Matthias Söllner

Matthias Söllner
Universität Kassel · Information Systems and Systems Engineering

Prof. Dr.

About

217
Publications
88,702
Reads
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2,358
Citations
Additional affiliations
February 2017 - present
University of St.Gallen
Position
  • Professor (Assistant)
April 2014 - present
University of St.Gallen
Position
  • Project Manager and Postdoctoral Researcher
November 2013 - December 2017
Universität Kassel
Position
  • PostDoc Position

Publications

Publications (217)
Article
Full-text available
Technology acceptance research has shown that trust is an important factorfostering use of information systems (IS). As a result, numerous IS researchershave studied factors that build trust in IS. However, IS research on trust hasmainly focused on the trust relationship between the user and the IS itself,largely neglecting that other targets of tr...
Article
Full-text available
Trust is the enabler of social interaction. Although the origins of research on trust traditionally lie outside the Information Systems (IS) domain, the importance of trust for IS research rapidly grew in the late 1990s, and it is still growing with the increasing ubiquity and advancement of technology in organizations, virtual teams, online market...
Article
Full-text available
Technology-mediated learning (TML) is a major trend in education, since it allows to integrate the strengths of traditional and IT-based learning activities. However, TML providers still struggle in identifying areas for improvement in their TML offerings. One reason for their struggles are inconsistencies in the literature regarding drivers of TML...
Article
Full-text available
What if artificial intelligence (AI) machines became teammates rather than tools? This paper reports on an international initiative by 65 collaboration scientists to develop a research agenda for exploring the potential risks and benefits of machines as teammates (MaT). They generated 819 research questions. A subteam of 12 converged them to a rese...
Article
Full-text available
In the realm of smart services, smart personal assistants (SPAs) have become a popular medium for value co-creation between service providers and users. The market success of SPAs is largely based on their innovative material properties, such as natural language user interfaces, machine-learning-powered request handling and service provision, and a...
Conference Paper
Full-text available
AI-driven convergence describes how innovative products emerge from the interplay of embedded artificial intelligence (AI) in existing technologies. Trust transfer theory provides an excellent opportunity to deepen prevailing discussions about trust in such converged products. However, AI-driven convergence challenges existing theoretical assumptio...
Article
This paper employs a longitudinal perspective to examine continued system use (CSU) by individuals in utilitarian, volitional contexts when alternative systems are present . We focus on two key behavioural antecedents of CSU – habit and continuance intention – and theorise how the relationships between CSU and these antecedents evolve over time. In...
Conference Paper
Full-text available
In this work, we explore the interdisciplinary boundaries of the fields of AI, HCI and management research. Companies are currently investing enormous resources into AI solutions, motivated by the potential benefits ranging from greater efficiency, faster and more accurate results to more effective and improved strategic outcomes at the organizatio...
Article
Full-text available
Zusammenfassung Die DSGVO enthält sehr unterschiedliche Vorgaben zur Zusammenarbeit verschiedener Akteure, aber kein systematisches Modell für die Ausgestaltung dieser Formen der Zusammenarbeit. Gerade für KMU könnten standardisierte Verfahren ein Ansatz zur effizienten Umsetzung sein. Der Beitrag untersucht die Frage, an welchen Stellen Ansätze de...
Chapter
Full-text available
Zusammenfassung Durch die Digitalisierung werden immer mehr Technologien entwickelt. Dabei gewinnt die soziotechnische Systementwicklung zunehmend an Bedeutung, in deren Rahmen nicht nur das technische System isoliert betrachtet wird, sondern auch der Nutzer und sein Umfeld. Insbesondere bei der Entwicklung rechtsverträglicher Systeme stehen Entwic...
Conference Paper
Full-text available
Advances in Natural Language Processing offer techniques to de- tect the empathy level in texts. To test if individual feedback on certain students’ empathy level in their peer review writing pro- cess will help them to write more empathic reviews, we developed ELEA, an adaptive writing support system that provides students with feedback on the cog...
