Md. Abul Kalam Siddike

• Doctor of Philosophy
• Regular employee at Suntec

Service systems are evolving from traditional service systems to smart service systems to cognitive service systems based on the evolution of technological capabilities. However, humans in service systems might change work or life situations, have cognitive capabilities, and suffer from bounded rationality. In addition, humans face acute problems l...

Purpose – Institution is the most recent evolution and expansion of service-dominant (S-D) logic. In general, institution controls and coordinates the value cocreation and service exchange in service ecosystems. Institutions are humanly devised rules, norms, and beliefs. It can be formal codified laws and informal social norms and beliefs (Vargo an...

We proposed an integrated service system for the economy of the bottom of the pyramid (BOP) for improving the quality of life based on technological innovation. Specifically, a service portal works as a platform for integrating financial, healthcare, and educational service systems in the BOP economy. In the proposed service system, technological i...

We proposed a new analytical model for changing the behavior of the service receivers which could be used to improve service literacy (SL) via digital assistants (DAs) that advances the field of service science and service-dominant logic. In the proposed analytical model, DAs help service receivers to improve their knowledge, skills, and attitudes...

Service systems are defined as dynamic configurations of resources (people, organizations, technology and shared information), interconnected internally and externally by value propositions with other service systems. Resources are constantly evolving, as are the capabilities and roles of resources in service systems. Cognitive technologies incorpo...

The main purpose of this research is to develop a framework of trust determinants in the interactions between people and cognitive assistants (CAs). CAs are defined as new decision tools that can provide people with high quality recommendations and help them make data-driven decisions to understand the environment around them. Trust is defined as t...

While cognitive computing-enabled smart computers are growing in people's daily lives, there are not many studies that explain how people interact and utilize these solutions, and the impact of these smart machines to people's performance to do things. In this article, a theoretical framework for boosting people's performance using cognitive assist...

Abstract Purpose—The main purpose of this study was to develop a service-system framework in which people interact with cognitive assistants (CAs) for co-creation of value, such as enhanced communication and better task management. Methodology—Qualitative research was undertaken to deeply investigate and explore the value co-created through people...

The main purpose of this research is to develop a framework of trust determinants in the interactions between people and cognitive assistants (CAs). We define CAs as new decision tools, able to provide people with high quality recommendations and help them make data-driven decisions understanding the environment around people. We also define trust...

When cognitive computing enabled smart computers are growing in our daily lives, there are not many studies that explain how people interact and utilize these solutions, and the impact of these smart machines to people’s performance to do things. In this paper, a theoretical framework for boosting people’s performance using cognitive assistants (CA...

Cognitive assistants (CAs) are new decision tools, able to provide people with high quality recommendations. CAs are very primitive and beginning to appear in the market. As a result, trustworthiness and relative advantages of using CAs are the most influential factors for acceptance of CAs by the people in the society. The prime objective of this...

Cognitive assistants (CAs) are new decision tools, able to provide people with high quality recommendations. CAs are very primitive and beginning to appear in the market. As a result, trustworthiness and relative advantages of using CAs are the most influential factors for acceptance of CAs by the people in the society. The prime objective of this...

The prime objective of this paper is to propose an evolving service system for cocreation of value in microfinance. Close monitoring and the role of the customer service assistant (CSA) are the key components of this evolving service system. A semi-structured interview strategy was used to elucidate the evolving service system. We conducted 25 inte...

The main objective of this research is to develop a framework of value metric in the paradigm of service-dominant (SD) logic. We define value as benefits experienced by beneficiaries using providers’ competences, customers’ experiences, and other stakeholders’ intention which alternatively considered as “service content”. Based on extensive literat...

The main objective of this paper is to understand the intelligence of service system. In general intelligence is a measure of both learning, the ability to acquire knowledge and skills, and performance, the ability to perform well and survive in complex, and conflict situations. In this paper, we consider intelligence of service systems as the capa...

Wisdom is the highest-level decision-making performance, acquired by gaining experience that can be applied in complex, conflict situations as well as interacting with other wise people. We conceptualize wisdom service systems as socio-technical systems in which people use cognitive mediators (smart machines that know people in some ways better tha...

This paper explores a simple idea and asks a simple question: What determines the speed limit of evolutionary processes, and might there be ways to speed up those processes for certain types of systems under certain conditions? Or even more simply, how rapidly can complex systems be rebuilt? To begin with, the universe can be viewed as an evolving...

