Marijn Janssen

Marijn Janssen
Delft University of Technology | TU · Faculty of Technology, Policy and Management

Prof.dr.

About

645
Publications
218,577
Reads
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17,434
Citations
Additional affiliations
August 2015 - April 2017
Brunel University London
Position
  • Professor
January 2007 - December 2011
Technische Universiteit Delft

Publications

Publications (645)
Article
Full-text available
Traditionally, governments and companies store data to identify persons for services provision and interactions. The rise of self-sovereign identities (SSIs) based on blockchain technologies provides individuals with ownership and control over their personal data and allows them to share their data with others using a sort of “digital safe.” Fundam...
Article
Full-text available
Enterprise architecture (EA) initiatives consist of functions, processes, tools, instruments, and principles to guide the design of IT and its alignment with business. EA is often presented as a silver bullet to ensure that IT contributes to business. Yet, many EA initiatives do not work out or even fail, but in the literature this area is underthe...
Article
Full-text available
Fraud analytics refers to the use of advanced analytics (data mining, big data analysis, or artificial intelligence) to detect fraud. While fraud analytics offers the promise of more efficiency in fighting fraud, it also raises legal challenges related to data protection and administrative law. These legal requirements are well documented but the c...
Article
Full-text available
Open data can support the creation of new services, facilitate research, and provide insights into everyday issues affecting citizens. Although public administrations are making efforts to create sustainable and inclusive open data systems, there is limited capacity to identify suitable datasets, clean, release, and reuse them. Serious games offer...
Chapter
The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal of t...
Chapter
Governments are confronted with all kinds of changes in their digital environment, such as pandemics, fake news, and security breaches. These changes come with many uncertainties and are hard to predict, whereas decisions need to be made quickly to avoid a negative impact. Adaptive governance embraces uncertainty and complexity by enabling continuo...
Article
Purpose Organizations nowadays require services supplied by shared service centers (SSCs) to achieve organizational responsiveness. Previous contributions focused on distinct qualitative-explorative factors for explaining successful SSC implementation but failed to consider the interdependencies and combined effects between factors. Design/methodo...
Article
Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering dispersed l...
Article
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Government corruption in Latin America prevents the region’s sustainable development and constitutes a failure of current systems. Governments have started to leverage new technologies to increase transparency and promote integrity within their processes. Among these, blockchain technology has gained traction as a promising tool for Smart Governanc...
Chapter
Full-text available
Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services provisioning and ability to address societal problems. Although previous research gives insight into citizen's drivers and inhibitors for engaging with OGD, they have not y...
Article
Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore’s public value management to examine the relationship between AI use and value creati...
Article
The road from data generation to data use is commonly approached as a data-driven, functional process in which domain expertise is integrated as an afterthought. In this contribution we complement this functional view with an institutional view, that takes data analysis and domain professionalism as complementary (yet fallible) knowledge sources. W...
Article
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Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define a p...
Article
Government agencies are becoming more data-driven and need high-quality data to fulfill their roles in society. In the past, each agency organized its own data exchange system according to its own needs. Today, data is distributed over many organizations, and government agencies need to adopt an ecosystem approach for data exchange. Fundamental in...
Presentation
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The slides present the paper "Unraveling the Social-technical Complexity of Dashboards for Transformation." It briefly presents the scientific research methods and the results of the paper and outlines the outcomes focusing on the developed generic process of developing a dashboards as well as the defined types of dashboards that exist in the publi...
Article
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Smart parking is becoming more and more an integral part of smart city initiatives. Utilizing and managing parking areas is a challenging task as space is often limited, finding empty spaces are hard and citizens want to park their vehicles close to their preferred places. This becomes worse in important/posh areas of major metropolitan cities duri...
Article
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Despite the promise of AI and IoT, the efforts of many organizations at scaling smart city initiatives fall short. Organizations often start by exploring the potential with a proof-of-concept and a pilot project, with the process later grinding to a halt for various reasons. Pilot purgatory, in which organizations invest in small-scale implementati...
Article
The global spread of COVID-19 has caused a huge number of confirmed cases and deaths, which in return leads to a plethora of mental disorders across the world. In order to address citizens’ psychological problems, government agencies in many countries have employed AI-based chatbots to provide mental health services. However, there is a limited und...
Article
Digital technologies are transforming the public sector by affecting applications, processes, culture, structure, and civil servants’ responsibilities and tasks. Yet, there is a void in research about driving and impeding factors influencing digital government transformation (DGT). The article contributes to the current debate on DGT by quantitativ...
Article
Full-text available
The realisation of citizen-centric services in the public sector requires breaking traditional silos and transforming existing institutional structures and processes. Recent transformation efforts undertaken in government institutions have embraced business process re-engineering (BPR) concepts championed by the private sector over decades ago to f...
