Maria Røhnebæk

Inland Norway University of Applied Sciences · Inland School of Business and Social Sciences

Dementia villages have gained attention as a promising new way of providing dementia care. The construction of dementia villages involves efforts to create more stimulating, healing and safe environments, and focuses on creating a homely atmosphere rather than one that is institutional and clinical. The concept originates from the Netherlands and i...

This paper aims to contribute to the scholarly debate on public service logic (PSL) by deepening the understanding of how value propositions are created and altered. The PSL literature has so far suggested that value propositions are central to the value creation process, but there is scant understanding of how value propositions are created and ad...

Citizen participation in the planning, design, and delivery of public services has been of central interest for public administration and management scholars since the 1970s at least (Osborne and Strokosch 2021, 2022) [...]

This is the introduction to the Special Issue: Public sector Innovation - Conseptual and methodological implications. Guest Editors: Ann Karin Tennås Holmen (UiS), Maria Røhnebæk (INN)

Living labs have gained increased attention in research and practice as both a practical and theoretical innovation phenomenon that emphasizes co-creation, real-life settings, and user/customer involvement. More recently, living labs have also emerged as a specific approach to open innovation processes in the context of publics across the EU. Never...

Living labs have gained increased attention in research and practice as both a practical and theoretical innovation phenomenon that emphasizes co-creation, real-life settings, and user/customer involvement. More recently, living labs have also emerged as a specific approach to open innovation processes in the context of publics across the EU. Never...

This paper aims to contribute to the scholarly debate on the Public Service Logic (PSL) by integrating PSL with Service Design. PSL holds that public service organizations do not create value for citizens and users, organizations merely facilitate service users' value creation. This facilitation relies on the provision of service offerings, also te...

While various scholars point to the advantages associated with collaborative forms of innovation in the public sector, this paper demonstrates how such arrangements can also be demanding and delicate. Diversity and dissonance among organizational actors tend to be seen as sources of creativity and innovation, but dissonance may also cause conflicts...

The public administration literature and adjacent fields have devoted increasing attention to living labs as environments and structures enabling the co-creation of public sector innovation. However, living labs remain a somewhat elusive concept and phenomenon, and there is a lack of understanding of its versatile nature. To gain a deeper understan...

Purpose This study aims to theorise and empirically investigate how vulnerable users suffering from cognitive impairments can be involved in service design. Design/methodology/approach The data were collected through an ongoing field study following the processes of designing new forms of dementia care. The data consist of document studies, observ...

This article explores co-production as processes occurring at three levels: at the level of service interactions, at the organizational level, and at the system level. We propose next that two forms of co-production may take place at these three levels: co-production through direct participation and co-production through representation. We use thes...

A key challenge for contemporary public service organizations is the requirement to incorporate different, at times conflicting, demands into their operations. Such demands and the organizational challenges they impose have been described in theories of institutional complexity, organizational paradox(es) and conflicting public values. In this pape...

This article advances the relevance of a narrative approach in studies of collaborative innovation. The narrative approach outlined is based in translation theory, developed within science and technology studies (STS) and organizational studies. The research is based in a case study of an innovation initiative in municipal elderly care in Norway. T...

This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers' experiences in an increasingly digitalised work environment in the context of employment assistance services. The material shows that digitalising service encounters leads to two overall ty...

This chapter explores the applicability of a service ecosystem perspective in human-centered service contexts. The notion of service ecosystems springs from the literature on service-dominant logic (S-D logic), which has contributed to the rethinking of service exchange as a value creation processes rather than as production of output. It serves as...

This article is based on a research project that explores the proliferation of infor-mation and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individual-isation requires incr...