Mark Mobach

Mark Mobach
Hanzehogeschool Groningen · Research Centre for Built Environment

PhD

About

110
Publications
25,982
Reads
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754
Citations
Citations since 2016
44 Research Items
514 Citations
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2016201720182019202020212022020406080100120
2016201720182019202020212022020406080100120

Publications

Publications (110)
Article
Full-text available
With campuses opening up and stimulating interactions among different campus users more and more, we aim to identify the characteristics of successful meeting places (locations) on campus. These can help practitioners such as campus managers and directors to further optimize their campus to facilitate unplanned or serendipitous meetings between aca...
Article
Full-text available
Several studies found that classrooms' indoor environmental quality (IEQ) can positively influence in‐class activities. Understanding and quantifying the combined effect of four indoor environmental parameters, namely indoor air quality and thermal, acoustic, and lighting conditions on people is essential to create an optimal IEQ. Accordingly, a sy...
Article
Full-text available
Background: The challenging combination of breastfeeding and work is one of the main reasons for early breastfeeding cessation. Although the availability of a lactation room (defined as a private space designated for milk expression or breastfeeding) is important in enabling the combination of breastfeeding and work, little is known about the effe...
Article
Background Behaviours that challenge might prevent intellectually impaired individuals from experiencing a good quality of life (QoL). These behaviours arise in interaction with the environment and can be positively or negatively affected by architecture. Aim This scoping review explores how architecture contributes to the QoL of individuals engag...
Article
Full-text available
Background The challenge of combining professional work and breastfeeding is a key reason why women choose not to breastfeed or to stop breastfeeding early. We posited that having access to a high-quality lactation room at the workplace could influence working mothers’ satisfaction and perceptions related to expressing breast milk at work, which co...
Article
Purpose The purpose of this paper is to investigate which critical success factors (CSFs) influence interaction on campuses as identified by the facility directors (FDs) of Dutch university campuses and to discuss how these compare with the literature. Design/methodology/approach All 13 Dutch university campus FDs were interviewed (office and walk...
Article
While activity-based working is gaining popularity worldwide, research shows that workers frequently experience a misfit between the task at hand and their work setting. In the current study, experience sampling data were used to examine how perceived fit in activity-based work environments is related to user behavior (i.e., the use of work setting...
Article
Purpose As hospitals are now being designed with an increasing number of single rooms or cubicles, the individual preference of patients with respect to social contact is of great interest. The purpose of this study is to gain a better understanding of the experience of patients in an outpatient infusion center. Design/methodology/approach A total...
Conference Paper
Full-text available
To better facilitate on campus-interactions between business and university employees, campus directors first need to know where these interactions, which can lead to knowledge sharing an valorisation, take place. This paper investigates if location-based measurement systems are a viable option to measure where one-to-one interactions between busin...
Conference Paper
Full-text available
Background and aim – Challenging behaviour, such as aggression towards oneself, others, or objects, arises in interaction with the environment and may prevent individuals from participating in society and enjoying a high quality of life (QoL). Literature suggests that architects can contribute to prevention, by influencing challenging behaviour bef...
Article
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This study reports the outcomes of a systematic literature review, which aims to determine the influence of four indoor environmental parameters -indoor air, thermal, acoustic, and lighting conditions - on the quality of teaching and learning and on students' academic achievement in schools for higher education, defined as education at a college or...
Conference Paper
Full-text available
Challenging behaviour (CB), such as aggression towards oneself, others, or objects, arises in interaction with the environment and is shown in order to escape, increase attention, adjust sensory stimulation, or receive material rewards. CB may prevent individuals from participating in society and enjoying a high quality of life (QoL). Literature su...
Article
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Purpose Most people live in cities and work in offices, two contexts offering many lifestyle-related and environmental health risks. To advance their health, this paper aims to introduce an analogy between urban design and facility design to explore whether health-directed design interventions in cities and facilities are related and to look for ap...
Article
Purpose The purpose of this paper is to create an overview of current literature and identify gaps in what is known about stimulating interaction through spaces and services provided on university campuses. Design/methodology/approach The authors used the preferred reporting items for systematic reviews and meta-analyses (PRISMA) statement methodo...
Article
This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimen...
Article
Activity-based work environments are widely adopted; however, research shows mixed findings regarding privacy issues, satisfaction with the work environment, and task performance. To further our understanding, two complementary studies drawing on Person-Environment fit theory were conducted: (1) A field study using experience sampling, and (2) A la...
