María José Álvarez Gil

University Carlos III de Madrid | UC3M · Department of Business Administration

The importance of the automotive industry in the global economy is widely recognised. The sector has undergone enormous changes in order to prepare for the fierce competition of the 21st century. Among these transformations, the most relevant are those technologies developed for the rapid evolution of activities linked to new designs, new products,...

The objective of this paper is to take a greater in-depth look at which factors might be considered to be key to the performance of investments made in advanced manufacturing technologies (AMT), given their supposed positive effects, and on the influence that the time these factors are taken into account during the adoption and implementation proce...

Healthcare is considered to be the biggest service industry on the planet. It is a growing industry, facing many complex challenges in trying to deliver cost-effective, high-value, accessible healthcare and has traditionally been slow to embrace new business techniques and technologies (Wickramasinghe et al. (2005) Int. J. Electronic Healthcare, Vo...

The aim of this paper is to have a better understanding of the influence of both external and internal contexts on social and environmental disclosure made by organizations, focusing on the emergence of triple bottom line reporting in Spain. More specifically, this study is based in semi-structured interviews with 30 managers of 20 Spanish organiza...

The lack of measurement and evaluation of flexible manufacturing possibilities seriously handicaps the appraisal and justification of investments in flexible technologies. It is the goal of this paper to formulate a comprehensive definition for manufacturing flexibility which can be explicitly translated into economic and financial variables. Furth...

The environmental impacts have been a growing concern in the airline industry around the world. However, few results have been derived to assess the impact of environmental innovation in the context of emerging market economies. Using secondary data manually collected from 40 airline companies from the emerging market economies, this study empirica...

Resumen Trilema (también llamado «trinidad impo-sible»): elección entre tres opciones favora-bles, siendo solo dos posibles simultáneamen-te. El euro nació como resultado de la elección política dentro del «trilema macroeconómi-co»: no es posible mantener monedas diferen-tes —gestionadas por políticas nacionales in-dependientes— si la libertad de m...

El presente trabajo analiza la evolución experimentada por Seat desde 1982, ano en que se firm6 el Acuerdo de Cooperación Industrial, Licencia y Asistencia Tecnica con Volkswagen, hasta Diciembre de 1996. La que comenzó siendo un instrumento para la puesta en practica del plan estratégico de la firma espanola, pasó a convertirse en una primera etap...

This paper analyses the case of emerging markets by studying the impacts of the airline companies’ environmental innovations on airlines’ financial results and customers’ willingness to pay. Environmental innovations have been classified into technology based and market based innovations. It has been found that both types of innovations are proven...

As the most important emerging market and the second biggest luxury goods consumer, China has been receiving a growing amount of foreign investment in luxury hotels. This paper studies China’s luxury hotel industry in terms of its customers’ word-of-mouth (WOM) on hotel staying experiences in five-star hotels of Western and Chinese origins in Beiji...

La crisis financiera de finales de los 2000 no es la primera crisis global, ni la única, que ha dado origen a una gran recesión, pero tiene características de singular complejidad. Las políticas econó-micas, los desequilibrios globales, los fallos regulatorios, los incentivos desalineados y la innovación financiera se han combi-nado para dar origen...

Along with the growing usage of the Internet in the service sector, online reviews of service experiences have been gaining attention in the hospitality management literature. However, studies of this field are mostly focused on developed countries, with few exceptions concerning developing ones, which are gaining growing importance. This study fil...

The trends in the automotive industry changed radically from the beginning of the 80s. Increasing competition, new systems and developments compelled the companies to re-evaluate and re-design their investments and processes, by extending their networks to other parts of the world in order to gain more market. This trend could be observed first in...

Enterprise resource planning systems can grant crucial strategic, operational and information-based benefits to adopting firms when implemented successfully. However, a failed implementation can often result in financial losses rather than profits. Until now, the research on the failures and successes were focused on implementations in large manufa...

The aim of this article is to analyse the reasons that drive Spanish Small and Medium Enterprises (SMEs) to disclose environmental information. The contribution of the present research to the literature on corporate social reporting is threefold: (i) it widens the scope of Stakeholder Theory; (ii) it analyses the environmental reporting disclosures...

The possibility of measuring and comparing sustainability performance is generally taken for granted in management studies and practices based on the evaluation, selection and ranking of the supposedly best companies in the field. The purpose of this article is to question this basic assumption by analyzing the comparability of sustainability perfo...

In this paper, we examine the determinants for the success of reverse logistics (RL) programs. Based on a supplier-customer relationship framework, we argue that trust and relational commitment – two fundamental aspects of relational marketing – are essential in defining the performance of RL programs. Furthermore, we analyze the role of resources...

Purpose When acquiring advanced manufacturing technologies (AMT), the greatest caution should be taken regarding the performance measurement system to be used: the decision regarding new investments should not be conditioned by the excessive use of financial indicators to the detriment of the strategic objectives that motivated the investments. It...

The performance management process in health care is far behind compared to the manufacturing and service industries. Although nowadays the health care organizations are able to deal with a greater rank diseases, their cost, quality and delivery has essentially not improved significantly, and the difference with the other industries even seems to h...

