Martina Rossi

• Politecnico di Milano

Open access pdf available at https://series.francoangeli.it/index.php/oa/catalog/book/835

This chapter contains the final version of the Human Resource Design framework, that has been developed as a result of the research and experiments conducted. The framework is presented through the categories used in the previous steps. The framework is intended to be used by design researchers or practitioners that have to undertake a project of o...

This chapter includes the participatory action research carried out to frame and test the Human Resource Design framework or parts of it. You will first find the scheme through which each project is showcased. Some of the categories reflect the variables emerged during the preliminary research phase and used for the observational studies (Sect. 2.2...

The first paragraph (1.1) regards the definition of Human Resource Design compared with Service Design for Human Resources and sets the foundation upon which the entire book develops. It discloses the difference between Service Design for Human Resources and Human Resource Design over three main dimensions which regard: (i) the ‘place’ of design wi...

This part of the investigation enriches the exploration with a specific focus on the aspect of collaboration. The first Sect. 3.1 further explores the ‘areas of blur’ identified through the previous research and enriches the analysis through the variables outlined during the observational studies. Section 3.2 digs deeper into the concept of Service...

This chapter of the book contains a first exploration of those defined as ‘collaborative design practices’ within private organisations obtained through a set of interviews and observational studies carried out with different kinds of stakeholders within private organisations. The first round of interviews outlined in the first Sect. 2.1 a set of d...

Collaboration has currently become a must within design practices. Ranging from public to private sector, from social to business, the design activity is no longer commissioned ‘for’ the client, but is carried out ‘with’ the client and with all the stakeholders involved. This tendency introduces a reflection on the shift in design practice and the...

This book focuses on "massive codesign": the idea that multiple and/or numerous participants having different voices collaborate in a design process broken down into different steps and formats and resulting in a relevant and diversified amount of data. Services, strategies and scenarios are presented as the main field of application: these are com...