Conference Paper
Full-text available
Trust transfer is a promising perspective on prevalent discussions about trust in AI-capable technologies. However, the convergence of AI with other technologies challenges existing theoretical assumptions. First, it remains unanswered whether both trust in AI and the base technology is necessary for trust transfer. Second, a nu-anced view on trust...
Conference Paper
Full-text available
Empathy is an essential component of human communication since it increases our understanding and perception of others. However, studies show that students' empathy skills have declined rapidly in the last decades. Against this background, practitioner reports predict that the importance of empathy will increase as a skill for successful agile team...
Conference Paper
Full-text available
Beyond AI-based systems' potential to augment decision-making, reduce organizational resources, and counter human biases, unintended consequences of such systems have been largely neglected so far. Researchers are undecided on whether erroneous advice acts as an impediment to system use or is blindly relied upon. As part of an experimental study, w...
Conference Paper
Full-text available
Contemporary research focuses on examining trustworthy AI but neglects to consider trust transfer processes, proposing that users' established trust in a familiar source (e.g., a technology or person) may transfer to a novel target. We argue that such trust transfer processes also occur in the case of novel AI-capable technologies, as they are the...
Conference Paper
Full-text available
As distance learning and large-scale learning environments continue to grow, interactive knowledge distribution is becoming a more challenging task. Although studies show that active and emotional student engagement is the best way to achieve promising educational outcomes, educational institutions still face challenges in providing students with i...
Chapter
By combining recent advances in Natural Language Processing and Conversational Agent (CAs), we suggest a new form of human-computer interaction for individuals to receive formative feedback on their argumentation to help them to foster their logical reasoning skills. Hence, we introduce ArgueBot, a conversational agent, that provides adaptive feedb...
Chapter
Empathy is a fundamental competency for daily communication, interaction, and teamwork, and thus most relevant for future jobs. Nevertheless, educational organizations are limited in providing the necessary conditions for students to develop empathy skills, due to traditional large-scale and distance-learning scenarios. In this paper, we present in...
Chapter
Full-text available
Conversational Agents (CAs) have become a new paradigm for human-computer interaction. Despite the potential benefits, there are ethical challenges to the widespread use of these agents that may inhibit their use for individual and social goals. However, besides a multitude of behavioral and design-oriented studies on CAs, a distinct ethical perspe...
Conference Paper
Full-text available
Argumentation is an omnipresent foundation of our daily communication and thinking. The ability to form convincing arguments is not only the fundament for persuading an audience of novel ideas but also plays a major role in strategic decision-making, negotiation, and productive civil discourse. However, students often struggle to develop argumentat...
Conference Paper
Full-text available
Online education creates new opportunities for learners, which has led to sharply increasing enrollment in the last few years. Despite these benefits, past research shows that the lack of individual interaction with educators creates low learner engagement that leads to high attrition rates, which remains a major challenge in the field. Dynamically...
Conference Paper
Full-text available
Enrollments in distance-learning scenarios have been tremendously rising. Here, the ability of students to receive answers to questions is hindered due to an uneven educator-student ratio. Students often do not receive quick answers to simple questions, and educators feel stressed by answering the same questions repeatedly. However, advances in Nat...
Preprint
Full-text available
We present an annotation approach to capturing emotional and cognitive empathy in student-written peer reviews on business models in German. We propose an annotation scheme that allows us to model emotional and cognitive empathy scores based on three types of review components. Also, we conducted an annotation study with three annotators based on 9...
Chapter
Full-text available
Die Digitalisierung verändert nicht nur unser privates, sondern auch unser Arbeitsleben. Immer mehr Daten über Individuen sind online verfügbar und werden für die Nutzung von bestimmten Online Services vorausgesetzt. Hierbei verlieren die Nutzenden oft den Überblick, wie und welche Daten sie von sich preisgeben. Dies birgt nicht nur das Risiko der...
