Matthias Klumpp

Matthias Klumpp
Georg-August-Universität Göttingen | GAUG · Department of Business Administration

Professor

About

264
Publications
65,110
Reads
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1,346
Citations
Citations since 2016
137 Research Items
1144 Citations
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Introduction
Expertise in logistics and SCM, digitalization, AI & HCI, sustainability, human factor (Industry 5.0), OR (DEA), retail, biotech, health care and humanitarian logistics
Additional affiliations
October 2019 - December 2021
Università degli Studi di Modena e Reggio Emilia
Position
  • Professor
January 2018 - present
Fraunhofer Institute for Material Flow and Logistics IML
Position
  • Senior Researcher
October 2017 - September 2018
European University Institute
Position
  • Research Associate
Education
July 2011 - October 2019
University of Duisburg-Essen
Field of study
  • Habilitation Management Science
May 2007 - May 2007
University of Leipzig
Field of study
  • Economics and Business Administration

Publications

Publications (264)
Article
Artificial intelligence (AI) applications are the core challenge for engineering and management science concepts in production and logistics within the next decade. This study analyses the application of AI instances in route planning as a central part of logistics management from an empirical case perspective for retail logistics in Germany. The m...
Article
Full-text available
The COVID-19 pandemic is a global challenge to humankind. To improve the knowledge regarding relevant, efficient and effective COVID-19 measures in health policy, this paper applies a multi-criteria evaluation approach with population, health care, and economic datasets from 19 countries within the OECD. The comparative investigation was based on a...
Article
Purpose Digitalization is changing organizations with positive and negative impacts such as increased autonomy on the one hand and increased surveillance and control on the other hand. In this context, new modes of control occur: in addition to managerial control, new modes of control are multi-directed, stemming from colleagues, customers and unde...
Article
Despite ongoing calls for a more even global distribution of COVID-19 vaccines, there remains a great disparity between high- and low-income countries. We conducted representative surveys among the adult population in the United States (N=1,000) and Germany (N=1,003) in June 2021 to assess the public opinion in these countries on distributive justi...
Conference Paper
Full-text available
This paper contributes to the issue of big data analysis and data quality with the specific field of time synchronization. As a highly relevant use case, big data analysis of work stress and strain factors for driving professions is outlined. Drivers experience work stress and strain due to trends like traffic congestion, time pressure or worsening...
Conference Paper
Full-text available
Advanced technologies are introduced in warehouse operations, rendering the interplay between human worker behavior and information systems (IS) a critical issue. We investigate how IS supports manual order picking by studying how visual color-coding information on picking locations provided through personal digital assistants accelerates search an...
Article
Full-text available
Manual order picking, the process of retrieving stock keeping units from their storage location to fulfil customer orders, is one of the most labour-intensive and costly activity in mod- ern supply chains. To improve the outcome of order picking systems, automated and robotized components are increasingly introduced creating hybrid order picking sy...
Article
The growing frequency, impact, and complexity of natural- and human-made- disasters have resulted in an increased attention toward humanitarian logistics management practices. With most disasters having a global scale due to the high level of interconnectedness between supply chains, the adequate provision of humanitarian assistance through streaml...
Article
Full-text available
Digital applications in health care are a concurrent research and management question, where implementation experiences are a core field of information systems research. It also contributes to fighting pandemic crises like COVID-19 because contactless information flow and speed of diagnostics are improved. This paper presents three digital applicat...
Article
Full-text available
Manual picker-to-parts order picking (OP) systems are usually laborious and cost-intensive. Nevertheless, they are still predominant in warehouse operations of traditional brick-and-mortar grocery retailers. Storage assignment strategies are highly relevant for the outcomes of OP systems. Aspiring to improve picking performance and worker health, t...
Conference Paper
Full-text available
Learning curve literature in operations management has established that the accumulation of output enhances volume-based experience and leads to per-unit performance improvements. However, little is known how experiences related to specific task characteristics affect performance. Using a large-scale longitudinal dataset from a German brick-and-mor...
Article
Full-text available
This study gathered evidence from Germany and the United States on public opinion towards fair distribution of COVID-19 vaccines across the world. Analytical Hierarchy Process and discrete choice experiments were used for this purpose. The sample is nationally representative of adults (aged 18 and above) for both countries using quotas on age, gend...
