Marita Vos

Marita Vos
Ex- University of Jyväskylä

Prof.dr.ir.

About

82
Publications
73,362
Reads
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1,009
Citations
Additional affiliations
January 2007 - December 2019
University of Jyväskylä
Position
  • Professor (Full)

Publications

Publications (82)
Article
Full-text available
Purpose – This paper seeks to contribute to the field of corporate communication by clarifying the theoretical basis of communication in issue arenas and proposing an agenda for research on issue arenas. Design/methodology/approach – Drawing on insights from stakeholder thinking, network theory, issues management, and agenda-setting theory, the au...
Article
Full-text available
Purpose – The purpose of this paper is to suggest that corporate communications is becoming less predictable as interaction with stakeholders is moving from organizational control toward “issue arenas”, places of interaction where an issue is discussed by stakeholders and organizations both online and within the traditional media. The role of corpo...
Article
This entry clarifies the issue arenas approach to communication. This approach suggests how to conceptualize a more dynamic stakeholder approach and emphasizes that multi‐stakeholder interaction is centered on issues rather than organizations as such. Organizations function in a competitive environment where issues arise and spread fast. Stakeholde...
Article
Full-text available
http://www.ojcmt.net/volume-8/issue-1 free full text available
Article
This research explores the relation between a crisis and public discussion on related issues. In organisational crisis communication a single-issue strategy is often proposed. Such a strategy, however, may not be adequate in complex crises where the crisis lifecycle is likely to encompass shorter lifecycles of issues that generate attention. Decomp...
Book
Full-text available
Open access link http://urn.fi/URN:ISBN:978-951-39-7147-2 (115 pages, with contributions by Irna van der Molen and Markus Mykkänen). Keywords: continuity management, corporate communication, crisis communication, disasters, emergencies, issue arenas, issues management, monitoring, organisational resilience, social media. This book is characterised...
Book
Dit boek is in deze editie intensief herzien. Het is te verkrijgen via uitgever Boom Amsterdam, zie www.geintegreerdecommunicatie102druk.nl
Article
Full-text available
in open access available at http://redfame.com/journal/index.php/smc/article/view/1746/1858
Chapter
Hyvärinen, J. and Vos, M. (2016), Communication concerning disasters and pandemics: Co-producing community resilience and crisis response. In Schwarz, A., Seeger, M. and Auer, C. (2015), Handbook of International Crisis Communication Research. Wiley-Blackwell, Hoboken NJ, pp. 96-107. http://eu.wiley.com/WileyCDA/WileyTitle/productCd-1118516761.html
Chapter
Full-text available
Mykkänen, M. and Vos, M. (2016), Serious games, Gaming, learning and crisis communication – insights from the literature. In Liénard, F. and Zlitni, S. (Ed.), Proceedings of the fourth International Conference Digital Media and Electronic Communication, Le Havre, France, 1-3 June 2016, ISBN 978-2-9557005-0-1, pp 417-424.
Chapter
Full-text available
Vos, M. (2016), Reputation monitoring. In Carroll, C.E. (Ed.), The SAGE Encyclopedia of Corporate Reputation, section Research, Measurement and Evaluation, pp. 657-659. Sage, Thousand Oaks. https://uk.sagepub.com/en-gb/eur/the-sage-encyclopedia-of-corporate-reputation/book244532
Chapter
This paper seeks to clarify the particularities of crisis communication in relation to disasters and pandemics. Preparedness is particularly important in the case of disasters that may be recurrent (for example, in a flood-prone region), and in the case of pandemics, where the spread of diseases depends on human behavior. Such crises call for a com...
Article
Full-text available
The aim of this article is to explore interpersonal communication competence needed by crisis communication and management experts when co-operating with citizen groups in response to emergencies. Moreover, the purpose is to understand how response organizations can further develop this crisis communication competence and so contribute to the funct...
Article
Full-text available
The purpose of this paper is to clarify how citizen response to crises is currently being enhanced, and how it might be increased, by emergency response organisations in member states of the European Union via communication strategies and tools. Data were gathered via an online questionnaire directed at emergency management and crisis communication...
Article
Full-text available
available in open access here: http://jbsq.org/wp-content/uploads/2015/09/September_2015_6.pdf
Article
