Marco De Marco

UNINETTUNO · Faculty of Economics

In response to the negative economic impacts for EU citizens of COVID-19 and Ukraine war, in the EU educational market, it is urgent to support digital transformation plans at all levels by effective activities and customized online services. It is also required to support new inclusive smart digital pedagogical methods and advanced skills for a re...

Organizational efficiency and economic development has benefited significantly from the ubiquitous nature of information technology in today’s governmental machinery and in society, but what of its serious implications at the macro and micro level? The argument of the paper is that technology-driven social changes require—and facilitate—a policy re...

Mobile technologies are increasingly pervading a substantial portion of everyday life. In particular, the economic sector of consumers and private sales has shown a very high rate of utilization of mobile applications. Mobile payments are no exception, and the economic development relies more and more on mobile technologies. Bank institutions and f...

Health and social care services are under increasing pressure to come up with adequate solutions to manage the demand and supply equation. Integrated care is one way to deal with this wicked problem, but new approaches and service implementation strategies are necessary to realize its full value and quality of outcome. Focusing on the four relevant...

This qualitative study explores the widely recognized role of the informal caregivers (ICGs) as key co-producers in the delivery of effective and sustainable healthcare systems. The central argument is that to enhance the quality of care in non-clinical settings and the healthcare ecosystem as a whole, developers of Health Information Technology (H...

This study explores how ICTs and the Internet are influencing, and being influenced by, the evolution of institutions, organizations and workflows that play a role in scholarly work. Based on a literature review and a structured analysis of 8 carefully selected web sites, this study explores: (i) the evolving business models of scientific journals;...

New Software Development techniques with respect to cloud computing and eServices had modified IS architectures which were well established and consolidated in the past. The new methodologies of (software, micro/e) “Services” has pushed towards the adoption of software development organization independent from traditional tiered-architecture with t...

The study advances the debate on the co-creation of value in healthcare by treating the informal caregivers as a key organizational resource for the providers. Using the Dialogue, Access, Risk, and Transparency (DART) model developed by Prahalad and Ramaswamy as an interpretative key, this qualitative paper frames the role of the informal caregiver...

E-learning technologies represent important instruments for teaching. New technologies play a big role in the financial education of citizens and employees’ training activities. In recent years in the banking sector digital tools for education programmes are available in growing numbers and play a significant role. In fact, after the financial cris...

The setting up of municipal One-Stop Business Shops (SUAPs) plays a vital role in the Italian legislator’s work to simplify government relations with business and industry. The paper analyzes the outcome of the SUAP simplification programme launched in 1998 and, using secondary data sources, shows that not all the targets have been achieved. The pa...

Ten years is a good distance at which to assess Claudio Ciborra’s legacy to Information Systems Studies and Organizational Studies. The paper compares the scholar’s seminal work, The Labyrinths of Information, with the thematic papers published in 30 special issues/sections of four top IS journals. The results show clearly that Ciborra’s concepts h...

The “sharing revolution” would not be possible without digital technologies and the diffusion of ICT worldwide. ICT has created a new level playing field also thanks to peer-to-peer (P2P) platforms, and a new concept, the “sharing and collaborative consumption online”, is expanding. This concept is based on what can be called CASH - “collaboration”...

Mounting pressure on governments to understand how well they can promote the health of their population is forcing national health systems to reconfigure their service delivery processes. The latest piece in the organisational puzzle is co-production: a concept that co-opts patients and informal caregivers in the self-management, realization and de...

This paper studies the impact of the information and communication technologies (ICT) used by organizations in their Corporate Social Responsibility (CSR) strategy. In particular, it analyses the impact of the most recent technological development, Cloud Computing, on the corporate users that adopt this service. What key issues need to be addressed...

The paper investigates the implementation of One-stop government in Italy and the Lebanon. The Italian government’s One-Stop Business Shop (‘SUAP’) programme is first analyzed to discover why it has taken 12 years of legislation to get Italy’s municipalities fully on board, and whether it has returned the expected benefits by effectively lightening...

In the current knowledge economy, companies need to develop competitive advantages based on an adequate and intensive use of innovation processes and Information and Communication Technology (ICT) that are becoming essential elements of business success in today’s European market. The purpose of this paper is to introduce and discuss the benefits o...

