Mathews Z. Nkhoma

RMIT University | RMIT · School of Business IT and Logistics

Recent research recognises the importance of Industry 4.0 (I4.0) for government, industry, and education stakeholders. Nevertheless, there are calls for alternative ways of deepening knowledge, including adopting cross-nation and qualitative perspectives. In responding to these calls and considering the knowledge-based view of the firm, this study...

Transnational higher education has collapsed geographic boundaries, allowing offshore students to gain an international education without leaving their home regions. A prominent model for transnational higher education is overseas university branch campuses. These satellite campuses approximate parent-campus learning experiences, importing curricul...

Meeting customers' green requirements for manufacturing firms has been a continuing debate but with mixed results. Based on the innovation diffusion theory, this study argues that process innovation can be an important conduit to absorb customers' green pressures to enhance sustainable measures. The empirical results from 680 manufacturers in ten d...

Purpose The quality and market viability of international branch campuses (IBCs) depend upon their integration with university headquarters. Recent trends toward localizing branch-campus hiring have raised questions about the extent to which non-parent-campus lecturers will support global integration pursuits. This paper aims to examine IBC lecture...

Process flexibility is essential for organizations coping with uncertainty, emergence and change. In this study, we research how process stories may lessen friction in realizing flexible processes. We use friction as a metaphor, which characterizes the realization of flexible processes as handling two opposing forces: one pushes towards flexibility...

While the competencies required for global leaders' boundary-spanning have been significantly explored in literature, less attention has been paid to the processes involved in this work. This chapter examines global leaders' boundary-spanning actions, highlighting the need for leadership practices that enhance team cohesion and reinforce an organiz...

A prominent form of transnational higher education is international branch campuses: offshore university satellites that recreate the international-student experience in remote locations. International branch campuses are positioned as smaller-scale mirrors of their headquarters campuses, with equivalent programs and services. However, the extent t...

In the higher-education sector, multinational enterprise takes the form of international branch campuses: offshore satellites of larger universities that transport academic programs across borders. Central actors in cross-border higher education are branch-campus lecturers, whose work is overseen by course coordinators based at their universities’...

This paper presents two new ways to establish effective cyber security practice among employee users. Peer knowledge sharing has been used widely in organizations to promote innovation and efficiency, hence its applicability to encourage safe cyber security practice can be fruitful. Internal social marketing is a marketing technique that aims to pr...

Social media have become an integral part of our modern society by providing platforms for users to create and exchange news, ideas, and information. The increasing use of social media has raised concerns about the reliability of the shared information, particularly information that is generated from anonymous users. Though prior studies have confi...

1. Introduction In August 2018, the World Trade Organization (WTO) Panel adopted its report on the Australian tobacco plain packaging measures.¹ The decision has been hailed as a reaffirmation of a sovereign state’s right to regulate in international economic law and a clear check on the likely abuse of investor–state dispute mechanism.² Tobacco pr...

In a networked global economy, cyber security threats have accelerated at an enormous rate. The security infrastructure at organisational and national levels are often ineffective against these threats. As a result, academics have focused their research on information security risks and technical perspectives to enhance human-related security measu...

Active sharing of information security advice among the employees has undeniable implications for developing a sustainable security environment. This research examines this topic from the network perspective, and focuses on the work relationships that promote sharing security advice. Exponential random graph modeling technique was employed to evalu...

The Covid-19 pandemic has had an enormous impact on the world, with the education sector seeing considerable disruption. The practice of social distancing and mandatory lockdowns resulted in the near total closure of schools and universities in many countries across the globe. This led to the need for many institutions to conduct their classes onli...

Process flexibility supports organisations to deal with changes, uncertainty, variations, and exceptions in business operations. Although several taxonomies of process flexibility have been proposed, the domain still lacks an ontological structure that clarifies and organises the domain. The current study fills this gap by building an ontology for...

Process flexibility supports organisations to deal with changes, uncertainty , variations, and exceptions in business operations. Although several taxon-omies of process flexibility have been proposed, the domain still lacks an ontological structure that clarifies and organises the domain. The current study fills this gap by building an ontology fo...

This paper proposes a conceptual framework to investigate the influences of innovative services on customer satisfaction and behavioural intentions. As service innovation has been focusing on the influences of product and technology innovation, this paper provides another insight into service innovation. The proposed conceptual framework is based o...

Service Innovation is critical for service improvement and development that enhance customer satisfaction. Besides the importance of technology and tangible products, innovativeness leverages customer satisfaction by stimulating their five senses perception. Service-Dominant Logic emphasises the role of innovativeness in service delivery in alignme...