Chapter
Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although their v...
Chapter
The implementation of open data policies requires the efforts of many public employees across different levels of government, who may be unaware of the benefits and risks of open data. Serious games have demonstrated potential for training in a professional environment. For this research, a collaborative digital serious game about open data was dev...
Chapter
This chapter consists of several sections which contain contributions from members of IFIP Technical Committee 8 (Information Systems). We highlight the accomplishments of Technical Committee 8 (TC8) and its working groups over its 50 years history, and then envisage possible strategies for the future of information systems (IS) in a post-COVID wor...
Article
Full-text available
Information and Communication Technology (ICT) supports the sharing of information to improve the Quality of Governance (QoG). Many studies found a relationship between ICT diffusion and globalization and between ICT diffusion and the Quality of Governance. This study investigates the influence of both ICT diffusion and globalization in explaining...
Chapter
Stakeholders can have different views on the opening of data, and conflicts may arise between them. Several causes of disputes may arise during the decision-making process due to the diverse objectives, interests, and needs among the stakeholders that perceive their desires. Yet, no stakeholder taxonomy exists to guide this decision-making process....
Article
Full-text available
Corruption might occur in many places within the government. Information and communication technology (ICT) can be used to create a more open and transparent government enabling the control of corruption (CoC). The research presented in this paper aims to analyze the effect of ICT on CoC in open government. Using panel data of ASEAN countries over...
Article
Full-text available
Corruption might occur in many places within the government. Information and communication technology (ICT) can be used to create a more open and transparent government enabling the control of corruption (CoC). The research presented in this paper aims to analyze the effect of ICT on CoC in open government. Using panel data of ASEAN countries over...
Article
Full-text available
As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and engi...
Article
Purpose Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m-governm...
Article
Full-text available
As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and engi...
Article
Full-text available
The past decade has witnessed a rapid development of open government data practices and academic research. However, there is no systematic survey of existing research to understand the evolution of open government data. Such research can facilitate knowledge transfer within and across domains, and foster learning for countries in the early stages o...
Chapter
The adoption of open data policy-making by governments is limited due to different types of constraints. Civil servants are reluctant to open their data to the public for many reasons. The lack of knowledge of benefits that can be produced by the release of data and the overestimation of risks and operational complexity seems to decrease their will...
Preprint
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Instead of only considering technology, computer security research now strives to also take into account the human factor by studying regular users and, to a lesser extent, experts like operators and developers of systems. We focus our analysis on the research on the crucial population of experts, whose human errors can impact many systems at once,...
Article
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Companies increasingly tender knowledge-intensive tasks using crowdsourcing platforms to gain access to scarce knowledge and skills otherwise out of reach, and in this way, gaining competitive advantage. Despite its potential, existing crowdsourcing platforms encounter several challenges, including (1) fragmentation of expertise, as there are many...
Book
This book constitutes the proceedings of the 20th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2021, held in Granada, Spain, in September 2021, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2021) and the International Conference for E-Democracy and Open Government Confere...
Chapter
The coronavirus outbreak (COVID-19) has demonstrated the importance of the state capacity and public policy-making process in managing both the pandemic and the resulting crisis. Trust and/or distrust in the relationship between citizens and authorities can determine the success or failure of states in combating pandemics. The goal of this study is...
Article
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Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making decisi...
Chapter
Organizations have adopted Enterprise Architecture (EA) for managing their IT-landscape and ensuring coherence among projects and activities. There is much work about approaches, methods, and tools for EA based on the assumption that their use will create business value. However, the failure of many EA efforts results in the need to investigate the...
Article
Full-text available
Under pressure to fight corruption, hold public officials accountable, and build trust with citizens, many governments pursue the quest for greater transparency. They publish data about their internal operations, externalize decision-making processes, establish digital inquiry lines to public officials, and employ other forms of transparency using...
Article
Whereas part of the world can benefit from the wonders of digital technologies, undocumented migrants, asylum seekers, and refugees are facing the rough reality of being “invisible” in society and ignored by governments. During the COVID-19 pandemic, the economic impact of the closure of the service industry and the impossibility to keep most of th...
Article
Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services provisioning and ability to address societal problems. Although previous research gives insight into citizen’s drivers and inhibitors for engaging with OGD, they have not y...
Article
Full-text available
Organizations are increasingly introducing data science initiatives to support decision-making. However, the decision outcomes of data science initiatives are not always used or adopted by decision-makers, often due to uncertainty about the quality of data input. It is, therefore, not surprising that organizations are increasingly turning to data g...
Article
Full-text available