Article
Full-text available
Background: Breastfeeding has important positive long-term health consequences for infants and mothers. The World Health Organization recommends that all infants should be exclusively breastfed for six months or longer, and advises continuation of breastfeeding for two years or beyond. However, these recommendations are not met in many countries....
Article
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Noise is a common problem in hospitals, and it is known that social behavior can influence sound levels. The aim of this naturally-occurring field experiment was to assess the influence of a non-talking rule on the actual sound level and perception of patients in an outpatient infusion center. In a quasi-randomized trial two conditions were compare...
Article
Purpose The purpose of this paper is to determine how the presence of cleaning staff affects perceptions and satisfaction of train passengers. Day-time cleaning is becoming increasingly popular in (public) service environments. It is however unknown how the presence of cleaning staff in the service environment affects perceptions and satisfaction...
Article
Purpose This paper aims to identify antecedents that influence perceived cleanliness by consulting experts and end-users in the field of facilities management (facility service providers, clients of facility service providers and consultants). Business models were evaluated to understand why some antecedents are adopted by practitioners and others...
Article
Full-text available
Purpose The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness. Design/methodology/approach The PRISMA statement methodology for systematic literature review was a...
Article
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Satisfaction with activity-based work environments (ABW environments) often falls short of expectations, with striking differences among individual workers. A better understanding of these differences may provide clues for optimising satisfaction with ABW environments and associated organisational outcomes. The current study was designed to examine...
Data
Confidence intervals and p-values for the correlations. (DOCX)
Data
Assumptions and diagnostic plots of model residuals. (DOCX)
Article
Dit artikel beschrijft de stad als microkosmos voor organisaties. Het zoomt in op de relaties tussen de stad, de organisaties die erin zijn gehuisvest en de gezondheid van haar gebruikers. Het artikel opent met een historisch perspectief, om vervolgens te reflecteren op hedendaagse ontwikkelingen. Vervolgens zet de auteur uiteen hoe ruimtelijke int...
Article
A growing body of evidence indicates that natural environments can positively influence people. This study investigated whether the use of motion nature projection in computed tomography (CT) imaging rooms is effective in mitigating psycho-physiological anxiety (vs. no intervention) using a quasi-randomized experiment (N = 97). Perceived anxiety an...
Conference Paper
Full-text available
Activity-Based Working (ABW) is supported by work environments that combine hot-desking with a variety of settings, designed for different types of activities. While the advantages of these work environments in terms of space and cost efficiency are undisputed, their effectiveness with respect to job performance and satisfaction is still under deba...
Article
Full-text available
Ruimte vraagt steeds meer aandacht bij het managen van organisaties. Een gebouw kan een belangrijke toegevoegde waarde hebben, maar ook een afbreukrisico vormen. Een goed gekozen gebouw heeft een positief effect op de beleving van wie er binnenkomt en wie er werkt. Keuzes kunnen ook geheel verkeerd uitpakken - waarna het weer jaren duurt voordat er...
Article
Dit artikel kijkt terug op de rijke schakering aan perspectieven, benaderingen, aggregatieniveaus en casussen die in het themanummer ‘Ruimte voor organisaties’ aan de orde zijn gekomen. Het legt de nadruk op het verder ontwikkelen van het perspectief van meervoudige waardecreatie, aan de hand van vragen als: wat betekent dit voor onderwijs en voor...
Article
The aim of this age-simulation field experiment was to assess the influence of route complexity and physical ageing on wayfinding. Seventy-five people (aged 18–28) performed a total of 108 wayfinding tasks (i.e., 42 participants performed two wayfinding tasks and 33 performed one wayfinding task), of which 59 tasks were performed wearing gerontolog...
Article
Purpose – Despite their growing popularity among organisations, satisfaction with activity-based work (ABW) environments is found to be below expectations. Research also suggests that workers typically do not switch frequently, or not at all, between different activity settings. Hence, the purpose of this study is to answer two main questions: Is s...
Conference Paper
Purpose-This paper aims to establish the profile of an excellent facility manager in The Netherlands. Design/methodology/approach − As part of a large-scale study on profiles of excellent professionals, a study was carried out to find the key characteristics of an excellent facility manager. Three panel sessions were held in different regions of Th...
Conference Paper
Full-text available
Purpose: This field study analyses the quality of the actual thermal comfort and indoor air quality in Dutch office buildings. A linear regression analysis was used to determine how much these variables and demographic variables influenced the perceived thermal comfort of office workers. Approach: Data were collected on-spot at two Dutch office bui...
