Martin Wiener

Martin Wiener
Technische Universität Dresden | TUD · Chair of Information Systems & Business Engineering

Dr. rer. pol. habil.

About

124
Publications
49,662
Reads
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1,192
Citations
Additional affiliations
February 2020 - present
Technische Universität Dresden
Position
  • Professor (Full)
July 2015 - December 2019
Bentley University
Position
  • Professor (Associate)
August 2013 - July 2014
Stockholm School of Economics
Position
  • Managing Director

Publications

Publications (124)
Article
Full-text available
This study examines how the use of algorithmic control within gig economy platforms relates to the well-being and behavior of workers. Specifically, we explore how two different forms of algorithmic control—gatekeeping and guiding—correspond with (positive) challenge technostressors and (negative) threat technostressors experienced by Uber drivers....
Conference Paper
Full-text available
Contact-tracing apps represent an algorithm-based technology with significant potential to help address the COVID-19 pandemic by facilitating swift case isolation. However, low adoption rates have prevented these apps from tapping their full potential. A key barrier to adoption has been citizens' uncertainty surrounding contact-tracing apps. In thi...
Chapter
Digitalization confronts organizations with huge challenges and opportunities. With all economic and societal sectors being affected by emerging technologies, the digital economy is highly volatile, uncertain, complex, and ambiguous. Against this backdrop, this book reports on the best practices and lessons learned from organizations that succeeded...
Book
This book presents a rich compilation of real-world cases on digitalization, aiming to share first-hand insights from renowned organizations and to make digitalization tangible. With all economic and societal sectors being challenged by emerging technologies, the digital economy is highly volatile, uncertain, complex, and ambiguous. It confronts es...
Article
Full-text available
Organisations increasingly rely on algorithms to exert automated managerial control over workers, referred to as algorithmic control (AC). The use of AC is already commonplace with platform-based work in the gig economy, where independent workers are paid for completing a given task (or “gig”). The combination of independent work alongside intensiv...
Article
Information systems (IS) projects represent key building blocks of large-scale digital transformation and innovation initiatives. As a result, IS projects have become increasingly ambitious in terms of both goals and scale, making it even more challenging for managers to exercise control over such projects. While prior research focused primarily on...
Preprint
Full-text available
Organizations increasingly rely on algorithms to exert automated managerial control over workers, referred to as algorithmic control (AC). The use of AC is already commonplace with platform-based work in the gig economy, where independent workers are paid for completing a given task (or ‘gig’). The combination of independent work alongside intensiv...
Conference Paper
Full-text available
The 'smartification' of machines refers to the enhancement of physical machines with digital technologies and services and represents a recent and important trend in the mechanical engineering industry. Due to their significant business potential, smart machines and especially their design has received increasing attention in practice and research...
Conference Paper
Full-text available
Contact-tracing apps are considered one of the core information technologies to help contain the spread of the COVID-19 pandemic. However, they need to be adopted broadly to be effective. In this study, we apply the concept of algorithmic transparency (AT) to contact-tracing apps and hypothesize that users prefer apps with a high level of disclosur...
Article
Full-text available
Extant research on the control of IS development projects is largely oriented around control choices and enactments from the perspective of managers, thereby neglecting employees’ legitimacy perceptions. Little is known about how such perceptions affect employees’ intentions to comply with controls. To address this shortcoming, we conducted a facto...
Article
Full-text available
Zusammenfassung Datengetriebene Geschäftsmodelle (DGGM) vereinen zwei zentrale Trends des digitalen Zeitalters: die steigende Bedeutung von („Big“-)Daten und den zunehmenden Fokus auf das Geschäftsmodell als zentrale Gestaltungsebene. Nichtsdestotrotz sind die konzeptuellen Grundlagen und spezifischen Eigenschaften entsprechender Geschäftsmodelle b...
Conference Paper
Full-text available
Organizations increasingly rely on algorithmic control (AC), which leverages the capabilities of novel digital technologies and intelligent algorithms to automate control activities previously performed by human managers. Existing research points to a diverse set of worker reactions to AC. To explain these diverse reactions, our study focuses on gi...
Conference Paper
Full-text available
The 'smartification' of physical products represents a key trend in the digital era. This trend also applies to the mechanical engineering industry, where companies have started to implement smart machines as cornerstones for the digitalization of their traditional business models. However, despite the significant business potential of smart machin...
