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Citations since 2017
2 Research Items
The purpose of the present study is to identify and classify future research suggestions of Lean Management (LM) which are related to human resources (HR) aspects. Based on a systematic literature review (SLR) of peer reviewed journal articles in LM, a total of 147 articles published in 35 journals during, 2016–2020 by four major management science...
Purpose The purpose of this paper is to investigate the idea of internal service quality in public organizations. An attempt is made to determine the key elements that define the concept of internal service quality and to identify the factors that support the attainment of high levels of internal quality. Internal service quality refers to the qual...
Purpose: Benchlearning and Common Assessment Framework (CAF) are both considered powerful means for public organizations that aim to achieve sustainable success. In an attempt to examine the prospects of those two approaches, the purpose of this paper is twofold: a) to exploit the concept and use of benchlearning in the public sector organizations...