Martin G A Svensson

Blekinge Institute of Technology | BTH

This paper serves to deepen the understanding of how inconsistencies between feeling, thinking, and doing are managed by decision-makers in emergency settings. We use a practice approach and investigate the emergency physicians in an Emergency Department (ED), by means of 200 h of observations, 12 in-depth interviews, and organizational documentati...

Summary This paper provides a framework on the attributes of national and corporate culture impacting explorative and exploitative behaviors of innovation ambidexterity. The method is proposed for refinement of big data analyses and strategic KPIs of tech companies highly dependent on innovation. Quantitative survey data was collected at an incumbe...

The evidence that burglaries cluster spatio-temporally is strong. However, research is unclear on whether clustered burglaries (repeats/near-repeats) should be treated as qualitatively different crimes compared to spatio-temporally unrelated burglaries (non-repeats). This study, therefore, investigated if there were differences in modus operandi-si...

This study examines management teams' work in making fast strategic decisions under extreme time pressure. Focusing on affective reactions as behavioural responses to business disruptions due to unforeseen events, we elaborate the strategy-as-practice perspective by drawing upon qualitative and quantitative datasets collected from 39 sites in a cor...

Objectives: The present study aims to extend current research on how offenders’ modus operandi (MO) can be used in crime linkage, by investigating the possibility to automatically estimate offenders’ risk exposure and level of pre-crime preparation for residential burglaries. Such estimations can assist law enforcement agencies when linking crimes...

We studied how emergency operators’ interpretation of callers’ anger, fear, and sadness influenced emergency assessments in 146 authentic emergency calls. All emergency calls need to be decided on quickly and operators discriminated emotional expressions, by separating fear from other emotions across help need levels. Using path analysis and struct...

Emergency calls are high-stake situations characterized by volatile and time-critical conditions. The use of the telephone restricts sensory perception to a single modality-hearing-which makes both sensemaking and embodied sensemaking more difficult. Using observations, interviews, and organizational documents, we unveil how attention to the non-ve...

This study sets out to investigate the role of affectivity in crisis management groups and its connection to effective crisis management. We studied the affective reactions in 23 crisis management groups in a major global corporation that participated in a global training program of crisis management. Our results elucidate a condition of asymmetric...

Emailing does not preclude emotional exchange and many times it causes us to engage in spiralling exchanges of increasingly angry emailing. The purpose of this chapter is threefold: to explore how factors of temporality are related to anger when emailing, to model circumstances that protect against, but also ignite, anger escalation, and to raise a...

This chapter focuses on whether perceived emotional intensity and help need is possible to discriminate in expressions of fear and neutrality in brief authentic emergency calls. Extraction of acoustic parameters of fear and neutrality was done prior to letting participants listen to a lowpass- filtered stimuli set. Participants discriminated fear a...

This paper seeks to examine individuals’ preference between reward choice and reward specificity under different requirements (number of purchases) for rewards. The main goal is thus to contribute to the understanding of how to design effective incentives. More generally our study also adds to the growing body of studies on situations when individu...

This chapter focuses on management of emotions in an emergency setting. More specifically, how do emergency call takers manage double-faced emotional management – i.e., their own and the caller's emotions – simultaneously? By triangulating interviews, observations, and organizational documentation with theories on emotional management multiple stra...

The paper explores affective, construal and risk aspects of consumer's judgments and deci- sions at the point of purchasing in e-auctions. Using an eBay example, the paper investigates applicability of psychological theory, revealing a nuanced view of consumer behavior. Obser- vations regarding concert ticket and car sales were utilized in explorin...

Internet based auctions have become popular and has become a forum for both rational and emo-tional driven decisions to buy or not to buy. This study focus the analysis on if and to what extent the auction time might influence the final, price winning, bid. The auctions showed a relative value in-crease as the time frame for the auction decreased....