Michael Rosemann

Queensland University of Technology | QUT · Information Systems School

Process science is the interdisciplinary study of socio-technical processes. Socio-technical processes involve coherent series of changes over time, entailing actions and events that include humans and digital technologies. The ubiquitous availability of digital trace data, combined with advanced data analytics capabilities, offer new and unprecede...

Digitization provides entirely new affordances for our economies and societies. This leads to previously unseen design opportunities and complexities as systems and their boundaries are redefined, creating a demand for appropriate methods to support design that caters to these new demands. Conceptual modeling is an established means for this, but i...

The academic and professional BPM discipline is concentrated on process performance and conformance. However, changing consumer demand patterns, ESG requirements and concepts such as conscious capital have increased the pressure to create more than ‘transactional value’ from business processes. One such consequence is the requirement to provide tru...

A citizen-centric view is key to channeling technological affordances into the development of future cities in which improvements are made with the quality of citizens’ life in mind. This paper proposes City 5.0 as a new citizen-centric design paradigm for future cities, in which cities can be seen as markets connecting service providers with citiz...

Zusammenfassung Digitale Transformation ist für Unternehmen in allen Branchen ein Muss und erfordert sowohl die Weiterentwicklung von bestehenden Geschäftsmodellen, als auch gleichzeitig die Entwicklung neuer digitaler Geschäftsmodelle. Die Digitalisierung bietet Unternehmen hierbei zahlreiche Möglichkeiten für die systematische Wiederverwendung un...

It may be tempting for researchers to stick to incremental extensions of their current work to plan future research activities. Yet there is also merit in realizing the grand challenges in one’s field. This paper presents an overview of the nine major research problems for the Business Process Management discipline. These challenges have been colle...

Business Process Management (BPM) is an integrative management discipline dedicated to understanding and shaping how organizations conduct and continuously improve the way they work (Becker et al. 2003, Hammer 2015, Dumas et al. 2018). As such, BPM recognizes the structured flow of activities, business processes, as an asset of significance and as...

In an increasingly data-rich environment, new opportunities for the domain of Business Process Management are created based upon identifying, interpreting, and acting on new and earlier signals. This shifts the focus from process execution to process initiation. Process latency is defined as the time from occurrence of a need to the start of the re...

Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entir...

Exogenous shocks, such as COVID-19, significantly change fundamental premises on which economies and individual organizations operate. The light-asset nature of digital technologies provides the potential to not only facilitate an immediate crisis response, but also to catalyze novel innovation types to address the societal and economic changes cau...

Purpose – Business process modelling integrates and visualizes relevant information essential for managing day-to-day business operations. It plays a critical role in the design and execution of business transformations. Recognizing the role of process modelling, a large number of modelling languages, methods and techniques have been developed, eac...

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as c...

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis , design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...

This article presents a tool – the BPM Billboard – which has been developed to capture all relevant aspects of a successful BPM approach in a “one-page- representation”. The Billboard was first presented as part of the new BPM Cases Book (vom Brocke, Mendling, et al., 2021a) , and it is used in many projects, now, also supported by Signavio and SAP...

Digitalization presents companies with abundant opportunities, i.e., action possibilities leading to new products, services, and business models. Specifically, digital opportunities for incumbents require attention as their resource base can be both asset and liability, and the interplay between incumbents’ resources and digital opportunities is ha...

The only constant in our world is change. Why is there not a field of science that explicitly studies continuous change? We propose the establishment of process science, a field that studies processes: coherent series of changes, both man-made and naturally occurring, that unfold over time and occur at various levels. Process science is concerned w...

Organizations across all sectors and industries are facing the need for structural change towards a digital future. Rapid developments in digital technologies and their easy accessibility are changing organizations’ competitive environment and require the design and implementation of a sustainable digital transformation. To master this organization...

This chapter introduces the BPM Billboard as a tool for planning and scoping Business Process Management (BPM) projects and programs. The BPM Billboard is grounded in the belief that BPM is a means to an end, not the end itself. It links BPM initiatives to strategic objectives and ensures that BPM creates tangible results toward achieving those obj...