The paper uses a longitudinal case study of Italy’s digital agency to investigate eGovernment and a subject that hovers at the far edge of the academic radar: agencification, or the setting up of semi-autonomous organisations that operate at arm’s length from the relative ministry. The aim is to make a threefold contribution of international scope...

The present paper regards risk, threats and organizational issues that are associated with human behavior;e.Business is no exception. Organizational actors in e.Businessorganizations make security decisions with a wide variety of meanings: information systems interactions, access to physical premises, behavior within the workplace, utilization of t...

To enhance the competitiveness and the turnover of businesses in the fast-paced world of today means adopting the emerging Automation & Robotics (A&R) equipment that, in turn, require the upskilling and training of employees to enable effective implementation of the business processes. This poses a significant challenge to manufacturing Small and M...

The paper investigates the implementation of One-stop government in Italy and the Lebanon. The Italian government’s One-Stop Business Shop (‘SUAP’) programme is first analyzed to discover why it has taken 12 years of legislation to get Italy’s municipalities fully on board, and whether it has returned the expected benefits by effectively lightening...

Cet article entend analyser l’impact des outils informatiques utilisés par les organisations sur leur stratégie de responsabilité sociétale (RSE), notamment de la technologie informatique la plus récente que constitue le Cloud computing, du point de vue des utilisateurs, à savoir des entreprises qui se servent de l’informatique en tant que service....

The big squeeze on public spending and the need to get Italy’s small local councils fully on board the e-government agenda is forcing both the public and the private sector to think of new ways to source and deliver public services. The sharing of services is one solution that goes beyond the traditional insourcing/outsourcing model to cast the SSO...

This paper highlights the necessity of knowledge transfer and sharing between young and old people, to avoid skills and expertises loss by the organizations and for co-creating value. The paper depicts how the use of a digital platform providing a common place in which people act and interact could facilitate the exchange of knowledge and experienc...

Online communities can be seen as service systems, in which actors interact providing, requesting or sharing resources for [co-]creating value. On the basis of the resources needed/owned for achieving a goal it is possible to draw several dependence links among the actors (agents), creating a dependence network. On the other hand, since trust is th...

The local governments of the OECD countries have attempted a number of sourcing practices over the past decades, including corporatization and collaborative arrangements. Sharing services is one of the latest options to emerge to cast a new actor, the shared service organization (SSO), in a lead role. To deliver services to the client councils thes...

The paper aims to analyze the new trends in the public administration’s way of doing government business. Specifically, it takes stock of the various actions developed to modernize the administrative and management structures of public companies (PA) and their outcomes. The modernization effort is the result of two macro actions: public administrat...

Digital revolution is taking us into the Information Society so quickly that the entire Information and Communication Technology (ICT) world has no time to reflect on new social and ethical issues. In particular this dramatic change put computer professionals in a position full of opportunities but also with new responsibilities. Computer professio...

Accomplishing interoperability among public information systems is a complex task not only by the variety of technological specifications and by the nature of the organisations in which the systems are implemented, but also because a detailed evaluation and analysis of the multiple aspects involved is lacking. The aim of this paper is to identify a...

The article aims to contribute to the debate on the role of e-government in spurring the reorganisation of the public sector and broader economic development in a period when financial austerity reduces the public resources available to drive change. The overarching argument here is that the past constrains what can be done in the future. In other...

This book is dedicated to the memory of Professor Alessandro (Sandro) D'Atri, who passed away in April 2011. Professor D'Atri started his career as a brilliant scholar interested in theoretical computer science, databases and, more generally information processing systems. He journeyed far in various applications, such as human-computer interaction...

The higher resources needed to provide a service portfolio that responds to the rapid growth of an ageing population is a concern for many governments in the developed countries. The paper explores the convergent insights of three conceptual frameworks to identify where age-aware eGovernment is more likely to be developed effectively. The paper sho...

The aim of this study was to investigate the collaborative learning in an online environment in order to assess the role of technology in determining individual learning of students. It describes the benefits of using a wiki in education and how it can allow students to work together to reach a common goal, giving them a sense of how writing can be...

This theory-building paper focuses on a specific type of ICT-enabled participatory network, where citizens actively cooperate with an organisation (typically but not necessarily a public administration) to enhance the livability of their urban or rural environment. We have called these systems 'citizens to problem-solving organisation (C2PSO) netwo...

