Markus Helfert

National University of Ireland, Maynooth | NUI Maynooth · Innovation Value Institute

Over the past decade, there has been a surge of publications focusing on digital transformation (DT). Yet, while the majority of current research reports on DT implementation, we continue to learn about the significant risk posed by high failure rates in these transformation efforts. This raises a crucial research question: “Why do so many digital...

Purpose Current literature argues that citizen engagement platforms must be used to gather citizens’ feedback to provide improved quality of services to citizens. However, limited studies consider the challenges faced by practitioners at the local level during the incorporation of those feedback for continuous service improvement. As a result, thes...

Purpose This paper aims to describe the results of applying ethical AI requirements to a healthcare use case. The purpose of this study is to investigate the effectiveness of using open educational resources for Trustworthy AI to provide recommendations to an AI solution within the healthcare domain. Design/methodology/approach This study utilizes...

Governments around the world are required to strengthen their national cybersecurity capabilities to respond effectively to the growing, changing, and sophisticated cyber threats and attacks, thus protecting society and the way of life as a whole. Responsible government institutions need to revise, evaluate, and bolster their national cybersecurity...

This book constitutes selected papers of the Fourth International Conference on Computer-Human Interaction Research and Applications, CHIRA 2020, held virtually, in November 2020. The 8 full papers presented in this book were carefully reviewed and selected from 44 submissions. The papers selected to be included in this book contribute to the under...

Channel Integration is a crucial task for retailers in order to generate a seamless customer experience. This is particularly the case for assortments. Customers expect an identical assortment along all channels or customer confusion can occur, potentially leading to purchase abandonment or postponement and thus to losses in sales. Mental models ca...

The concept of Enterprise Architecture is suitable for managing the complexity of heterogeneous systems and technologies in Smart Cities. However, many cities and their urban governance processes still face the challenges of digitalizing public services. This paper aims to assess the applicability of TOGAF in a real-world Smart City following a cas...

Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their health conditions and treatment options, self-manage them, and make informed choices. Currently, few stand-alone applications for patient empowerment exist and people/patients often go on the Web to search for health information. Suc...

There have been many initiatives to involve citizens in the development of smart cities. The aim is to enhance the quality of life for the citizens of these cities by providing better services to them. There are various concepts and platforms discussed in the literature to support citizen’s feedback in smart city development. However, there is a la...

The population in cities has increased, which causes problems when offering services to their citizens. As a way to overcome these issues, information and technology are used to transform a city into smarter. Thousands of gigabytes are created every day and much of this data is used to create products and services. Hence with a vastly amount of dat...

Cities are actively deploying modern digital technologies to foster digitalization due to the emergence of data-driven innovations. Through modern digital technologies, municipalities aim to enhance services performance. Despite prior studies that focused on digital transformation in smart cities, there have been few studies aimed at managing servi...

The rapid increase and adoption of new Information Technologies (IT) in Smart Cities make the provision of public services more efficient. However, various municipalities and cities deal with challenges to transform and digitize city services. Smart Cities have a high degree of complexity where offered city services must respond to the concerns and...

Purpose The transition to omnichannel retail is the recognized future of retail, which uses digital technologies (e.g. augmented reality shopping assistants) to enhance the customer shopping experience. However, retailers struggle with the implementation of such technologies in brick-and-mortar stores. Against this background, the present study inv...

Purpose-Smart city services are supported by Information and Communication Technologies (ICT) referred to as digital technologies which increasingly promise huge opportunities for growth but are faced with system alignment and data integration issues when providing digital services. Therefore, this study aims to employ Enterprise Architecture (EA)...

Experts rely on fraud detection and decision support systems to analyze fraud cases, a growing problem in digital retailing and banking. With the advent of Artificial Intelligence (AI) for decision support, those experts face the black-box problem and lack trust in AI predictions for fraud. Such an issue has been tackled by employing Explainable AI...

Fraud detection (FD) studies supported by Explainable AI (XAI) lack expert's requirements and principles to align explanation methods (EM) to support decision-making. It remains the lack of trust of fraud experts towards AI predictions. On the other hand, information systems (IS) and HCI research discuss the systematic assessment of requirements fo...

Purpose-In smart cities pervasive systems are deployed by enterprises and stakeholders in municipalities to provide digital services to citizens. But cities are faced with the challenge of achieving system pluggability, mainly service integration due to numerous actors and systems needed for smart urban transformation. Hence, there is need to emplo...