Aim/Purpose: This study will review the existing literature on the advantages and challenges associated with rubric design and implementation. The role of rubric as an authentic assessment instrument will also be discussed. Background: This study provides an overall understanding of ‘rubric design, the benefits and challenges of using rubrics, whic...

Service Innovation is a critical point for service improvement and development that enhance customer satisfaction. Besides the importance of technology and tangible products, Innovativeness also leverage customer satisfaction by influencing the experience of customers through the five senses. Service-Dominant Logic emphasises the role of Innovative...

Purpose Understanding the behavioral change process of system users to adopt safe security practices is important to the success of an organization’s cybersecurity program. This study aims to explore how the 7Ps (product, price, promotion, place, physical evidence, process and people) marketing mix, as part of an internal social marketing approach,...

E-government has been widely recognized as an important force that has a great impact on transforming government bureaucracy (Ahn & Bretschneider 2011; Fountain 2004; Welch & Pandey 2007). It can also improve business processes at different tiers of government within public organizations and across organizational boundaries. Its beneficiaries, part...

Authentic assessment helps graduates acquire skills that will prepare them for work and help them to handle real-life work scenarios. However, there are few studies and research on practical examples and design of authentic assessment for accounting courses. This chapter discusses how the authors used a research-led approach in designing authentic...

Advertising in mobile apps has recently become one of the most popular advertising channels for businesses when its annual revenue has rapidly increased year over year. On this kind of advertising, the app publishers do not only play a critical role in the ad serving process but also receive a significant portion of the advertising revenue. Their g...

Purpose The purpose of this paper is to illustrate the implementation of the flipped classroom method in teaching the course and to investigate the student’s perceived helpfulness, learning outcomes and satisfaction in respect of the pre-class learning videos. Design/methodology/approach Pre-class learning videos were integrated into a course to e...

The term logistics has traditionally been used to describe the management of the flow of materials, and the relationship between buyer and supplier. Service logistics, on the other hand, involves the management of responsive activities and of the dynamic organisation to deliver satisfaction to customers (Davis and Manrodt 1994). Service logistics m...

In this research, we synthesize close to 300 journal articles in the logistics and outsourcing research field, which were published between 1991 and 2019. Our objectives are to determine and study simultaneous evolution of the prominent research themes and the research collaborations between key authors within the field. To this end, we performed a...

The primary goal of higher education institutions is to support all students in the pursuit of academic success, which requires timely assistance for ‘at risk’ students. The adoption of learning management systems results in a large amount of data that can be collected, processed and utilised to improve the students’ learning experiences. This rese...

Aim/Purpose Blended learning can transform students experience and learning in higher education. Although the literature extensively explores benefits of blended learning, limited research exists to provide a detailed design principle for implementing instructional activities in blended courses and its usage as tool to influence learning outcomes f...

In recent decades several Australian universities have opened international branch campuses (IBCs) overseas (C-BERT, 2017). IBCs export international education to students in their home countries, offering an attractive alternative to studying abroad (Wilkins & Huisman, 2011). IBCs depend upon student enrollments for viability, making effective mar...

This research aims to investigate the innovative attributes, which influence customer satisfaction in the area of service operations; particularly, in the case of mid-range boutique hotels. The conceptual framework for this research will be built based on the Expectation Confirmation Theory (Oliver 1977), Diffusion of Innovation Theory (Rogers 2010...

Purpose This study proposes a scalable quantitative approach to evaluate alignment within and between courses and programs in higher education for benchmarking purpose. Design/methodology/approach The revised Bloom’s taxonomy (RBT), which combines a cognitive process dimension and a knowledge dimension, is used as a basis for categorizing nation...

ABSTRACT Aim/Purpose Authentic assessments offer students the opportunity to develop skills that implement the formal learning they receive in the classroom. Although there is a need for accounting graduates to possess a plethora of skills to equip them for success, there is a shortage of literature that focuses on authentic assessment design for a...

Purpose Despite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring the use of an instant messaging (IM) tool and its impacts on students’ learning outcomes, especially in the tertiary education in Vietnam. This study approached IM as an out-of-class communic...

The use of timely, accurate, and relevant information is crucial for supply chain performance. Within business firms, executives and managers depend on demand and inventory data to make decisions for business operations. In this technological era, many firms are reliant on technological platforms to share mission critical information between their...

The increasingly reliance on technology poses the greater threats to firms’ information security.