Conference Paper
Purpose Palliative care improves quality of life of patients and relatives facing life-threatening illnesses; it places their needs central (WHO, 2015). It is however unknown if facility design in Dutch hospice care facilities fulfils these needs. This paper aims to establish if services and spaces of hospice care providers match with needs of user...
Conference Paper
Full-text available
Activity-Based Working (ABW) is supported by work environments that combine hot-desking with a variety of workplaces, designed to support different types of activities. While the advantages of these work environments in terms of efficiency seem obvious (cost savings because less workplaces and space are needed), there is hardly any evidence for the...
Conference Paper
Full-text available
Purpose – In many organizations, a major part of the daily activities is perceived as concentrated work (53% in this study). Hence, a lack of privacy at the workplace may be considered as a serious environmental stressor. Activity-based work environments usually provide non-assigned private rooms, to be used on an as-need basis. Is this an effectiv...
Article
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An important challenge for facility management is to integrate the complex and comprehensive construct of different service processes and physical elements of the service facility into a meaningful and functional facility design. The difficulty of this task is clearly indicated by the present study that shows that different employee categories for...
Article
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The article aims to find predictors of study success from a teacher’s perspective that relate to the built environment. The research is based on a national online survey among 1752 teachers at 18 Dutch Universities of Applied Sciences. Multivariate data analyses were used to test the hypothesis that the quality of spatial and functional aspects at...
Conference Paper
Workplace management
Conference Paper
Full-text available
Traditionally, the construction industry in New Zealand and in other countries has seen a low productivity and a low track record for successful innovations (Fairweather, 2010). The industry also lags in sustainability (e.g. Nemry, 2008) when seen from a broader or lifecycle perspective. This has a negative impact on private and government spending...
Conference Paper
In addressing and discussing Facility Management Innovation (FMI) many different interpretations of both FM and of innovation can be expected to emerge. What exactly is FM? When may we speak of an innovation? Are small improvements included or not? What exactly do organisations do when they say they are working on FM and innovation? What is the obj...
Conference Paper
Purpose-Due to an increasing demand for care delivery and emerging new health care technologies facility managers are frequently confronted with changing spatial demands of end-users. The purpose of this study is to explore if facilities planning at a diagnostic outpatient clinic can increase the level of space utilization and the speed of care del...
Conference Paper
This current green paper deals with innovation in facility management (FM), a subject which is at the heart of Working Group 3, in benefit of the EuroFM Research Network. It aims to stimulate discussion and further collaborative work, and to generate new knowledge for the European FM community. We do this by knowledge sharing on innovative case pra...
Conference Paper
Full-text available
EFMC 2014 EFMC2014-Towards an effective workspace design by end-user emancipation.docx ABSTRACT Purpose-This paper aims to identify whether employees' organisational position affect their perceived quality of the workspace design. By providing possible explanations for the differences and discussing the implications, we aim to establish an effectiv...
Conference Paper
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In research methodology, epistemology is concerned with the question how humans generate knowledge. In facility management (FM) research, for instance, it deals with the evaluation criteria such as validity and reliability by which researchers discriminate good knowledge from bad. The objective of this paper is to add to the scholarly methodologica...
Article
Purpose This paper's aim is to determine whether shopping facilities in a waiting area influence customer behaviour and whether these behaviours positively influence their satisfaction and related sales of the displayed products. Design/methodology/approach The approach used was a field experiment. At two sites patient behaviours were directly obs...
Conference Paper
Purpose-This paper aims to identify perception gaps on the quality of facility services among different users of educational buildings, and provide possible explanations for these perception gaps, and discussing the consequences regarding Facility Management (FM) governance. Design/methodology/approach-This paper is based on the first preliminary a...
Conference Paper
One of the areas that is included in facility management is relocation and move management. This exploratory research focuses on the relocation of nursing home residents and the influence on their wellbeing. As other organizations, nursing homes do change over time. Such changes may include reorganizations, mergers, and closures. At the same time s...
Conference Paper
Purpose-The present paper aims to explore to what extent the quality of facility services can be related to the differences in educational achievements in higher education. Design/methodology/approach-This paper is based on the first preliminary analyses of a national online survey among 1,752 lecturers of 18 Dutch Universities of Applied Sciences....
Conference Paper
Within Facility Management (FM) the connection between organisation and space is a well-established topic. This study was made in the context of discovery and explored to what extent changes in organisation and space can contribute to the quality of life of intellectually disabled residents with a severe behavioural disorder (hereafter called resid...
