Marijn Janssen

Delft University of Technology | TU · Faculty of Technology, Policy and Management

The goal is to develop an evaluation framework for the quality of governance (QoG) and to evaluate the impact of government digitalization on the QoG for Indonesia. The study develops an evaluation framework to determine the impact of digitalization on the QoG. Data were collected to test the framework in practice by interviewing 10 state apparati...

Internal audit function (IAF) effectiveness can be improved by embracing Audit Analytics (AA). However, despite its promises, AA implementation remains limited. Although there is research on AA implementation in general, there needs to be an overview of insight into inhibiting and driving factors for internal auditing. This paper examines those dri...

City digital transformation is being performed across the globe and it is being supported by several initiatives and policy groups. Nevertheless, this transformation is mainly technology oriented. Although there have been several interesting and impactful outcomes, like solutions for enhancing municipal efficiency and local living, the results lag...

There is no formula for what makes a good paper. What works now for writing a good paper might not work in the future as research continuously evolves and develops. Simply following best research practices and copying what others do can even be counter-productive. For novel and groundbreaking research, a systematic and structured approach, an in-de...

The term research impact is variously defined in academic scholarship, by national and international research funding bodies, publishers, and other relevant entities, although common definitional elements exist. Concise definitions describe the term as relating to academic research that directly and or indirectly guides policymaking processes, by e...

Open government data (OGD) include the provision of government data, which have so far been reserved for the provision of public utilities and services, wherein different stakeholders may create value out of the same source. Recently, OGD initiatives around the world have dampened or were found to be inadequate for one or other reasons. The present...

In Open Source Urbanism (OSU) citizens self-organize and create Do-It-Yourself (DIY) urban designs to address societal problems. Self-organized citizens develop these designs, but there is no support for the design process based on the co-creation and involvement of citizens. The latter are mainly non-experts. Three aspects characterize OSU: (1) OS...

As the development of quantum computers advances, actors relying on public key infrastructures (PKI) for secure information exchange are becoming aware of the disruptive implications. Currently, governments and businesses employ PKI for many core processes that may become insecure or unavailable when quantum computers break the cryptographic algori...

The research seeks to unravel the downside of promoting, branding and marketing Smart Cities, especially when projecting such campaigns to the migrants.

Autonomous driving services rely heavily on sensors such as cameras, LiDAR, radar, and communication modules. A common practice of processing the sensed data is using a high-performance computing unit placed inside the vehicle, which deploys AI models and algorithms to act as the brain or administrator of the vehicle. The vehicular data generated f...

Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistin- guishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts...

Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts f...

Purpose The opening of government data is high on the policy agenda of governments worldwide. However, data release faces barriers due to limited support of civil servants, whereas the literature neglects civil servants' role in opening data. This paper aims at understanding why civil servants can be reluctant to support the disclosure of data. The...

Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts f...

Emerging technologies are both a cause of many grand societal challenges (GSCs) facing twenty-first-century societies and an integral part of some of their most promising solutions. As an element of the GSCs, technology becomes intertwined with several interrelated issues that constitute the GSCs. This calls for approaches to Technology Assessment...

La dernière décennie a été marquée par un développement rapide des pratiques en matière de données gouvernementales ouvertes et de la recherche universitaire dans ce domaine. Cependant, il n’existe pas d’enquête systématique sur les recherches existantes pour comprendre l’évolution des données gouvernementales ouvertes. Ces recherches peuvent facil...

Abstract: Design/methodology/approach: Based on literature review on the OGD conceptual models and government promotion initiatives, the study further sketches an OGD model across four quadrants: Beginners, Followers, Fast-trackers, Trend-Setters on the basis of the progress made in their OGD initiatives besides underlining the four elements of OG...

Autonomous driving services depends on active sensing from modules such as camera, LiDAR, radar, and communication units. Traditionally, these modules process the sensed data on high-performance computing units inside the vehicle, which can deploy intelligent algorithms and AI models. The sensors mentioned above can produce large volumes of data, p...

Data has become a key asset for "Smart Cities" [SC], especially within their emerging circular orientation ("Smart and Circular Cities" [SCC]). Local organizations are struggling to capture the different types of value that are generated from "Big and Open Linked Data" [BOLD]. However, there are no specific methods to guide them in creating, captur...