Opportunities, that is, action possibilities for innovative business models, goods, services and processes, particularly affect idea generation, which is vital for innovation success. Capitalizing on opportunities requires complementing predominating problem‐centred innovation approaches. Despite mature knowledge on idea generation, there is still...

Since its development in the field of ecological psychology, the concept 'affordances' has been prone to various adaptations. This is most evident in information systems (IS) research, where rapid developments and the generativity of today's digital technologies require a fast advancement of affordances theorization. Frequent but stepwise progress...

Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capa...

This chapter of the BPM Cases Book (Vol. 2) introduces the BPM Billboard as a tool for planning and scoping Business Process Management (BPM) projects and programs. The BPM Billboard is inspired by the belief that BPM is a means to an end, not the end itself. It serves to link BPM initiatives clearly to strategic objectives and to derive tangible B...

The ongoing digital transformation and internationalization of business processes cause a shift towards a more collaborative nature of processes. In such collaborations, different organizations execute separate parts of the process autonomously. This fragmentation leads to uncertainty regarding the correct execution of activities, the proper workfl...

This book is a sequel and extension to the book "Business Process Management Cases“, published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM). The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic...

IS researchers' assessment of blockchain’s business value varies considerably, resulting in diverging recommendations on how companies should apply the technology. To develop a more uniform understanding of the potential of blockchain, we propose an affordances perspective to identify action potentials of blockchain. We apply a critical realist per...

Recently, business processes started to become more collaborative by nature. Prominent examples of collaborative processes can be found in domains such as supply chain management, e-commerce, and in the realm of online multi-sided platforms. These types of collaborations are characterized by the fact that a collaborator's subprocess execution is us...

The shortening of product life-cycles accompanied by the rapid development of new products and dissolving industry boundaries are indicative of a multitude of potentially disruptive threats. The survival of incumbents depends on their capability to effectively anticipate and manage such threats. Thus, the early anticipation of disruptive threats to...

In recent years, the advancing digitization and internationalization of business processes led to increasing inter-organizational collaboration. In such collaborative processes, different organizations work together towards a single objective. Usually, subprocesses carried out by one collaborator are beyond the domain of influence of all other coll...

The dominating process lifecycle models are characterized by deductive reasoning; that is, during the process analysis stage, problem-centered approaches such as Lean’s seven types of waste are used to identify pain points (e.g., bottlenecks), and defined response patterns are deployed to overcome these. As a result, exploitative business process m...

In recent years, the advancing digitization and international-ization of business processes led to increasing inter-organizational collaboration. In such collaborative processes, different organizations work together towards a single objective. Usually, subprocesses carried out by one collaborator are beyond the domain of influence of all other col...

An organization's workforce plays a crucial role for the success of digital transformation, as employees need to comprehend and deploy the capabilities of digital technologies. Consequently, cultivating a new level of Digital Intelligence is recognized as one of the most significant workforce challenges on the organizational level. However, this co...

The digitalization of the economy and society overall has a significant impact on customers’ shopping behavior. After being conditioned by experiences in entertainment or simple Internet search, customers increasingly expect that a smart shopping assistant understands his/her shopping intentions and transfers these to shopping recommendations. Thus...

Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capa...

Longitudinal studies point to the global erosion of trust in institutions and their business processes. As a result, the provision of trusted processes has become a new design criterion that exceeds the traditional Business Process Management (BPM) goals of time, cost, and quality, and also goes beyond security and privacy concerns. The notion of t...

Competition is forcing organizations to constantly innovate and identify ways to deliver high quality services and products. The Business Process Management (BPM) discipline has contributed by providing a rich set of analysis and re-design techniques. However, BPM methods and guidelines are often driven by process standardization and economies of s...

The focus of the Information Systems (IS) research on trust has been on the perception of trust and explaining the concept in terms of its antecedents. The merits of this descriptive and explanatory knowledge notwithstanding, the usefulness and applicability of this knowledge for organizations that aim at actively influencing their trust position i...

The act of structuring organizations for different purposes, perspectives and stakeholders in the form of conceptual modelling has a long tradition. Depending on the economic context, the type and focus, i.e. the what, why and how of these models has changed significantly over the past decades. From an initial focus on sound models capturing system...

