Martin SemmannUniversity of Hamburg | UHH · Department of Informatics
Martin Semmann
Dr. rer. nat.
About
38
Publications
19,996
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177
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Introduction
Martin is PostDoc at the IT management and consulting group at the Department of Informatics of the University of Hamburg. He holds a Ph.D. from University of Hamburg, Master of Science in Business Information Systems of the University of Göttingen. His research interests are service science and strategic infomation management. He is particularly interested in IT management, benefits management, and service design.
Additional affiliations
October 2010 - October 2014
Position
- ProduSE
Description
- Service Engineering, Productivity, Education, blended learning
Education
March 2011 - April 2018
October 2005 - December 2010
Publications
Publications (38)
Identifying potential productivity improvements in highly co-created services is a challenge for practitioners and researchers alike. In our contribution, we focus on corporate education services that are designed and delivered in close collaboration between service providers and service customers. We demonstrate how adopting a business-model lens...
In the last decades, corporate investments in IT constantly increased and became a substantial part of business investments. Thus, researchers have sought to understand the effects of these investments and the practices that lead to more effective investment into IT. One stream of this research focuses on explicitly managing benefits. It links into...
Information Privacy gained visibility and rising awareness in society as well as media coverage due to the case of Cambridge Analytica and Facebook. This case demonstrates the extent of complex service ecosystems with a multitude of actors involved in actions that impact information privacy. As such ecosystems are nowadays ubiquitous the implementa...
Service systems enable value co-creation. However, value co-creation is a complex phenomenon that is difficult to observe, let alone to purposefully enact. This is a serious challenge for the design of service systems. To address this challenge, we propose a multilevel design framework for service systems, which builds on actor engagement as a micr...
Augmented reality (AR) is widely acknowledged to be beneficial for services that have exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. In such services, AR enables to augment service provision by delivering seamless integration of information in the field of view while enabling hand...
Zusammenfassung
Augmented Reality ist eine zunehmend weiter verbreitete Technologie. Die Potenziale in Bereichen außergewöhnlich hoher kognitiver Anforderungen in sicherheitskritischen Kontexten sind bisher allerdings wenig untersucht. Insbesondere Dienstleistungen, die umfassendes Fachwissen voraussetzen, sicherheitskritisch sind und parallel ausz...
Billions of people interact within platform-based ecosystems containing the personal data of their daily lives, which have become rigorously creatable, processable, and shareable. Platform providers facilitate interactions between users, service providers, and third parties in these socio-technical ecosystems. Platform providers influence their pla...
Augmented reality (AR) is widely acknowledged to be beneficial for services that have exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. In such services, AR enables to augment service provision by delivering seamless integration of information in the field of view while enabling hand...
Process modeling is broadly agnostic concerning the technology used for inputs and outputs, despite the choice of technology significantly determines and influences processes. Given the maturation of augmented reality and its increasing application in services, we seek to explore whether business process modeling can support such emerging and immer...
In Zeiten der Digitalisierung nimmt Informationstechnologie eine Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die Softwareeinführung das Risiko mit sich, den intendierten Nutzen nicht zu realisieren. Durch eine Dienstleistungssystem-Perspektive erscheint die Einbindung der Nutzer in die Softwareeinführung ein vielve...
In times of digital transformation platforms gain increased relevance in service ecosystems. Despite this relevance, design knowledge for digital platforms is scarce. To bridge this gap, we build upon a longitudinal case study of the IBM health records service platform to analyze several phases within its lifecycle and derive design principles that...
Digital services have undergone a shift to multi-actor constellations characterised by the utilisation of personal data. By involving external actors, service capability and variety increase but so does the number of actors that gain access to personal data. Here, privacy policies are legal documents that serve two primary functions: specifying the...
Smart cities and communities aim for social wellbeing. Mobilizing and integrating various institutions, actors and resources are crucial when building and instantiating smart community initiatives. The design of such an arrangement is a complex phenomenon, difficult to conduct systematically and to observe empirically. We address this challenge by...
Digital transformation is a main driver for change, evolution, and disruption in organizations. As digital transformation is not solely determined by technological advancements, public environments necessitate changes in organizational practice and culture alike. A mechanism that seeks to realize employee engagement to adopt innovative modes of pro...
