Marek Szelągowski

• PhD
• Assistant Professor at Systems Research Institute of the Polish Academy of Sciences

The main objective of this article is to present a method for improving the business processes of a bank through an illustrative case study. The presented method enables financial institutions that operate in heavily regulated markets to combine a holistic view of business-process management (BPM) with a multi-faceted analysis of the effectiveness...

This study investigates factors influencing employees' perceptions of the usefulness of Business Process Management Systems (BPMS) in commercial settings. It explores the roles of system dependency, system quality, and the quality of information and knowledge in the adoption and use of BPMS. Data were collected using a structured questionnaire from...

The heating sector is a critical focus for climate change mitigation, as it accounts for 40–50% of global energy consumption and remains a major source of greenhouse gas (GHG) emissions. Miejska Energetyka Cieplna sp. z o.o. (MECK), a municipal heating company in Poland, faces an urgent need to undergo green transformation in order to comply with t...

Purpose-The aim of this article is to develop an efficient method for the assessment of business process management (BPM) maturity, which identifies the present maturity level in the organization, as well as integrates itself with the methodology of implementing BPM and systemically eliminates the identified limitations of existing BPM maturity mod...

This study investigates factors influencing employees' perceptions of the usefulness of Business Process Management Systems (BPMS) in commercial settings. It explores the roles of system dependency, system quality, and the quality of information and knowledge in the adoption and use of BPMS. Data were collected using a structured questionnaire from...

The article investigates the differentiation of business processes in contemporary organisations based on their dynamics (predictability). It presents and summarises research on the nature of business processes in Industry 4.0/5.0 conducted by researchers from 7 Polish universities. The study combines a systematic literature review based on the SCO...

In contemporary business landscapes, the diverse nature of processes necessitates a thor-ough assessment before implementing Business Process Management (BPM). However, conducting such assessments can be arduous, particularly for small and medium-sized en-terprises. This study aims to address this challenge by developing and showcasing the utility...

Every organization’s changing and increasingly complex environment poses increasingly serious challenges for BPM. Many processes are difficult to design, which reduces the chance of their predictability. Investigating the nature of processes and increasing efforts to support unstructured and knowledge-intensive processes becomes necessary. Therefor...

In the ever-evolving landscape of organisational optimisation, the integration of business process management (BPM) and knowledge management (KM) emerges as a critical challenge. Beyond the opportunity to expedite the improvement of the organisation’s operations, this integration serves as a gateway to unlocking the full potential of organisational...

This paper critically assesses Business Process Management (BPM) education in Poland and provides evidence-based recommendations for improvement. Through a survey of 44 BPM educators, the study evaluates BPM lifecycle coverage, IT tool utilization, and incorporation of the Six Core Elements of BPM. The findings reveal a focus on process modeling an...

Process improvement initiatives require access to frequently updated and good quality data. This is an extremely difficult task in the area of production processes, where the lack of a process digital footprint is a very big challenge. To solve this problem, the authors of this article designed, implemented, and verified the results of a new work m...

Purpose The aim of this paper is to identify the main challenges and limitations of current business process management (BPM) development directions noticed by researchers, as well as to define the areas of the main BPM paradigm shifts necessary for the BPM of tomorrow to meet the challenges posed by Industry 4.0 and the emerging Industry 5.0. Thi...

The results published in the literature on the maturity of BPM in organisations, taking into account both the degree of implementation of process management and process orientation, indicate that the majority of the organisations surveyed in Poland exhibit a low level of maturity. Despite the increasing number of studies attempting to assess organi...

The fast-growing job market for Business Process Management (BPM) specialists and the need to teach the basics of BPM to students of technical, economic, and even medical faculties pose unique challenges to academic institutions that want to equip students with appropriate skills and knowledge. This article uses a two-pronged methodological approac...

Sliż, P. i Szelągowski, M. (2023). Dyskusja nad pojęciem ambidexterity w zarządzaniu pro-cesami. e-mentor, 1(98), 4-12. https://doi.org/10.15219/em98.1595 2023, nr 1 (98)

Purpose The aim of the article is to propose BPMN extensions that facilitate the modeling of Clinical Pathways in a way that enables for various groups of users, the transfer of a much wider range of information in the form of process models without compromising their readability and usefulness. Design/methodology/approach The paper uses the desig...

Organizations operating in Industry 4.0 and 5.0 use both ERP and BPMS systems. As recently as 10–15 years ago, the reasons behind using these two classes of systems were different. ERPs were used to manage the organization's resources, and BPMS – to support the implementation of business processes, often understood as work or document flows. Howeve...

Enterprise Resource Planning (ERP) systems and Business Process Management Suites (BPMS) are implemented in the organization to increase efficiency, reduce costs, and increase profits. In the case of the implementation of traditionally managed business processes, the scopes of operation of both classes of systems overlap. ERP systems allow for the...

The aim of the article is to identify drivers and limiters of the development of Business Process Management Systems (BPMS) from the point of view of the industry and the academia, and to formulate practical recommendations. Their identification is crucial in order to remove a considerable gap between the approach to knowledge-intensive business pr...

The aim of the paper is to propose the authors' business process nature assessment method and to indicate how to use the data provided by it as guidance for implementing and developing business process management (BPM) in organisations operating in the present complex and dynamic knowledge economy (KE). The study is based on the existing research l...

For almost 30 years, the way of building business process management maturity models (BPM MMs), the importance assigned to individual maturity levels, and the criteria and critical success factors chosen for BPM maturity assessment have not changed significantly, despite the fact that during those three decades, the business environment and organiz...

Purpose The purpose of this study is to give an in-depth understanding of the nature of business processes (BPs) from the perspective of their dynamism and knowledge intensity that will allow for their correct classification and provide practical and useful implications for their more relevant and effective management. A simple and low labor-intens...