Conference Paper
Purpose-This paper aims to explore the influence of Facility management (FM) on detainee behaviour and responsiveness. The expected outcome of this research is that FM can contribute to the re-socialization by actively using facility design and detainee activities to positively influence their social behaviour. Design / methodology / approach-This...
Article
Societal developments show that future demands for visualization can be expected to grow. In many areas of organized human activities organizations may turn away from textual and numerical flatlands, and rely on the convenient and multidimensional digital worlds. Virtual worlds for facility management, design, and planning are no exception, it has...
Article
Full-text available
Purpose The purpose of this paper is to define the added value of facility management (FM) in general and to develop a typology of facility services based on their added value in the educational environment. Design/methodology/approach This paper is based on a literature review and first assesses the different aspects of FM added value. The differ...
Article
Purpose The purpose of this study is to explore the influence of an office canteen layout on operations, specifically on customer behaviour before checkout, waiting times, and congestion. Design/methodology/approach The current study was made in the context of discovery and exemplification. The sample was not randomly obtained: the method of recru...
Article
For new generations of decision-makers virtual worlds will be a normal part of their lives due to the gaming and filming industries. Their future needs for visualisation, serious gaming, and decision-making in support of new technologies will emerge and grow, and will finally be fulfilled. This development will be especially useful in the context o...
Article
Sinds de Hawthorne-experimenten is de liefde tussen bedrijfskunde en de ruimtelijke omgeving danig bekoeld. Onderzoek naar de invloed van ruimtelijke factoren op de bedrijfsvoering, voordien veelvuldig uitgevoerd, leek lange tijd uit den boze. Sinds een jaar of tien echter mogen ruimtelijke vraagstukken zich weer verheugen in een toenemende bedrijf...
Article
A re-furnishing of counter areas in primary health care was used to assess patient privacy and its influences on the nature of conversations in a controlled experiment. Patients in two community-based pharmacies in the Netherlands were assigned to enclosed counters and a queue at distance, or to counters that exposed patients mutually and a closer...
Book
Jaarlijks wordt er voor miljarden door Nederlandse organisaties gebouwd. Voor iedere organisatie is dat een uitgelezen moment om kritisch naar haar prestaties te kijken. Gebouwen beïnvloeden namelijk de gezondheid, het gemoed en het gedrag van mensen in en om organisaties. Met een doordacht gebouw kunnen organisaties dus hun prestaties verbeteren....
Article
Full-text available
Over the last years, virtual reality (VR) has been said to offer promise for design visualisation and has started to be included in participatory design methodology. This research provides an overview of the use of VR in archi- tectural design and organizational space design, and explores how this application can be integrated with par- ticipatory...
Article
To determine the frequency and nature of general pharmacy work at three Dutch community pharmacies. In a purposive and convenience sample of three Dutch community pharmacies the general work was investigated. Multi-dimensional work sampling (MDWS) was used. The study took six weeks: two weeks at each pharmacy. The number of care related items emerg...
Article
To determine the frequency and nature of conversations at the counter and of private consultations at three Dutch community pharmacies. In a purposive and convenience sample of three Dutch community pharmacies two work categories were investigated: counter work and consultation room work with self-reporting tally. The study took 6 weeks: 2 weeks at...
Article
Full-text available
Objective To determine the frequency and nature of general pharmacy work at three Dutch community pharmacies. Methods In a purposive and convenience sample of three Dutch community pharmacies the general work was investigated. Multi-dimensional work sampling (MDWS) was used. The study took six weeks: two weeks at each pharmacy. Main outcome measure...
Article
To determine consumer behaviour in the pharmacy waiting area. The applied methods for data-collection were direct observations. Three Dutch community pharmacies were selected for the study. The topics in the observation list were based on available services at each waiting area (brochures, books, illuminated new trailer, children's play area, etc.)...
Article
This paper is the first to introduce critical systems thinking into a new emerging research strand: the design of organizational space. The study revealed two things. First, critical systems thinking provides a thorough framework to understand the possibilities to connect organization and building; both in a conceptual understanding of the mutual r...
Article
Full-text available
To determine the merits of a robot at the community pharmacy in a quasi-experiment. The applied methods for data-collection were barcode-time measurements, direct observations, time-interval studies, and tally at a Dutch community pharmacy. The topics consisted of workload, waiting times, congestion, slack, general work, counter work, and work at t...
Article
In this article we discuss freedom of choice in action and its relationship with the concepts of fit and effectiveness from a managerial point of view and using a designing perspective. We have give our perspectives on fit as a construction, on freedom of choice and on dynamics. We regard the traditional interpretation of fit as static and determin...