Michael Möhring

Michael Möhring
Munich University of Applied Sciences | HM · Department of Computer Science and Mathematics

Dr.-Ing., M. Sc., B.Sc.

About

101
Publications
80,365
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1,095
Citations

Publications

Publications (101)
Chapter
Digital Twins are a new and important technology used in many areas like industry 4.0. When it comes to the implementation of Digital Twins several challenges can occur for enterprises. Currently, research is lacking about empirical insights into the challenges of implementing Digital Twins. The paper shows empirical research results based on an ex...
Chapter
Platforms and their surrounding ecosystems are becoming increasingly important components of many companies' strategies. Artificial Intelligence, in particular, has created new opportunities to create and develop ecosystems around the platform. However, there is not yet a methodology to systematically develop these new opportunities for enterprise...
Chapter
Full-text available
The importance to cope with online fake reviews in Tourism becomes more and more evident. In the hotel sector hoteliers as well as guests often struggle with the challenges to separate true and fake reviews from each other. Therefore, our research introduces HOTFRED - a flexible hotel fake review detection system - as part of an on-going research p...
Chapter
A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processe...
Chapter
A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processe...
Article
Purpose This paper aims to investigate actual tourist customer visiting behavior with behavioral data from Google Popular Times to evaluate the extent that such an online source is useful to better understand, analyze and predict tourist consumer behaviors. Design/methodology/approach Following six hypotheses on tourist behavior, a purpose-built s...
Chapter
Intelligent systems and services are the strategic targets of many current digitalization efforts and part of massive digital transformations based on digital technologies with artificial intelligence. Digital platform architectures and ecosystems provide an essential base for intelligent digital systems. The paper raises an important question: Whi...
Article
Predictive maintenance has the potential to improve the reliability of production and service provisioning. However, there is little knowledge about the proper implementation of predictive maintenance in research and practice. Therefore, we conducted a multi-case study and investigated underlying conditions and technological aspects for implementin...
Conference Paper
Full-text available
Smart contracts are highly relevant due to their support for new decentralized business models and processes. We empirically investigate the benefit of implementing smart contracts. Our approach measures the benefit by capturing the impact of implementing smart contracts on processes directly. Thus, our research supersedes previous research that us...
Chapter
Presently, many companies are transforming their strategy and product base, as well as their culture, processes and information systems to become more digital or to approach for a digital leadership. In the last years new business opportunities appeared using the potential of the Internet and related digital technologies, like Internet of Things, s...
Conference Paper
Full-text available
Reducing value co-destruction in Tourism An exploration of consumer strategies to detect fake online service reviews.
Article
Full-text available
Zusammenfassung Die Zuverlässigkeit der IT-Services ist die Voraussetzung für die reibungslose Ausführung von Geschäftsprozessen und entscheidet so wesentlich über den wirtschaftlichen Erfolg von Unternehmen. Um den Ausfall von IT-Services zu vermeiden, ist es wichtig ihre Resilienz zu erhöhen also ihre Fähigkeit den Ausfall von untergeordneten IT-...
Poster
Full-text available
Smart contracts provide trust between transaction partners without integrating a third party. Practice has already noticed their advantages and enterprises are increasingly using smart contracts. However, research is still under development and a common scientific foundation is still missing. This paper responds to that gap. The results we found an...
Chapter
Enterprises are presently transforming their strategy, culture, processes, and their information systems to become more digital. The digital transformation deeply disrupts existing enterprises and economies. Digitization fosters the development of IT systems with many rather small and distributed structures, like Internet of Things or mobile system...
Chapter
Revenue management information systems are very important in the hospitality sector. Revenue decisions can be better prepared based on different information from different information systems and decision strategies. There is a lack of research about the usage of such systems in small and medium-sized hotels and architectural configurations. Our pa...
Chapter
For a long time, geographical distances restricted competition, nowadays competition is global. Thus, companies must build up strategies to cope with this situation. Individualized products could help enterprises to retain customers and their market position due to a differentiated supply. In this research paper we discuss 3D-printing processes as...
Conference Paper
Full-text available
Blockchain technology enables a lot of knowledge possibilities in an even more digital business environment. Besides the well-known bitcoin application, another implementation so called smart contracts recently arised. Smart contracts profit from the blockchain mechanism benefits (e.g., transaction security). A huge advantage of smart contracts is,...