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The aim of this paper was to investigate experts' perceptions on communication in chemical, biological, radiological and nuclear (CBRN) terrorism crises, including challenges and good practices. This is pursued by means of a qualitative online questionnaire aimed at international crisis communication and crisis management experts. The challenges of...
Article
Full-text available
The purpose of this paper is to clarify the contribution of public relations practitioners to organizational decision making and, in particular, how this has been seen in peerreviewed journals over the last 10 years. After a literature search, 38 articles originating from 26 different journals were further analyzed using thematic analysis. The peri...
Article
Full-text available
In crisis management, cooperation within the response network is seen as crucial. Usually, this network refers to authorities and nongovernmental organizations, such as the Red Cross. However, the authors argue that to improve societal resilience one should take a broader overview of the actors involved in crisis preparedness and mitigation, and al...
Chapter
Book chapter, see http://www.peterlang.com/index.cfm?event=cmp.ccc.seitenstruktur.detailseiten&seitentyp=produkt&pk=87418&cid=888 http://www.euprera.org/?p=42&id=315
Article
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https://www.nctv.nl/onderwerpen-a-z/mnvc.aspx (open access, Netherlands)
Article
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available in open access here http://ojcmt.net/articles/51/516.pdf
Article
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Available in open access at: www.mdpi.com/2075-4698/5/1/14
Chapter
Full-text available
This chapter consists of an introduction of the CBRN Communication Scorecard and the tool itself, written by Ruggiero, Vos and Palttala; and 'Clarifying the role of communication experts in CBRN terrorism crises' authored by by Mykkänen and Vos. The text can also be found here: http://www.crisiscommunication.fi/tec/research/publications
Article
Full-text available
The purpose of this study is to better understand how the complex problem of human trafficking is addressed in international debates. How the discussion about human trafficking develops and how it is debated ultimately influences how the decision-making process unfolds. In order to understand the formation of public policy and laws, therefore, it i...
Book
Full-text available
This is a Guide by the international research project PEP, Public Empowerment Policies for Crisis Management, see www.projectPEP.eu, extended content can be found in the Crisis Communiation WIKI for professionals.
Book
Full-text available
This is an advice report of the project PEP with policy recommendations. The project Public Empowerment Policies for Crisis Management (PEP, 2012–2014) gives directions for future research and implementation, including the use of social media and mobile services, to further community resilience as a co-production of response organizations and citiz...
Article
Full-text available
Purpose – The purpose of this paper is to clarify the aims, monitoring methods and challenges of social media monitoring from the perspective of international companies. Trends in the literature are also investigated. Design/methodology/approach – Based on a systematic literature review, 30 key articles from 2008 to 2012 were further analysed. Fi...
Article
Full-text available
Human rights actors form networks and debate in issue arenas to find solutions to violations. Framing can be used to create and increase issue salience as well as organisational importance, thus influencing power relations and the human rights debate. Not all the actors are equally powerful, meaning that the more dominant actors function as gatekee...
Article
Full-text available
This paper aims to clarify the role of broadcast media in disaster preparedness education concerning natural disasters such as earthquakes and tsunamis. This is done by means of a systematic review of the scientific literature on this topic over the last 10 years. The results show that media information is a strong facilitator of awareness of disas...
Conference Paper
Full-text available
The purpose of this paper is to gain understanding of what factors cause rapid issue spread in social media, to help predict issue growth. The frequency graphics of two issues, Arctic Sunrise and U.S. capitol shooting, were compared to investigate rapidity of spread on Twitter. Next, a qualitative model was applied to explain the differences found....
Article
Full-text available
Full text free on http://www.palgrave-journals.com/pb/journal/v9/n3/pdf/pb201318a.pdf
Article
Full-text available
