Martin Henkel

Martin Henkel
Stockholm University | SU · Department of Computer and Systems Sciences

PhD

About

80
Publications
23,926
Reads
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732
Citations
Additional affiliations
July 2010 - present
Stockholm University
Position
  • Professor (Assistant)

Publications

Publications (80)
Conference Paper
Full-text available
A broader use of e-services for cross enterprise collaboration requires the services to be analysed and designed with a clear business focus. From a business perspective, the e-services must support the primary values that an organization strives for. From an operational perspective, the e-services must be devised such that they support the day-to-...
Article
Full-text available
In most organizations,business process realizations must be aligned with existing systems,which could in turn impose specific requirements. The major concern is the lack of ability to track alignment between business processes and the corresponding technical realizations. The proposed framework offers a systematic way to classify and assess technic...
Article
Full-text available
Services can be seen as an extension of the component and object oriented paradigms. Just like objects and components services need well defined, well documented interfaces. However, unlike most components and objects, services must be designed to work in a wide range of computing environments. Service design must cope with problems ranging from th...
Article
Full-text available
Value models has several inherent benefits, compared to for example process models, when it comes to the description of high level exchanges of resources in a network of business actors. Compared to other approaches, value models enable the modeller to give an overview of a complex business domain, focusing only on those aspects that are essential...
Article
Full-text available
The extended use of services for cross enterprise collaboration rely on that the use and provisioning of services are simple, and yet that the provided services follows a coherent set of rules for their behaviour and interaction. This balance between simplicity and regulation is crucial for the stepwise evolution of both business and software servi...
Conference Paper
Full-text available
Qualitative research in organizational contexts has been dominated by descriptive methods such as thematic and qualitative content analysis for structuring the data, and visualization methods such as concept mapping for presenting the results. Similarly, conceptual modeling, and its specialization, enterprise modeling, includes both analytic and vi...
Chapter
Several types of enterprise models and methods have been developed that may help an organization to describe and improve its business. A common practice is also the development of tool support to complement an enterprise modeling method’s application. The development of tool support for a modeling method includes creating a representation of the mo...
Article
Full-text available
Environmental dynamism is gaining ground as a driving force for enterprise transformation. To address the changes, the capabilities of digital enterprises need to adapt. Capability modeling can facilitate this process of transformation. However, a plethora of approaches for capability modeling exist. This study explores how concepts relevant to cha...
Chapter
Modern digital organizations are constantly facing new opportunities and threats, originating from the highly dynamic environments they operate in. On account of this situation, they need to be in a state of constant change and evolution to achieve their goals or ensure survival, and this is achieved by adapting their capabilities. Enterprise Model...
Chapter
Full-text available
There are discussions in the business architecture, enterprise architecture, process management, and IT communities regarding the relation between the concepts of capability and processes, their similarities and differences. Some practitioners claim that capability and processes are the same concept while other emphasize the differences. In this pa...
Conference Paper
Full-text available
There are discussions in the business architecture, enterprise architecture, process management, and IT communities regarding the relation between the concepts of capability and processes, their similarities and differences. Some practitioners claim that capability and processes are the same concept while other emphasize the differences. In this pa...
Conference Paper
Organizations are operating within dynamic environments that present changes, opportunities and threats to which they need to respond by adapting their capabilities. Organizational capabilities can be supported by Information Systems during their design and run-time phases, which often requires the capabilities’ adaptation. Currently, enterprise mo...
Chapter
Organizations constantly need to change due to their desire to improve, or due to the need to adapt to changes in the environment. The use of enterprise models could be a potential aid in this transformation process - by using models an organization can describe its business, analyze it, and design changes. For an organization, models may be import...
Conference Paper
Full-text available
Modern digital businesses are facing a constant challenge in adapting to dynamic environments. Therefore, change has become a significant element of business analysis. Capability thinking, when applied to business management, is associated to design and analysis of supporting information systems and is inextricably linked to strategy and change. Th...
Article
Full-text available
Teaching enterprise modelling is a complex task, as it requires both teaching modelling syntax as well as how to select and extract information from several sources, such as IT systems, employees, and existing documents. To aid teaching enterprise modelling Apprenticeship Simulation (AS) may be used. AS is a form of case-based learning where the st...