Preprint
Full-text available
Research has a long history of discussing what is superior in predicting certain outcomes: statistical methods or the human brain. This debate has repeatedly been sparked off by the remarkable technological advances in the field of artificial intelligence (AI), such as solving tasks like object and speech recognition, achieving significant improvem...
Article
Full-text available
Smart Personal Assistants (SPAs; such as Amazon’s Alexa or Google’s Assistant) let users interact with computers in a more natural and sophisticated way that was not possible before. Although there exists an increasing amount of research of SPA technology in education, empirical evidence of its ability to offer dynamic scaffolding to enhance studen...
Conference Paper
Full-text available
Empathy is a fundamental competency for daily communication, interaction, and teamwork, and thus most relevant for future jobs. Nevertheless, educational organizations are limited in providing the necessary conditions for students to develop empathy skills, due to traditional large-scale and distance-learning scenarios. In this paper, we present in...
Conference Paper
Full-text available
Conversational Agents (CAs) have become a new paradigm for human-computer interaction. Despite the potential benefits, there are ethical challenges to the widespread use of these agents that may inhibit their use for individual and social goals. However, besides a multitude of behavioral and design-oriented studies on CAs, a distinct ethical perspe...
Conference Paper
Full-text available
By combining recent advances in Natural Language Processing and Conversational Agent (CAs), we suggest a new form of human-computer interaction for individuals to receive formative feedback on their argumentation to help them to foster their logical reasoning skills. Hence, we introduce ArgueBot, a conversational agent, that provides adaptive feedb...
Book
Full-text available
Im Rahmen des DFG-geförderten Projekts AnEkA „Anforderungs- und Entwurfsmuster zur rechtsverträglichen und qualitätszentrierten Gestaltung kontextsensitiver Applikationen“ wurden Anforderungs- und Entwurfsmuster für die Gestaltung rechtsverträglicher, aber gleichermaßen qualitätszentrierter smarter persönlicher Assistenten erstellt. Neben einem umf...
Conference Paper
Full-text available
Empathy is an elementary skill for daily interactions and for professional communication, agile teamwork and successful leadership and thus elementary for educational curricula. However, educational organizations face difficulties in providing the boundary conditions necessary for their students to develop empathy skills due to the lack of individu...
Conference Paper
Full-text available
Despite a large number of available techniques around Deep Learning in Natural Language Processing (NLP), no holistic framework exists which supports researchers and practitioners to organise knowledge when designing, comparing and evaluating NLP applications. This paper addresses this lack of a holistic framework by developing a taxonomy for Deep...
Conference Paper
Full-text available
Based on recent advances in Artificial Intelligence (AI), chatbots are now increasingly offered as an alternative source of customer service. For their uptake user trust in critical. However, little is known about how these interfaces fundamentally influence trust perceptions. In particular, it’s unclear what exactly causes perceptual differences -...
Article
Künstliche Intelligenz durchdringt immer stärker verschiedene Lebensbereiche und macht auch vor der beruflichen Bildung nicht halt. In diesem Zusammenhang gibt es derzeit vielfältige Diskussionen zur Rolle der menschlichen Intelligenz in zukünftigen Arbeitsprozessen und damit verknüpft Fragen zur Auswirkung auf die Aus- und Weiterbildung von Arbeit...
Article
Full-text available
The success of innovative teaching/learning approaches aiming to foster problem solving in management education depends on useful and easy-to-use IT components in the learning process. However, the complexity of problem solving in self-regulated learning approaches may overwhelm the learner and can lead to unsatisfying learning outcomes. Research s...
Conference Paper
Full-text available
Chatbots are predicted to play a key role in customer service based on recent advances in the area of Artificial Intelligence (AI). However, a lack of user trust impedes the widespread adaption of AI-based chatbots. Still, there is a lack of systematically derived design knowledge concerning user trust in those agents. In this short paper, we repor...
