Mel Hudson Smith

University of the West of England, Bristol | UWE Bristol · Bristol Business School

This paper uses the Technology Acceptance Model (TAM) to assess the readiness of the HR Function within the UK Civil Service (CSHR) to implement AI to support performance. Academic literature in relation to AI acceptance in HR functions is currently limited, so this paper aims to establish a better understanding of the current landscape and level o...

Knowledge retention (k-retention) is vital for various enterprise resource planning (ERP) implementations in Small and Medium-sized Enterprises (SMEs), though it is a highly demanding and challenging task. The aim of this paper is to investigate different types of approaches to k-retention and factors influencing k-retention in SMEs. Our study adop...

Knowledge retention (k-retention) is vital for various enterprise resource planning (ERP) implementations in small and medium-sized enterprises (SMEs), though it is a highly demanding and challenging task. The aim of this paper is to investigate different types of approaches to k-retention and factors influencing k-retention in SMEs. Our study adop...

Objective: To examine the influence of dimensions of service quality on patient experience of primary care. Data sources/study setting: Data from the national GP Patient Survey in England 2014/15, with responses from 858,351 patients registered at 7,918 practices. Study design: Expert panel and principal component analysis helped identify rele...

Sustainable Supply Chain Management (SSCM) is a growing research field and has primarily focused on large organisations (Carter and Easton, 2011). Small and Medium Enterprises (SMEs) represent 99% of companies worldwide (Pedersen, 2009) and how their characteristics relate to sustainability in supply chains represents an underexplored research area...

Purpose Knowledge management (KM) is crucial for Enterprise Resource Planning (ERP) systems implementation in real industrial environments, but this is a highly demanding task. The primary purpose of this study is to examine the effectiveness of knowledge identification, categorisation and prioritisation that contributes to achieving ERP implement...

Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implement...

Reverse logistics is a well-established concept in today’s business world that may also relate to extended producers’ responsibility, take back law, closed loop supply chain, product stewardship, and circular economy. Reverse logistics returns products back to the supply chain for value extraction. Literature reveals that these activities contribut...

The performance of family doctors has the potential for considerable impact on overall patient care and satisfaction. This chapter focuses on publicly funded GP surgeries in England, considering the impact of performance measurement on patient satisfaction, in this context. The findings show little congruence between high achievement in the measure...

Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge management (KM) is crucial for ERP systems implementation, however a highly demanding task. This paper discusses ERP systems implementati...

Enterprise Resource Planning (ERP) system implementation requires wide range of knowledge from various parties and transferring the right amount of knowledge between individuals during implementation is of paramount importance. Hence, ERP knowledge transfer has been recognized as one of the most essential antecedents for a successful ERP implementa...

Decision support systems (DSS) are one of the most widely used management information systems in current business management. The focus of the paper is on the knowledge-based decision support systems, namely the KB-DSS, in support of contemporary business management decision making. Business managers use KB-DSS can improve their decision making not...

Knowledge Management (KM) has been identified as one of the key success factors for Enterprise Resource Planning (ERP) implementation and has received considerable academic attention in the last decade, whilst continuously gaining interest from industry. KM for ERP implementation is, however, a challenging task because of the complexity of ERP pack...

Abstract: There is growing recognition by consumers and stakeholders that a firm’s impact extends beyond any single, core process to the complete product life cycle and brings increased expectation that firms should be responsible for their products from ‘cradle to grave’. Reverse Logistics (RL), where a manufacturer accepts waste products or parts...

Purpose The objective of this paper is to investigate systematically the discipline of supply chain management (SCM) within the context of sustainability. The two concepts are increasingly aligned, and sustainable supply chain management (SSCM) represents an evolving field where they explicitly interact. Given their complex and holistic nature, bre...

Over the last three decades, new concepts, strategies, frameworks and systems have been developed to tackle the sustainable development issue. This paper reviews the challenges, perspectives and recent advances in support of sustainable production operations decision-making. The aim of this review is to provide a holistic understanding of advanced...

This paper investigates the potential for improving the implementation of strategically aligned performance measurement (PM) in smaller firms. It identifies structural and cultural characteristics that typify smaller firms and examines the PM literature to investigate implementation difficulties and whether they can be overcome through an alternati...

Research has demonstrated that the use of performance measures in SMEs (small to medium sized enterprises) is limited. Financial measures, which are required for examination by external stakeholders, are generally well developed. However, operational measures are typically ad hoc and lack formal structure. A structured approach to measuring perform...

Describes research undertaken to evaluate the appropriateness of strategic performance measurement (PM) system development processes for small- and medium-sized enterprises (SMEs). An evaluation is undertaken of ten PM approaches found in the literature. To facilitate this evaluation a typology is presented which synthesises current theory. This ev...

The Teaching Company Scheme (TCS) promotes the transfer of people, technology and skills between universities and business and seeks to enhance the competitiveness of small and medium-sized companies. The authors discuss the origin of TCS and the activities of the Plymouth TCS Centre. The TCS programme at Rigibore Ltd. is described. The benefits of...

This paper explores the concept of strategic performance measurement in SMEs. To provide some depth and breadth for the investigation the research was structured into two phases. The first phase of the research focused on identifying whether SMEs develop and use strategic performance measures. A survey of eight SMEs, in the south west of England, w...

Describes research undertaken to evaluate the appropriateness of strategic performance measurement (PM) system development processes for small- and medium-sized enterprises (SMEs). An evaluation is undertaken of ten PM approaches found in the literature. To facilitate this evaluation a typology is presented which synthesises current theory. This ev...