Conference Paper
Full-text available
This study examines how the use of algorithmic controls embedded in gig economy platforms impacts worker well-being and behavior. We draw on the information systems (IS) control and technostress literatures to explore how different modes of algorithmic control correspond with (positive) challenge technostressors and (negative) hindrance technostres...
Article
Full-text available
https://www.misqresearchcurations.org/blog/2020/11/23/is-control-amp-governance
Chapter
The rise of the gig economy has become a global phenomenon that encompasses various industries. Instead of hiring full-time employees, gig economy companies ‘outsource’ work via online platforms to freelance workers who are paid for completing a given task (‘gig’). While gig workers are often portrayed as independent contractors, gig firms leverage...
Conference Paper
Full-text available
Ubiquitous digitalisation has given rise to technology-mediated control (TMC), which employs digital technologies to support or even automate control functions commonly performed by managers. Still, it remains unclear how concepts and insights from traditional IS control research can be applied to TMC. Performing a content analysis and building on...
Conference Paper
Full-text available
Managers choose and implement controls to promote employee behavior that contributes to IS development (ISD) project success. Still, ISD project failure rates remain high, suggesting that project controls employed are often not effective. In this regard, existing IS project control research commonly considers how managers configure controls (in ter...
Article
Full-text available
The emergence of “big data” offers organizations unprecedented opportunities to gain and maintain competitive advantage. Trying to exploit the strategic business potential embedded in big data, many organizations have started to renovate their business models or develop new ones, giving rise to the phenomenon of big-data business models. Although b...
Article
Full-text available
While IS development (ISD) projects are essential for deploying digital technologies in organisations, they are notoriously challenging to control and complete successfully. Prior ISD project control research mostly conceptualises control activities in terms of formal and informal control modes and frequently focuses on performance effects at the p...
Preprint
Full-text available
While IS development (ISD) projects are essential for deploying digital technologies in organizations, they are notoriously challenging to control and complete successfully. Prior ISD project control research mostly conceptualizes control activities in terms of formal and informal control modes and frequently focuses on performance effects at the p...
Article
This study explores the emerging topic of technology-mediated control (TMC), which refers to an organization’s using digital technologies to influence workers to behave in a manner consistent with organizational objectives. The popular press has discussed many mobile apps, digital sensors, software algorithms, and other technologies that support, o...
Preprint
Full-text available
The emergence of ‘big data’ offers organizations unprecedented opportunities to gain and maintain competitive advantage. Trying to exploit the strategic business potential embedded in big data, many organizations have started to renovate their business models or develop new ones, giving rise to the phenomenon of big-data business models (BDBMs). Al...
Article
Full-text available
In this research commentary, we argue that the current digital era compels a reconsideration and problematization of research on information systems (IS) project control. IS projects are key to the pursuit of digital innovation and transformation activities, and the control of IS projects is central to creating and capturing value from these activi...
Preprint
Full-text available
The rise of the gig economy has become a global phenomenon that encompasses various industries. Instead of hiring full-time employees, gig economy companies ‘outsource’ work via online platforms to freelance workers who are paid for completing a given task (‘gig’). While gig workers are often portrayed as independent contractors, gig firms leverage...
Article
Full-text available
The control of information systems (IS) projects is important for organizations seeking to realize the value‐creating capabilities of information technology (IT). However, their achievement has proven complex and has triggered research on the unique challenges related to IS project control. The existing research focuses primarily on the contextual...
Conference Paper
Full-text available
This study draws on the idea that in information systems development (ISD) projects not all formal controls transmit consistently from project managers to team members. And even if team members understand enacted controls properly, there is no guarantee that they will agree with those, potentially leading to resistance behaviors and hindering proje...
Article
Adding to the collective knowledge on how to craft effective IT outsourcing contracts, this study examines the effects of service level agreement (SLA)framing in terms of bonus versus penalty clauses on two important factors of outsourcing success: service providers' knowledge-sharing willingness and commitment (effort-related vs. affective). Resul...
Chapter
This chapter describes the application of the Glaserian grounded-theory method to a longitudinal study of an information technology multi-sourcing arrangement at a global sporting goods company, adidas. Adidas established a multi-sourcing arrangement in which it delegated projects and services to three vendors who were simultaneously competing and...