Conference Paper
Full-text available
Recent advances in Natural Language Processing not only bear the opportunity to design new dialog-based forms of human-computer interaction but also to analyze the argumentation quality of texts. Both can be leveraged to provide students with individual and adaptive tutoring in their personal learning journey to develop argumentation skills. Theref...
Conference Paper
Full-text available
In this paper, we present a novel annotation approach to capture claims and premises of arguments and their relations in student-written persuasive peer reviews on business models in Ger-man language. We propose an annotation scheme based on annotation guidelines that allows to model claims and premises as well as support and attack relations for c...
Preprint
Full-text available
In this paper, we present a novel annotation approach to capture claims and premises of arguments and their relations in student-written persuasive peer reviews on business models in German language. We propose an annotation scheme based on annotation guidelines that allows to model claims and premises as well as support and attack relations for ca...
Article
Full-text available
Gamification is a well-known approach that refers to the use of elements to increase the motivation of information systems users. A remaining challenge in gamification is that no shared understanding of the meaning and classification of gamification elements currently exists. This impedes guidance concerning analysis and development of gamification...
Article
Full-text available
Zusammenfassung Um die Gestaltung datenschutzgerechter Techniksysteme erproben zu können, bietet sich die Methode der Simulationsstudie an. Am Beispiel eines smarten persönlichen Lernassistenten zeigt der Beitrag, wie mit Hilfe einer Simulationsstudie die Systemgestaltung unter Einsatz von Anforderungs- und Entwurfsmustern in sozialer Aktion überpr...
Article
Full-text available
Zusammenfassung Bei der Entwicklung smarter persönlicher Assistenten müssen Anforderungen aus unterschiedlichen normativen Bereichen berücksichtigt werden. Am Beispiel der Dienstleistungsqualität und der Rechtsverträglichkeit werden Anforderungen entwickelt, Zielkonflikte identifiziert und Lösungsansätze, mit denen diese potentiell konfliktären Zie...
Chapter
Designing socio-technical systems like IT-supported teaching-learning systems that motivate learners while at the same time stimulating knowledge transfer has become challenging. Teaching-learning techniques that consist of a social context that interacts with and is supported by information technologies are often bundled in a holistic design artif...
Chapter
Die Aus- und Weiterbildung ist einer der Schlüsselfaktoren, um die Produktivität von Individuen und damit Unternehmen zu steigern (Gupta und Bostrom 2013; Arthur et al. 2003). Vor dem Hintergrund einer lernerfolgsorientierten Aus- und Weiterbildung spielt der Einsatz von verschiedenen Technologien im Lehr-/ Lernszenario eine große Rolle. Üblicherwe...
Conference Paper
Full-text available
Recent advances in Natural Language Processing (NLP) bear the opportunity to design new forms of human-computer interaction with conversational interfaces. However, little is known about how these interfaces change the way users respond in online course evaluations. We aim to explore the effects of conversational agents (CAs) on the response qualit...
Conference Paper
Full-text available
Recent advances in Natural Language Processing (NLP) bear the opportunity to analyze the argumentation quality of texts. This can be leveraged to provide students with individual and adaptive feedback in their personal learning journey. To test if individual feedback on students' argumentation will help them to write more convincing texts, we devel...
Article
Full-text available
Many governments and organizations recognize the potential of open innovation (OI) models to create value with large numbers of people beyond the organization. It can be challenging , however, to design an effective collaborative process for a massive group. Collaboration engineering (CE) is an approach for the design and deployment of repeatable c...
Preprint
Full-text available
This report summarizes the discussion in a panel session on gamification designs at the 2019 European Conference on Information Systems in Stockholm, Sweden. The panel explores a research agenda for gamification design. The "what, why, and how" are considered to analyze the current state of the art of gamification research. An adapted definition of...
Conference Paper
Full-text available
Smart Personal Assistants (SPA) fundamentally influence the way individuals perform tasks, use services and interact with organizations. They thus bear an immense economic and societal potential. However, a lack of trust - rooted in perceptions of uncertainty and risk - when interacting with intelligent computer agents can inhibit their adoption. I...