A patient, nowadays, acquires on-line health information mainly by means of a search engine. Generic search engines have been shown to be limited and unsatisfactory, at times, because of their generic searches that overload users with the amount of results. Moreover, they are not able to provide customized information to different types of users. A...

Most retailers are currently undergoing a major transformation in the process of becoming omnichannel retailers. This case addresses the challenges of an Irish company in the transition from an offline focused retailer to an omnichannel company. Building on its strong expertise in traditional offline retail, the company is aiming to establish itsel...

This book constitutes selected papers of the Second International Conference on Computer-Human Interaction Research and Applications, CHIRA 2018, held in Seville, Spain, in September 2018, and Third International Conference on Computer-Human Interaction Research and Applications, CHIRA 2019, held in Vienna, Austria, in September 2019. The 7 full p...

This book includes extended and revised selected papers from the 8th International Conference on Smart Cities and Green ICT Systems, SMARTGREENS 2019, and the 5th International Conference on Vehicle Technology and Intelligent Transport Systems, VEHITS 2019, held in Heraklion, Crete, Greece, in May 2019. The 17 full papers presented during SMARTGR...

This book constitutes extended, revised and selected papers from the 10th International Conference on Cloud Computing and Services Science, CLOSER 2020, held in Prague, Czech Republic, in May 2020. Due to the COVID-19 pandemic the conference was held in a virtual format. The 14 papers presented in this volume were carefully reviewed and selected f...

The initiatives around the involvement of citizens in smart city development is increasing significantly with the aim of enhancing the quality of life for the citizens of these cities through better public services. There is plethora of studies discussing various technologies and platforms to obtain citizen’s feedback for smart city development....

This book includes extended and revised selected papers from the 9th International Conference on Smart Cities and Green ICT Systems, SMARTGREENS 2020, and the 6th International Conference on Vehicle Technology and Intelligent Transport Systems, VEHITS 2020, held in Prague, Czech Republic, in May 2020. The 30 full papers presented during SMARTGREE...

This article presents a rare insight into the migration of municipality record‐keeping databases. The migration of a database for preservation purposes poses several challenges. In particular, our findings show that relevant issues are file‐format heterogeneity, collection volume, time and database structure evolution, and deviation from the govern...

When managing the information and communications technology (ICT) services in smart cities, we commonly encounter complexities. To solve the complexity issues, enterprise architecture frameworks are typically utilised. However, majority of the existing enterprise architecture frameworks have been developed to address the concerns of the stakeholder...

Sentiment Analysis techniques enable the automatic extraction of sentiment in social media data, including popular platforms as Twitter. For retailers and marketing analysts, such methods can support the understanding of customers' attitudes towards brands, especially to handle crises that cause behavioural changes in customers , including the COVI...

Municipalities are digitally transforming urban environment into smarter cities aimed at addressing urban growth and social challenges. This transition of urban space influenced by Information and Communications Technology (ICT) enables novel business models and Virtual Enterprises (VE) processes. Presently, there is need to provide insights into t...

Brick-and-mortar retailers need to stay competitive to the convenience provided by online channels. Technologies, such as personalized shopping assistants on smartphones can empower customers in-store towards a similar experience as in an online scenario. For instance, an augmented reality shopping assistance application with explainable recommenda...

Explainable Artificial Intelligence (XAI) develops technical explanation methods and enable interpretability for human stakeholders on why Artificial Intelligence (AI) and machine learning (ML) models provide certain predictions. However, the trust of those stakeholders into AI models and explanations is still an issue, especially domain experts, w...

To provide a seamless customer experience across different channels, researchers and practitioners have proposed the creation of an omnichannel retailing environment by integrating online and offline retail channels. However, retailers are struggling with the selection and implementation of suitable technologies to add value through channel integra...

The number of people searching for on-line health information has been steadily growing over the years so it is crucial to understand their specific requirements in order to help them finding easily and quickly the specific information they are looking for. Although generic search engines are typically used by health information seekers as the star...

The new era of smart city is accompanied by Information and Communication Technology (ICT) and many other technologies to improve the quality of life for the citizen of the modern city, that in turn, has brought immense opportunities as well as challenges for government and organizations. These challenges often introduce risks with smart city servi...

