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Publications
Publications (68)
The research is compiled to provide a thorough overview of nine well-known business excellence models (BEMs) applied in various countries and organizations worldwide. The literature survey included forty-five articles related to business excellence models as a highly useful framework for the improvement and assessment of Quality Management and Huma...
Maturity models use predetermined scales to evaluate the degree of implementation success as well as its progression. Benchmarking and comparison with other rival businesses operating in the same or related areas are frequently facilitated by the assessment. A specialized approach or an all-encompassing (organization-wide) approach might be used to...
The purpose of this study is to compare the Six Sigma methodology and the RADAR matrix, which are used to improve the continuous quality improvement of products, services, and processes in different organizations. An analytic comparison of these two methodologies is provided, highlighting the key requirements, similarities, differences, and limitat...
https://orcid.org/0009-0007-0530-0503 https://orcid.org/0009-0000-9547-1830 https://orcid.org/0000-0001-9957-4343 https://orcid.org/0009-0002-8107-9795 Abstract: Service quality is a critical aspect of business excellence maturity assessment. It refers to the level of excellence achieved in delivering products or services to customers. Customer sat...
Many organizations measure and assess organizational performance as a business excellence strategy and make quality a key element of their overall business philosophy, as quality leads to improved business performance. In an increasingly turbulent and competitive business environment, numerous organizations have adopted business excellence frame...
Corporate Social Responsibility Performance (CSR) Measurement is as essential as performing CSR. Measurement of Corporate Social Performance is twofold: firstly, can assist stakeholders in understanding the difference between short-term financial metrics and building valuable long-term relationships and assets leading to long-term corporate value....
The goal of the paper is to suggest a comprehensive and integrated knowledge management implementation and maturity assessment model based on the most common critical success factors and corporate en-ablers discovered during a systematic overview of the knowledge management maturity models and the related literature review. Summarizing the review l...
In this paper, we present a literature survey of Process Mining and its identified implementation. The aim is the identification of the most prominent Critical Success Factors that should be achieved for successful process mining implementation. We concluded with ten proposed critical success factors that should be assessed in any process mining im...
Performance Improvement is high on the agenda of most organizations worldwide. A growing number of improvement models are now available, and it is necessary to adopt an approach to earn the most attractive organizational excellence performance. One such practice is implementing the EFQM Excellence model, which is a self-assessment framework for det...
The issue of allocating human resources costs in a realistic manner to products, processes, activities and
individual employees has been an issue of research and practice in the field of accounting during the last
two decades. The major problem is that the cost of calculating human resources costs has proven to be
very high in the vast majority of...
The results of a literature survey on the application of management science fields to sport management are presented. The most prominent Critical Success Factors and Enablers for their achievement, identified in the SM maturity assessment frameworks are specified. Existing published work in sport management per critical success factor and enabler c...
The paper aims to provide a systematic overview of the maturity models used in knowledge management (KM) with the purpose of identifying different perspectives, contributions, shortcomings, and implementation gaps. This study can be characterized as a theoretical research based on a systematic literature review. As a result of this analysis, KM key...
Recently, there has been an increasing interest in defining Corporate Social Responsibility (CSR) and the factors that have the potential to influence it. CSR has become an essential strategic tool and its initiatives have increased in variety and scope, impacting communities and businesses in economic, environmental, and social terms as a means...
The aim is to demonstrate the necessity of evaluating industry 4.0 maturity in order to discover capabilities and opportunities for potential ongoing improvements to company operation management. There will be a thorough review of the literature in the areas of operations management and Industry 4.0. Because there aren’t enough tools and terms to h...
The paper identifies the approaches of Quality Management Maturity Assessments and proposes the novel Quality Maturity Assessment framework called Glykas Quality Compass (GQC) that evaluates implementation initiatives holistically and comprehensively through a matrix of Critical Success Factors (CSFs) and Enablers. The authors apply the proposed...
The paper analyzes critical success factors and enablers for the maturity assessment of Quality 4.0 implementations. The emphasis is on how digital transformation technologies have impacted human resource processes and how technology and quality are related. This study presents a literature review on Quality 4.0 and provides an overview of the key...
Quality is the main factor that contributes decisively to the achievement of business goals and objectives. However, quality improvement leads to increases in production costs. Organizations, therefore, make a comparison between the business benefits and the associated quality costs in any quality improvement initiative. Even though the calculatio...
A systematic literature survey on sales and marketing operations is presented with an emphasis on supply chain management. Articles included in the survey are categorized into four main categories identified namely: Supply Chain Management, Sales and Operations Planning, Artificial Intelligence and Big Data Analytics. The theory of Sports Marketi...