Les administrations adoptent de plus en plus des politiques d’ouverture des données. Toutefois, les agents publics jugent difficile de respecter ces nouvelles politiques. Les jeux peuvent les aider à pratiquer l’ouverture des données et à modifier leur comportement en faveur d’une plus grande ouverture. Dans cet article, nous évaluons l’effet d’un...

This article introduces a business model for big and open linked data in smart and circular cities, laying the foundation of a new approach that generates societal, business, and public value.

The ongoing global COVID-19 pandemic made working from home -- wherever working remotely is possible -- the norm for what had previously been office-based jobs across the world. This change in how we work created a challenging situation for system administrators (sysadmins), as they are the ones building and maintaining the digital infrastructure o...

Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated service d...

In recent years, shared services centers (SSCs) have been central to organizational transformation strategies of many large firms and governments to reduce costs, improve service quality, and innovate services. SSCs are undergoing significant transformations due to the advancement of technologies. To better understand the technologies’ impact on SS...

Governments are increasingly using games for civic engagement, decision making, and education. Serious gaming is a type of game that has often been advocated as a means for changing the attitude of its players and can be used for changing the attitude of civil servants. However, the relationship between games and attitude change in civil servants r...

A crisis requires the affected population, governments or non-profit organizations, as well as crisis experts, to make urgent and sometimes life-critical decisions. With the urgency and uncertainty they create, crises are particularly amenable to inducing cognitive biases that influence decision-making. However, there is limited empirical evidence...

The computation power of quantum computers introduces new security threats in Public Key Infrastructure (PKI), a system used by many governments to secure their digital public services and communication. This calls for an inevitable need for governments to be quantum-safe (QS) by modifying their PKI systems to be resistant to the attacks of quantum...

Algorithmic systems used in public administration can create or reinforce digital cages. A digital cage refers to algorithmic systems or information architectures that create their own reality through formalization, frequently resulting in incorrect automated decisions with severe impact on citizens. Although much research has identified how algori...

The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual environments and immersive games (such as, Second Life, Fortnite, Roblox and VRChat) have been described as antecedents of the...

Purpose Blockchain technology (BCT) can be used for a wide variety of applications across domains and can bring many benefits. BCT-based applications can be beneficial for the government as well as businesses. Despite the many promises, BCT implementation lags behind. The purpose of this research is to identify a roadmap of critical implementation...

Traditionally, governments and companies store data to identify persons for services provision and interactions. The rise of self-sovereign identities (SSIs) based on blockchain technologies provides individuals with ownership and control over their personal data and allows them to share their data with others using a sort of “digital safe.” Fundam...

Enterprise architecture (EA) initiatives consist of functions, processes, tools, instruments, and principles to guide the design of IT and its alignment with business. EA is often presented as a silver bullet to ensure that IT contributes to business. Yet, many EA initiatives do not work out or even fail, but in the literature this area is underthe...

Fraud analytics refers to the use of advanced analytics (data mining, big data analysis, or artificial intelligence) to detect fraud. While fraud analytics offers the promise of more efficiency in fighting fraud, it also raises legal challenges related to data protection and administrative law. These legal requirements are well documented but the c...

Open data can support the creation of new services, facilitate research, and provide insights into everyday issues affecting citizens. Although public administrations are making efforts to create sustainable and inclusive open data systems, there is limited capacity to identify suitable datasets, clean, release, and reuse them. Serious games offer...

The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal of t...

Governments are confronted with all kinds of changes in their digital environment, such as pandemics, fake news, and security breaches. These changes come with many uncertainties and are hard to predict, whereas decisions need to be made quickly to avoid a negative impact. Adaptive governance embraces uncertainty and complexity by enabling continuo...

Purpose Organizations nowadays require services supplied by shared service centers (SSCs) to achieve organizational responsiveness. Previous contributions focused on distinct qualitative-explorative factors for explaining successful SSC implementation but failed to consider the interdependencies and combined effects between factors. Design/methodo...

Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering dispersed l...

Government corruption in Latin America prevents the region’s sustainable development and constitutes a failure of current systems. Governments have started to leverage new technologies to increase transparency and promote integrity within their processes. Among these, blockchain technology has gained traction as a promising tool for Smart Governanc...