Digital retailers are experiencing an increasing number of transactions coming from their consumers online, a consequence of the convenience in buying goods via E-commerce platforms. Such interactions compose complex behavioral patterns which can be analyzed through predictive analytics to enable businesses to understand consumer needs. In this abu...

Special theme: The Climate Action: Mathematics, Informatics and Socio-Economics Accelerating the Sustainability https://ercim-news.ercim.eu/en121/special/fostering-smart-cities-based-on-an-enterprise-architecture-approach

This paper describes a framework that assists the inclusion of Entrepreneurship into computing study programs. It has been developed within a European Tempus Project and is built following a process-oriented view of innovation and entrepreneurship. It outlines key activities and capabilities of entrepreneurship. An approach is presented that combin...

This book constitutes extended, revised and selected papers from the 9th International Conference on Cloud Computing and Services Science, CLOSER 2019, held in Heraklion, Greece, in May 2019. The 11 papers presented in this volume were carefully reviewed and selected from a total of 102 submissions. CLOSER 2019 focuses on the emerging area of Cloud...

The initiatives around the involvement of citizens in smart city development is increasing significantly with the aim of enhancing the quality of life for the citizens of these cities through better public services. There is plethora of studies discussing various technologies and platforms to obtain citizen’s feedback for smart city development....

In order to provide a seamless customer experience, researchers and practitioners have proposed creation of an omnichannel retailing environment by integrating online and offline channels. Channel integration necessitates use of digital technologies and there are myriads of technological solutions available. However, retailers are struggling with s...

Health literacy constitutes an important step towards patient empowerment and the Web is presently the biggest repository of medical information and, thus, the biggest medical resource to be used in the learning process. However, at present, web medical information is mainly accessed through generic search engines that do not take into account the...

Usage in the software field deals with knowledge about how end-users use the application and how the application responds to the users’ action. Understanding usage data can help developers optimise the application development process by prioritising the resources such as time, cost and man power on features of the application which are critical for...

In this paper, we clarify the role of descriptive knowledge in creating prescriptive knowledge with design science research. We demonstrate the connection by presenting an approach that utilizes kernel theories produced by the grounded theory research methodology in the creation of meta-level design science artefacts. These meta-level artefacts can...

Of the utmost importance is finding the social networks that best fit to an industry, a company, its products / services, and last but not least, with the target audience. Each social network has different characteristics and, in addition, a different philosophy.The authors aim to carry out a bibliographic research in this paper to highlight the ex...

Digital retailers have experienced a high influx of big data comingfrom their consumers’ interactions online, a consequence of the convenience inbuying goods via E-commerce platforms. Such interactions compose complexbehavioral patterns which, when analyzed, can provide businesses with opportunities to understand their consumer needs and improve th...

As a part of their digital transformation, municipalities across Europe have taken initiatives to support Open Data platforms and provide services leveraging on data. This challenges the traditional business driven IT strategy promoted by several Enterprise Architecture methodologies, which are designed to operate within a single enterprise that ha...

As a part of their digital transformation, municipalities across Europe have taken initiatives to support Open Data platforms and provide services leveraging on data. This challenges the traditional business driven IT strategy promoted by several Enterprise Architecture methodologies, which are designed to operate within a single enterprise that ha...

As a part of their digital transformation, municipalities across Europe have taken initiatives to support Open Data platforms and provide services leveraging on data. This challenges the traditional business driven IT strategy promoted by several Enterprise Architecture methodologies, which are designed to operate within a single enterprise that ha...

Search of "right" health information by patients/citizens is an important step towards their empowerment. The number of health information seekers on the Internet is steadily increasing over the years so it is crucial to understand their information needs and the challenges they face during the search process. However, generic search engines do not...

Purchasing decisions do not always come from the rational mental processes but are often being driven by emotions. This insight made researchers think of emotions as of an essential contextual variable capable of enhancing personalized services and providing more precise recommendations within e-Commerce. In this paper we explore the studies made t...

Cloud Computing has reached maturity in software architecture, methods and technologies. The research and development work has moved from the context of exploration and formalization to the application. Nowadays, Cloud Computing offers unprecedented possibilities in a wide range of new computation areas, becoming a key topic in the academia and ind...

Researchers in the retail domain today propose that, in particular, complex and non-financial goals such as ‘customer experience’ represent the new imperative and leading management objective in the age of Digital Retail, questioning the role of conventional financial measures such as revenue. However, there is no evidence in research showing the c...