The human-side of service engineering community has an opportunity to participate in an emerging trend to connect sociotechnical system research and engineering with the DIKIW (data-information-knowledge-intelligence-wisdom) hierarchy. The digital economy is grounded in big data and information systems. The knowledge economy is being redefined in t...

Strategic relationships between entities shape the nature of collaboration and competition, as well as the competition for collaborators in markets - customers, employees, suppliers, investors, and others (Spohrer, Kwan, & Fisk, 2014). Rethinking strategic relationships from a service science perspective is the focus of this chapter. The rise of th...

The main objective of this research was to explore current borrowers' financial education in microfinance and determine the possibilities of adopting massive open online courses (MOOCs) for such individuals. We adopted a semi-structured interview research strategy. A total of 25 employees and borrowers in BRAC's (Bangladesh Rehabilitation Assistanc...

An evolving scholarly service system is the ultimate future of e-readers for the academics and research communities. We conceptualize an evolving scholarly service system as socio-technical systems in which people use human assistive technologies to automatically generate summarization of their required information. In this paper, first of all, we...

This paper proposes a new service system that explains the process of social innovation (SI) in education in a developing country. We selected 17 Ashoka cases in the field of education in Bangladesh and analyzed them thematically. Results show that targets for SI (educational opportunities, employment opportunities, and additional educational resou...

The aim of this paper is to explore the use and applications of Knowledge Management (KM) for improving Library and Information Services (LIS) in Bangladesh. This paper seeks to address the following research questions: How KM can be used efficiently in the libraries of Bangladesh for the improvement of LIS performance? What KM tools and techniques...

The main objective of this study is to investigate the perceptions of academic librarians towards the marketing of library services through social networking sites (SNSs) and their understanding of using electronic word-of-mouth (eWOM) as a marketing tool in academic libraries. This study follows a qualitative data-gathering approach of structured...

Social networking sites (SNSs) are becoming popular day by day in academia as well as in business organizations around the world. Facebook as the largest and fastest networking sites, is one of the important SNSs that can play an important role in different academic disciplines. The aim of this study is to investigate the use of SNSs by the undergr...

Social networking sites (SNSs) are becoming popular day by day in academia as well as in business organizations around the world. Facebook as the largest and fastest networking sites, is one of the important SNSs that can play an important role in different academic disciplines. The aim of this study is to investigate the use of SNSs by the undergr...

Public libraries all over the world are transforming themselves into more community centered for building community. In this paper, first of all, we describe the transformation of public libraries into multipurpose community learning centers (MCLCs). Secondly, we design a value co-creation process model at MCLCs. Thirdly, we examine the co-created...

The purpose of this paper is to describe the acceptance of e-resources by the medical researchers of International Centre for Diarrhoeal Disease Research, Bangladesh (ICDDR,B) and its objective is to explore the tendency and frequency of using e-resources by them. Also, this article investigates the purposes, impact, influential factors and barrier...

Introduction: Social networking sites (SNSs) are becoming popular day by day in academia as well as in business organizations around the world. Facebook as the largest and fastest networking site, is one of the important SNSs that can play an important role in different academic disciplines. However, the aim of this study is to investigate the use...

The purpose of the study is to find out the growth and development of research productivity in service innovation (SI) in the world during the period of 2001-2011. Firstly, we explore the overall growth of SI research, and then investigate cross-country comparisons in its research performances, with the focus on the world share, relative research e...

Today, technology-based self-service facilities have been widely implemented and are very vital in the service industry. Car sharing is one of the prominent examples of self-service in the service industry. The main objective of this paper is to design a car sharing business model for Japan based on customers’ etiquette. The study is based on inter...

The main purpose of the study is to explore the perceptions of information professionals about Knowledge Management (KM) in Bangladesh. The study was conducted through survey using a pre-structured questionnaire. A short, well-structured both open and close ended questionnaire was sent 80 information professionals who had been working in different...

Across the disciplines, technology is spawning brand new carries in even as it changes in the way we performed old ones. Standing at the edge of 21st century probably there is no dispute over the recognition of technologies in information activities. Unprecedented changes in the use of information are reshaping our personal activities, our communit...

Aim of the studyThe aim of the study is to explore the views of information professionals for knowledge management (KM) in the libraries/information institutions of Bangladesh.Research questionsThis paper seeks to address the following research questions: How the information professionals of Bangladesh perceive the views of KM? What are likely to b...

The aim of the study is to explore the views of information professionals for knowledge management (KM) in the libraries/information institutions of Bangladesh. This paper seeks to address the following research questions: How the information professionals of Bangladesh perceive the views of KM? What are likely to be the skills required by the info...