This paper aims to clarify current knowledge on the contribution of communication to crisis management in the case of terrorism incidents. This is done by means of a systematic review of the scientific literature on terrorism communication over the last 10 years to identify the many challenges facing communication in such crises, and represents the...
Article
Full-text available
https://jyx.jyu.fi/dspace/handle/123456789/41921
Article
Full-text available
Purpose ‐ The purpose of this paper is to better understand how issues may be framed in public debate. The outcomes of this debate affect organizations. The study is based on the seven types of framing identified by Hallahan and scrutinizes which of these types is utilized, and how this is done, in the case of human rights issues. Design/methodolog...
Article
Full-text available
The complexity of current disasters creates a challenge for crisis communication. This paper aims at identifying gaps in communication in disaster management experienced in practice in order to facilitate learning from those situations. The research was conducted using a qualitative online open‐ended questionnaire. It shows that despite the develop...
Article
Full-text available
The purpose of this paper is to develop a framework for performance indicators to measure and improve crisis communication preparedness of public authorities. Such an instrument supporting organizational learning has not yet been developed for crisis communication. Literature is used to create a basis and the framework is derived from a process mod...
Book
Dutch book available via the publisher. http://www.boomlemma.nl/communicatie-media/catalogus/accountability-van-communicatiebeleid-2#
Article
Full-text available
The purpose of this paper is to present the theoretical basis for a measurement and improvement system that will help organizations create a more innovative climate. The role of intangible assets in contributing to organizational innovativeness is clarified within six hypotheses on the basis of a cross-disciplinary literature review combining studi...
Article
Full-text available
The purpose of this paper is to analyse how branding contributes to innovation, by identifying different ways of connecting with changing markets and emerging consumer needs. This is clarified by strategic approaches found in the marketing management literature. While orientation to customer needs has always been crucial in marketing communication...
Article
Full-text available
See https://jyx.jyu.fi/dspace/handle/123456789/40641 for the full text. Purpose – The purpose of this paper is to test a measurement system with performance indicators to improve organizational learning about crisis communication by public organizations enhancing public safety in large scale emergencies. The tool can be used to conduct a preparedne...
Article
Full-text available
Purpose – The purpose of this paper is to better understand agenda setting by international human rights organizations in the online environment and at the same time contribute to agenda-setting theory. The role of non-governmental organizations (NGOs) in the area of human rights is clarified, and agenda setting and related concepts are discussed....
Book
Full-text available
https://jyx.jyu.fi/dspace/handle/123456789/27124
Book
Full-text available
As E-book available here https://www.boomhogeronderwijs.nl/kernproduct/588/Integrated-communication-4th-edition Author introduction of this book: 6 minutes slides with audio: https://connect.jyu.fi/p6wu6dx1esw/ On Slideshare: for slides search 'Integrated Communication'
Book
Dutch book available from the publisher here: https://www.businezz.nl/kernproduct/656/Ge-ntegreerde-communicatie-negende-druk Edition 10 is expected in the Spring of 2017, including more about strategy, change and social media.
Book
Full-text available
Vos, M. (2010), De communicatiemeter; performance indicatoren voor communicatie. Utrecht, HU. Dutch publication on quality indicators for communication, including also an application for municipalities.
Article
Full-text available
Purpose – This study aims to achieve a better understanding of communication quality and how it can be measured in the municipal context. A previously developed instrument for measuring communication in municipalities is tested and evaluated. Design/methodology/approach – The instrument draws on the balanced scorecard of Kaplan and Norton and quali...
Article
Full-text available
Interaction between organizations and stakeholders today takes place on virtual and physical ‘issue arenas’. This study examined opinions on nuclear power and asked who are the players discussing nuclear power in Finland? Through content analysis, surveys and interviews, the study concluded that politicians, power companies and regulators were the...