The digital economy is highly volatile and uncertain. Ever-changing customer needs and technical progress increase the pressure on organizations to continuously improve and innovate their business processes. The ability to anticipate incremental and radical process changes required in the future is a critical success factor. However, organizations...

(Note that we have updated the paper to the accepted version on 23 Jan 2018) Blockchain technology offers a sizable promise to rethink the way inter-organizational business processes are managed because of its potential to realize execution with- out a central party serving as a single point of trust (and failure). To stimulate research on this pro...

New technologies such as blockchain are predicted to enable new service offers and ways to conduct service operations. While the technological possibilities have been explored intensively, the adoption rate among many service companies is still slow based on current technology adoption observations. An important reason for the slow adoption is miss...

The Internet of Things (IoT) is recognised as one of the most disruptive technologies in the market as it integrates physical objects into the networked society. As such, the IoT also transforms established business-to-customer interactions. Remote patient monitoring, predictive maintenance, and automatic car repair are examples of evolving busines...

in: BPTrends.BPM Analysis, Opinion and Insight, July, 2017 http://www.bptrends.com/business-process-management-in-the-digital-age/

This article argues we need to move into a new type of BPM.in the digital age. We declare that this is not an evolution from the existing base, it's a paradigm shift. For BPM to remain relevant, we fundamentally have to reconsider its overall ambition and ultimately its place in an economic environment which looks very different from the industrial...

Sharing Economy businesses have become very popular recently but there is little guidance available on how to develop the respective business models. We faced this problem during a consortium research project for developing a service for electric vehicle charging that adopts the paradigm of Peer-to-Peer Sharing and Collaborative Consumption (P2P SC...

Advances in Information Technology (IT) have changed the nature of services, letting it become increasingly digitized. Pro-active services represent a new kind of digital service delivery model promising added value for the receiver of the service who can consume a service without being concerned about its initiation. However, research has provided...

Purpose – In a world of ever-changing corporate environments and reduced product life cycles, most organizations cannot afford anymore to innovate on their own. Hence, they open their inno-vation processes to incorporate knowledge of external sources and to increase their innovation potential. As the shift towards open innovation (OI) is difficult...

Purpose – The purpose of this paper is to propose a method for identifying business process-relevant contextual information that is likely to impact on the process goal. The ORGANON method describes a semi-structured procedural guide alongside with a set of criteria and a matrix for analyzing ontological transactions, which can be used to identify...

Understanding activities of individuals is of major importance because their actions are the main foundation of economic activity. However, there is a lack of understanding with regard to how individual activities are characterised. Thus, we develop a first conceptual classification for individual activities extending the view on business processes...

A book where each of 33 authors answer a few of 15 questions about BPM

Organisations use Enterprise Architecture (EA) to reduce organisational complexity, improve communication, align business and information technology (IT), and drive organisational change. Due to the dynamic nature of environmental and organisational factors, EA descriptions need to change over time to keep providing value for its stakeholders. Emer...

In recent years, enterprise architecture (EA) has captured increasing interest as a means to systematically consolidate and manage various enterprise artefacts in order to provide holistic decision support for business/IT alignment and business/IT landscapes management. To provide a holistic perspective on the enterprise over time, EA frameworks ne...

Purpose: In the past channel literature has looked to other disciplines in developing and refining their theories, models and methods in order to evolve the field. This paper traces such history and highlights the substantial changes caused by the digital age. In light of this, the inclusion of design theory into future channel management is presen...

Purpose – This study aims to gain a clearer understanding of digital channel design. The emergence of new technologies has revolutionised the way companies interact and engage with customers. The driver for this research was the suggestion that practitioners feel they do not possess the skills to understand and exploit new digital channel opportuni...

The Internet of Things is widely regarded as one of the most disruptive technologies as it integrates Internet-enabled physical objects into the networked society and makes these objects increasingly autonomous partners in digitised value chains. After transforming internal processes and enhancing efficiency, the Internet of Things yields the poten...