Article
A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processe...
Conference Paper
The advance of information technology impacts Tourism more than many other industries, due to the service character of its products. Most offerings in tourism are immaterial in nature and challenging in coordination. Therefore, the alignment of IT and strategy and digitization is of crucial importance to enterprises in Tourism. To cope with the res...
Conference Paper
Digitization of societies changes the way we live, work, learn, communicate, and collaborate. In the age of digital transformation IT environments with a large number of rather small structures like Internet of Things (IoT), Microservices, or mobility systems are emerging to support flexible and agile digitized products and services. Adaptable ecos...
Article
Retouren im B2C-Onlinehandel nehmen kontinuierlich zu und sind kostenintensiv. Das präventive Retourenmanagement versucht diesen entgegenzuwirken. Zur Implementierung des präventiven Retourenmanagements müssen verschiedene Daten im ERP-Umfeld gesammelt und ausgewertet werden. Starre Entscheidungsregeln behindern eine kunden- und produktorientierte...
Chapter
Customer-Relationship-Management (kurz: CRM) ist eines der zentralen Schlagworte in Wissenschaft und Praxis [13]. Seinen Ursprung hat das CRM im Relationship-Marketing (RM) [14, 15]. Dessen Gegenstand ist es, Kundenbeziehungen und Netzwerke in den Fokus des Marketings zu rücken und dadurch eine langfristige und individuelle win-win-Beziehung zwisch...
Chapter
Im nachfolgenden wird ein komprimierter Überblick über mögliche Public Cloud-CRM-Lösungen am Markt aufgezeigt. Prinzipiell existieren auf Basis unserer Erfahrung zwei grundlegende Möglichkeiten.
Chapter
Basierend auf den Einflussfaktoren zur Nutzung von Public Cloud CRM (vgl. Kap. 4) muss eine Entscheidung getroffen werden, ob eine CRM in der Public Cloud im Unternehmen eingeführt werden soll.
Chapter
Public Cloud-Lösungen wie CRM werden für Unternehmen immer wichtiger. Für viele Unternehmen kann dies ein richtiger Weg sein, um die Bereitstellung eines guten CRM-Instrumentariums zu gewährleisten. Die Entscheidung für diese Lösung ist jedoch mit vielen Fragen verbunden, welche im Einzelfall und unter Abwägung vieler Gesichtspunkte geschehen muss.
Chapter
Cloud-Computing ist ein Ansatz, der darauf fokussiert, die Arbeitsteiligkeit im IT-Bereich zu erhöhen [5]. Im Gegensatz zu früheren Ansätzen setzt Cloud-Computing stark auf die Automatisierung von Dienstleistungen und ist sehr stark technologiegetrieben [48].
Chapter
Customer-Relationship-Managementsysteme in der Cloud können entweder durch das Unternehmen selbst betrieben werden oder bspw. über einen externen Anbieter in der Public Cloud realisiert werden.
Book
Dieses essential stellt fundiert und praxisorientiert die Grundlagen von CRM in der Public Cloud dar. Das Autoren-Team gibt einen grundlegenden Einblick in das Cloud-Computing basierte Customer Relation Management und zeigt auf, welche Faktoren die Kombination der beiden beeinflussen. Sie erfahren, wie ein Public-Cloud-CRM-System eingeführt werden...
Conference Paper
Digitization transforms business process models and processes in many enterprises. However, many of them need guidance, how digitization is impacting the design of their information systems. Therefore, this paper investigates the influence of digitization on information system design. We apply a two-phase research method applying a literature revie...
Article
The convenience and ease of online shopping reduce consumers’ risk perceptions, which encourages the continued growth of online retailing but also may force online retailers to deal with expensive and excessively high product return rates. Despite efforts by e-commerce management practitioners and scholars to identify determinants of customer produ...
Conference Paper
Full-text available
Social networks, smart portable devices, Internet of Things (IoT) on base of technologies like analytics for big data and cloud services are emerging to support flexible connected products and agile services as the new wave of digital transformation. Biological metaphors of living and adaptable ecosystems with service-oriented enterprise architectu...