Die DIN SPEC 33453 "Entwicklung digitaler Dienstleistungssysteme" beschreibt ein Vorgehensmodell zur agilen, flexiblen und schnellen Entwicklung von digitalen Dienstleistungssystemen im industriellen Kontext. Ausgehend von der konkreten Entwicklung einer Dienstleistung als Leistungsergebnis betrachtet das Vorgehensmodell die ganzheitliche Gestaltun...
Open phenomena including open resources, processes such as crowdsourcing and their effects have initiated fundamental shifts in the way organizations conduct their business. With increasing recognition of the value of openness, represented by principles such as transparency, access, participation and democracy, crowdsourcing has established itself...
The digital age is characterized by hyper-connected services. Whenever we engage with an app we likely engage with a broader set of actors, often facilitated by a platform. Essentially, we engage with a service ecosystem posing particular challenges for privacy regulation. With GDPR taking effect we seek to understand the implications of it for pri...
Technological progress, the exponential growth of information available and increasing digital interconnectedness are reshaping the nature of work for knowledge and interaction workers. Thus, these novel dynamics bear the risk to negatively impact employees' workload and occupational stress. Advances in computational linguistics and machine learnin...
As the General Data Protection Regulation (GDPR) within the European Union comes into effect, organizations need to cope with novel legal requirements regarding the processing of user data and particularly how other, in the service integrated, organizations can process these. Information systems (IS) and their design as mashing up services of vario...
Far-reaching digitalization affords significantly more opportunities for engaging actors and mobilizing resources in service systems. By leveraging these capabilities, digitally enabled service systems can facilitate user-generated services. Traditional service engineering approaches provide no guideline for such service systems. This paper present...
Angetrieben durch die zunehmende Geschwindigkeit der Digitalisierung und die mit ihr einhergehenden Chancen, befindet sich eine Vielzahl von Unternehmen in einem Transformationsprozess, der die von ihnen angebotenen Produkte und Dienstleistungen genauso verändert wie ihre Geschäftsprozesse und Organisationsstrukturen. Während viele organisatorische...
Throughout the last decades, information technology (IT) investments grew significantly. By investing portions of their budget, organizations seek to improve their processes, practices, and performance. Nevertheless, the resulting value of IT investments does not meet expectations. To bridge this gap, this dissertation focuses on IT investments tha...
Organizations invest huge portions of their budget in IT with the goal to realize benefits as improving work practice and establishing new processes. To achieve this goal, users are engaged throughout projects by various methods and approaches. Nevertheless, after the completion of a project, users lack power and opportunities to further realize be...
Controlling hat sich als zentrale Funktion zur Entscheidungsunterstützung und Verhaltenssteuerung
in produzierenden Unternehmen, in Dienstleistungsunternehmen und der öffentlichen Verwaltung etabliert. Es unterstützt das Management bei der Umsetzung von Strategien und der Erreichung der vorgegebenen Organisationsziele. Auf diese Weise sichert Cont...
Bei der Umsetzung eines Service-Controllings umfasst der erste Schritt die Auswahl und Analyse bestehen
der Geschäftsprozesse. Dieser Schritt ist notwendig, um einen Überblick über die relevanten Prozesse zu
erhalten und mögliche Probleme innerhalb dieser zu identifizieren.
Generell werden die folgenden Ziele adressiert:
> Übersicht über die Proze...
Corporate training services have grown into a key approach for improving performance and a substantial industry in recent years due to increased job requirements, workforce flexibility and lifelong learning. Transfer-of-training is a key output of these services, defined as the application and generalization of new competences in the workplace acqu...
Aufgrund der kontinuierlich steigenden Anforderungen an wissensbasierte Arbeit steigt gleichzeitig der Bedarf nach Lerndienstleistungen. Diese werden hinsichtlich der Optimierung ihrer Produktivität jedoch wenig stringent betrachtet. Es erfolgt vornehmlich eine Reduktion der Inputfaktoren, um die Produktivität zu beeinflussen. Der vorliegende Beitr...
Due to the still growing relevance of lifelong learning especially in a corporate context it is necessary to ensure that efforts taken in developing competencies of employees are affecting the performance at the workplace. This transfer of training (TOT) is a well-known concept in education research. As this paper shows there is still a lack of met...