Epidemiological trends over the past decade show a significant worldwide increase in the burden of chronic diseases. At the same time, the human resources of health care are becoming increasingly scarce and expensive. One of the management concepts that can help in solving this problem is business process management (BPM). The results of research c...

Purpose The aim of the article is to propose an integrated definition of knowledge-intensive business processes (kiBPs) and a model of business process (BP) knowledge intensity and develop holistic criteria and measures for the assessment of BP knowledge intensity. Design/methodology/approach A qualitative systematic literature review (SLR) was c...

Purpose The aim of the article is to present a framework enabling the quick and practical assessment of the nature of business processes, necessary to select business process management (BPM) tools and methodologies in accordance with the actual nature of BPs in the organization. The lack of such compliance reduces or delays the results, or it can...

The Business Process Management Lifecycle shows schematically how to implement and manage processes in an organization. Its task is to present the main idea or cardinal principles of Business Process Management (BPM) in a way that allows their uniform and intuitive understanding by those participating or who are to participate in the implementation...

W gospodarce wiedzy najważniejszym aktywem przedsiębiorstw jest wiedza. W opracowaniu niniejszym podajemy analizie zachodzący w praktyce proces unifikacji różnych narzędzi i metodyk zarządzania procesowego. W szczególności proponujemy przywrócenie szerszego spojrzenia na zarządzanie procesowe obejmującego tradycyjne tzn. statyczne zarządzanie proce...

One of the results of the evolution of business process management (BPM) is the development of information technology (IT), methodologies and software tools to manage all types of processes-from traditional, structured processes to unstructured processes, for which it is not possible to define a detailed flow as a sequence of tasks to be performed...

Purpose The aim of this article is to present the relationship between the nature of business processes (BPs) and the nature of knowledge used in the course of their execution on the basis of an analysis of the relevance of different dimensions of BPs. The conclusion presented herein points to the inextricable relationship between business process...

The aim of the paper is to propose the concept of the Knowledge and Process Continuum, which corresponds to the changing role of Business Process Management (BPM) in Knowledge Intensive Organizations in the Knowledge Economy. The paper is conceptual in nature and is grounded in the theories of Knowledge Management (KM) and BPM. The systematic liter...

Purpose The purpose of this paper is to investigate whether the current business process management (BPM) maturity models meet the requirements of evaluating organizations in the knowledge economy (KE) which manage processes in a dynamic way. Design/methodology/approach In this study, a content analysis of the OMG (2008) Business Process Maturity...

The aim of the study is to indicate the need for variability in the presentation of clinical pathways, in various phases of their implementation, and to define the forms of presentation of clinical pathways required by physicians in both the Hospital Information Systems (HIS) and Electronic Medical Records (EMR) Systems, as well as the determinants...

The rapid development of process management and its practical uses stems from the changing conditions of business, which are the result of overlapping and mutually stimulating changes in business culture, social conventions, the development of information and communication technologies, as well as the process of globalization and changes to the pri...

The implementation of process management requires, first and foremost, the introduction of changes to the fundamental principles of management within the organization. It is insufficient for the owner or the CEO to decide on the development of new infrastructure, the purchase of new computers and new software, or even the introduction of comprehens...

As discussed in Chap. 1, all organizations which hope to prosper in the 21st century must be process-oriented. At the same time, traditional process management does not encompass the majority of processes in modern organizations, as well as prevents the broad use of intellectual capital. Dynamic business process management is an extension of tradit...

Knowledge is the most important asset of the enterprise in the knowledge economy. Intellectual capital is fast becoming more important than financial capital. The key to success does not rest in amassing knowledge, but in its ongoing use and renewal in the business processes which create value for the organization and allow it to maintain competiti...

The aim of the article is to demonstrate that changes to business operations and the emergence of new ICT solutions necessitate the introduction of corresponding changes in the mode of describing processes, including the update of the most commonly used BPMN notation.

This book describes modern dynamic business process management (dynamic BPM), which is considerably different from traditional BPM from 20, 10, or even 5 years ago. It demonstrates why traditional BPM is not sufficient in the knowledge economy (KE), while also highlighting the opportunities provided by dynamic BPM – the form of management that prac...

The rapid development of process management and its practical uses stems from the changing conditions of business, which are the result of overlapping and mutually stimulating changes in business culture, social conventions, the development of information and communication technologies, as well as the process of globalization and changes to the pri...

The challenge that construction companies are faced with at the present is the unique character of each executed investment. Each subsequent project is different. The projects differ in terms of the constructed objects, their architecture and functions, client needs, the standard of internal finishes, rules of cooperation with the investor, etc. Ev...

Healthcare is increasingly drawing on modern management methods and tools with the aim of raising the effectiveness of the performed therapeutic processes, as well as optimizing their costs, duration, and resources. The aim of this article is to demonstrate the possibilities resulting from of using business process management tools, as well as the...

Knowledge is the most important asset that companies have in the knowledge economy. Intellectual capital is becoming more important than financial capital. The problem that companies face in the modern hypercompetitive environment is not just how to maintain efficiency on an ongoing basis, but also how to adapt to the ever-changing needs of their c...

The article presents the original process perspective on organizations in terms of their approach to knowledge management and use of intellectual capital. The purpose of this article is to propose solutions to the problems of large organizations resulting from too much heaviness in adapting to changing customer requirements. The article analyzes th...

As customers demand easier access to individualized products and services, companies now face an ongoing problem of how to deliver flexible and innovative solutions while maintaining efficiency and competitiveness. In this environment, the only sustainable form of competitive advantage rests in the ability to learn faster than the competition (de G...