This paper develops a cluster-led strategic policy framework to assess the strategic positioning of key global logistics cities in Asia, most of which are affected by the ‘Belt and Road (B&R) Initiative.’ One of the key challenges that the B&R Initiative is facing is underdeveloped logistics infrastructure in Asia, not to mention road congestion, d...

Acclimatisation of sustainable practices is becoming widespread in the supply chain network due to the expanding global awareness of ethical responsibilities to the economy, society and the environment. Existent literature discloses that there is a strong research highlighting information sharing and transparency between companies and negligible pr...

This paper documents how academic theory can be used to inform mobile game design for social impact. Green Turtle Hero is a mobile game aimed at teaching Vietnamese youth an anti-littering message. Relevant academic theory is being applied throughout the process of conceptualisation, design, testing, launching and evaluation. This social marketing...

While textbooks are crucial to learning in the traditional classroom-based setting, their role in e-learning environment might be different. Through a categorical analysis, this study investigates if the currently available learning resources provided by textbooks are suitable for e-learning purpose. An e-learning framework incorporating different...

International branch campuses (IBCs) are a growing phenomenon in higher education. These overseas outposts of foreign universities transport aspects of the home-campus experience—and the chance to earn a home-campus degree—to satellite locations overseas. There are currently 249 IBCs operating worldwide, with a thriving trend toward parent universi...

Aim/Purpose: This case study examines the last-mile logistics model as implemented by Lazada Vietnam, as well as the logistics challenges in the local business environment that led the e-commerce company to dually employ the inventory/retail model and the marketplace model for delivering orders to online customers in Vietnam in search of the way to...

Active sharing of information security advice among the employees has undeniable implications for developing a sustainable security environment. This research examines this topic from the network perspective, and focuses on the work relationships that promote sharing security advice. Exponential random graph modeling technique was employed to evalu...

Purpose The purpose of this paper is to propose the use of case studies in teaching an undergraduate course of Internet for Business in class, based on the revised Bloom’s taxonomy. The study provides the empirical evidence about the effect of case-based teaching method integrated the revised Bloom’s taxonomy on students’ incremental learning, meas...

There is a need to examine the effect of using discussion cases to enrich students’ learning outcomes. A research framework was created to study this multidimensional relationship, via the instruments of interactivity, students’ time devotion and students’ engagement in order to find which factors could improve learning outcomes, including positive...

As the ASEAN consumers are increasingly moving online, the number of internet users according to UBS increase to 32% across the region and 112% penetrated by mobile technology. More than 50% of ASEAN users are participating to online social network (OSN). This research is to investigate the awareness and influence of security and privacy issues on...

Aim/Purpose: How to spread an anti-littering message amongst Vietnamese youth. Background: We outline the design of a mobile game aimed at educating the target audience on the value of not littering. Methodology : We use key theory from the literature to inform the design of the game. Contribution: This paper outlines an approach to education that...

Aim/Purpose: Development of a conceptual model linking early class preparation to improve class participation and performance. Background: Class preparation and class participation are precursors for the students’ performance. Methodology: Literature review. Findings: In a student-centered class environment, class preparation remains essential for...

As the ASEAN consumers are increasingly moving online, the number of internet users according to UBS increase to 32% across the region and 112% penetrated by mobile technology. More than 50% of ASEAN users are participating to online social network (OSN). This research is to investigate the awareness and influence of security and privacy issues on...

The use of timely, accurate, and relevant information is crucial for supply chain performance. In this technological era, supply chain players exchange information by using electronic platforms to share demand and inventory data in real time. Likewise, within the firm, executives and managers would also rely on the information flows and sharing bet...

The security of information is up most important for not only organisations but also their supply chains. Based on literature review, the study proposes a framework implementing information protection that supports supply chain management at intra-organisational and inter-organisational levels in the developing country context. The paper suggests t...

This study proposes the use of case study in teaching an undergraduate course of Introduction to Business Information Systems Development in class, based on the Revised Bloom’s Taxonomy. According to the Revised Bloom’s Taxonomy of cognitive skills, it includes six levels which are knowledge, comprehension, application, analysis, evaluation, and cr...

As online social networking sites (SNS) are becoming a part of many people’s daily life, they have become a topic of interest that attracts the attention of both academics and practitioners. The users’ behaviours on those sites are complex and have important implications. Individuals can use a wide range of SNS’s functionalities, for example, to so...

Purpose – The purpose of this paper is to present a low-cost, highly mobile system for performing street-level imaging. Street-level imaging and geo-location-based services are rapidly growing in both popularity and coverage. Google Street View and Bing StreetSide are two of the free, online services which allow users to search location-based infor...