Organizational and technological systems analysis and design practices such as process modeling have received much attention in recent years. However, while knowledge about related artifacts such as models, tools or grammars has substantially matured, little is known about the actual tasks and interaction activities that are conducted as part of an...

Business process management (BPM) is dedicated to analyzing, designing, implementing, and continuously improving organizational processes. While early contributions were focusing on the (re-)design of single processes, contemporary research calls for a more holistic view on the management of organizational processes. To that end, BPM is understood...

Googling the term “Business Process Management†in May 2008 yields some 6.4 million hits, the great majority of which (based on sampling) seem to concern the so-called BPM software systems. This is ironic and unfortunate, because in fact IT in general, and such BPM systems in particular, is at most a peripheral aspect of Business Process Managem...

A Reference Syllabus for Business Process Management Business Process Management (BPM) has become one of the most important competences for information professionals. The potential of BPM lies particularly in the integration of advanced information technology and organizational and managerial methods in order to foster and leverage business innova...

Software as a Service (SaaS) can provide significant benefits to small and medium enterprises (SMEs) due to advantages like ease of access, 7*24 availability, and utility pricing. However, underlying the SaaS delivery model is often the assumption that SMEs will directly interact with the SaaS vendor and use a self-service approach. In practice, we...

This paper investigates how Enterprise Architecture (EA) evolves due to emerging trends. It specifically explores how EA integrates the Service-oriented Architecture (SOA). Archer's Morphogenetic theory is used as an analytical approach to distinguish the architectural conditions under which SOA is introduced, to study the relationships between the...

Business Process Management has substantially matured over the last two decades. The techniques, methods and systems available to scope, model, analyze, implement, execute, monitor and even mine a process have been scientifically researched and can be in most cases deployed in practice. In fact, many of these BPM capabilities are nowadays a commodi...

The management of risk in business processes has been the subject of active research in the past few years. Potentially, many benefits can be obtained by integrating the two traditionally separated fields of risk management and business process management, including the ability to minimize risks in business processes by design and to mitigate such...

This paper introduces a modified Kano approach to analysing and classifying quality attributes that drive student satisfaction in tertiary education. The approach provides several benefits over the traditional Kano approach. Firstly, it uses existing student evaluations of subjects in the educational institution instead of purpose-built surveys as...

Finding human resources with the required set of skills, experience, and availability to execute an activity at a specific moment, is a socio-technical challenge for enterprises that use business-process aware systems. On an intra-organizational level, there exists an increasing body of knowledge for automated human-resource management. However, th...

Companies require new strategies to drive growth and survival, as the fast pace of change has created the need for greater business flexibility. Therefore, industry leaders are looking to business innovation as a principle source of differentiation and competitive advantage. However, most companies rely heavily on either technology or products to p...

The ability to steer business operations in alignment with the true origins of costs, and to be informed about this on a real-time basis, allows businesses to increase profitability. In most organisations however, high-level cost-based managerial decisions are still being made separately from process-related operational decisions. In this paper, we...

A range of influences, both technical and organisational, has encouraged the wide spread adoption of Enterprise Systems (ES). Nevertheless, there is a growing consensus that Enterprise Systems have in many cases failed to provide expected benefits. The increasing role of, and dependency on ES (and IT in general), and the ‘uncertainty’ of these larg...

We surveyed 95 global respondents, largely from Fortune 500 organizations, between December 2012 and February 2013 regarding the Business Process Management practices of their organizations. We found that • BPM efforts are mainly driven by the desire for efficiency, compliance, and quality, while agility and integration were mentioned less freque...

This paper proposes that critical realism can provide a useful theoretical foundation to study enterprise architecture (EA) evolution. Specifically it will investigate the practically relevant and academically challenging question of how EAs integrate the Service-oriented Architecture (SOA). Archer’s Morphogenetic theory is used as an analytical ap...

Software as a Service (SaaS) is anticipated to provide significant benefits to small and medium enterprises (SMEs) due to ease of access to high-end applications, 7*24 availability, utility pricing, etc. However, underlying SaaS is the assumption that SMEs will directly interact with the SaaS vendor and use a self-service model. In practice, we see...