Conference Paper
Full-text available
In a nonownership business model (NOBM), a company maintains product ownership and sells only product performance to its customers. While NOBMs are not an entirely new phenomenon, the digital technologies-such as the Industrial Internet of Things (IIoT)-that facilitate the use of such BMs are relatively new. An increasing number of manufacturing co...
Chapter
Situation faced: The case company, KAESER, is a leading manufacturer of compressed air systems and services with worldwide operations. The air compressor industry is characterized by high competition and has undergone significant changes over the last three decades. In response to shifting customer demands, KAESER started to transform and expand it...
Article
This paper reports on the panel discussion that took place at the European Conference on Information Systems (ECIS) in Guimarães, Portugal, on 9 June, 2017. The discussion focused on three central questions: 1) “What does research impact mean for you?”, 2) “What is your approach to making an impact with your research?”, and 3) “What advice would yo...
Article
Full-text available
Offshoring of information systems (IS) projects has become a widespread global practice. While prior research suggests that controlling, and communicating with, offshore vendors represent key managerial challenges, the topic of how control is communicated, or transmitted, from client to vendor has been widely neglected. Our study focuses on control...
Article
Offshoring of information systems (IS) projects has become a widespread global practice. While prior research suggests that controlling, and communicating with, offshore vendors represent key managerial challenges, the topic of how control is communicated, or transmitted, from client to vendor has been widely neglected. Our study focuses on control...
Article
Purpose: Existing studies of information systems development (ISD) control commonly examine controller-centric considerations, such as the antecedents and performance impacts of control mode choices. In contrast, little is known about the controllee-centric factors that may influence the effectiveness of control activities. Drawing on institutional...
Article
Since the emergence of the Internet, many brick-and-mortar companies from various industries have established an online business model (BM) alongside their traditional offline BM. Despite the increasing coexistence of online and offline BMs within a single company, however, most prior research has focused on studying online and offline BMs in isola...
Conference Paper
Full-text available
The control of information systems (IS) projects is an important pursuit for organizations that are seeking to realize the value-creating capabilities of IT. Realizing this goal, however, has proven to be a complex undertaking that has engendered research illustrating unique challenges of IS project control. Extant research in this domain has focus...
Conference Paper
Full-text available
The business model (BM) concept has gained increasing attention and popularity in both practice and research. In this context, the term "digital BM" emerged as a real buzzword, even though there still seems to be little consensus on what this term actually means and how it can be conceptualized. For example, most existing conceptualizations do not...
Article
Full-text available
ICT-related overload, or the emotional and cognitive state that occurs when individuals are unable to efficiently retrieve and process information delivered by, or associated with, ICT, is an epiphenomenon. While prior research tends to ascribe this phenomenon to the amount of information delivered, this study presents and provides significant empi...
Conference Paper
Full-text available
In the IS literature, as well as in related literature in contributing disciplines, control is broadly defined as any attempt to align individual behaviors with organizational objectives (e.g., Kirsch 1997). A frequent argument for the importance of control activities is that such activities are needed to regulate or adjust the behaviors of employe...
Article
Purpose: Innovation intermediaries have become key actors in open innovation (OI) contexts. Research has improved the understanding of the managerial challenges inherent to intermediation in situations in which problems are rather well defined. Yet, in some OI situations, the relevant actor networks may not be known, there may be no clear common in...
Article
Objective: Hospitals report cards (HRC) are publicly available Internet websites that provide patients with quality-related information on hospitals and enable hospital comparisons. We aim to identify factors that explain the (intended) use of HRC, including differences between current users and non-users. Methods: Drawing on UTAUT (Unified Theory...
Conference Paper
Full-text available
Most previous research on ISD project control conceptualizes control activities in terms of control modes and focuses on performance effects at the project level. This seems to oversimplify the way controls ‘work’ by neglecting the multidimensionality of control activities and their effects at the individual level. In this paper, we adopt an expand...
Article
Full-text available
Purpose: In the magazine publishing industry, viable online business models are still rare to absent. To prepare for the 'digital future' and safeguard their long-term survival, many publishers are currently in the process of transforming their online business model. Against this backdrop, this study aims to develop a deeper understanding of (1) ho...
Article
Full-text available
The control of information systems (IS) projects is a key activity for deployment of information technology (IT) resources and ultimately for value creation through IT. For the last 20 years, research on IS project control has grown to cover a wide range of aspects and issues, including control modes, amounts, and portfolios, control in internal an...