Conference Paper
Digitization changes business processes and enterprise architectures in many sectors. In the Tourism sector more and more data must be analyzed and integrated into business processes. Therefore, the current architecture must be changed to a more flexible, data-driven one. Besides the basements of current Tourism application, we investigate which sc...
Article
Full-text available
The obvious fierceness of the discussions about Bitcoin makes it necessary to carve out the facts in a more clearly and precisely manner. Therefore, it is important to clarify what influences the benefits of using Bitcoin by using empirical research. This paper addresses the following research question: What influences the benefit of using Bitcoin?...
Chapter
The digital transformation of our society changes the way we live, work, learn, communicate, and collaborate. The digitization of software-intensive products and services is enabled basically by four megatrends: Cloud Computing, Big Data Mobile Systems, and Social Technologies. This disruptive change interacts with all information processes and sys...
Chapter
The discipline of Enterprise Architecture Management started using a model-driven approach. In contrary to the model-driven approaches, our approach follows strives to tap also the information contained in the operational systems that support IT-Service-Management. Therefore, this paper aims at indicating the increased capabilities of Enterprise Ar...
Article
Full-text available
Zusammenfassung Configuration-Management-Databases (CMDBs) stellen einen zentralen Speicher für die Verwaltung aller Informationen und Beziehungen in IT-Infrastrukturen dar. Sie dienen Unternehmen für die Entscheidungsunterstützung. Aufgrund ihrer Graph-orientierten Grundstruktur liegt ihre Implementierung auf Basis von modernen Graph-Datenbankensy...
Conference Paper
Full-text available
Improving the quality and efficiency of modeling is an important goal of many research approaches. A number of influence factors outside the modeling environment are investigated. To measure the influence objective measures are necessary. Therefore, this paper strives to create a foundation for such a measures, by measuring the influence of caffein...
Conference Paper
Full-text available
Popularity in social networks is a significant indicator of social success in western societies. The social capital within social networks has become an important element of social status. Therefore, the paper investigates why some users on Facebook receive more likes than others. The authors created eight hypotheses to test the influence of determ...
Conference Paper
“Search engine (optimization) visibility indices” or also called “SEO visibility indices” are a widespread and important key performance indicator in the SEO-Communities. SEO visibility indices show the overall visibility of a website regarding the search engine result page (SERP). Although search engine visibility indices are widespread as an impo...
Article
Full-text available
The digitization of our society changes the way we live, work, learn, communicate, and collaborate. The Internet of Things, Enterprise Social Networks, Adaptive Case Management, Mobility systems, Analytics for Big Data, and Cloud services environments are emerging to support smart connected products and services and the digital transformation. Biol...
Conference Paper
Digitization is more than using digital technologies to transfer data and perform computations and tasks. Digitization embraces disruptive effects of digital technologies on economy and society. To capture these effects, two perspectives are introduced, the product and the value-creation perspective. In the product perspective, digitization enables...
Conference Paper
The Internet of Things, Enterprise Social Networks, Adaptive Case Management, Mobility systems, Analytics for Big Data, and Cloud services environments are emerging to support smart connected products and services and the digital transformation. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self-optimizi...
Conference Paper
Full-text available
Customer Relationship Management is about managing the core asset of a company – its relationship with customers. Confiding such an important asset to an external service provider requires special attention. Therefore, we investigated which factors influence the willingness of companies, especially in Europe to use CRM in a public cloud environment...
Chapter
The Internet of Things (IoT), Enterprise Social Networks, Adaptive Case Management, Mobility systems, Analytics for Big Data, and Cloud services environments are emerging to support smart connected products and services and the digital transformation. Biological metaphors of living and adaptable ecosystems with service-oriented enterprise architect...
Chapter
An enormous amount of data in the context of business processes is stored as images. They contain valuable information for business process management. Up to now this data had to be integrated manually into the business process. By advances of capturing it is possible to extract information from an increasing number of images. Therefore, we systema...
Book
The digital transformation of our society changes the way we live, work, learn, communicate, and collaborate. The digitization of software-intensive products and services is enabled basically by four megatrends: Cloud computing, big data mobile systems, and social technologies. This disruptive change interacts with all information processes and sys...
Conference Paper
Full-text available
Excellence in IT is a key enabler for the digital transformation of enterprises. To realize the vision of Digital Enterprises it is necessary to cope with changing business requirements and to align business and IT. In order to evaluate the contribution of Enterprise Architecture Management to these goals, our paper explores the impact of various f...
