is a challenge for the organizations because there is hardly any universally accepted framework. Therefore, it is di...
Article
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Many Organizations are implementing operational excellence initiatives to be competitive in the industry. The initial results are very encouraging but subsequently, it was difficult for many organizations to sustain the initial success. The purpose of this paper is to investigate how to implement a sustainable operational excellence initiative in t...
Article
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Purpose Lean Six Sigma (LSS) has been one of the most widely used quality improvement initiatives over the last decade. However, the success rate of LSS is dismally poor, and most organizations discontinue LSS initiatives prematurely. The purpose of this paper is to answer the question why do organizations discontinue LSS initiatives? Design/meth...
Article
Six Sigma has been one of the most popular initiatives to improve management processes over the past few decades. Amidst the success stories on the Six Sigma, there exist some literature studies on the criticisms of Six Sigma. The purpose of this paper is to analyze the existing literature on the criticisms of Six Sigma through a systematic literat...
Article
Purpose The purpose of this paper is to evaluate the limitations and emerging trends of Six Sigma through an empirical study. Six Sigma is one of the most powerful business process improvement strategies used by numerous World Class corporations for over three decades. A handful of existing publications address some limitations and potential trends...
Article
Full-text available
Abstract Purpose-Industry 4.0 is the present trend in automation and data exchange in organizations. However, till today, there is no generic and common understanding in terms of assessing the Industry 4.0 readiness for organizations. The purpose of this paper is to identify the key ingredients for assessing Industry 4.0 readiness for organizations...
Article
Full-text available
Purpose Lean Six Sigma is a most widely used technique in quality management. In manufacturing and service industries, this technique is used for process excellence. In the power sector, there has been hardly any study on the usage of LSS. Can LSS transform the ailing power sector organization from frog into princes? The purpose of this paper is to...
Article
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Abstract: LSS is one of the most widely implemented initiatives within the organisations. Employees are one of the most important factors for its success. However, due to the absence of an implementation framework, it creates a complex environment for the employees. The purpose of this paper is to examine the different dimensions an employee must a...
Article
Power system blackouts cause huge financial losses for the society and power utilities. Two types of blackouts have been identified. One involving load loss due to transmission lines reaching its limits and other involving failures of multiple transmission lines. Technologically advanced electricity transmission networks work in a financially just...
Chapter
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Resource-based theory (RBT) is one of the most popular paradigms in operations management. Lean Six Sigma (LSS) is the most widely used business improvement initiative for the last two decades. The previous LSS frameworks were concentrated on the LSS processes, and none of them proposed a link between organizational strategy, organizational resourc...
Chapter
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Modern day organizations have begun to implement the green supply chain management (GSCM) practices in response to demand from various stakeholders which includes customers to create products and services that are environmentally sustainable. The digital technology has been a boon in erstwhile supply chain management practices. However, the impact...
Article
The paper aims to study the impact of four dimensions of workplace spirituality (compassion, meaningful work, mindfulness and transcendence) proposed by Petchsawang and Duchon (2009, 2012) on job satisfaction. The impact of moderating variables like gender, chronological age and work experience is also considered in this research. Finally, job sati...
Article
All other things being equal, it is the quality of decisions which decide the fate of any organization. Hence, decision-making is critical to the success and growth of any organization. Yet the decisions in organization are many times irrational. Previous research has suggested that billion dollars are lost due to irrational decisions. The purpose...
Chapter
Full-text available
Lean supply chain management is one of the emergent fields of interest among academics and practitioners. Many organizations are using Lean principles in their supply chain. However, the success of the initiatives is mixed. The purpose of this chapter is to evaluate existing literature on Lean supply chain management and sustainability to construct...
Article
There has been a large interest in household energy saving measures as they are major consumers of energy. The higher level of awareness need not culminate into the house hold Energy savings. Intervention studies like financial, non-financial rewards have suggested short-term impacts. Long-term or sustainable impact of energy saving measures have b...
Article
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Lean Management (LM) is one of the most widely used business strategies for the last three decades. Industry 4.0 shows all the promise of the fourth industrial revolution using automation technologies like cyber-physical systems, internet of things and cloud computing. The purpose of this paper is to propose an integration model of Industry 4.0 and...
Book
Green marketing meets the present needs of the consumer and business, while also preserving or enhancing the ability of the future generations to meet their needs. The chapter deals with customers’ willingness to pay for green marketing initiatives. The chapter explores the managerial perspective using a qualitative inquiry using interpretative phe...