Presentation
Designing sustainable warehouse operations in the sense of the triple bottom line approach with environmental, social, and economic sustainability aspects is a key challenge for most brick-and-mortar grocery retailers. These retailers still rely on manual storage and material handling systems to process high-volume low-mix orders. They design picke...
Article
Purpose Digital technologies comprehensively change work processes and working conditions. However, the use of digital technologies and the modes of collaboration between technologies and human workers differ in terms of specific work organization and automatization. Referring to the job demands-resources model (JD-R), this paper investigates job d...
Chapter
With the rapid increase of digitization and desire for contactless shopping during the COVID-19 pandemic, online grocery sales keep growing fast. Correspondingly, optimized policies for order picking are nowadays central in omnichannel supply chains, not only within dedicated warehouses but also in grocery stores while processing online orders. In...
Chapter
Full-text available
Vor dem Hintergrund ansteigender Verkehrsmengen, der Förderung der aktiven Mobilität und der mangelnden Sicherheit für Kinder im Straßenverkehr wird im vorliegenden Beitrag ein Konzept vorgestellt, wie mithilfe von augmentierter Realität (AR) und dem neuen Mobilfunkstandard 5G Grundschulkinder die Teilnahme am Straßenverkehr mit digitaler Unterstüt...
Article
Digitalization supports the development of platform organizations, changing work relationships between individuals and organizations. This paper analyzes workers’ perceptions of autonomy and control in for- and non-profit platform organizations. Based on a mixed-methods study combining qualitative interviews and a quantitative questionnaire in digi...
Chapter
Yard management is crucial for logistics and transport operations due to the high influence towards smooth and efficient intralogistics on dedicated depot sites of logistics service providers. Yet, this field has interesting new insights to offer, especially regarding prioritizing and decision-making concepts with the support of Multi-Criteria Deci...
Conference Paper
The problem of batching orders and routing orders in picker-to-parts warehouses is intensively studied in the research literature, but the impact of individual differences among pickers or forklift operators and their skills are rarely taken into consideration. Therefore, we propose a model that does simultaneously order batching and routing while...
Article
Full-text available
Human operators will remain to play an essential role in picker-to-parts order picking systems despite increasing digitalization and automation of warehouse processes. While manual order picking is a laborious and cost-intensive task in warehousing, it is extensively examined in the logistics and supply chain management literature. However, the ope...
Conference Paper
Full-text available
Advanced technologies are introduced in warehouse operations, rendering the interplay between human worker behavior and information systems (IS) a critical issue. We investigate how IS supports manual order picking by studying how visual color-coding information on picking locations provided through personal digital assistants accelerates search an...
Article
Full-text available
When digitalizing work, organizations face the challenge of analyzing, evaluating, and mitigating a potential increase in mental workload for employees and managers. This paper presents an instrument to assess mental stress and strain in digital work contexts and the related development process and validation. Based on a literature and instrument r...
Conference Paper
Full-text available
Bikesharing systems constitute a pivotal pillar to foster sustainable urban mobility. To leverage this potential, information systems (IS) research addresses both (a) decision support systems for operators to increase access to vehicles and (b) mobile app designs for end-users. However, the salient question of situational factors determining when u...
Article
Full-text available
Background: A large proportion of logistics jobs still rely on manual labor and therefore place a physical strain on employees. This includes the handling of heavy goods and physiologically unfavorable postures. Such issues pose a risk for employee health and work capability. This article provides a detailed empirical analysis and a decision proces...
Article
Full-text available
Online shopping is growing fast due to the increasingly widespread use of digital services. During the COVID-19 pandemic, the desire for contactless shopping has further changed consumer behavior and accelerated the acceptance of online grocery purchases. Consequently, traditional brick-and-mortar retailers are developing omnichannel solutions such...
Article
Full-text available
Digitalization of teaching, learning, and assessment in higher education has gained increasing attention in research in the recent years. While previous research investigated issues of effectiveness, course attendance, and course evaluation from a long-term perspective, the current COVID-19 pandemic forced higher education institutions to digitaliz...
Article
Full-text available
Hydrogen technologies have received increased attention in research and development to foster the shift towards carbon-neutral energy systems. Depending on the specific production techniques, transportation concepts, and application areas, hydrogen supply chains (HSCs) can be anything from part of the energy transition problem to part of the soluti...