This book constitutes the refereed proceedings of the 8th Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2021, held in St. Petersburg, Russia, in November 2021. The 21 full papers were carefully reviewed and selected from 69 submissions, additionally one invited paper has been included in this volume. The papers...

Expectations to derive value from open data are high. However, how value is created from open data is still largely unknown. Open data value is usually generated in constellation of actors in which each player has different capabilities and roles. To understand the open data value creation process, the business model canvas is introduced in this ar...

Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services provisioning and ability to address societal problems. Although previous research gives insight into citizen's drivers and inhibitors for engaging with OGD, they have not y...

Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore’s public value management to examine the relationship between AI use and value creati...

The road from data generation to data use is commonly approached as a data-driven, functional process in which domain expertise is integrated as an afterthought. In this contribution we complement this functional view with an institutional view, that takes data analysis and domain professionalism as complementary (yet fallible) knowledge sources. W...

Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define a p...

Government agencies are becoming more data-driven and need high-quality data to fulfill their roles in society. In the past, each agency organized its own data exchange system according to its own needs. Today, data is distributed over many organizations, and government agencies need to adopt an ecosystem approach for data exchange. Fundamental in...

The slides present the paper "Unraveling the Social-technical Complexity of Dashboards for Transformation." It briefly presents the scientific research methods and the results of the paper and outlines the outcomes focusing on the developed generic process of developing a dashboards as well as the defined types of dashboards that exist in the publi...

Smart parking is becoming more and more an integral part of smart city initiatives. Utilizing and managing parking areas is a challenging task as space is often limited, finding empty spaces are hard and citizens want to park their vehicles close to their preferred places. This becomes worse in important/posh areas of major metropolitan cities duri...

Despite the promise of AI and IoT, the efforts of many organizations at scaling smart city initiatives fall short. Organizations often start by exploring the potential with a proof-of-concept and a pilot project, with the process later grinding to a halt for various reasons. Pilot purgatory, in which organizations invest in small-scale implementati...

The global spread of COVID-19 has caused a huge number of confirmed cases and deaths, which in return leads to a plethora of mental disorders across the world. In order to address citizens’ psychological problems, government agencies in many countries have employed AI-based chatbots to provide mental health services. However, there is a limited und...

Digital technologies are transforming the public sector by affecting applications, processes, culture, structure, and civil servants’ responsibilities and tasks. Yet, there is a void in research about driving and impeding factors influencing digital government transformation (DGT). The article contributes to the current debate on DGT by quantitativ...

The realisation of citizen-centric services in the public sector requires breaking traditional silos and transforming existing institutional structures and processes. Recent transformation efforts undertaken in government institutions have embraced business process re-engineering (BPR) concepts championed by the private sector over decades ago to f...

Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although their v...

The implementation of open data policies requires the efforts of many public employees across different levels of government, who may be unaware of the benefits and risks of open data. Serious games have demonstrated potential for training in a professional environment. For this research, a collaborative digital serious game about open data was dev...

This chapter consists of several sections which contain contributions from members of IFIP Technical Committee 8 (Information Systems). We highlight the accomplishments of Technical Committee 8 (TC8) and its working groups over its 50 years history, and then envisage possible strategies for the future of information systems (IS) in a post-COVID wor...

Information and Communication Technology (ICT) supports the sharing of information to improve the Quality of Governance (QoG). Many studies found a relationship between ICT diffusion and globalization and between ICT diffusion and the Quality of Governance. This study investigates the influence of both ICT diffusion and globalization in explaining...

Stakeholders can have different views on the opening of data, and conflicts may arise between them. Several causes of disputes may arise during the decision-making process due to the diverse objectives, interests, and needs among the stakeholders that perceive their desires. Yet, no stakeholder taxonomy exists to guide this decision-making process....

Corruption might occur in many places within the government. Information and communication technology (ICT) can be used to create a more open and transparent government enabling the control of corruption (CoC). The research presented in this paper aims to analyze the effect of ICT on CoC in open government. Using panel data of ASEAN countries over...

Corruption might occur in many places within the government. Information and communication technology (ICT) can be used to create a more open and transparent government enabling the control of corruption (CoC). The research presented in this paper aims to analyze the effect of ICT on CoC in open government. Using panel data of ASEAN countries over...