Masayuki Yoshida

Hosei University · Department of Sports and Health Studies

Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research a...

The purposes of this study are to integrate organizational social capital theory and consumer happiness in a prior brand identification model and test the antecedents and consequences of consumer-brand identification over time. In the context of professional football, we collected data from 374 panel registrants of an online research service firm t...

Sport consumers’ pride in their teams is displayed in numerous ways. While marketers can capitalize on these pride feelings, the general business literature is devoid of extensive examinations of sport consumers’ pride feelings. The purposes of this study are to develop a conceptualization of sport consumers’ pride feelings toward both tangible and...

The proposed integrated model of stadium atmosphere and stadium attachment serves to advance the knowledge and understanding of fan behavior at sport stadiums. By investigating the relative effects of different environmental stimuli on overall stadium atmosphere and examining the mediating role of stadium attachment (identity and dependence) in the...

The purpose of this study is to examine how effective the international promotion of a sport event is on changing the destination image prior to the event if the sport event lacks global popularity. The authors conducted a quasi-experimental posttest research design, in which they used promotional information of a Tour de France stage to manipulate...

Fan loyalty programs are common among professional sport teams. A growing concern shared by researchers and practitioners is to understand the various value dimensions that constitute the overall value of relationship-building tactics. We introduce a multidimensional conceptualization of the perceived value of fan loyalty programs, develop a measur...

Integrating several streams of theoretical reasoning such as social identity theory and customer engagement theory, this study examines the relationship between consumer responses in social media networks and behavioral brand loyalty in the context of Japanese professional sports: football and baseball. Data were collected from 309 panel registrant...

Brand marks are important representations of organizations. Over time, due to a variety of reasons, brand marks may cease to be effective representations and require redesign. In recent years, a number of sport organizations have undertaken efforts to design new or update existing brand marks. In this research, a detailed examination of the opinion...

In sport management, there are few studies that have paid its attention to sport involvement among spectators. Thus, examining sport involvement to understand the sport consumption behavior of spectators is important. The purposes of this study are (1) to provide evidence of the reliability, construct validity, and hierarchical structure of the pro...

Over the last three decades, the conceptual and theoretical importance of team identification has increased. However, many previous studies have confused role identity-based team identification with the group identity-based approach, failing to distinguish between these two constructs. In light of this concern, the current study presents a thorough...

Purpose – Previous research has focused on the antecedents of fan loyalty or the link between fans and the team on sponsorship reactions, but no comprehensive framework has been developed to combine these perspectives. The purpose of this paper is to present an integrated framework of how team brand experience during the season impacts sponsorship...

This article attempts to shed some empirical attention on sport fans' feelings of pride toward multiple sport consumption objects (e.g., team color, logo, home stadium, fight songs, and glory of the past). Data were collected from spectators at professional soccer and baseball games in Japan. The results from Study 1 provided evidence of the scale'...

This study examines the relationships between service quality and value perceptions of the 2014 FIFA World Cup in Brazil, controlling for the consumers’ opinion about hosting the event in the country. Data were collected from five cities (n = 3,042), and the results from a structural model indicate that teams, accessibilities, and event atmosphere...

Over the last two decades, the number of studies examining the roles of the core sport product, ancillary services, social interactions among consumers, and relationship marketing programs in the sport context has grown. However, it is also true that these topics have been advanced in many independent research endeavors depending on the touch point...

Given the rising popularity of mass-participant sport, such as walking and running events, research has started to address whether these types of events could promote life satisfaction for participants. Nevertheless, the theoretical link between event participation and life satisfaction has not been fully elaborated. Using bottom-up theory of life...

Purpose Integrating several streams of theoretical reasoning such as social identity theory, congruity theory and the customer gratitude approach, the purpose of this paper is to develop a model of the antecedents and consequences of sponsor-stadium fit and examine the hypothesised relationships. Design/methodology/approach Data were collected fro...

Being able to determine the equity of a service or goods brand is of paramount importance to marketing practitioners and scholars alike. One way to determine the equity of a brand is through the measurement of brand associations. Few studies have constructed brand association measures in the context of either goods or service brands and most have b...

Researchers have suggested that brand equity is vital for professional sport teams by focusing on the examination of sport fans in general. The current study aims to examine the differences in team brand equity perceptions between fan club members and non-members, and the predictive role of brand equity dimensions on behavioral intentions. Data wer...

Understanding what aspects of sport consumption experiences are necessary to be innovative to gain and sustain long-term competitive advantage is a key issue in sport marketing. Presented herein is a multi-dimensional conceptualization of innovative sport consumption experiences, including six dimensions: sport performance, aesthetic environment, f...