Conference Paper
Full-text available
The COVID-19 pandemic and resulting non-pharmaceutical interventions aspiring to reduce the spread of the virus, e.g., full or partial lockdowns, as well as social distancing measures, lead to increasing at-home consumption and panic buying. The resulting demand peaks for non-cooled perishable items hit the distribution systems of traditional brick...
Conference Paper
Purpose: To enable reliable food supply and to remain competitive, grocery retailers need to operate efficient distribution networks. Therefore, the purpose of this paper is to develop and apply a multi-criteria evaluation framework considering the complexity of grocery retail warehouses while maintaining the highest possible efficiency. Methodolo...
Conference Paper
Human operators play and will remain to play an essential role in traditional picker-to-parts order picking systems, although we observe an increasing digitalization and automation of warehouse processes. While manual order picking is a laborious and cost-intensive task in warehousing, it is well examined in the logistics and Supply Chain Managemen...
Conference Paper
Customers shifting from stationary to online grocery shopping and the decreasing mobility of an ageing population pose major challenges for the stationary grocery retailing sector. To fulfill the increasing demand for online grocery shopping, traditional bricks-and-mortar retailers use existing store networks to offer customers click-and-collect se...
Conference Paper
The COVID-19 pandemic is changing consumer behavior and accelerating the interest for online grocery purchases. Hence, traditional brick-and-mortar retailers are developing omnichannel solutions enabling online purchases in parallel to normal activities. Buy-Online- Pick-up-in-Store concepts are flourishing in this context, and they are the topic o...
Conference Paper
With the rapid increase of digitization and desire for contactless shopping during the COVID-19 pandemic, online grocery sales keep growing fast. Correspondingly, optimized policies for order picking are nowadays central in omnichannel supply chains, not only within dedicated warehouses but also in grocery stores while processing online orders. In...
Chapter
Full-text available
Customers shifting from stationary to online grocery shopping and the decreasing mobility of an ageing population pose major challenges for the stationary grocery retailing sector. To fulfill the increasing demand for online grocery shopping, traditional bricks-and-mortar retailers use existing store networks to offer customers click-and-collect se...
Preprint
Full-text available
We conducted representative surveys among the adult population in Germany (n=1,003) and the United States (n=1,000) with discrete choice experiments and analytical hierarchy process items to elicit opinions about global COVID-19 vaccine distribution. Results unveil a high consent towards utilitarian or egalitarian distribution principles, prioritiz...
Chapter
Full-text available
Die globale humanitäre Logistik in Not- und Krisensituationen sieht sich einer Reihe von Herausforderungen wie steigender Anzahl und Schwere von Katastrophensituationen, steigender Komplexität der globalen Transportnetzwerke sowie gegenüber. In dieser Situation wird in umfassender Weise der Versuch unternommen, erfolgreiche Konzepte der Betriebswir...
Article
Full-text available
The development and implementation of artificial intelligence (AI) applications in health care contexts is a concurrent research and management question. Especially for hospitals, the expectations regarding improved efficiency and effectiveness by the introduction of novel AI applications are huge. However, experiences with real-life AI use cases a...
Conference Paper
Full-text available
Recent advances in the area of artificial intelligence (AI) have spawned remarkable progress in many scientific fields. Predictive analytics approaches based on artificial neural networks and deep learning as a class of optimization methods show promising results to solve forecast problems. As these approaches are hardly used to unravel workforce p...
Article
Full-text available
Im Notfall hängt das Überleben von einem guten Zusammenspiel aller beteiligten Akteure in der medizinischen Rettungskette ab. Das Forschungsprojekt Euriale hat deshalb das Ziel, den Kommunikationsaustausch von Ersthelfenden bis hin zum Klinikpersonal mit Hilfe digitaler Instrumente zu verbessern.
Article
Full-text available
Methods of multi-criteria decision making (MCDM) from operations research have been applied to provide information for making long-term decisions in the energy sector, and energy policy. For example, in sustainability evaluations, multiple conflicting criteria can be considered. While most MCDM approaches have been applied to evaluate energy system...