Standards can bring benefits for organizations, they serve as reference guideline to meet regulatory requirements and also ensure the quality of a product or a service. Additionally, they assist in the development of national and international regulations. A range of standards are available from different international standard bodies and organizat...

Civic grassroots have proven their ability to create useful and scalable software that addresses pressing social needs. Although software engineering plays a fundamental role in the process of creating civic technology, academic literature that analyses the software development processes of civic tech grassroots is scarce. This paper aims to advanc...

This book constitutes extended, revised and selected papers from the 8th International Conference on Cloud Computing and Services Science, CLOSER 2018, held in Funchal, Portugal in March 2018. The 11 papers presented in this volume were carefully reviewed and selected from a total of 94 submissions. CLOSER 2018 focused on the emerging area of Cloud...

The new era of smart city is accompanied by Information and Communication Technology (ICT) and many other technologies to improve the quality of life for the citizen of the modern city, that in turn, has brought immense opportunities as well as challenges for government and organizations. These challenges often introduce risks with smart city se...

This book constitutes the refereed proceedings of the First International Conference on Computer-Human Interaction Research and Applications, CHIRA 2017, held in Funchal, Madeira, Portugal, in October/November 2017. The 8 full papers presented in this book were carefully reviewed and selected from 35 submissions. The papers selected to be included...

The challenges faced by domain experts, commitments made to domain-specific rule (DSR) languages and process design are described. We investigate the business application developments and existing challenges of evaluation strategies of DSR articulations. Often, multiple domain scenarios pose end-user predicaments complicating the computational abil...

Software requirements typically do not exist independently of each other, rather most requirements have some type of dependency on another requirement [4]. For companies developing software products, which depend on each other, in so-called multiple software product lines (SPLs), systematic requirements management, including consideration for prior...

Many data driven organisations need to integrate data from multiple, distributed and heterogeneous resources for advanced data analysis. A data integration system is an essential component to collect data into a data warehouse or other data analytics systems. There are various alternatives of data integration systems which are created in-house or p...

The digitalization of public administration presents significant challenge for many municipalities. At the same time, many larger cities have well progressed towards applying Information and Communication Technologies (ICT) to develop modern urban spaces, commonly referred to as Smart Cities. Smart Cities are complex systems whereby ICT plays an es...

Usage in the software domain refers to the knowledge about how end-users use the application and how the application responds to the user's actions. Usage can be revealed by monitoring the user's interaction with the application. However, in the cloud environment, it is non-trivial to understand the interactions of the users by using only the monit...

Cloud computing monitors applications, virtual and physical resources to ensure performance capacity, workload management, optimize future application updates and so on. Current state-of-the-art monitoring solutions in the cloud focus on monitoring in application/service level, virtual and physical (infrastructure) level. While some of the research...

Cloud computing monitors applications, virtual and physical resources to ensure performance capacity, workload management, optimize future application updates and so on. Current state-of-the-art monitoring solutions in the cloud focus on monitoring in application/service level, virtual and physical (infrastructure) level. While some of the research...

The business environment is rapidly undergoing changes, and they need a prompt adaptation to the enterprise business systems. The process models have abstract behaviors that can apply to diverse conditions. For allowing to reuse a single process model, the configuration and customisation features can support the design improvisation. However, most...

The business environment is rapidly undergoing changes, and they need a prompt adaptation to the enterprise business systems. The process models have abstract behaviours that can apply to diverse conditions. For allowing to reuse a single-process model, the configuration and customization features can support the design improvisation. However, most...

Evaluation of design artifacts is of crucial importance in design science research (DSR). A pleth-ora of evaluation approaches and methods can be found in literature; nevertheless, little work has been done so far to investigate the relation between the evaluation strategies, methods and techniques in DSR evaluations. Prototype implementations, tog...

This book constitutes extended, revised and selected papers from the 7th Ith International Conference on Cloud Computing and Service Science, CLOSER 2017, held in Porto, Portugal, in April 2017. The 16 papers presented in this volume were carefully reviewed and selected from a total of 123 submissions. CLOSER 2017 focused on the emerging area of Cl...

The business environment changes rapidly and needs to adapt to the enterprise business systems must be considered for new types of requirements to accept changes in the business strategies and processes. This raises new challenges that the traditional development approaches cannot always provide a complete solution in an efficient way. However, mos...