Article
In traditional IT outsourcing and multisourcing arrangements, clients isolate vendor tasks, resulting in modular sourcing structures. But this approach can stifle vendor competition, result in vendor lock-in and hinder organizational flexibility. This article describes how adidas adopted a new type of multisourcing strategy, which embraces vendor o...
Conference Paper
As the amount of digital data available reaches mind-boggling proportions, individuals often resort to multitasking to deal with the volumes of information delivered or exacerbated by information and communication technologies (ICT) such as the web, mobile telephony, email, social media, and other Internet technologies. In this paper we explore whe...
Article
Full-text available
In virtually every information systems (IS) project, control is exercised on multiple hierarchical project levels. For example, senior managers exercise control over project team leaders, who in turn exercise control over distinct groups of project team members. Most prior studies have exclusively focused on one specific controller-controllee dyad....
Conference Paper
Full-text available
Existing IS project control research primarily draws on agency theory to conceptualize control, relating control closely to aligning behaviors of self-interested controllees with organizational objectives. Recent studies in neighboring disciplines, however, suggest that the agency view of control is too narrow to fully understand control activities...
Article
Full-text available
As firms increasingly engage in interorganizational information systems (IS) projects, including IS offshoring projects, the challenge for client firms of effectively exercising control across organizational boundaries becomes critical. Although the importance of informal controls (clan and self-control) in this context has been recognized, prior r...
Article
This case describes the design and implementation of an IT-multi-sourcing strategy at a large global sportswear company, the adidas Group, which is headquartered in Germany. To help increase the benefits and reduce the risks of its sourcing arrangements, adidas carefully selected two tier-2 vendors to work with its primary tier-1 vendor, a large In...
Chapter
This chapter explores the governance benefits and challenges that arise when a client firm switches from a single- to a multi-vendor offshoring strategy. It also looks at the management tactics that firms use for dealing with the arising challenges. To do so, we examine the case of a global corporation, which recently took the decision to onboard t...
Conference Paper
Full-text available
Web-based innovation contests as a means to engage a community of innovators have become a popular instrument in the past years. While several studies reported on successful idea selection in their cases, we actually were confronted with unexpected difficulties. In order to gain insights into the idea selection problem in large-scale innovation con...
Article
Full-text available
IT-Projekte verfügen über eine hohe strategische Bedeutung. Zur systematischen Umsetzung von IT-Projekten wurde eine Vielzahl von Projektmanagementstandards entwickelt. Diese Standards führen aber oftmals zu einer überbetonung von traditionellen, formalen Managementmechanismen und fokussieren auf die Rolle des Projektmanagers. Anhand von zwei globa...
Conference Paper
Full-text available
In this paper, we employ a perspective on overload that focuses on information processing rather than on the amount of information an individual receives. To understand how individuals determine whether or not to use a new technology, we introduce a new type of overload: Emotional and Cognitive Overload (ECO). To understand the role of ECO on the a...
Conference Paper
Full-text available
Controlling IS offshoring projects is a great challenge because of the inherent uncertainty of such projects. In such settings, informal controls are assumed to become increasingly effective. However, still little is known about the factors that influence the effectiveness of informal controls. We argue that the vendor manager's power distance orie...
Conference Paper
Full-text available
Control transmission represents a central problem in any type of organization. However, while prior research has extensively studied the factors influencing the choice of control modes as well as the effects and dynamics of control, the transmission of control from controller to controllee has been largely neglected in the project control literatur...
Article
Prior research has focused on factors influencing the choice of controls in traditional project settings. Building on this research, this paper investigates the amount of control—defined as the variety and intensity of control mechanisms—in offshore software development projects. Using a comparative case study approach, the authors put forward eigh...
Conference Paper
Full-text available
While research on information systems (IS) project control has advanced considerably over the last decade, knowledge about the performance effects of particular combinations of control modes is still limited. In this study, we add an important piece to the puzzle of control effects and control mode interaction. We do so by examining the impact of i...
Conference Paper
Full-text available
Prior literature has produced two theoretically opposing perspectives on the relationship between clan control, a type of cultural control, and formal control. Some researchers view formal control as the antithesis of clan control, while others suggest that formal control facilitates clan control. In this research-in-progress paper, we argue that f...