Conference Paper
Full-text available
Inter-organizational processes are important for delivering complex services and products. While these processes are important, they are also difficult to design and change. In this paper, we examine how a particular kind of model, the Fractal Enterprise Model (FEM), can help in describing and analyzing changes to inter-organizational processes. FE...
Chapter
Full-text available
Dynamic business environments create the need for constant change in modern enterprises. Enterprise transformation is associated to changes in enterprise capabilities since capabilities are an essential element in business designs. Capability modeling methods need to evolve accordingly and the development of such methods needs to be systematic. Thi...
Chapter
Full-text available
Organizations increasingly participate in and rely on inter-organizational processes to carry out work. However, inter-organizational processes may be complex, especially when there is a need to introduce and decide upon changes that affect the process. In this paper we examine the problems that may arise when changing inter-organizational processe...
Chapter
Full-text available
Apprenticeship Simulation (AS) is a form of case-based learning where the students follow a virtual expert who selects and hands to them information sources with which they should work. A case as presented to the students can be quite complex, consisting of numerous types of diverse sources, including recorded interviews and links to real-world dyn...
Conference Paper
Full-text available
CBILE is an immersive environment that supports Apprenticeship Simulation (AS) – a method for teaching/learning modeling skills in university education. AS is aimed at the students acquiring not only explicitly defined syntax and semantics of modeling languages, but also skills of analyzing various types of sources for obtaining information to buil...
Chapter
The Capability-Driven Development (CDD) approach consists of both methods and tools for the analysis and design of capability-based solutions. CDD is openly published and ready to be used by any organization interested in it. For organizations applying CDD, there are benefits such as increased flexibility and the ability to leverage the potential o...
Chapter
The Capability-Driven Development (CDD) methodology is supported by the CDD environment, a set of tools that allow design and deployment of capabilities. The environment is constructed to support the CDD method by providing the functionality to model the capabilities and their contexts. Moreover, the environment also receives run-time support for t...
Chapter
One of the key tasks of the CDD methodology concerns designing capabilities starting from existing business requirements, enterprise models, and other kinds of organizational designs. As described in this chapter, the CDD methodology contains three complementary strategies for the design of capabilities: goal-first, process-first, and concept-first...
Conference Paper
Full-text available
The paper considers the problem of students acquiring a holistic view on the IS discipline via a set of not explicitly connected subjects taught in disparate courses. The main idea is based on M. Polanyi's works on a structure of tacit knowing that can produce "a stereoscopic image from two separate pictures". The images that are used for creating...
Chapter
Full-text available
There exists a multitude of approaches, frameworks, and methods that are used for analysis, design, and planning of strategic capability systems, military capabilities and IS/IT systems. These approaches commonly dictate a single capability definition and practice that should be applied across an organisation or project. This paper examines the pra...
Chapter
Full-text available
Digitization is seen as a central force in order to transform the public sector to become transparent, participative, collaborative as well as efficient. In order to realize the digitalization, a public organization need to have an IT architecture that can support such a transformation. Therefore, decision makers in a public organization need to ma...
Article
Full-text available
Analyzing, designing and implementing software systems based on the concept of capabilities have several benefits, such as the ability to design efficient monitoring of capabilities and their execution context. Today, there exist new model-driven methods and development tools that support capability-based analysis, design, and implementation. Howev...
Conference Paper
Full-text available
There is currently a high interest in the potential of open data - data that is publicly available. However, the use of open data is a complex system where the providers of the data, such as public organizations, are not always formally connected to the organization that aggregates the data and the end users. Since it is a complex system, it is dif...
Conference Paper
Full-text available
Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing coun...
Conference Paper
The notion of capability has emerged in Information System engineering as the means to support development of context dependent organizational solutions and supporting IT applications. To this end the Capability Driven Development (CDD) approach has been proposed. CDD currently focuses on designing and running applications that need to be adjusted...
Conference Paper
Full-text available
This paper presents a method that is used to enrich existing architecture frameworks or methods by enabling development of situated capability viewpoints. The method addresses the issue that in many cases viewpoint definitions suggest a singular way to consider and model a domain. This issue is particularly prevalent in frameworks developed by one...
Conference Paper
Full-text available
Organizations have the need to continuously adjust their capabilities to changes in the business context. If existing IT systems and associated development methods does not support this adjustment they need to be changed to do so. However, there exist specialized methods and tools that allow the design, and run-time monitoring of context informatio...