Two main reasons spur us to explore the nexus between e-government and economic crisis. The first, more general, is due to the fact that this relationship has been relatively little researched. The second, more pressing reason is the fact that in a time of recession no government can escape the tough new challenges posed by the design of stimulus p...

The Italian Public Administrations during the last years were involved in a long term-process of reform to "reinvent" the public sector in accordance with the New Public Management (NPM) principles. The last change was realized with the law 150/2009 that introduced the "performance" cycle in the Italian public sector. The Italian Army is involved i...

The aim of this study was to investigate students’ perceptions of wiki and how these perceptions in turn influence their usage behavior. These tools, if well managed, offer a variety of powerful information sharing and collaboration features. Indeed it is described a wiki tool and its role for communication and collaboration within a traditional...

This study focuses on factors that affect software house organizations in order to design and develop effective e-learning platforms. We base on the main studies on e-learning topic to evidence which characteristics e-learning platforms need to present in order to offer very useful and competitive learning and training services supported by technol...

By enabling different forms of networked, participative systems, ICTs could play a pivotal role in enhancing the safety of everyday living settings, spanning from private homes to city contexts. But the literature on this issue is still in its infancy. This theory-building paper seeks to contribute to the identification of success factors for parti...

To say that the trends to develop collaboration to deliver public services derive from global macrotrends inspired by the principles of New Public Management is a commonplace. This paper applies the lenses of institutional theory to the study of voluntary inter-municipal partnerships and counter-argues that collaboration initiatives are shaped by t...

The article provides evidences of the relevance of organizational theories for the evaluation of IS development methodologies.

In the emerging service-centred economy, even the most physical product is wrapped in services. Businesses tend, then, to become more and more information-intensive and networked. In this scenario, the business role of Information Management is crucial. This paper investigates management literature as to the role of the highest ranking executive in...

This study has three purposes: First, to provide a synthetic, up-to-date overview of the main emerging strategies for the health care sector in the Western developed countries; second, to understand the possible role of eHealth solutions in each of these emerging strategies; third, to understand how these emerging health care strategies and emergin...

In this work, we sought to better understand the possible role of eprocurement in the evolving strategies of centralization (and decentralization) of public purchase centres. We conducted an explorative research study in the Italian context, where both centralization and decentralization of eprocurement have been experimented. The analysis of the I...

The purpose of this paper is to introduce and discuss the benefits of on-line training on automation and innovation fields and try to explain their organizational impact on small and medium-sized enterprises (SME). Besides it tries to understand what are the main barriers for SMEs with respect to the realisation of their innovative potential and th...

This book examines a wide range of issues that characterize the current IT based innovation trends in organizations. It contains a collection of research papers focusing on themes of growing interest in the field of Information Systems, Organization Studies, Management, Accounting and Engineering. The book offers a multidisciplinary view on Informa...

In this work, we sought to better understand the possible role of e-procurement in the evolving strategies of centralization (and decentraliza- tion) of public purchase centres. We conducted an explorative research study in the Italian context, where both centralization and decentralization of e-procurement have been experimented. The analysis of t...

Today CIOs and IS departments in general are struggling to find a framework to evaluate the performance and the return of their IS investments. Notwithstanding a long-term research tradition on the topic of the business value impact of IS, so far the identification of the returns of the investments of IS is still an open issue. Even though a consis...

Knowledge intensive service activities (KISA) are present in all sectors and favour innovation because the exchanges and the interactions of internal or external experts and players disseminate knowledge and thus build the basis for innovation ability. 'Soft' factors and KISA related to the development of organisation and human resources have to be...

Business process management (BPM) is a still-emerging field in the academic discipline of Information Systems (IS). This article reflects on a workshop on current and future issues in BPM research that was conducted by seventeen IS researchers from eight European countries as part of the 2010 annual meeting of the European Research Center for Infor...

We examine the basic issues concerning the interplay of ICT-IS with an ageing society and the ‘e-Inclusion’ strategy de-veloped by the European Union (EU). We claim that, because of their innovative traits, Italian industrial districts represent appropriate environments for the imple-mentation of public policies in support of an ageing information...