There is a growing awareness among practitioners and scholars regarding the importance of Relationship Marketing and its advantages in the supply chain management context. This is particularly appropriate for Reverse Logistics (RL) activities, which are characterized by several relationships between different stakeholders and the firm. Drawing on m...

This study has a twofold objectivc. First, we attempt to promote an understanding of the relationship between the design of Service Operations Strategics and their implementation, as they are driven by the customisation efforts. Seeond, we study the extent to which such service orientation may have two different forms, depending upon whether a comp...

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In line with the theoretical premises of the research, the aim of this paper is two-fold: firstly, to determine whether there are different patterns of advanced manufacturing technology (AMT) investment behavior in the Andalusian aeronautical industry that can be associated with different technology strategies, as in other sectors and geographical...

We draw on the insights of stakeholder theory to explore the extent to which environmental management practices are driven by (i) an attempt to enhance a firm's legitimacy, and (ii) a response to pressures arising from powerful stakeholders. The material for this investigation has been gathered from a sample of 279 Spanish hotels. The hotel industr...

Studies in the history of accounting have, to date, centered on the costs and efficiency of productive systems. However, the influence of quality assurance in management control systems is an aspect that has not been studied in detail from a historical perspective. For that, this study analyses the use made of accounting techniques as a contributor...

The objective of our work is to analyze the evolution and actual trends of research in Supply Chain Management (SCM). We pretend to show how the different topics have been methodologically studied, and to determine how the advent of the so-called ‘New Economy’ has influenced SCM research. To get this objective, we carry out a literature review of t...

This paper addresses the factors that determine the deployment of environmental management practices and its effects on firms’ financial performance. Empirical evidence supporting this investigation is gathered from the Spanish hotel industry. Our results find support for the notion that age of facilities, size, chain affiliation, stakeholder envir...

El presente trabajo pretende proporcionar una explicación de las cuestiones ambientales de la empresa desde la teoría de los grupos de interés. De este modo se presentan, se contrastan empíricamente y se discuten cuatro aspectos que pueden influir sobre la gestión ambiental de la empresa: la importancia de las cuestiones ambientales para los grupos...

The present article is a study of the environmental strategies adopted by Spanish hotel establishments, and it discusses whether significant differences exist in certain organizational characteristics on the basis of the environmental strategy adopted. To achieve this aim, and in line with the main typologies of environmental strategies detected in...

La integración de las tecnologías avanzadas de fabricación, información y comunicación, constituye una importante herramienta competitiva al alcance de las entidades manufactureras. Este articulo pretende minimizar el riesgo asociado al desconocimiento de las condiciones esenciales que ha de reunir el proceso de diseño de la automatización integrad...

Sumario: Introducción a la planificación y control de la producción -- Una introducción a la planificación y control de la capacidad -- Planificación agregada y programación maestra de la producción -- Los sistemas MRP: el MRP originario y el MRP II versus MRP -- La filosofía "justo a tiempo": introducción, planificación y control y adecuación del...

La emergencia y rápido desarrollo de las nuevas tecnologías de la información y producción está cambiando las bases de la competencia internacional. La empresa española, como sus competidoras, ha de hacer frente a este nuevo contexto, siendo la automatización productiva una de las posibles vías de actuación a su alcance. La valoración y justificaci...

Dado que los resultados que se atribuyen a la incorporación de las tecnologías avanzadas de fabricación son fundamentalmente de carácter estratégico, la selección de este tipo de inversiones debería guiarse por criterios estratégicos, mas que tácticos u operativos. La práctica empresarial más extendida suele consistir en la toma de las decisiones a...

This article proposes a typology to classify the Environmental Operations Strategies that the European Companies develop in order to adapt themselves to the requests of their green stakeholders. First, main research lines in Environmental Operations Management are analyzed; second, a typology based on the coherency of different variables that have...

In this paper, we examine the determinants for the success of reverse logistics (RL) programs. Based on a supplier-customer relationship framework, we argue that trust and relational commitment - two fundamental aspects of relational marketing -are essential in defining the performance of RL programs. Furthermore, we analyze the role of resources a...

This paper integrates the Natural Resource Based View and Quality Signalling Theory to study the relationship between corporate strategy and quality of the corporate social and environmental reporting. In particular, we suggest that to analyse how companies invest in sustainable development strategy is crucial to understand why quality disclosure v...

This paper integrates the Natural Resource Based View and Quality Signalling Theory to study the relationship between corporate strategy and quality of sustainability reporting. In particular, we suggest that it is crucial to analyse how companies invest in sustainable development strategy to understand why the quality of sustainability reporting v...

[Proceedings of] La gestión de la diversidad : XIII Congreso Nacional, IX Congreso Hispano-Francés, Logroño (La Rioja), 16, 17 y 18 de junio, 1999.

La literatura sobre privatizaciones es básicamente teórica, de forma que el número de trabajos empíricos sobre sus resultados, especialmente el relativo al intercambio de recursos que generan, es muy reducido. Habida cuenta de los diferentes grupos y agentes con intereses diversos -y a menudo contrapuestos-que se generan en torno a estos procesos,...