Technical Report
Full-text available
The overall objective of the CaaS project is to create an integrated approach consisting of methods, tools and reusable best practices that allow digital enterprises to take advantage of changes in business context and technologies. This deliverable primarily contributes to CaaS Objective 1, namely, “to elaborate a methodology and supporting method...
Article
New technologies have the potential to improve the quality and efficiency of public organizations. However, it is not always clear what new technologies exists, why they should be introduced, how they can be applied, and how they fit within existing business and IT architectures. In this paper, we examine the potential use of new technologies in th...
Conference Paper
Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organiz...
Research
Full-text available
The overall objective of the CaaS project is to create an integrated approach consisting of methods, tools and reusable best practices that allow digital enterprises to take advantage of changes in business context and technologies. This deliverable contributes to CaaS Objective 1, namely, “to elaborate a methodology and supporting methods for Capa...
Conference Paper
Case-based teaching/learning is widely used in Information Systems (IS) education in general, and in teaching/learning modeling, in particular. A case presents to the students a real or imaginary business situation asking them to build a model of it, or showing how such model can be built. In situations where a business case is presented in a text...
Conference Paper
Full-text available
Lately the notion of capability has emerged in information system engineering as the means to support development of context dependent organizational solutions and supporting IT applications. To this end a Capability Driven Development (CDD) approach has been proposed. As key part of CDD is the concept of patterns that is used to support the capabi...
Article
Full-text available
Purpose – This paper aims to report on a project aimed at using simulation for improving the quality of teaching and learning modeling skills. More specifically, the project goal was to facilitate the students to acquire skills of building models of organizational structure and behavior through analysis of internal and external documents, and inter...
Conference Paper
Full-text available
Competitiveness and growth on an international market is for many businesses tightly coupled to their ability of quickly implementing new company strategies, business services and products or market entries. Capability management is among the approaches proposed to tackle these challenges. A feature is capturing the context of capability delivery a...
Conference Paper
Full-text available
The paper addresses the problem of how university students can acquire enterprise modeling skills so that they can build high quality models of organizational structure and behavior in practical settings after their graduation. The best way of learning such skills is apprenticeship where the students follow a modeling master in a real business case...
Conference Paper
This paper reports on a project aimed at using simulation for improving the quality of teaching and learning in the field of Information Systems. More specifically, the project goal was facilitating the students to acquire skills of building models of organizational structure and behavior through analysis of internal and external documents, and int...
Article
Full-text available
The need for organizations to operate in changing environments is addressed by proposing an approach that integrates organizational development with information system (IS) development taking into account changes in the application context of the solution. This is referred to as Capability Driven Development (CDD). A meta-model representing busines...
Technical Report
Full-text available
The main goal of the CaaS project is to facilitate a shift from the service-oriented paradigm to a capability delivery paradigm. This report is a result of WP5, task 5.1, and summarizes the state-of-the-art in methodology areas relevant for CDD. These areas include capability composition from patterns, capability assessment, identification of new b...
Article
Full-text available
Public organizations handle many request from citizens, some are routine requests, while others are more complex. To support the handling of requests workflow management (WfM) systems and Adaptive Case Management (ACM) systems may be used. However, in order to be more efficient both WfM and ACM systems may be augmented with other technologies. In t...
Article
Full-text available
This short paper examines the concept of cyber resilience from an organizational perspective. Cyber resilience is defined as “the ability to continuously deliver the intended outcome despite adverse cyber events”, and this definition is systematically described and justified. The fundamental building blocks of cyber resilience are identified and an...
Conference Paper
Enterprises operate in dynamically changing environments, consequently, information systems (IS) are a subject to continuous changes. The IS need to be adjusted to different customers, markets and run-time contexts affecting their design and delivery. Variability and customization of the information systems has become a serious challenge. Capabilit...
Conference Paper
Organizations operate in increasingly dynamic and diverse environments. This leads to high variability within the organization, and the necessity to create context-aware information systems. As a part of these systems, context and business process metrics need to be monitored and acted upon. Capability Driven Development (CDD) addresses these chall...
Conference Paper
Full-text available
Any organization in subject of changes in the environment, or having the desire to improve, needs to change their processes, personnel and their use of resources. Changes, may they be called for by external threats or opportunities or internal strengths or weaknesses, take their departure in an organizations existing capabilities. To support change...