Governments are increasingly using games for civic engagement, decision making, and education. Serious gaming is a type of game that has often been advocated as a means for changing the attitude of its players and can be used for changing the attitude of civil servants. However, the relationship between games and attitude change in civil servants r...
Article
Full-text available
Open data policies are increasingly being adopted by governments. However, civil servants find it challenging to comply with open data policies. Gaming can help civil servants to practise opening data and can change their behaviour to support the opening of more data. In this article, the effect of playing a game is evaluated in an experiment in wh...
Conference Paper
The actual opening of government data is done by civil servants operating within their institutional environment. As such, the institutional environment and their behavior towards the opening of data is key to increase the quality and quantity of open data. However, few studies have analyzed the behavior of government professionals towards open dat...
Article
Full-text available
While many national and local governments in the world are placing their bets on smart city development in countering challenges such as climate change, air pollution, and congestion, few know exactly how to develop them in practice. A high and rising number of publications has appeared addressing the concept of "smart city," but not many address i...
Article
The recent need for social-distancing caused by COVID-19 resulted in working remotely, which can cause loneliness and disconnect from the organization. The pandemic stimulated people to look for novel ways to interact and, at the same time, socialize with each other. The change to home office increased the number of people using digital video calls...
Conference Paper
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Open government data initiatives are part of the endeavor process of governments to show that they are accountable and transparent organizations. Opening more datasets to external data analytics providers or other government organizations holds the potential to help governments to improve their processes by promoting a better understanding and enha...
Article
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In this paper, we argue that the characteristics of digital platforms challenge the fundamental assumptions of value sensitive design (VSD). Traditionally, VSD methods assume that we can identify relevant values during the design phase of new technologies. The underlying assumption is that there is only epistemic uncertainty about which values will...
Chapter
Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in inter-org...
Chapter
Open government data initiatives have gained popularity around the world. Artificial Intelligence (AI) has the potential to make better use of data. Combining the OGD and AI is crucial to generate more value from data. In this paper we investigate what kind of value was generated through AI and how. A context-input-process-output/outcome (CIPO) fra...
Chapter
Governance requirements for systems supporting information sharing between businesses and government organisations (B&G) are determined by a high variety of stakeholders with often conflicting interests. These conflicting interests can hamper the introduction and scaling-up of ICT-innovations that change their roles and authorities. We address one...
Chapter
The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and leading t...
Article
Although information systems (IS) success has been given much attention in IS literature, failure has received lesser attention. This study empirically validates a model of digital service failure for consumers by integrating three dimensions from Tan’s failure model and one dimension from DeLone and Mclean’s Information Success model. The factors...
Chapter
Full-text available
Various types of stakeholders are often involved in the process of deciding to open data. However, the influence of multiple–actors on the decision-making process is ill-understood. Stakeholders play different roles and have different interests in opening and analyzing datasets. The objective of this paper is to understand the influence of the stak...
Article
Purpose The purpose of this paper is to help in providing a better understanding of the application of blockchain technology in the context of the banking and finance sectors. The aim is to outline blockchain's benefits, opportunities, costs, risks as well as challenges of the technology in the context of banking and finance services. Design/metho...
Conference Paper
There are large varieties of governmental organizations using clouds in different ways. The purpose of this article is to explore and classify the types of public organizations using cloud computing. This will help to improve our understanding of cloud adoption and use by governments. For this, a systematic review of literature on cloud government...
Article
The rise of Big, Open and Linked Data (BOLD) enables Big Data Algorithmic Systems (BDAS) which are often based on machine learning, neural networks and other forms of Artificial Intelligence (AI). As such systems are increasingly requested to make decisions that are consequential to individuals, communities and society at large, their failures cann...
Article
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Countries around the world have had to respond to the COVID-19 outbreak with limited information and confronting many uncertainties. Their ability to be agile and adaptive has been stressed, particularly in regard to the timing of policy measures, the level of decision centralization, the autonomy of decisions and the balance between change and sta...
Article
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Organizations are attempting to harness the power of big data analytics. Enterprise architecture can be used as an instrument to integrate big data analytics into the existing IT landscape and enabling the development of capabilities to create value from these technologies. Yet, there is limited research about the role of enterprise architecture in...
Conference Paper
Full-text available
Previous research assumes that poor quality of Open Government Data (OGD), OGD portals, and the services provided for OGD may result in reduced trust of citizens in OGD. However, studies that empirically test this assumption are scarce. Using the Information Systems (IS) Success Model as a theoretical basis, this study aims to examine the effects o...
Chapter
More and more, asset management organizations are introducing data science initiatives to support predictive maintenance and anomaly detection. Asset management organizations are by nature data intensive to manage their assets like bridges, dykes, railways and roads. For this, they often implement data lakes using a variety of architectures and tec...