Article
Full-text available
Even though the ongoing digital transformation in the forms of artificial intelligence and robotics offer promising concepts on automating warehouse operations, a majority of processes in intralogistics rely on manual human work. Since order picking has been identified as the most labour-intensive, as well as costly activity in warehouses, forklift...
Article
Full-text available
As the German vocational education and training (VET) system, with its dual learning environment in both firms and vocational schools, is an international benchmark, many concepts and projects are aiming to transfer this approach to other countries and education systems. In such contexts, it is important to consider the specific concepts and requir...
Article
Full-text available
The increasing use of information technology (IT) in supply chain management and logistics is connected to corporate advantages and enhanced competitiveness provided by enterprise resource planning systems and warehouse management systems. One downside of advancing digitalization is an increasing dependence on IT systems and the negative effects of...
Conference Paper
Full-text available
Although we observe an increasing evolution of technologies, many bricks-and-mortar grocery retailers still rely on human dispatchers and manual route planning. Dispatchers operating in this environment have to solve dynamic planning problems in a short period of time, experiencing situations where there is a lack of information . While a considera...
Article
Purpose Technological advances regarding artificial intelligence (AI) are affecting the transport sector. Although fully autonomous delivery, or self-driving trucks, are not operating currently, various AI applications have become fixed components of cargo vehicles. Since many research approaches primarily concentrate on the technical aspects of as...
Chapter
Full-text available
Die Logistikbranche in Deutschland wächst seit Jahren kontinuierlich. Mit ihr steigt auch die Anzahl der Sendungen und Auslieferungen durch Kurier-, Express- und Paketdienste (KEP-Dienste) (vgl. Muschkiet und Schückhaus 2019, S. 357). Auch für die nächsten Jahre ist ein Wachstum der Paketmengen prognostiziert (vgl. Statista 2019a, 2019b).
Conference Paper
Full-text available
Update (deadline extended): The ongoing COVID-19 pandemic is disrupting the retailing industry and forcing retail managers to create new business models, accelerate their digital transformation, and redesign operations. Aspiring to reduce transmission rates, various non-pharmaceutical interventions on COVID-19, e.g., social distancing measures and...
Article
Full-text available
Although resources are scarce and outputs incorporate the potential to save human lives, efficiency measurement endeavors with data envelopment analysis (DEA) methods are not yet commonplace in the research and practice of non-government organizations (NGO) and states involved in humanitarian logistics. We present a boot-strapped DEA window analysi...
Article
Full-text available
Order picking is a crucial but labor- and cost-intensive activity in the retail logistics and e-commerce domain. Comprehensive changes are implemented in this field due to new technologies like AI and automation. Nevertheless, human worker’s activities will be required for quite some time in the future. This fosters the necessity of evaluating manu...
Chapter
Digitalization is a major trend and challenge in most industries and sectors of societies. Still, quantitative insights regarding the impacts of digitalization are missing. This chapter is reporting a first approach using Data Envelopment Analysis (DEA) for measuring efficiency results of digitalization steps in a retail logistics context. Aspiring...
Chapter
Full-text available
Digital developments and changes in the production, supply chain and logistics sector as well as specific concepts like automation and Industry 4.0 or the Internet of Things are omnipresent. Especially the human role in such settings experiences important changes, which has not been adequately addressed in research yet. This introduction chapter co...
Book
Full-text available
This book covers topics such as digitalization of production, operations, logistics and supply chains leading to new requirements for human capabilities and collaboration. The content is relevant for research as well as industry as digitalization is shaping all value chain processes anew. A special focus is directed towards an interdisciplinary per...
Chapter
Die Akzeptanz neuer Technologien im Arbeitsprozess wird durch die Teilhabe von Mitarbeitenden am Veränderungsprozess gefördert. Eine direkte Partizipation kann insbesondere über ein digitales Ideenmanagement ermöglicht werden, das bestehende Konzepte wie Kontinuierliche Verbesserungsprozesse oder Betriebliches Vorschlagswesen weiterentwickelt. Ziel...
Chapter
Kernelement zum Umgang mit neuen Arbeitswelten ist die Selbstwirksamkeitserwartung der Arbeitskräfte. Insbesondere bei Transport- und Kommissioniertätigkeiten in Produktion, Logistik und Handel kommen zunehmend individualisierte digitale Anwendungen zum Einsatz, die Elemente künstlicher Intelligenz beinhalten. Dazu stellt der Beitrag aus dem Projek...