Quyen Le, Deputy Director at ABC Textile and Dyeing Joint Venture Company (JVC), returned from a meeting with an Enterprise Resource Planning (ERP) service provider. Quyen was wondering which options of ERP implementation would be best suited to gain staff support and prepared the company for long term development. ABC had undergone considerable g...

The study described in this article aims to investigate the use of out-of-class communication between students and instructors using Facebook as a means of interaction for learning. How often/how much students use such an online social network and the clarification as to the reasons for online communication are the two exogenous variables used to m...

This paper explores how self-set security goal orientations and self-regulation theory can provide potential venues to motivate end-user sustained IS security compliance. Organisations have found that it is essential to motivate end-users to comply with information security measures and policies on a regular basis. The research aims to obtain an un...

Over the past decade, Vietnam has become a major player in the rapidly growing region of Southeast Asia. Anyone who has visited the country has sensed the extraordinary energy of its commercial activities. Few outsiders, however, have been granted access to the individual decision making processes that have driven this rapid development. With the p...

Change management is generally not pleasant for employees. Nguyen is considering how to make sure that the process of upgrading to the new LMS is as smooth as possible. Ho Chi Minh City Open University (HCMCOU), a Vietnamese education provider established in 1993, decided to improve its IT areas to facilitate a timely response to the rapid developm...

Vietnam is ranked as the 15 th in the world based on the number of Internet users with up to 39.7 million users, which accounts for 43% of Vietnamese population according to Internet Live Stats 2014. More than 50% of Vietnamese Internet users are participating in Online Social Network (OSN). This research will investigate the awareness and impact o...

PURPOSE: The purpose of the study is to understand food enterprises' perception toward the implementation of e-supply chain management technologies for the assurance of safety and preservation of quality for products in food supply chains which may positively influence consumer trust. DESIGN/METHODOLOGY/APPROACH: Multiple methods are employed to st...

According to a report by Vietnam Network Information Center (VNNIC) on Vietnam internet resources in 2012, the number of internet users in Vietnam had increased by 15 times compared to 2000. As a result of increased internet usage, 35.49% of the Vietnamese population had a 53% chance of encountering online threats without even knowing it. The purpo...

Purpose – The purpose of this paper is to understand the impact of real, localized case studies on students’ learning engagement, the learning process and learning experience and the role of such case studies in influencing students’ learning outcomes. Design/methodology/approach – Data were collected from 400 undergraduate students through an onl...

Purpose – Simulation games have long been used as a teaching tool in the classroom environment mainly due to the high level of participation and engagement that students are able to generate from these, making the learning process more enjoyable and capable to replicate real-life scenarios. Feedback given during the simulation helps to motivate stu...

This research aims to understand the mediating roles of learning engagement, learning process and learning experience in influencing students' outcomes through case study pedagogy. It gathered students' responses to localised real case studies discussed in Information Systems classes. Case knowledge and perception were used to measure students' lea...

Vann Le-Usami, Chief Executive Office at Mox Deals Vietnam was working sleeplessly preparing for a launch of a new Mox Deals Vietnam website, where daily deals would not be the only thing the company offered. Instead, they planned to combine an online web store and products/services deals into one stop shopping for Vietnamese online consumers. In...

According to a report by Vietnam Network Information Center (VNNIC) on Vietnam internet resources in 2012, the number of internet users in Vietnam had increased by 15 times compared to 2000. As a result of increased internet usage, 35.49% of the Vietnamese population had a 53% chance of encountering online threats without even knowing it. The purpo...

The research domain of end-user’s information security behaviours has been gaining much attention over the recent years. While the nature of intention to perform information security behaviours are being revealed, there are still gaps in this area. In particular, few studies have addressed whether such intention remains across contexts, especially...

After graduation in 2001, Tran Trong Minh Khoa started his career as a software developer for FPT Software Development Company – one of the subordinate companies of FPT Corporation, the largest information communications technology (ICT) Corporation in Vietnam. He successfully transitioned from new graduate computer engineer to IT professional desp...

Ha Phuong, a customer service manager at one of the top 20 securities companies in Vietnam, TXSecurities, was responsible for testing the recently built million-dollar stock trading system to ensure it satisfied business requirements and trading practices at the company. The stock market in Vietnam experienced tremendous turbulence during the five...

In 2000, the Vietnamese Government implemented the National Program for Promoting Application and Development of Information Technology for Industrialisation and Modernisation. As part of implementing the Government’s policy on the formation and development of the software industry, the Ho Chi Minh City People’s Committee decided to build Quang Tru...