Marc Poulin

• Academic Dean at Abu Dhabi School of Management

The Physical Internet (PI) is a relatively young and compelling vision about the freight transport and logistics system of the future. Besides showing how many technological and organizational innovations could converge in a real-world logistics system, it also addresses cross-industry interests like standardization, resilience, and environmental s...

This paper presents an in-depth literature review on the driving forces and barriers for achieving operational excellence through artificial intelligence (AI). Artificial intelligence is a technological concept spanning operational management, philosophy, humanities, statistics, mathematics, computer sciences, and social sciences. AI refers to mach...

Intelligent big data analysis is an evolving pattern in the age of big data science and artificial intelligence (AI). Analysis of organized data has been very successful, but analyzing human behavior using social media data becomes challenging. The social media data comprises a vast and unstructured format of data sources that can include likes, co...

The purpose of the proposed model is to assist the e-business to predict the churned users using machine learning. This paper aims to monitor the customer behavior and to perform decision-making accordingly. Design/methodology/approach The proposed model uses the 2-D convolutional neural network (CNN; a technique of deep learning). The proposed mo...

The health care industry continues to face the challenges of being able to provide high quality services at an acceptable cost. One of the challenges being faced is the reactive versus proactive mode of health professionals and patients, in dealing with health issues. This is due in part to the incongruent incentive structures in place for the B2B...

The healthcare industry is undergoing many challenges due to rising costs, lower governmental support, and ineffectiveness of many treatments. One popular approach to address these issues is the P4 vision where prevention and patient participation is paramount. To implement these newer approaches, there are business process challenges in order to c...

In the past decade, mass customization has shown to be one of the effective business models in developed economies. Key success factors include modularization and standardization of product platforms, production postponement strategies, and customer interaction. A major challenge is how to implement the success factors and design a suitable busines...

In the era of global markets, competition is often based on the performance of business networks rather than those of individual firms. This is especially true in the context of business networks offering personalization. Networks are faced with complex design issues in order to configure resource requirements throughout their network. The paper pr...

In the era of global markets, competition is often based on the performance of business networks rather than those of individual firms. This is especially true in the context of business networks offering personalization. Networks are faced with complex design issues in order to configure resource requirements throughout their network. The paper pr...

This paper first presents personalizing and personalized manufacturing as a means for firms to meet the rising challenge, faced by a large variety of manufacturers, to offer innovative highly personalized products with short and reliable delivery delays in a digital and global economy that is highly turbulent and competitive. It positions personali...