Mário Caldeira

Technical University of Lisbon | UTL · School of Economics and Management

Deciding between security and usability of systems remains an important topic among managers and academics. One of the fundamental problems is to balance the conflicting requirements of security and usability. We argue that definition of objectives for security and usability allows for deciding about the right balance between security and usability...

Purpose – The purpose of this paper is to define objectives for Customer Relationship Management (CRM) system adoption. The objectives provide a theoretical basis for strategizing about CRM system adoption. The objectives also provide managers to clearly direct CRM system adoption, thus ensuring a highly successful outcome. Design/methodology/app...

More and more organisations, from private to public sectors, are pursuing higher levels of customer satisfaction, loyalty and retention. With this intent, higher education institutions (HEI) have adopted CRM – Customer Relationship Management. In order to analyse some of the interesting aspects of this phenomenon n, we conducted an action research...

Information Systems (IS) risk management is a challenge to every organization, in that they are exposed to cyber-attacks that bypass physical barriers. Organizations increase online business in order to remain competitive, but as a consequence their online exposure becomes greater. However their risk management practices and governance are inadequa...

This short paper details research in progress that presents a Multi-Objective Decision Model for assessing Information Systems Risks. The decision model is based on the values and perceptions of stakeholders. It uses the Value-Focused Thinking approach, as opposed to the predominant Alternative-Focused Thinking. The objectives serve as a basis for...

Nowadays the investments made by organizations to get better business performances are crucial and difficult to obtain. So, it́s more and more important that the business-cases underline not only the shortterm objectives, but also the long-term benefits that promotes a sustainable future for organizations and investors. The main objective of our re...

Many organizations today need to deliver more complex products and services in a better, faster, and cheaper way. The business problems that some companies address require enterprise-wide solutions that call for an integrated approach and an effective management of organizational resources to achieve business objectives with an acceptable level of...

Many organizations today need to deliver more complex products and services in a better, faster, and cheaper way. The business problems that some companies address require enterprise-wide solutions that call for an integrated approach and an effective management of organizational resources to achieve business objectives with an acceptable level of...

In this paper the authors propose a link between the Benefits Dependency Network, from a Benefits Management approach, and a Strategy Map, from Balanced Scorecard, to improve the management of business benefits and to ensure that actions taken along the investment life-cycle lead to foreseen benefits realization. The goal of this integration is to...

We are living in a period of enormous technological transformations and the organizations face new opportunities that the systems and information technology (IS/IT) implementations provide with the hope that these investments will help to increase productivity and business prosperity, meanwhile, several studies performed in public and private secto...

Resumo Neste presente artigo os autores propõem uma integração entre a Rede de Dependência de Benefícios, usada numa abordagem à Gestão de Benefícios dos Investimentos em Sistemas e Tecnologias de Informação, e o Mapa Estratégico do Balanced Scorecard. Esta integração visa melhorar a gestão de benefícios do negócio e assegurar que as acções tomadas...

Security and usability of systems continues to be an important topic for managers and academics alike. In this paper we propose two instruments for assessing security and usability of systems. These instruments were developed in two phases. In Phase 1, using the value-focused thinking approach and interviews with 35 experts, we identified 16 cluste...

This case study analyses the benefits of implementing a paperless software solution (Alert®pfh–Alert Paperfree Hospital, developed by Alert Life Sciences Computing) in a Portuguese Hospital, the Espírito Santo Hospital, in the city of Évora. Alert®pfh is a complete hospital clinical information system with real time clinical information input. It w...

The implementation of knowledge management projects continues to be a challenge for many organizations. A project of such nature involves the introduction of new information technologies, changes in business processes, and often changes in the organizational culture. In this paper, we have studied the implementation of knowledge management initiati...

This paper evaluates the interplay between intentionality of stakeholders, organizational power and information systems (IS) implementation in the context of an European firm implementing an Enterprise Resource Planning system. We found that the implementation coincided with significant restructuring of power relations within the firm. We also foun...

We used resource-based theory and evidence from empirical studies to evolve a framework of IS competences in small and medium-sized enterprises (SMEs). The framework significantly improved our understanding of internal IS expertise in SMEs. We used relevant IS competence and SME literature, as well as empirical data from SME case studies. Our set o...

Purpose The purpose of this paper is to present organizational competencies for gaining information technology (IT) benefits within organizations. Following the analysis of 16 in‐depth case studies, a set of six high level, fundamental competencies and 17 facilitating competencies are identified. A framework for orchestrating the organizational com...

This paper illustrates the tribulations of implementing a technology-based system to aid management of information at a Spa and a Salon. While the implementation may itself appear to be rather simplistic, a number of issues of concern emerge. These range from inadequate planning, inability to define organizational processes, and resistance to chang...

This paper presents the research and discusses the findings concerning the identification and definition of quality dimensions related to the monitoring data obtained in the safety control of major civil engineering works, namely dams and bridges. The analysis of the behavior and the safety evaluation of these works essentially depend on the qualit...

Customer relationship management (CRM) adoption is both a relevant research topic in academia and a challenge for practitioners. We understand CRM as a complex concept that includes technology, strategy and philosophy. In this research, we propose an analysis of CRM organisational dynamic capabilities. The main goal is to apply a dynamic capabiliti...

Customer relationship management (CRM) is getting attention as a business approach for new way of dealing with customer relationships. Although information technology is an important component of CRM, technology itself is not complete as a technology. Literature reports empirical evidences that a very high percentage of CRM projects fail to meet ex...

This paper presents findings from the implementation of an integrated information system, Project Genesis, at Nevada Department of Motor Vehicles (DMV), USA. While the development and implementation was riddled with problems, the project was still labeled as successful. The case study identifies a range of issues in the organization and evaluates t...

Knowledge management is still an academic and professional challenge. Many organizations have significant problems in implementing in-house successful knowledge management projects. The objective of this research is to analyze the issues identified in the literature as related to knowledge management initiatives and present a framework that enable...

The objectives of the research were to identify factors enabling or inhibiting the adoption and use of information systems and technology (IS/IT) in Portuguese manufacturing small and medium-sized enterprises (SMEs) and understand how these factors interrelate in determining relative success in the adoption and use of IS/IT. This research elicited...

Este artigo analisa diferentes estratégias de investigação na área das ciências sociais, em geral e, mais especificamente, na área dos sistemas de informação organizacionais. A aplicação de métodos qualitativos para a recolha e análise de dados tem gerado alguma controvérsia entre os investigadores, procurando este artigo contribuir para clarificar...

The purpose of this paper is to consider how resource-based theory can be used to explain success with the adoption and use of information systems and information technology (IS/IT) in manufacturing Small and Medium-sized Enterprises (SMEs). A number of authors have explored the applicability of resource-based theory to the IS/IT domain, mainly at...

The aim of this paper is to develop an understanding of the adoption and use of EDI in the Portuguese clothing and textile industry. The inherent argument is that although such inter-organizational systems in small and medium-sized enterprises facilitate competitiveness through collaboration, the successful deployment of such systems is not solely...

Resumo Neste artigo apresenta-se o trabalho desenvolvido e discutem-se as conclusões obtidas relativamente à identificação e definição das dimensões da qualidade dos dados relativos ao controlo da segurança de grandes obras de engenharia civil. A análise do comportamento e o controlo da segurança daquelas obras depende, fundamentalmente, da qualida...

Thesis (Ph. D.)--Cranfield University, (nd).