Conference Paper
Purpose: The study uses the results of an efficiency analysis for digitalization within a retail logistics blue-collar work system of professional truck drivers and aims to elaborate an ex-ante efficiency simulation approach for digitalization scenarios. Methodology: The simulation method combines the efficiency scores of Data Envelopment Analysis...
Conference Paper
Purpose: Global supply chains increasingly demand sustainable setups, from the first to the last mile in transportation. Particularly in urban settings, the use of commercial electric vehicles for transport tasks might be a suitable measure to increase overall sustainability. Methodology: For an initial structuring step of this growing research fie...
Article
In the digitisation development of economy, logistics is of central importance due to the linkage of information and material flow throughout supply chains. However, verifiable effects in terms of efficiency have not been empirically shown in many cases yet. Therefore, this paper develops an efficiency analysis to evaluate the impact of changing le...
Conference Paper
Full-text available
Order picking has been identified as the most labour-intensive, as well as costly activity within warehouse logistics and is experiencing significant changes due to new technologies in the forms of artificial intelligence (AI) and automation. One fundamental question concerns the employees learning progress in human-robot picking systems compared t...
Article
Full-text available
Order picking has been identified as the most labour-intensive, as well as costly activity within warehouse logistics and is experiencing significant changes due to new technologies in the forms of artificial intelligence (AI) and automation. One fundamental question concerns the employees learning progress in human-robot picking systems compared t...
Conference Paper
Technological advances regarding Artificial Intelligence (AI) are affecting the transport sector. Although fully autonomous delivery or self-driving trucks are not operating in the present but far ahead in the future, various AI applications have become fixed components of cargo vehicles. Since many research approaches primarily concentrate on the...
Conference Paper
The increasing use of information technology (IT) in supply chain management and logistics is connected to the impetus that enterprise resource planning systems and warehouse management systems provide corporate advantages and enhance competitive strength. A downside of the advancing digitalization is the increasing dependence on IT systems and the...
Article
Full-text available
Die Logistik als globale innovative Branche erfährt grundlegende Veränderungen durch die fortschreitende Digitalisierung. Es bilden sich neue Geschäftsmodelle heraus und die Arbeitsorganisation wandelt sich. Arbeitsprozesse können digital und transparent erfasst und kontrolliert werden. Der Beitrag untersucht die Auswirkungen dieser technologischen...
Chapter
Digital logistics processes are not only a technological challenge. In addition, the question of human cognitive strain and human-computer interaction are important success factors for digital logistics work concepts. After a background introduction, conceptual and an analytical frameworks for identifying cognitive strain in digital logistics work...
Conference Paper
Order-picking is a crucial but labor- and cost-intensitive activity in the retail logistics domain. Far-reaching changes are implemented in this field due to new technologies in the forms of artificial intelligence (AI) and automation. Nevertheless, human worker's activities will be required for quite some time in the future, and therefore investig...
Conference Paper
Although artificial intelligence (AI) is receiving much attention, little is known about how its application influences specific work tasks or the efficiency of white-collar work systems. Therefore, the purpose of this paper is to develop and apply an efficiency analysis to measure dispatcher's performance in route planning as a typical white-colla...
Article
Full-text available
Available Open Access: https://rdcu.be/bBCfa Current concept, development, and testing applications in production concerning Cyber-Physical Systems (CPS), Industry 4.0 (I40), and Internet of Things (IoT) are mainly addressing fully autonomous systems, fostered by an increase in available technologies regarding distributed decision-making, sensors,...
Chapter
Ein Transfer der innovativen Elemente des Konzepts Industrie 4.0 in den Bereich der Dienstleistungsproduktion am Beispiel der Leitungsprozesse in Hochschulen ist sehr interessant, da der überwiegende Anteil der volkswirtschaftlichen Wertschöpfung in tertiären Dienstleistungsorganisationen erbracht wird. Daher sind Befassungen mit der Übertragbarkei...
Chapter
Full-text available
In this chapter, we discuss major technological and societal developments that determine our lives to a large extent, not in the least the way we organize our resource needs and hence logistics and supply chains. After outlining these developments globally, we give some examples of truly disrupting business models that are fundamentally changing ou...