The research question of this study attempts to identify which are the leading factors for the adoption of a sourcing Software as a Service model for Business Intelligence applications. The objective is to build a model containing enabling factors for the adoption of BI solutions. We seek to expand on the Benlian et al. model [1] which is based on...

Today CIOs and IS departments in general are struggling to find a framework to evaluate the performance and the return of their IS investments. Notwithstanding a long-term research tradition on the topic of the business value impact of IS, so far the identification of the returns of the investments of IS is still an open issue. Even though a consis...

Introduction: Research results should be shared internationally and have to face international competition. This requires their publication in the lingua franca of business and science, the English language. This especially applies to the so-called top-level research. The individual scientific disciplines have arrived at different stages in the tra...

This paper aims to provide some evidences to contribute to the ongoing debate about IS discipline domain and its theoretical boundaries and backgrounds. In order to investigate the main issues and topics related with the IS discipline and the most recurrent relationships and ties among IS, Organization and Strategy we performed a meta-analysis base...

A growing stream of research in Information Systems – Organizational Studies is focusing on Design Sciences, not only because a deep understanding of design processes is perceived as fundamental in order to enhance artifacts quality, but also because design activity is more and more understood as a powerful opportunity to create new knowledge. But...

Despite its importance to temporal issues, research into the temporal impacts of information technology in organizations is still limited. On the other hand, organizational culture research shows that the way time is perceived and collectively organized reflects assumptions that are an expression of the specific organizational setting, underscoring...

The emergence of digital government (or e-government) has sparked debates on its consequences. Despite a certain rhetoric on the changes envisioned, it is not yet clear to what extent this kind of initiative can help provide solutions to problems of public import. In this chapter, we adopt a theoretical approach to analyze why it is so difficult an...

The ItAIS (http://www.itais.org) is the Italian chapter of the Association for Information Systems (AIS: http://www.aisnet.org), which brings together both individual and institutional members. The Italian chapter was established in 2003, and since then, it has promoted the exchange of ideas, experience and knowledge among academics and professiona...

Can we assess the results of an e-government program in terms of its capacity to provide solutions to problems of public import? While interest in the evaluation of public IT investments is growing world-wide, there is also a widespread perception of the inadequacy of the knowledge that informs concrete practices. This chapter adopts a perspective...

Can we assess the results of an e-government program in terms of its capacity to provide solutions to problems of public import? While interest in the evaluation of public IT investments is growing worldwide, there is also a widespread perception of the inadequacy of the knowledge that informs concrete practices. This chapter adopts a perspective t...

The paper presents and discusses a case which shows the possibility of employing the results of theoretical research (namely some of the concepts elaborated by Claudio Ciborra in his “The Labyrinths of Information”) in changing human resources management and development, in fostering organizational learning, and in building an ICT management cohere...

This study presents a solution to add annotation functions to an available digital library management system. The solution is based on the integration of a specialized annotation service into an existing digital library, where the annotation service supports the creation, reading and listing of annotations together with the possibility of searching...

This paper proposes the definition of a generic infomediation-procurement process for the analysis of ICT added value at the business process level. The interest on this approach lays in one hand in the separation of the information treatment from the procurement process in order to extract its added value and describe it as an independent process,...

The methodology of global management of the distribution process, i.e., the Supply Chain Management (SCM), has gained a high level of diffusion in modern organizations. At the moment the supply chain plays a critical role and constantly challenges the health care domain. In this field, the SCM approach intends to manage the whole specific goods sup...

This paper explores the influences that the interorganizational relationship has on the use of ICT characteristics in the supply chain context. In particular it analyzes the emergent patterns of SCMS use considering the underlying supported business process. The performed case study confirms the positive link between relational specific attributes...

The motivation of the current paper is the search for responses about decision making in both context, computer and non-computer scenarios, thus whether no difference shall be found, the large behavioural literature on non-computer decision making can be used to interpret security issues. The effort is then devoted to identify organisational theore...

Application and context aware infrastructures involve directly the network in the execution of application-layer tasks through special devices, referred to as cards, placed in network nodes. The sharp separation of distributed applications and network is smoothed and, by performing part of the application or middleware inside the network, it is pos...

This paper presents a study of the strengths and weaknesses of written, multimedia and oral feedback from usability evaluations to developers. The strengths and weaknesses are related to how well the feedback supports the developers in addressing usability problems in a software system. The study concludes that using the traditional written usabili...

