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a set of 5 short articles on human performance and business critical software infrastructure including: 1. It’s time to revise our appreciation of the human side of Internet-facing software systems. 2. Above the Line, Below the Line. 3. Cognitive Work of Hypothesis Exploration during Anomaly Response. 4. Managing the Hidden Costs of Coordination. 5...
This thesis captures patterns and challenges in anomaly response in the domain of web engineering and operations by analyzing a corpus of four actual cases. Web production software systems operate at an unprecedented scale today, requiring extensive automation to develop and maintain services. The systems are designed to regularly adapt to dynamic...
This work seeks to design and develop a remote monitoring platform for tracking indicators of sepsis with the goal of reducing hospital readmissions and mortality rates, and ultimately improving outpatient quality of care. Medicare reports spending $17.8 billion per year on avoidable readmissions, a leading cause of which is sepsis. Insufficient kn...
The project is analyzing a corpus of cases gathered from enterprise software companies on incidents which threatened overload. The work is completing the thesis requirement for a Masters of Science from the Ohio State University.
Develop a deeper understanding of the cognitive work inherent in detection, diagnosis and resolution of critical digital service outages across distributed teams in a continuous delivery environment.