Article
In und außerhalb von Unternehmen und Organisationen fallen immer mehr unstrukturierte Daten an. Diese sollten für die Steigerung der Wettbewerbsfähigkeit genutzt werden. Dabei sind vor allem verschiedene heterogene Informationssysteme zu integrieren und Softwarewerkzeuge im Umfeld des Machine Learning anzuwenden. Der vorliegende Beitrag zeigt vor a...
Conference Paper
Full-text available
Online-Händler sind Nutznießer der Digitalisierung aber für sie entstehen auch neue Risiken in der digitalen Gesellschaft. So hat die anonyme Käufer-Verkäufer-Beziehung sowie die fehlende reale Einschätzung des Produkts vor dem Kauf dazu geführt, dass Rechte wie das Produkte zurückzusenden viel häufiger ausgeübt werden als früher im stationären Ein...
Conference Paper
Full-text available
Excellence in IT is both a driver and a key enabler of the digital transformation. The digital transformation changes the way we live, work, learn, communicate, and collaborate. The Internet of Things (IoT) fundamentally influences today’s digital strategies with disruptive business operating models and fast changing markets. New business informati...
Conference Paper
The digitization of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the context of digitization since years. Our aim is to support flexibility and agile transformations for both business domains and re...
Conference Paper
Full-text available
Local clothing retailers compete with online retailers but have difficulties to increase cross-selling revenues. Therefore, a data-driven sales process is conceptualized that uses data from social software in order to increase revenue. It identifies and tracks the customer using RFIDs in customer loyalty cards. By these means, social data can be us...
Conference Paper
Full-text available
The Internet of Things (IoT) fundamentally influences today’s digital strategies with disruptive business operating models and fast changing markets. New business information sys- tems are integrating emerging Internet of Things infrastructures and components. With the huge diversity of Internet of Things technologies and products organizations hav...
Conference Paper
Full-text available
The digital transformation of our society changes the way we live, work, learn, com- municate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the digital transformation since years. The Internet of Things, Social Collaboration Systems for Adaptive Case Management...
Conference Paper
Full-text available
Industry 4.0 combines the strengths of traditional industries with cutting edge internet technologies. It embraces a set of technologies enabling smart products integrated into intertwined digital and physical processes. Therefore, many companies face the challenge to assess the diversity of developments and concepts summarized under the term indus...
Conference Paper
Full-text available
Business process implementations fail, because requirements are elicited incompletely. At the same time, a huge amount of unstructured data is not used for decision-making during the business process lifecycle. Data from questionnaires and interviews is collected but not exploited because the effort doing so is too high. Therefore, this paper shows...
Article
Der Onlinehandel ist ein insgesamt margenschwaches Geschäft. Aus diesem Grund müssen Kostentreiber identifiziert und entschärft werden. Ein wesentlicher Kostentreiber im Onlinehandel sind Produktretouren. In der vorliegenden Untersuchung wird ein literaturbasiertes Modell entwickelt, das vier Retoureneinflüsse unterscheidet. Das Modell wird mittels...
Article
Rücksendequoten von mehr als 50 Prozent machen vielen Onlineshops zu schaffen. Eine Reihe von Studien zeigt, was zu tun ist, damit Kunden so wenig Waren wie möglich retournieren. Kleiner Tipp: Geldgeschenke können Sie sich sparen.
Chapter
Business process implementations fail, because requirements are elicited incompletely. At the same time, a huge amount of unstructured data is not used for decision-making during the business process lifecycle. Data from questionnaires and interviews is collected but not exploited because the effort doing so is too high. Therefore, this paper shows...
Conference Paper
In this paper we describe an approach that integrates a Configuration-Management-Database into fabric-process specification and automation in order to consider different conditions regarding to cloud-services. By implementing our approach, the complexity of fabric-processes gets reduced. We developed a prototype by using formal prototyping principl...
Conference Paper
Full-text available
Current approaches for enterprise architecture lack analytical instruments for cyclic evaluations of business and system architectures in real business enterprise system environments. They are primarily model-driven and follow a top-down approach. Enterprise architecture uses semi-formal model created manually. In practice the resulting high effort...