Although the relationship between a sport team and its fans has been long understood as team identification which is a type of self-team connection, limited attention has been devoted to the idea of communal-team connection (also called fan community identification). This study is one of the first attempts to conceptualize fan community identificat...

Understanding why sport fans socially interact with other fans, participate in team-related discussions, recruit new members, and retain membership in sport fan communities is an important issue for sport marketers. In this study, we tested a model of fan community identification that included outcome and moderator variables in the contexts of two...

A consumer’s loyalty to a specific sport team is longitudinal in nature. This longitudinal study examines the effects of consumers’ attitudinal constructs (team identification, associated attachment points, consumer satisfaction, and behavioral intentions) on behavioral loyalty in the context of a professional soccer event. To test the proposed rel...

This research confirms the relationship between team identification and social wellbeing in times of adversity, and demonstrates how the perception of 2 types of social support-instrumental and emotional support-mediates this relationship. Analysis of data from spectators attending Japanese professional soccer games in the aftermath of the 2011 Gre...

In the sport management literature, limited attention has been devoted to the conceptualization and measurement of fan engagement. Two quantitative studies were completed in order to validate the proposed fan engagement scale composed of three defining elements (management cooperation, prosocial behavior, and performance tolerance). The results fro...

Understanding why sport fans socially interact with other fans, participate in team-related discussions, recruit new members, and retain other fans in sport fan communities is a key issue in sport marketing. This conceptual paper suggests that three antecedents (brand equity, consumers’ perceptions of team sponsored fan appreciation events, and per...

The drivers of team attachment and repurchase behavior are complex. What remains unexplored is to examine the effects of spectator motives on team attachment and repurchase behavior among event attendees of a new professional sport league. Using a sample of 1228 attendees at J. League games in 1998, the authors demonstrate that (1) spectator motive...

This paper aims to assess service quality in professional football and to examine the effects of service quality and ticket pricing on satisfaction and behavioural intentions. Data were collected among football fans and the results of a confirmatory factor analysis (CFA) supported the psychometric properties of the service quality model. A structur...

Although scholars have had a long-standing interest in product innovation based on technological development, limited attention has been devoted to the study of the innovation of sport event experiences. Two quantitative studies, from the consumer's perspective, were completed to validate the proposed conceptualization of sport event innovativeness...

Value creation: assessing the relationships between quality, consumption value and behavioural intentions at sporting events Keywords Value creation consumption value service quality hedonic consumption sporting events Executive summary Among scholars, divergent conceptualisations of value creation exist. One of the most notable gaps in the literat...

Value creation: assessing the relationships between quality, consumption value and behavioural intentions at sporting events Keywords Value creation consumption value service quality hedonic consumption sporting events Executive summary Among scholars, divergent conceptualisations of value creation exist. One of the most notable gaps in the literat...

Despite the recent progress in understanding consumer moderators, much of this work has focused on the satisfaction-behavioral intentions link. There is a lack of research regarding the potential moderating effects of consumer variables on the relationship between the three dimensions of customer equity (value, brand, and relationship equity) and b...

The purpose of this study was to provide an analysis of an international sporting event as a possible catalyst for social change. Because of the unique circumstances surrounding the bid process, the dual hosting of the World Cup 2002 by Korea and Japan was seen as a unique opportunity to examine the power of sport as a catalyst behind change. Longi...

Drawing from the literature on sport consumer behavior and related fields such as marketing, the purpose of this paper is to introduce some new research topics in the field of sport marketing. Based on six categories of customer metrics and two important perspectives of consumer decision making (social identity and customer satisfaction), four impo...

The primary purpose of this study was to assess the proposition that identification with a university, city and/or state could affect an individual's identification process with a sport team (Heere & James, 2007a). The team identity scale was modified and used to measure multiple group identities. A secondary purpose was to provide further evidence...

The purpose of this study was to measure consumer identification with several (brand) communities using a multidimensional psychometric community identity instrument grounded in social identity theory. Use of such instrumentation allowed the authors to examine how consumer identification with associated communities affected identification with the...

The service quality construct has been long understood as a combination of the quality of a service outcome and the quality of the interactions between customers, frontline employees, and the service environment. Although service quality has been described as a multidimensional, multi-level factor model, the aesthetic aspect of service quality stil...

Sport marketing researchers have generally studied two types of satisfaction at sporting events: game satisfaction and service satisfaction. One gap in the literature is studying the two types together. A model of the relationships between service quality, core product quality, game and service satisfaction, and behavioral intentions is proposed an...

Marketing researchers have primarily studied radical and incremental product innovations based on technological development from the firm’s perspective. The inescapable observation is that product innovation research has developed with an emphasis on tangible products (i.e., goods) and little empirical effort to investigate the innovativeness of in...