Abstract
Rationale: Scholars and practitioners in the fields of BPM, performance measurement and business information systems tend to use different approaches for implementing BPM Programs without arguing about the quality strategy set by in order to ensure successful implementation and adoption. This lack of quality standards makes it difficult f...
The growing maritime industries in the global economy signify the need for applying the science of quality management systems to study the interdisciplinary nature of products and services offered by this sector. In particular, considering the strategic location and liberal trade policies, the maritime sector in the United Arab Emirates (UAE) is co...
The purpose of the article is to present an innovative managerial approach for SME Cluster Management. Clusters contribute extensively in global economy and their role becomes increasingly more important for growth and prosperity in both developed and underdeveloped economies. At first the author presents the state of the art and contemporary appro...
This paper presents the application of a Fuzzy Cognitive Map (FCM) based theoretical framework and its associated modeling and simulation tool to StrategyMaps (SMs). Existing limitations of SMs are presented in a literature survey. The need for scenario based SMs with inherited ability to change scenarios dynamically as well as the missing element...
Today we live in a transitional period, where the main features are: international competition, radical technological changes, faster flow of information and communication, the increasing complexity of business and the expansion of “globalization.” The rapidly changing and intensely competitive environment, companies are required to meet the new de...
In today’s turbulent business environment companies aim to become more and more competitive in their effort to increase their profits. They concentrate on business processes efficiency and effectiveness.
Social networks have gain a vast momentum and a widespread audience in recent years and have by far the biggest audience of users ever in the world targeted by marketeers and companies worldwide. The objective of this chapter is to propose a new complementary approach to Social Network Analysis (SNA) based on Fuzzy Cognitive Maps (FCMs).
Initially...
This paper presents the application of a fuzzy cognitive map (FCM) based theoretical framework and its associated modeling and simulation tool to strategy maps (SMs). Existing limitations of SMs are presented in a literature survey. The need for scenario based SMs with inherited ability to change scenarios dynamically as well as the missing element...
Organisational performance measurement systems still suffer from different shortcomings such as the following: performance measurement is still focused too strongly on financial performance indicators found on balance sheets and accounting information, business processes are not measured systematically, real-time performance data become available w...
This paper presents a holistic methodology and associated toolset for business process modelling and analysis. The importance of integrating performance measurement (PM) indicators and tools in business process management has been identified in the literature as well as contemporary approaches that attempt to give a solution to this problem. Howeve...
This paper addresses the problem of designing an “intelligent” decision support methodology tool to act as a back end to financial
planning. The methodology tool proposes a novel approach to supplementing typical financial strategy formulation projects
by utilizing the fuzzy causal characteristics of Fuzzy Cognitive Maps (FCMs) to generate a hierar...
This paper describes a model for software reliability prediction. The output is a ‘forward-looking’ model, which helps testers
to predict and manage software reliability. Despite the availability of various approaches developed in the field of software
reliability, there are still issues that require further research in order to succeed in supporti...
Despite the extensive research in human capital management and performance measurement, intelligent treasoning mechanisms, which integrate human resource (HR) practices into strategic-level shareholder decisions, are still emerging. This paper discusses a novel approach of designing a decision-modeling tool, which assesses the impact of contemporar...
This paper describes a methodology for the development of a proactive balanced scorecard (PBSCM). The balanced scorecard is one of the most popular approaches developed in the field of performance measurement. However, in spite of its reputation, there are issues that require further research. The present research addresses the problems of the bala...
E-business has a significant impact on managers and academics. Despite the rhetoric surrounding e-business strategy formulation mechanisms, which support reasoning of the effect of strategic change activities to the maturity of the e-business models, are still emerging. This paper describes an attempt to build and operate such a reasoning mechanism...
Purpose
– The purpose of this article is to address the measure selection problem and to propose the use of a multi‐criteria approach to address the problem more effectively. The main objective of this research is to propose a methodology (not a new performance measurement framework) that will support existing measurement framework(s) during the pr...
Speech and language therapists (SLTs) are faced daily with a diversity of speech and language disabilities, which are associated with a variety of conditions ranging from client groups with overall cognitive deficits to those with more specific difficulties. It is desirable that those working with such a range of problems and with such a demanding...
This paper describes a web-based tool for diagnosis, treatment and e-Learning in the field of language and speech therapy. The system allows speech and language therapists (SLTs) to find the optimum treatment for each patient. It also allows any non-specialist user (e.g. patient, helper, relative etc.) to explore their creativity, by designing thei...
Fund management is a major function for most financial sector enterprises with geographically dispersed activities. The risk associated to such managerial decisions affects directly the continuity, profitability and reputation of the enterprise. This paper presents a knowledge modeling methodology tool to act as a decision support mechanism for geo...
This paper examines the effects of the dramatic changes incurred in the sector of printing and publishing after the introduction of digital printing. The print production process is rapidly shifting from analogue to digital technologies as the infrastructure (or basis) for workflows. The efficiency of the production process requires the digitalisat...
