Marie-Claude Trudel

HEC Montréal | HEC Montreal · Department of Information Technologies

Background The COVID-19 pandemic has prompted the adoption of digital health technologies to maximize the accessibility of medical care in primary care settings. Medical appointment scheduling (MAS) systems are among the most essential technologies. Prior studies on MAS systems have taken either a user-oriented perspective, focusing on perceived ou...

BACKGROUND The COVID-19 pandemic has prompted the adoption of digital health technologies to maximize the accessibility of medical care in primary care settings. Medical appointment scheduling (MAS) systems are among the most essential technologies. Prior studies on MAS systems have taken either a user-oriented perspective, focusing on perceived ou...

Background: Laboratory testing occupies a prominent place in health care. Information technology systems have the potential to empower laboratory experts and to enhance the interpretation of test results in order to better support physicians in their quest for better and safer patient care. This study sought to develop a better understanding of wh...

Introduction: Laboratory testing in primary care is a fundamental process that supports patient management and care. Any breakdown in the process may alter clinical information gathering and decision-making activities and can lead to medical errors and potential adverse outcomes for patients. Various information technologies are being used in prim...

Background: The accessibility of laboratory test results is crucial to the performance of emergency departments and to the safety of patients. This study aims to develop a better understanding of which laboratory information exchange (LIE) systems emergency care physicians (ECPs) are using to consult their patients' laboratory test results and whi...

Background There has been indisputable growth in adoption of electronic medical record (EMR) systems in the recent years. However, physicians’ progress in using these systems has stagnated when measured with maturity scales. While this so-called ceiling effect has been observed and its consequences described in previous studies, there is a paucity...

Telepathology is a fast growing segment of the telemedicine field. As of yet, no prior research has investigated the impacts of large decentralized telepathology projects on patients, clinicians, and healthcare systems. This study aims to fill this gap. We report a benefits evaluation study of a large decentralized telepathology project deployed in...

Background Numerous calls have been made for greater assimilation of information technology in healthcare organizations in general, and in primary care settings in particular. Considering the levels of IT investment and adoption in primary care medical practices, a deeper understanding is needed of the factors leading to greater performance outcome...

In this study we sought to better understand how EMR systems are actually being used by family physicians and what they perceive to be the performance outcomes for themselves and their medical practices. To achieve our objectives, we conducted a survey of family physicians in Quebec, Canada and obtained responses from 780 physicians. Key findings r...

The Eastern Quebec Telepathology Network (called Réseau de Télépathologie de l'Est du Québec in French) was created to provide uniform diagnostic telepathology services in a huge territory with low population density. We report our first 3-year experience. The network was funded equally by the Québec ministry of Health and Canada Health Infoway, a...

This study reports the first 3-year experience of the Eastern Québec Telepathology Network. Clinical activities started in January 2011 and involved 18 hospitals practicing oncologic surgery in the region. Clinical activities comprised primary diagnosis (including intraoperative consultations (IOC)), expert opinions between two pathologists, contin...

Managing appointments in private medical practices and ambulatory care settings is a complex process. Various strategies to reduce missed appointments can be implemented. E-booking systems, which allow patients to schedule and manage medical appointments online, represents such a strategy. To better support clinicians seeking to offer an e-booking...

Background: EMR system can provide three main types of benefits: it can solve the logistical organization problems associated with paper systems; it can improve the quality of professionals' clinical decisions; and it can improve physicians' return on their practices by reducing the cost of managing clinical information. According to the 2012 Comm...

Cet article s’intéresse à l’un des plus importants réseaux de télépathologie du monde. Le projet étudié vise notamment à améliorer l’accessibilité aux soins chirurgicaux dans les régions de l’est du Québec. Nos analyses s’appuient principalement sur des entrevues réalisées auprès d’acteurs clés et d’utilisateurs. Elles sont circonscrites autour des...

During the post-merger integration phase (PMI), new information systems (IS) that span the boundaries of the previously independent organizations need to be implemented to enable a specific level of integration. Although the literature emphasizes the important role played by ISs in support of the amalgamated organizations, there is a lack of studie...

During the post-merger integration phase (PMI), new information systems (IS) that span the boundaries of the previously independent organizations need to be implemented to enable a specific level of integration. Although the literature emphasizes the important role played by ISs in support of the amalgamated organizations, there is a lack of studie...

The aim of the Eastern Québec telepathology network is to provide uniform diagnostic telepathology services across a huge geographic region with a low population density. This project is intended to provide surgeons and pathologists with frozen section and second opinion services anywhere and at any time across the entire region, in order to avoid...

Telepathology, which is an emerging form of telemedicine in Canada, is defined as the electronic transmission of pathological images, usually derived from microscopes, from one location to another. There are various applications of telepathology, including case referral for an expert opinion, provision of an emergency service in the absence of a re...

When teaching Information Systems (IS), one of the crucial objectives is to make students under-stand the practical aspects of the integration of IS in organizations. Over the last decades, several pedagogical approaches were introduced to more tightly bridge theory and practice, e.g., hands on exercises, simulations, real world projects, guest spe...

Information technologies (ITs) represent an important lever for improving performance in health care systems. In recent years, most industrialized countries have made substantial investments in this area. Nevertheless, the sad truth is that far too many of these IT projects have failed. The primary goals of this study were to explore the notion of...

Drawing on the classical theory of diffusion of innovations advanced by Rogers [E.M. Rogers, Diffusion of Innovations, 4th ed., Free Press, New York, NY, 1995] and on the theory of barriers to innovation [P. Attewell, Technology diffusion and organizational learning: the case of business computing. Organ. Sci. 3 (1992) 1-19; H. Tanriverdi, C.S. Iac...

Barriers to Technological Innovation at Hospitals: An Examination of the First PACS Implementation in Québec The transformation of patient care and of the health network as a whole is a very real and important challenge for managers and clinicians. Given this situation, information technologies, especially cutting-edge solutions, are key to the dev...