Chapter
Full-text available
Synergy and social orientation as quality dimensions for the future communication policy'. Abstract: In this paper it is argued, that nowadays synergy as a quality dimension for communication management needs to be balanced with social orientation. The inner-directedness needed for synergy should not lead to a rigid control. It needs to be balanced...
Article
Full-text available
Purpose – The purpose of this paper is to provide a current state of the art of government communication in The Netherlands which can help to promote a dialogue about how communication quality in this field can be improved further. Design/methodology/approach – In 2006 a survey was conducted for the second time to trace the communication trends in...
Conference Paper
Full-text available
Government organizations in the Netherlands worry about the decline in trust. Many initiatives were undertaken to make government institutions more responsive to societal needs, but this is not reflected in the image and trust of the government. How can the distance between the government and citizens can be bridged and how may various public group...
Conference Paper
Full-text available
Considering the dynamics in the environment, and the growing interdependence and complexity in society the field of communication for organizations needs to review its priorities. Communication is a functional area of organizations, a management perspective that contributes to the functioning of organizations and to solving or preventing organizati...
Article
In dit artikel gaat het over de communicatie van de overheid met de diverse publiekgroepen. Er wordt al jaren gesproken over een kloof tussen burger en overheid. Maar in hoeverre bestaat er een vertrouwensbreuk en wat kan dit verklaren? In de voordracht wordt ingegaan op de wijze waarop mensen zich een beeld van de overheid vormen en welke psychol...
Book
Full-text available
Vos, M. & Westerhoudt, E. (2006), Trendonderzoek Overheidscommunicatie; verschillen en overeenkomsten tussen de overheidssectoren. Utrecht, HU. Dutch publication reporting the results of a survey among communication experts working for governmental organisations in the Netherlands.
Article
Full-text available
Purpose – To discuss topics that need future research in governmental communication; setting the research agenda. Design/methodology/approach – Based on two studies by the Research Group for Governmental Communication. Findings – The development of this field would benefit from research on monitoring methods, accountability and return of investment...
Book
Full-text available
Full text of this book also free available via http://books.google.com/books?id=JPCkRgfwMcUC&printsec=frontcover&dq=Monitoring+public+perception&hl=en&ei=-qbCToq8M8eE4gSlhtz8DA&sa=X&oi=book_result&ct=result&resnum=1&ved=0CDAQ6AEwAA#v=onepage&q&f=fals
Chapter
Full-text available
The approach of the 'Balanced scorecard' of Kaplan and Norton (1) nowadays is quite well-known in business environments. A balanced scorecard is a measurement and improvement system. We searched for advantages of this approach in communication management and what the conditions for such a system would be. Looking at the structure of the balanced sc...
Book
Full-text available
Free download also available here https://books.google.fi/books?id=JTXLQgSiZN4C&printsec=frontcover&dq=inauthor:%22Marita%2BVos%22&hl=en&sa=X&ei=dtCZVKKxFav9ygOJiIDICw&ved=0CCAQ6AEwAA#v=onepage&q&f=false
Book
Overheidscommunicatie, gemeenten
Article
Geen samenvatting beschikbaar
Book
Book, for the publisher info see https://www.businezz.nl/kernproduct/651/Setting-up-a-Strategic-Communication-Plan
Book
Full-text available
Vos, M., Otte, J. & Linders, P. (2002), Communicatie & Planning. Utrecht, Thieme Meulenhof https://www.thiememeulenhoff.nl/hoger-onderwijs/economie/economie/9789006815016
Book
Full-text available
Vos, M. & Wassenaar, I. (2002), Beeldvorming over genetisch gemodificeerd voedsel; hoe bedrijven erover communiceren. Cahier 25, Utrecht, HU.
Article
Full-text available
1. Abstract Genetically modified food is an example of a complex issue that is connected to uncertainties. In the future we will probably encounter more of these issues in society and communication experts should attempt to find ways to communicate about these issues in a responsible way. Desk research provided a theoretical framework that explains...
Book
Full-text available
Dutch book 1993 on the practical level.
Book
Full-text available
Dutch book on corporate image policies and measurement.

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Projects (4)
Project
We seek to identify the different ways in which communication contributes to organizational resilience, and clarify the theoretical basis for investigating this.