Business process reengineering (BPR) has made a significant impact on managers and academics. Despite the rhetoric surrounding BPR, articulated mechanisms, which support reasoning on the effect of the redesign activities to the performance of the business model, are still emerging. This paper describes an attempt to build and operate such a reasoni...
In the existing BPR methodologies there exists a big division in business analysis techniques due to the black and white approach used in most cases. In some of them, cost is the central issue, in others generic management or the successful use of IT. As a result business analysis techniques are directed towards this central issue ignoring any othe...
Recent studies have shown that long-term monitoring of asthma severity can reduce asthma exacerbations, optimise drug therapy and decrease the cost of asthma management [National Heart, Lung and Blood Institute, 1997]. The management of a chronic patient is a collective and cooperative enterprise that may exploit Information Technologies (IT) to im...
Speech and language therapists (SLTs) are faced daily with a diversity of speech and language disabilities, which are associated with a variety of conditions ranging from client groups with overall cognitive deficits to those with more specific difficulties. It is desirable that those working with such a range of problems and with such a demanding...
Despite the rhetoric surrounding performance-driven change (PDC), articulated mechanisms that support intelligent reasoning
on the effect of the re-design activities to the performance of a business model are still emerging. This paper describes
an attempt to build and operate such a reasoning mechanism as a decision support supplement to PDC exerc...
Speech and language therapists (SLTs) are faced daily with a diversity of speech and language disabilities, which are associated with a variety of conditions ranging from client groups with overall cognitive deficits to those with more specific difficulties. It is desirable that those working with such a range of problems and with such a demanding...
This paper addresses the problem of designing a knowledge management methodology tool to act as a decision support mechanism for geographically dispersed financial enterprises. The underlying research addresses the problem of information capture and representation in financial institutions in order to provide an implementation of the virtuous cycle...
This paper is concerned with proposing a fuzzy cognitive map (FCM) driven approach for implementing expert decision support in the area of urban design. Previous research activities modeled a knowledge-based system using first order predicate calculus. The current approach utilizes the inherent analogies between SLD resolution trees and FCMs and pr...
Recent studies have shown that long-term monitoring of asthma severity can reduce asthma exacerbations, optimise drug therapy and decrease the cost of asthma management. The management of a chronic patient is a collective and cooperative enterprise that may exploit Information Technologies (IT) to improve the overall quality of care. The aim of thi...
Speech and language therapists (SLTs) are faced daily with a diversity of speech and language disabilities, which are associated with a variety of conditions ranging from client groups with overall cognitive deficits to those with more specific difficulties. It is desirable that those working with such a range of problems and with such a demanding...
Process thinking has expanded in recent years mainly due to the need for improved quality of operations. As a result, there is a growing need for business modelling and analysis techniques that provide justification for understanding and analysis of the organizational environment with the aim of developing appropriate solutions for redesign. There...
A plethora of BPR methodologies have appeared in the literature during recent years, but most of them present serious limitations mainly due to the need for a multi-disciplinary approach. So far BPR has delivered both astonishing and disappointing results. Its history has been quite similar to IT in that (1) it started with very promising results,...
Most of BPR methodologies lack the formal underpining to ensure the logical consistency of their business models. Agent Relationship Morphism Analysis (ARMA) is a BPR methodology in which modelling of the business environment is achieved with the use of three perspectives: the structural, behavioural and process. A technique called Agent Relationsh...
A plethora of BPR methodologies have appeared in the literature during recent years, however, most of them present serious limitations mainly due to the need for a multi-disciplinary approach. In this paper we present an overview of existing work in the area of BPR with the aim of highlighting the different categories of BPR methodologies identifie...
BPR methodologies should justify their capability for understanding an organization's strategy, business structure and processes. For this reason techniques that provide understanding of the current and future desired positions of the organization and the discrepancy between them as well as consistent business modelling techniques are required. One...
Business process redesign (BPR) has its roots in the manufacturing industries. In manufacturing, the emphasis is usually on the description of the flow of material through manufacturing processes. More recently, BPR has been taken into consideration by the management accounting and information systems development community. Each one of these commun...
Petrochemical plants have inherent economic and personal risks associated with their operation. To give a concrete illustration of the scale of loss of life, personal injury and costs which can arise from plant incidents, the New York Times of 19th June 1991 lists 14 petrochemical disasters from 1987 to 1991 in the USA alone. Figures for these inci...
The paper provides justification for the need of business analysis as a distinct stage during the IS development process. A modelling methodology in order to be capable of modelling the business analysis stage should be able to provide sufficient level of abstraction and business analysis specific concepts that represent the organisation independen...
Thesis (Ph. D.)--University of Cambridge, 1994.