Conference Paper
Full-text available
Language technologies and tools, such as text mining, information extraction, and question and answering systems, have been developed during many years. These technologies are becoming mature and should be ready for deployment in private and public organizations. However, little focus has been paid to how these technologies can be applied to tackle...
Conference Paper
IT solutions can aid decision makers in making informed decisions that lower the energy consumption in buildings. However, in order to design and implement an IT solution there are a number of issues that need to be resolved, for example, adequately handling sometimes contradicting goals of the decision makers and integrating the Decision Support S...
Conference Paper
Contemporary business environments are changing rapidly, organizations are global, and cloud-based services have become a norm. Enterprises operating in these conditions need to have the capability to deliver their business in a variety of business contexts. Capability delivery thus has to be monitored and adjusted. Current Enterprise Modeling appr...
Conference Paper
Full-text available
The interest for creating new and innovative e-services is increasing in both the private and public sector. One promising approach is to make use of user innovation, that is, to let innovative users participate in the design process. However, in order to use user innovation for e-service design, organizations need to have a clear approach to ident...
Conference Paper
Building managers and operators as at Campus Pinkafeld are interested in a cost optimal fulfilment of their energy needs. From a strategic point of view they are interested in optimal investments and upgrades. From an operative point of view they are interested in an optimal use of all available resources. This paper shows how the decision support...
Conference Paper
The need for organizations to operate in changing environments is addressed by proposing an approach that integrates organizational development with information system (IS) development taking into account changes in the application context of the solution – Capability Driven Development (CDD). A meta-model for representing business and IS designs c...
Conference Paper
Full-text available
[Context and motivation] When designing e-services it is important that they fit smoothly into the service consumers’ business processes. If the e-services do not fit there is a risk that they will not be used by the consumers; the investment and effort to use the e-services might be too high. [Question/problem] In this paper, we aim at describing...
Article
Full-text available
Organisations demand new business models for value creation and innovation that require collaboration with customers and vendors in agile and flexible networks. To realise such networks, organisations are embracing service oriented models and architectures using e-services for business communication. A major issue for a service oriented organisatio...
Article
Full-text available
Reference models for service oriented architectures can be used as a blueprint for the description of e-services themselves, as well as their relations to the business and technical contexts in which they will operate. Thus, rather than re-inventing the wheel, organizations can turn to service oriented reference models to get a quick start at descr...
Conference Paper
Full-text available
Model Driven Architectures and Model Driven Development (MDD) have been used in information system (IS) development projects for almost a decade. While the methodological support for the MDD process is important, the success of a project taking the model driven approach to development also heavily depends on the tool. The tool simply needs to suppo...
Conference Paper
Full-text available
Numerous ontologies have been developed for life science domains. These ontologies are continuously changing. Thus, it is becoming profitable to study and to manage these ontologies change in order to keep all dependent ontologies and their related mappings consistent. The aim of this paper is to propose an agent based approach enabling not only on...
Article
Full-text available
The development of efficient e-services for patient-centered healthcare requires insight into concrete problems in administrative and clinical work processes as well as an understanding of the strategic goals that should guide these healthcare processes. However, considering both concrete process related problems and high-level strategic goals duri...
Article
The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. From a software perspective, executable process descriptions provide a way to structure software systems according to the business process the systems...
Conference Paper
Full-text available
E-services are used as the cornerstones for modeling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the s...
Article
Full-text available
E-services are used as the cornerstones for modeling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of eservices have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the su...
Article
Full-text available
Different domains, such as the health care domain, can benefit from an increased use of e-services. However, factors such as vendor lock-in, the lack of standardized infrastructure and quality criteria can slow down the creation and use of e-services in a domain. To encourage the development of e-services there is both a need for simplicity – to en...
Article
Full-text available
In the healthcare sector, different healthcare providers, such as home care, primary care, and hospital clinics, collaborate in order to increase values for patients, such as better health state, increased knowledge on health conditions, and increased feeling of safety. To govern and evaluate such collaboration, we need a tool to understand how dif...
Chapter
Service oriented computing and web service technologies provide the means to structure an organisation’s internal IT resources into a highly integrated network of services. In e-business and business process integration the internal services are interconnected with other, external organisations’ resources to form virtual organisations. This move fr...