Dienstleistungen sind ein wichtiger Antrieb für Wachstum und Rentabilität in vielen Unternehmen (Chesbrough und Spohrer 2006). Die steigende Bedeutung führt gerade in technologiebasierten Branchen zu neuen Geschäftsmodellen, in denen Dienstleistungen einen wesentlichen Beitrag leisten. Beispiele dafür findet man in der IT, der Luftfahrt, der Medizi...
According to the still growing importance of services and especially knowledge-based services the importance of lifelong learning increases, too. In these premises the European Union targeted a rate of workforce participating in lifelong learning to at least 15 %, the current value is 9,3 %. The main impulse for current participants in an ongoing l...
Identifying potential productivity improvements in highly co-created ser-vices is a challenge for practitioners and researchers alike. In our contribu-tion, we focus on corporate education services that are designed and de-livered in close collaboration between service providers and service customers. We demonstrate how adopting a business model le...
Due to the growing importance of services for many companies and the
resulting transformation of product based business models to service based business
models, the paper focuses on the link between business models and services.
For this purpose the business model canvas of Osterwalder is adapted to address
the shortcoming relating to co-creation o...
Projects
Projects (3)
The focus of the research project "Information Governance Technologies: Ethics, Policies, Architectures and Engineering" is on the examination of human-centered technical possibilities for shaping the digital society, in particular with regard to decision-making rights and accountability for an economically meaningful and socially acceptable extraction and processing of information.
Höhere Produktivität ist eine wesentliche Voraussetzung für Wettbewerbsfähigkeit, Wirtschaftswachstum und gesellschaftlichen Wohlstand. Produktivitätssteigerungen, in welchem Sektor der Volkswirtschaft auch immer, sind auch vor dem Hintergrund der demografischen Veränderungen von besonderer Relevanz: So können die negativen Folgen für das Wohlstandsniveau in Deutschland nach Börsch-Supan (2009) in den kommenden dreißig Jahren durch eine Erhöhung der Erwerbsquote auf 75 %, verbunden mit einer Erhöhung des durchschnittlichen Produktivitätswachstums von 1,5 auf 1,8 pro Jahr, „vollständig kompensiert“ werden.
Während für die volkswirtschaftliche und die Branchenebene standardisierte Produktivitätskennzahlen berechnet werden, die sowohl Entwicklungen erkennen lassen als auch internationale Vergleiche ermöglichen, liegt für die Produktivitätsermittlung auf der Unternehmensebene kein einheitliches und bewährtes bzw. standardisiertes Messkonzept vor. Das gilt – entgegen der gängigen Meinung, dass Fragen zum Messkonzept industrieller Produktivität weitgehend geklärt sind – nicht nur für die Dienstleistungsproduktivität, sondern auch für die Produktivität der Sachgütererstellung.
A key challenge in the modernization of organizations through digital transformation is the successful introduction of new software and software-based services. With a technochange perspective project, success depends on the success of the software introduction. But this introduction often brings a number of unforeseeable challenges. Unrealized benefits of software implementation projects arise from the lack of user integration, which has a decisive importance in the process of change, as they have to implement the required change in mindset and practice operationally. Possible reasons lay in low levels of actual system use, lack of establishing intended usage patterns and finally leading to user frustration A reason of these barriers are solely top-down planned software implementations, in which the demands and needs of users are not sufficiently addressed.
So far, agile methods in practical use remain too much in the development of software and consider users as a requirement generator. As a foundation, this seems appropriate but should be improved substantially to address the change aspects of a software implementation and resource mobilization. A solution to these challenges lies in the significantly broader and deeper involvement of users in the software implementation. To achieve acceptance and raising the potential benefits, it must come to an interactive value creation, which connects top-down objectives with bottom-up initiatives.
This gap is being addressed with the research project ExTEND which is jointly conducted by three research institutions in cooperation with organizations and leads to benefit- and user-oriented ser-vice modules within an IT-based modular architecture for the introduction of software. The focus of the development is the central question:
"How can users offer users services, thereby contributing to more efficient software implementation?"
Through the growing interconnection and individualization of services, service provision occurs more frequently within complex service systems (Böhmann, Leimeister, Möslein; 2014). In order to meet the challenges that occur, the joint research project aims to create a holistic implementation of a service system that supports software implementation projects, by means of bottom-up initiatives with the knowledge and motivation of a wide user base in the process. Hence, projects that follow the ExTEND approach interactively co-create organizational change and aim to continuously involve intended behavioral changes with their operations.
