Michael Meyer

Michael Meyer
Technische Universität Braunschweig · Department of Computer Science

Master of Science

About

28
Publications
21,364
Reads
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76
Citations
Citations since 2017
28 Research Items
77 Citations
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Publications

Publications (28)
Conference Paper
Full-text available
While e-commerce is experiencing increasing sales, stationary retail is losing customers. One way to address this problem is to digitally support the advantages of stationary retail and offer new services to the customer. Following a Design Science Research approach, we present two consecutive design cycles in which we propose an emotion-based info...
Conference Paper
Full-text available
The global pandemic caused by the coronavirus disease (COVID-19) changes the lives of many people all over the world. In the context of stationary retail, a strong change of customer behavior occurs as mandatory safety measures like wearing facemasks and distance regulations have come into place. The sales personnel’s ability to understand and reac...
Conference Paper
Full-text available
Die COVID-19 Pandemie verändert das Leben vieler Menschen. Der stationäre Handel ist eine Domäne, die besonders unter dem Einfluss dieser Pandemie leidet, da sie bereits von den Auswirkungen der digitalen Transformation gezeichnet ist. Die Vorteile, die der stationäre Handel nach wie vor hat sind u. a. die Qualifikation des Servicepersonals und die...
Conference Paper
Full-text available
The digital transformation and the effects of the COVID-19 pandemic are creating a critical situation for stationary retail. Emotions are highly relevant in this service context and represent an important part of the service experience. In particular, the ability of service personnel to understand and react to the emotions of customers is crucial t...
Conference Paper
Full-text available
Stationary retail is suffering from both the digital transformation and the influence of the COVID-19 pandemic. Furthermore, the perception of stationary retail is strongly influenced by customer emotions. Thus, an important aspect of designing successful service interactions (SI) is the ability of the service personnel (SP) to recognize, understan...
Conference Paper
Full-text available
Design science research (DSR) has established itself as an integral and continuously evolving part of information systems research. Aspects that recently became apparent are what design knowledge is and how it should be communicated to achieve a high impact. However, the question remains, whether DSR contributions find their way into practice. In t...
Conference Paper
Full-text available
Many people globally experience the feeling of loneliness and struggle with its consequences. A modern way to deal with this loneliness and lack of companionship is to use empathetic and emotional conversational agents. Often referred to as virtual companions, these agents can engage in human-like conversations with their users and build relationsh...
Conference Paper
Full-text available
Die fortschreitende Digitalisierung schafft hohe Umsätze im E-Commerce, stellt den stationären Handel allerdings vor große Herausforderungen. Gleichzeitig bietet diese digitale Transformation auch Chancen für die Entwicklung neuer digitaler Produkte und Services für Kunden im stationären Einzelhandel. Insbesondere innere Zustände wie Emotionen könn...
Book
Digitisation has established itself as the change maker par excellence in business, science and society. Infrastructures, working methods and skills are at the forefront of many debates and increasingly determine the future viability of entire industries. We have obviously embraced the permanent change with increasing acceleration. But: Where is th...
Conference Paper
Full-text available
As Information Systems (IS) have already become a crucial part of everyday life, the need for new and innovative digital services for businesses is still growing. The combination of service-centric theories and IS has the potential to create appropriate services for the digital age. Despite the popularity of the service-centric theories, there are...
Article
Full-text available
Zusammenfassung In der digitalen Wirtschaft finden sekündlich mannigfaltige digitale Interaktionen zwischen Anbietern und ihren Kunden statt. Sie entscheiden über die Auswahl von Produkten und Dienstleistungen und werden daher für Unternehmen zu einem wesentlichen Erfolgsfaktor. Trotzdem fehlt es bislang in Theorie und Praxis an Modellen und Ansätz...
Article
Full-text available
Zusammenfassung Oft reichen die finanziellen Ressourcen und Personalkapazitäten bei KMU nicht für ein strukturiertes Innovationsmanagement aus, das mit denen von großen, multinational agierenden Konzernen mithalten kann. Doch ohne eine beständige und strategische Entwicklung von Innovationen wird die Wettbewerbsfähigkeit der KMU eingeschränkt und g...
Conference Paper