TOCAI.IT is an on-going Italian 3-year project, funded by the Ministry of Universities and Scientific Research under the FIRB program for the basic research, aimed at developing an integrated group of methodologies, techniques and software systems based on the most advanced knowledge technologies for the on-the-field analysis, specification, implem...

For technical and architectural reasons data in information systems are often redundant in various databases. Data changes are propagated between the various databases through a synchronization mechanism, which ensures a certain degree of consistency. Depending on the time delay of propagating data changes, synchronization is classified in real tim...

This paper concentrates on Public Private Partnership (PPP) as the main instrument for providing e-services to Public Administrations (P.A.). The objective is to identify the basic element necessary to undertake a PPP in this field and the implementation warnings for the success of this kind of projects. After a brief description of the e-services...

In this paper the current offer of programs and courses in IS, focusing on the Italian faculty of economics, is investigated. More in details the Master of Science in Information Systems (MSIS06) model and the Italian ministerial class for second degree 100/S are taken as a reference for a quantitative evaluation.

The expression geographically isolated technical workers (GITWs) addresses those individuals which carry out technical tasks and work distant from any other member of their organization. In recent years firms have made substantial investments in Knowledge Management Systems (KMSs) in order to support knowledge acquisition by distant workers. KMSs,...

The premise of this work is based on a belief that information technology is an important driving force not only for following new business strategies but also for contributing to the reorganization of entire business sectors. Normann’s work “Refraining Business” which has been taken as a point of reference for investigating the factors which enabl...

What do we mean by implementation, defined as the conversion into concrete actions of an e-government programme? Is it possible to assess the results in terms of the capacity to offer solutions to problems of public import? Literature suggests the need to evaluate the outputs, outcomes and impacts of public programmes. Nevertheless, these principle...

The role of IT in the make-or-buy dilemma represents one of the most important topics in the IS research field. This dilemma is becoming increasingly more complex as new players and new services appear in the market landscape. The last few years have witness the emergence of electronic marketplaces as players that leverage new technologies to facil...

How can self-generating KMS be designed so that contributions arise from intrinsic motivation, or knowledge worker’s personal attachment to knowledge, rather than external influences? Building on previous work on psychological attachment in information systems and psychological ownership in organizational sciences, we introduce KMS design principle...

The Italcementi case is a paradigmatic example of how a technological innovation process can lead to overall change of a firm’s organizational and value creation model. The success of the process does not lie so much in the validity of the technological solution, but rather in the ability to manage the change process itself, the main pillars of whi...

In business practice and in scientific research business models seem to have caught much attention as this phenomenon has been investigated by many disciplines, with different objectives and point of views. Researchers’ general opinion on business models is based on value and information technology in an organization or a set of linked ones. Anyhow...

The present study integrates the technology acceptance and convergence streams of research to develop and test a model of individual adoption of convergent mobile technologies. Adopting structural equation modeling, we hypothesize that relative advantage, effort expectancy, social influence and facilitating conditions affect directly individual att...

It is well known that software complexity affects the maintenance costs of proprietary software. In the Open Source (OS) context, the sharing of development and maintenance effort among developers is a fundamental tenet, which can be thought as a driver to reduce the impact of complexity on maintenance costs. However, complexity is a structural pro...

The dematerialization problem is still young, it hasn’t been well analyzed yet and its definition is nearly absent in the literature. This paper concentrates on the problem with a methodological approach which will try to describe the underlying structures, the overall system behaviours, processes and stakeholders. We will give an interpretation of...

The paper analyses the organizational implications of an advance CRM strategy adopted by customer-oriented service companies in the credit card issuing sector characterized by high investments in very advance technological infrastructure. The study is based on a multiple case analysis. The research model is focused on the evaluation of the organiza...

The “internetworked” enterprise domain poses a challenge to IT researchers, due to the complexity and dynamicity of collaboration processes that are to be supported in such a scenario typically. A major issue in this context, where several entities are possibly involved that cooperate according to continuously evolving schemes, is to develop suitab...

In the literature about information technology and organizational change, organizational dimensions like distribution of authority and control, standardization, centralization, specialization of labour have received great attention but much less attention has been given to the study of the relationship between information technology and the tempora...