Full-text available
Eine große Disruption führt zunehmend zu einer Veränderung des Musikmarktes. Konkrete Erscheinungs-formen dieser Transformation sind die Entwicklung und zunehmende Nutzung von Musikstreamingdiensten, die heutzutage bereits für 80% des Umsatzes des Musikmarktes verantwortlich sind. Aufgrund der zunehmend ubiquitären Hörsituationen und der riesigen A...
Conference Paper
Full-text available
Die digitale Transformation führt zu einem Umschwung in der Gesellschaft und im Alltag. Vor allem Smartphones bieten Kunden neue Möglichkeiten, welche zu Veränderungen in deren Verhalten sowie deren Erwartungshaltung führen. Eine Branche, die mit dieser digitalen Transformation zu kämpfen hat, ist der stationäre Einzelhandel. Während der Onlinehand...
Book
Full-text available
Digitalization is more than ever the top topic in economics, science and societal developments. Infrastructures and competencies are at the forefront of many debates. The question of which industry is or will be affected by digitization next and to what extent is not only driving executives around. While information Technology innovations were some...
Conference Paper
Full-text available
Digital transformation has changed all aspects of life, including the music market and listening habits. The spread of mobile devices and music streaming services has enabled the possibility to access a huge selection of music regardless of time or place. However, this access leads to the customer's problem of choosing the right music for a certain...
Conference Paper
Full-text available
Information systems are becoming increasingly intelligent and emotion artificial intelligence is an important component for the future. Therefore, the measurement and recognition of emotions is necessary and crucial. This paper presents a state of the art in the research field of mobile emotion measurement and recognition. The aim of this structure...
Article
Full-text available
Zusammenfassung Musik begleitet uns den ganzen Tag bei einer Vielzahl von Aktivitäten und in unterschiedlichsten Stimmungen. Insbesondere durch Musik-Streaming-Dienste und mobile Endgeräte wurde ein allgegenwärtiges Hörerlebnis mit sofortigem Zugriff auf eine nahezu unbegrenzte Vielfalt an Musik ermöglicht. Dieser Zugang führt jedoch zu dem Kundenp...
Conference Paper
Full-text available
Digital transformation adds new possibilities but also more complexity to people’s everyday life. To address complex problems within the field of Information System Research, it is advisable to include a variety of stakeholders into the research and design process. Therefore, it is not only necessary to locate the problem solution within the realm...
Article
Full-text available
Zusammenfassung In Rahmen dieses Beitrags sollen moderne Informationssysteme wie virtuelle Assistenten auf deren Unterstützungspotentiale im stationären Einzelhandel hin untersucht werden. Dabei wird ein besonderes Augenmerk auf die Kooperationsfähigkeit dieser Systeme gelegt. Eine gute Kooperation zwischen Informationssystem und Händler soll insbe...
Conference Paper
Full-text available
Pokémon Go machte eine neue Art von Mobile Games massenmarktfähig und führte zu einem regelrechten Hype. Im Rahmen des Beitrags wird die Veränderung der physischen Aktivität und der sozialen Zugehörigkeit der Spieler durch das Spiel anhand von zwei Studien dargestellt und verglichen.
Conference Paper
Full-text available
Der stationäre Handel hat mit der digitalen Transformation und dem stetigen Wachstum des E-Commerce zu kämpfen. Um diesen Wandel zu bewältigen und eine starke Kundenbindung zu sichern, müssen Einzelhändler ihre Vorteile, wie die persönliche Beratung und den persönlichen Kontakt zum Kunden, digital unterstützen. Ausgehend von der aktuellen Situation...
Book
Full-text available
Full text available as Open Access Publication via: http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa2-334913. The 21.st Conference on Communities in New Media (GeNeMe) presents innovative technologies and processes for the organization, cooperation and communication in virtual communities and is a forum for professional exchange especially in the...
Conference Paper
Full-text available
Music accompanies us throughout the day in a variety of activities and also in different moods. Especially through music streaming services and mobile devices, a ubiquitous listening experience with immediate access to a nearly unlimited variety of music became possible. However, this also leads to the problem that the listener is often overwhelmed...
Book
Full-text available
The 20th Communities in New Media (GeNeMe) Conference presents innovative technologies and processes for the organization, cooperation, and communication in virtual communities. It is a forum for professional exchange especially in the fields of knowledge management and online learning. The conference focuses not only on technological and economic...

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